Lowe's
reviews and complaints

We purchased in the Ludington store a new washer on 2/15/22. Delivery was set up for 2/18/22. The automated call said it would be delivered between 1 and 5. The delivery person called at 4:30 say he’d be there in 30 minutes. I called the store at 5:40 to see what happened and was told that the driver tried calling at 4:41 to say that the roads were too icy. In verifying, I was told that the driver had placed the 4:30 call from the store. I questioned the icy claim, as I knew the roads were fine. The store contacted the driver and called me back, now saying that the first call was made from the delivery prior to mine, and that I didn’t answer the second call. My land line did ring at 4:41, but no one was on the other end when I answered.

I am now supposed to be on the schedule for delivery tomorrow. The weather is supposed to be bad tomorrow. I sure hope I get my washer tomorrow and that there is a driver who isn’t too lazy to deliver, so uses ice as an excuse.

The person at the store said there was a picture to show the icy conditions. I asked for a copy to be emailed to me. I never got it.

NEVER EVER special order anything from Lowe’s through their cabinet vendors. I ordered kitchen cabinets from Shenandoah through the Lowe’s representative at the Ormond Beach Lowe’s. She was very good setting up the initial order, however, don’t expect her to return any phone calls emails, it won’t happen. I ordered a complete kitchen cabinet set, a bath vanity, and granite countertops for a one-bedroom unit that I maintain for an investor. The order was originally placed three months ago in the last week of November 2021. The kitchen cabinets were delivered within 6 weeks; however, the bathroom vanity was missing. A week later, I was told that the vanity was built, but that there was a delay with shipping. The following week I was told that the vanity wasn’t even built yet. I checked again two weeks after that and was told that it was still in production. What? I thought it was built already. ?..Fast forward to the first week of February. I’m told by the Lowes reps that the vanity was finally scheduled to be delivered on February 16th, 2022. I cancelled all my appointments for that day. Unfortunately, I never received their automated phone call or text as I had received previously notifying me of the impending delivery. Nothing. Since the original order, I have had to make 20+ trips to my local Lowe’s store to find out what was going on. I never left there with a definitive answer. I’ve made at least 50 phone calls to various managers, including two regional-state managers to no avail. No one really knows what’s going on. This is not a supply chain issue. This is an incompetence issue. It appears that when it comes to communication at Lowes, the left hand doesn’t know what the right hand is doing and no one there really seems to truly care about the customer. Sad. Here’s another “catch 22”. My granite countertops cannot be measured until all my cabinets have been delivered! I’m almost laughing through the tears. Here we go again! Lowe’s customer service gets a zero review from me. The day’s of February 2022 are approaching, and I still have no vanity. I just keep getting pawned off to yet another clueless employee. Here’s some advice for the upper management at Lowe’s. Teach your employees to return phone calls & emails & to show respect to the customer. Teach them how to properly manage a customer’s expectations when they make a major purchase, such as mine was at just over $12,000.

On 7/30/2021 I ordered 7 Milgard Trinsic windows and installation from Lowe's window salesman Cory Thompson in Peoria, AZ. I paid my total for windows & labor of $11,000 up front and then never heard another word from Lowe's until Nov 2021 when I was called to schedule the install for Jan 17, 2022. January 17th arrived and no one showed up or called. I called their IST dept and was told the installer had called in sick and they would have the Install Partners scheduler (Misty) call me. After numerous calls with IST Dorrie, Terence and Jonathan I was finally called back by Misty to say that they would install on Feb 14 a month later. I had hired a handyman to take down all my custom pleated shades and move furniture, which now had to be replaced for the month.

Feb 14 finally came and windows were installed but due to large GAPS around them they needed wood & vinyl trim to close up the windows. As it turns out the original salesman Cory Thompson has to ok this order and as of 5 days later this hasn't happened and he will not reply to the 3 emails I have sent him. I went to the store and got nowhere. The store manager was not in and I tried to call again today and they were not in. Install Partners does not return my calls. Cory does not reply, no one in the window dept at the store seems to be able to do anything to help me. All I get is the run around and stalling from everyone. I am living in a gold fish bowl as shades can not go back up until windows are finished. I need someone in corporate to light a fire under someone here and get this darn job done. I have been more than patient since July 2021! I also have a $1000 refund coming which I was told would have to be addressed by Cory Thompson. Several items that I was charged for under labor did not have to be removed and replaced. I hope Lowe's will not make the refund as difficult as they have made the installation of my windows. My impression of Lowe's is they want your money up front and then do nothing to help you.

I bought a Whirlpool Side by Side Refrigerator from Lowe's Spanish Fork Utah on 10/5/2021 (and a 5 year extended warrenty) and everything was fine. 3 weeks later the filtered water flow started to slow down and by a week later it was a dribble. I changed the filter as suggested by a Lowe's representative and the water flowed fine, for 3 weeks. In another week the flow was a dribble again. I changed the filter again and contacted Lowe's Spanish Fork about the problem. They sent a serviceman out who said it couldn't be fixed. A second serviceman (from another company) said the same thing. A 3rd serviceman was to come out, but Whirlpool wouldn't pay for the visit, so that was cancelled (no call from Whirlpool or Lowe's). I called Lowe's who called Whirlpool who said there was no problem with the side by side and wouldn't authorized an exchange. Now I have to go back to Lowe's again. DON'T BUY WHIRLPOOL!

I'll see if Lowe's stands behind it's warranty.

Lowes has extremely poor customer service. I can't believe they still do the business that they do.

I ordered a refrigerator and had it delivered on a Saturday afternoon. It was damaged so they took it back and said to call the store. I immediately went to the store while they were still loading it onto the truck. The employees said sure, no problem another one will be delivered in a few days (Tuesday).

On the day of delivery I called to make sure it was coming. They had no record of said order/delivery, only that it was already delivered. Asked to speak to someone else who said that they had a refrigerator in stock with my name on it? Could schedule delivery for next day put me on hold then came back and said it was that same day between 1-5 p.m.

Delivery driver calls and says they are on their way at 2:20 p.m. I wait outside so I can meet them. Around 3 p.m. I call the number repeatedly and there is no answer. I call the store and they say its out of their hands.

I call the store back at 345 p.m. as no one is still there. They tell me someone will call me back. The store associate says they are 15 minutes away and on their way around 4 p.m.

5 p.m. rolls around still no refrigerator. I call the store again they say they will call me back. No call received.

Delivery driver calls me and says that he was at my house and I was not there and he tried to call repeatedly and I did not answer. I tell him that is a lie as I was waiting outside and calling the store.

My call log shows no missed calls and I also have security cameras outside. The delivery driver yells at me I AM NOT DELIVERING YOUR REFRIGERATOR and hangs up on me.

I called Lowes and asked for a refund and they had the nerve to ask if I wanted to buy another refrigerator before even processing my refund.

Went into the store and they said that they constantly hear complaints like this but they do not want it to get around so it deters people from deliveries.

This is exactly what should be happening if they say this is a common problem. So I still have no refrigerator and no refund.

Bottom Line: Lowes will make every effort to feel like you did anything and everything wrong and all this is your fault. Never once offered an apology either.

We ordered carpet with installation in November 2021, its now February 2022, nearly four months later. I understand there are supply issues, but they charged my Credit Card back in November. This is the fourth time we've called and the fourth time the new delivery date has been issued. We decided we would shop around so asked for the floor measurements we paid to have done (for use in shopping around). We were told flat out that no they will not provide the product we paid for. We are about to request a complete refund of the $7,000 we have already paid. Kind of ridiculous since it is probably unlikely we will find another supplier that can do any better but to be refused part of the product we already paid for has annoyed me to no end. We do a lot of business with Lowes since I own several homes but this was the straw that broke the camels back. We had similar delivery and customer service issues with two microwaves we bought last summer and finally just ordered different ones and picked them up and paid a handy man to install. Sorry but I'm done buying anything from Lowes.

I had purchased an upright freezer in the middle of December as a Christmas present. For this reason, the appliance stayed in its box until we got around to the chore of moving and plugging it in for use. We un boxed and started using the freezer about mid January. The frost free freezer began icing up almost immediately. Upon inspection while trying to trouble shoot the problem, I noticed the top of the door was bent inwards, forcing the seal to sag and not allowing the door to fully close.

Because the time of purchase was over 30 days, lowes refused to exchange or return this appliance. They Suggested I try to contact the manufacturer .

Basically, sorry, but not sorry

I am beyond upset with lowes.

Whirlpool Refrigerator model #WR766SD/ Item #1030903 purchased with 5 year extended plan 07/28/2019 Item # 823796 order location 907/ invoice #75641/ order #[protected]

Lighting problems 04/28/2021 called Lowe's they sent repairman out now

02/03/2022 same problem called Lowe's and now they say no repair facility in my area my advice is the extended service plan is a rip off second don't buy appliances at Lowe's

On Jan 25, 2022, Phillip A. Marks Electric Contractor, a Lowe's Pro-installer at the Chambersburg, PA (zip 17201) store installed a quartz vanity top at my Shippensburg, PA home. The job was not done in a professional manner.

During the estimation process, Mark tried to charge me with over $200 of unnecessary charges and said he would not clean off the wall between taking out my old vanity top and putting in my new one.

On the day of installation, Mark continued the same complaints, saying the excessive charges that Lowe's removed were necessary (they were not--he wanted me to pay him $150 to carry in the 37x22 inch top) and that it was not his job to scrap the adhesive and caulk off the wall before installing new top.

During the installation, Mark brushed some sort of translucent gray solvent around the vanity top, making a 1/2-inch-wide line around the perimeter of the top. This mystery solvent permanently disfigured and blemished my quartz top.

At the conclusion of the installation, Mark claimed the gray line was due to lighting. So, I moved perpendicular to the top and said it is not lighting. I can still see it. I then stuck my finger in the wet gray solvent and wiped my finger off on the top. I now have an additional permanent gray blemish where I wiped my finger off, as well.

We then got into an argument about all Mark's petty grievances (how it is not his job to scrap the wall, how he needed paid to carry the top in, etc.).

Mark pressured me to sign the installation form, saying just sign because he needed to get out of my house asap. He said that he urgently needed to get out of there three times while posturing that he was on the verge of losing his temper.

I quickly signed and Mark left my house, slamming the door as hard as he could, indicating that he was on the verge of blowing his top. I opened the door and told Mark not to slam my door, sir. He yelled back and said read the contract lady!

Lowe's Installation Services is sending someone to inspect Mark's job. However, I am told it will be months before the job is fixed, if it is fixed at all.

I write this complaint to notify you that Mark attempted to intimate me during the installation with threats of physical violence. He signaled that he is an angry and impulsive man who is capable of physical violence. I felt threatened and Mark confirmed that was the message he intended to send when he made verbal warnings and then slammed my door as hard as he could.

As a single woman, I continue to fear physical retaliation, as Lowe's inspects Mark's work and holds him accountable for his destruction of my top. This experience is exactly what I fear about bringing repair men into my home.

I want you to be aware that Phillip A. Mark's Electric Contractor, a pro-installer in the Chambersburg, PA area was aggressive towards me, a single, older, female customer.

Mark attempted to charge me with unnecessary charges, including plumbing supplies, which he knew I had at my home (20-inch flexible tubes, shut-off valves, carrying in the top, etc.).

Mark complained about petty grievances throughout the estimation and installation process, claiming that certain activities were not in the contract. Lowe's Installation said these things are in the contract.

Most importantly, Mark uses intimation and threats to scare me into signing off on the installation, when it was not done correctly.

I question why Mark would think it appropriate to paint a line of solvent on the top of a vanity. He either knew or should have known that solvents should NOT be applied to a new quartz vanity top.

I think Mark intentionally sabotaged my vanity top during installation because of his anger and impulsiveness. I recently heard that some people at the Chambersburg Lowe's store think the same thing because Mark has had lots of problems in the past. Some of the Lowe's employees even anticipated in advance of my installation that Mark would sabotage my job. I wish that I had known this before I let him come here.

Mark is not representing Lowe's in a professional manner. I think you should reconsider using his Pro-installer services. He is unprofessional and dangerous. He is willing to destroy property when he is angry.

I hope my vanity top gets replaced and that Mark does not retaliate against me further, as this complaint is resolved. Thank you for addressing my complaint. Patricia A. Patrick

I had hired to install fence in 2019. We initiated that 2020 and then they installed all scratchy product and I do have pictures. They agreed to replace almost 70 percent of the fence. They kept brining incorrect product then reordering but then they stopped following up. I paid the price upfront. I called the Lowes Indian Land many times with no response.

My oven needed repairs so I contacted lowes (I have an extended warranty). Lowes assigned a repairman to me & I went over the problems with the repairmen. They deemed it unrepairable and forwarded me to lowes and lowes arranged to do a buyout. This was around the beginning of November 2021. Lowes said the buyout was approved and they were mailing me a check. I waited over a month and never got anything in the mail. When I called back lowes said the buyout got cancelled and reopened the case and put it in priority to do the buyout. Over a week passed and no one had reached out to me so I called back again and they had cancelled the buyout AGAIN and I had to reopen the case. I had to call lowes again today because they weren’t reaching out to me and guess what, they had closed my case AGAIN. I had to reopen it and now I have to wait all over again. It is now February 03/2022 and my oven is still not working. Lowes isn’t helping. I don’t know what to do. The buyout got approved and the lowes workers keep putting it in priority / expedite for that reason and everytime it just gets cancelled.

Clarksville Tn Location Store #0498

On Jan 6 2022, I ordered almost $6000 worth of bathroom stuff as I am remodeling a bathroom. Immediately after hitting enter on the order, it gave me a delivery date of Feb 1. That seemed strange that it would know that date so quickly but OK as that is about the time I wanted to start. A week later, feeling that date might just be a computer deal, I called customer service. They were clueless. Immediately, I cancelled some of the things I would need early. I ordered them on Home Depot site instead and 2 weeks later I had everything. And I was kept informed as well. I have spoken to Lowes Customer service 2 times, the store 2 times and every time I was told that the items were there and would be delivered on time. So here we are. Date of delivery, I called this morning and talked to the Delivery Supervisor (I guess) and was told that it would be delivered today. Fast forward to 4pm. Nothing. Called store and talked to manager. She told me that she would check and call me back. fast forward to 7pm. Nothing. Called the store 6 times. NO ANSWER. First. The supervisor and manager should be fired or demoted. NEVER tell a customer something and not follow through. If I get my stuff in the morning, I still will never do business with them again. If not, I will cancel the order and take my chances. Home Depot is so much better, Even Amazon (I ordered some stuff from them) was by far better. Done with them. I have spent $10,000 in the past 10 months at Lowes. Done!

I bought a set of kobalt tools at the store on Kendall Florida because my experience using those tools on heavy duty refrigeration equipment, it was a black friday and I got a good deals on the set, plus the life time warranty, thinking that the store was just like HOME DEPOT where you can buy Husky tools and if anything happend they just take the screw driver or ratchet and give you another, on my Kobalt set I got a half inches heavy duty ratchet what I barely have used for some reason now work in one direction only, so I decided to get another at Lowe's after 2 hours in customer services they told me that it was impossible to process my claim, when I asked why they were advertising false warranties, the manager said Oh nooo, your tools has lifetime warranty, so why you don't just give me another ratchet? she said, sorry the computer don't allow me to process your claim you have to do it online, there is not web site to fill out a claim for Kobalt tools, instead there is a web site called do not-pay for kobalt warranties, is free but the first thing you have to do to let then process your warranty claim is to provide your credit card information! the web site likely belong to Lowe's company what kind of rats.

I was given a $200 gift card to Lowe’s for Christmas. In December, I decided to use that to get Kobalt battery powered hedge clippers (with battery and charger), an edger and a blower. Lowe’s had two of the three; a 40 volt blower without a battery or charger, a 40 volt edger without a battery or charger. The blower and edger were ordered and received. I intended to have all three use the same battery but, without the hedge trimmer, I didn’t have a battery or charger yet.

The hedge trimmer (with the battery and charger) could not be ordered as it was not in stock; however, it was being advertised as a $109.00 item reduced to $59.00 and would continue to be on sale until January 28, 2022. I elected to be notified when it was back in stock and could be ordered.

After a couple of weeks, a similar item was available at Lowe’s but priced at $159.00. I asked the store if they could work with me on the price as the sale item was not available. They said they could not as the item number was different. Long conversation, no progress. I contacted Lowe’s and the Kobalt subsidiary that was advertising the product for assistance, no help on the price but did determine that the $59.00 sale item would not be restocked. However, it was still being advertised as being on sale until January 28, 2022.

In my conversations with Lowe’s and Kobalt, I asked how this does not meet the definition of ‘bait and switch’?

“A “bait and switch” takes place when a seller creates an appealing but ingenuine offer to sell a product or service, which the seller does not actually intend to sell. This initial advertised offer is “the bait.” Then the seller switches customers from buying the advertised product or service that the seller initially offered into buying a different product or service that is usually at a higher price or has some other advantageous effect to the advertiser. This is the “switch.” Normally, the switched product that the consumer buys is usually at a higher purchase price, an increased profit for the seller, or may have a less marketable characteristic than the product advertised.”

On January 21, 2022, I sent a letter to the CEO, Marvin Ellison, asking the same question and, so far, no response. ( I did get an e-mail telling me the $59.00 item is still not in stock and suggesting some other, more expensive items. I can forward that if you’re interested.)

I did buy the $159.00 hedge trimmer with the charger and battery

Purchased a craftsman snowblower on 2/15/2021 didn’t use our touch until January 2022 when snow finally fell

Engine runs fine (it is brand new) but rubber router will not turn, the unit although brand new must have been dropped and the part that turns and throws snow is pushed into shoot, I have called lowes and was directed back to store I picked it up at, the store manager Jeff took it in and said they would send it for repairs and stores cost.

My issue is this Lowes problem not mine and surely not the store manager,

I will say this, if something isn’t handled by Lowes this was my last purchase!

Jeff Bennett

5918 Ramsey drive

Noblesville IN 46062

[protected]

Pathfinder.[protected]@comcast.net

On December 31, 2021, I called Lowes protection plan stating that the icemaker was not working (water was coming out the front of the ice maker on the floor. Also for the 2nd time the food on the refrigerator side was freezing. On January 5th a technician came out and ordered parts. On January 11th all parts were here and I was told the technician would be out on the 12th for the install of the parts ordered. I took off work and no one showed up. After being on hold for 57 min I was assured a technician would be out on the 19th for the parts install. Once again, no one showed up. I was furious and called again. I was on hold and transferred several times (136 min) only to be told that Lowes was sorry and someone would DEFINITELY be out on the 26th of January. I called on January 25th to confirm the appointment and they said they were sorry but the appointment would need to be rescheduled. I again was beyond furious. I was on hold for 53 min waiting for a Supervisor. When "ASIA" the Supervisor finally got on the the phone she was rude as can be and read from a script that it would take 5 business days for someone to be in contact with me. I asked for her Supervisor and again she read the same script and said it was to bad and that she was the highest Supervisor and she could not help me. REALLY? I have spoiled food and have had 2 days I have been off work to wait for no one. LOWES is horrible and I will never buy another item from them.

Claim # SJ-[protected]

To Whom It May Concern:

I purchased a Bosch dishwasher in mid December 2021 and it arrived January 17, 2022. Not too bad! To my disappointment, I only rcvd notification of its delivery the night before and there was no consideration regarding my schedule. The most frustrating of all of this is that the crate/ packing was mishandled and now I have a damaged dishwasher in several areas. I appreciate your assistance in this matter. Sincerely, Glenn Martineau