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Frigidaire

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1.4 10 Reviews 890 Complaints
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10 Frigidaire Reviews

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1:15 pm EDT
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Frigidaire - Skipped three repair appointments and sent wrong part

My wife and I purchased kitchen appliances for the remodeled home we were moving in after retirement. We purchased all Frigidaire appliances to include refrigerator, oven, dishwasher, and overhead microwave for almost $4,000. Several months ago my wife utilized the self-cleaning mode on the oven and there was some sort of malfunction and the glass window...

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Frigidaire - Frigidaire gallery refrigerators are not built to last!

I purchased two Frigidaire Gallery refrigerators (Models FRFS282LAF2 and FRFS2823AD2, made by Electrolux) from Lowe’s in 2023 as part of a $9,000 appliance package that also included two stoves, a dishwasher, and a microwave. One was bought at the Lowe’s Hamburg, NY store and the other at the Amherst, NY store. Both refrigerators are now failing after just...

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12:27 pm EDT
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Frigidaire - endless cycle of breakdowns and runaround

Bought a refrigerator from Lowe's 08/2024. Completely died on 07/01/25. Lost everything inside. Sent a repairman out and he said it was the defrost timer. He said it was the 5th one that week on the exact same model that he had seen. Had to wait for the part to come in and then he replaced it. After 30mins the unit started to get extremely hot. I actually...

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6:30 am EDT
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Frigidaire - Fridgidaire builds junk!

Model # FFTR1835VW lasted 8 months. Bought Oct 4, 2024 broke down July 2, 2025. called and said repairmen available in my area. Promised a replacement which never happened. Then said they found a repairman. Never showed up never called. rescheduled by email for a month later 8/19/2025! So you live without a refrigerator until when? Worst customer service...

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5:22 pm EDT
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Frigidaire - Horrible warranty.

We bought our Frigidaire Oven and before the one year warranty it began having heating issues. We called and they sent a technician out to repair. After several trips to our house and numerous items replaced the issue was not resolved. The technician they sent was very attentive and tried every avenue to fix the issue. When the technician called the...

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2:52 pm EST

Frigidaire Totally disappointed in this appliance.

I purchased my appliance in June 2024. The oven gives very poor results with uneven baking ~ some of my cookies are underdone, some are burnt. And yes, I have the cookie sheet in the right place. There is also no indication in the "instruction" manual how to use the simmer to boil feature. I tried online but no results. This is the 10th stove I have had in my married life, and by far the worst. If this is a sample of Frigidaire "quality", then I would never buy another Frigidaire appliance.

Recommendation: Don't even consider it.

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11:28 am EST
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Frigidaire - My fridge

Good day! I wanted to do something I never have done. The fridge I purchased from Lowes has been a remarkable disappointment. On the fridge left side on the top three shelves it freezes items even when left two to three inches away from the side. Frigidaire says that this is normal operating and must be done to keep from freezing. Then there is the...

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Frigidaire I bought a brand new Frigidaire upright freezer, mdl

I bought a brand new Frigidaire upright freezer, mdl FFU21M7HWQ, that lacks leveling feet. The customer paperwork expounds on the need for proper leveling to ensure longevity of their product. Yet it is delivered with two of four leveling feet as all four corners are stamped and threaded for leveling screws.

Frigidaire customer service says the customer needs to buy additional feet to level the device that their warranty paperwork claims to be necessary to assure proper operation.

This is ridiculous that they cut corners to the point of shorting the customer leveling screws for which the unit was designed and built to be provided for proper installation...

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Frigidaire Good Dishwasher

Overall I like my Professional Frigidaire dishwasher. It cleans my pots and pans very well and it runs quietly. My only issue is that sometimes when I get ready to start a wash, I hit the start button and it doesn't start. I sometimes have to try it 3x before it will work. So, the digital aspect can be faulty but overall it matches my refrigerator and its cleaning does well.

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Frigidaire Frigidare model fftr1814ww do not buy

I bought this frigde on 3/7 and on 3/12 litteraly I week to the day the compressor went out and ruined all my food. Im a single grandmother on disability who has custody of all 3 of my grand kids. I get 618$ in foodstamps, thats it! So I just went grocery shopping and spent all the stamps only for this brand new fridge to stop working and everything got ruined. What am I suppose to feed to my babies all month. When they tell me they dont typically refund that? My situation is not typical

Cindy bobrowski

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Update by bobrowskic1

I recently purchased a refigderator from lowes on 3/5/24 and on 3/12/24 litteraly the compressor stopped working and all of my food got ruined. Im a single grand mother on disability who has custody of my 3 grand children. Im on disability and get 618$ a month in food stamps for the kids. So I went shopping the day the new frigde was delivered. After a few days I noticed things in the freezer melting (popsicles, ice cream etc...) then later on that day the same in the bottom part (ie. Milk, butter etc...) was warm. When I checked the freezer it was blowing warm air so not only did it stop it was blowing warm air and 618$ worth of food is ruined... Im desperatley asking for your company to refund this money. Because on top of all of this it is going to take 2 weeks to get new part and fix. What am I supposed to do for 2 weeks with no frigde and 3 small grand children. I purchased it at lowes in monaca pa, and they will not help. Your customer service said they dont help.. Typically...

This is not a typical situation

Please help me and refund my grocery money so I can feed my 3 small grand babies

Cindy bobrowski

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890 Frigidaire Complaints

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12:10 pm EDT
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Purchased 11/2024. stopped working 8/7/25, Frigidaire made appointment fo repair for 8/8/2025. Nobody showed up for repair. I hired a local appliance repair cimpany which came the same day,and charged me $250 to replace a defective timer. Frigidaire refuses to refund the $250, even though 1 year warranty is still in effect. POOR PRODUCT and VERY BAD SERVICE

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10:15 pm EDT
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Frigidaire Grfg2353af fridge is junk can't get it repaired

I will not recomend fridgidiare fridges as ther service is terable
been outof a fridge for 4 weeks and 3 service techs later stilll waiting this fridge is 3 mounth old, tech put over 800.00 dollars worth of parts this is folish why not just refund my $1395.00 dollars
sorry but i went out an bought a ge fridge today i guess i am out of 1395.00 dollars

Claimed loss: 1395,00 AN NO FRIDGE

Desired outcome: REFUND NEEDED

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8:02 pm EDT
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In May 18 received my refrigerator since the beginning the refrigerator was not working properly, was beeping the whole day, the freezer does not close, gets a lot of ice in the door of the freezer making difficult to open and the upper part does not cool enough. I have had 5 technicians and they still do not want to replace my refrigerator. If you were...

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Is Frigidaire Legit?

Frigidaire earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Frigidaire to be a trustworthy company. Although there's a 9% resolution rate for customer complaints, which deserves attention, Frigidaire is known for their high standards and safety. If you're thinking about dealing with Frigidaire, it's wise to check how they handle complaints.

We found clear and detailed contact information for Frigidaire. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Frigidaire has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Frigidaire.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Frigidaire.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Frigidaire and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Frigidaire has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 890 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Frigidaire. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:07 am EDT
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On May 19, I initiated contact with your team, and a technician was dispatched on May 20. The technician confirmed that the motor was the failed component and advised that a replacement request would be submitted due to the part being unavailable. Since then, I've made multiple follow-up calls: Mid-June: Discovered no request had been submitted Was told a...

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4:45 pm EDT
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I bought a Frigidaire gallery microwave 1 year and 1 month ago stopped working called them said it was out of warranty but scheduled a tech to come out. they booked us an appointment for 2 weeks later they say that's all they had. Had an appointment on Friday, no one showed or called took the day off to stay home all day, called back today and they tell me...

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2:30 pm EDT
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My refrigerator is not even 3 years old yet. I purchased a 3 year warranty and even had my ice machine replaced one time. It does not make ice. When it does it makes it so slowly we never have any ice. I am still buying bags of ice which is the main reason I bought a new refrigerator in the first place. I also needed a door replaced and every time I call to...

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5:49 pm EDT
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We been trying to get our 2 refrigerators fixed since february 2025. Both refrigerators stop working. All of our appointments have been canceled, rescheduled or the technician just walks out. We had an appointment on april 4th canceled. April 8th technician walked out, appointment was set for april 22nd, 2025 canceled & rescheduled f9r april 25th, 2025...

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7:09 pm EDT
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I bought a brand new top freezer, refrigerator in Aug of 2024, it died 6 months ago. I contacted the warranty department and they insisted I take a day off from work to have a technician inspect the unit. It took several weeks to get a technician to the house and it was determined there was a bad part. The part was ordered and arrived the next day and an...

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Purchased a Frigidaire Range from Lowes on Nov 21 and it arrived the following date and the Range has not worked since then and I called and customer service is the worst I have had to deal with I have been without a range for over 30 days and have been told part is coming in and now they tell me that part is out of stock and will not be in till Fed 3 maybe...

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I purchased a basic Frigidaire refrigerator with a top freezer (Model LFTR2045VF) from Lowe's on 8/19/2024. It was delivered the next day. It was working okay until December 21st, just over 4 months. Then, both refrigerator and freezer just stopped working. I followed all the troubleshooting tips to no avail. I started calling for service on Sunday, 12/22...

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Well ... I've usually had good luck with Frigidaire products in the past, BUT this one was NOT one of them! * We had a leak coming from the back of our fridge, and called a repairman. He came, pulled the fridge out, and pointed out that the EVAP LINE in the fridge was too close to the outer wall of the back of the fridge, which caused a frost buildup on...

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Purchase a frigadaire washer oct.2023. Washer was working ok till july 2024 from miller refrgeration. The number e4 was comimg up on the panel. The drum was was wobbling back and forth. Clothes would not spin dry and kept filling up with water sometimes would spin sometimes would not. Had a1 appliance come out. The tech said we needed 4 drum struts.2 week...

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Brought Refrigerator from Lowes paid cash. Delivery was great, no damage at all, installation went as planned. After day 2 refrigerator part of unit froze all contents, unable to use any food had to throw away. Contacted Lowes was told to contact Frigidaire directly which I did. Sadly after 7 in-home trips from technicians, lost 7 days of vacation time off...

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Bought a fridge in June 2023. They had to replace the mid-drawer in and controller in Dec 2023 because opening it or the freezer would cause it to power off. In July/August 2024 mid-drawer started freezing everything and very noisy. Trouble-shooting on my own I figured out the tech who replaced the drawer, never installed the seal or bumpers. 1st service...

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Over $2800 for a Frigidaire Gallery mod: lghd2369tf8, ns: 4a14101236, not even 3 years old and breaking down. I have to put food in my 20 year old spare refrigerator. Last year their service man said he fixed it by squirting silicone caulk around the door area. It didn't fix the problem and now the door shows 5Y EF and it's not as cold as it used to be. I...

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Frigidaire Gallery french door refrigerator

I have detailed our 5 separate and incongruous repairs on the GRMN2072AF01 model 3 or more times to the warranty department in the last 2 weeks. They are well aware that they have not created a claim or sent me an email that they are addressing the issue of the lemon condition fridge.

Ser: 1K32576128

Coffmans has made 5 trips to our home for repairs Just since June 6, 2024

Claimed loss: $2000

Desired outcome: Full Replacement or return of purchase cost

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Frigidaire laundry center

I purchased a laundry center at the end of Dec 2023. It was installed on Jan 6, 2024. I used it once and 8it stopped working. I went through the warranty company, and they sent an appliance repairman. He came out 4-5 times to no avail. It is June 6 and I still have a washer and dryer that is inoperable. I have asked for a replacement numerous times and they keep giving me the run around. It has been 6 months. Ridiculous. Their customer service agents lied to me, hung up on me several times. I am at wits end. They keep ordering more parts that does not work. Help

Claimed loss: I have had to drive out here 3 times to be here when the repairman arrives. This is my seasonal home. It cost me $200 round trip each time. I also have had to go to the laundromat several times. I havce lost out on 6 months of usage.

Desired outcome: replacement or money back including my travel and time

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Dec 27, 2024 6:30 pm EST

I bought a laundry center and in the first month, the dryer would start and run about 5 seconds. I contacted the now out of business large appliance store. Miraculously, the day the technician came out, it started working. But here less than a year later, the same problem. I replaced the circuit board, it ran about a week and stopped again. I contacted Frigidaire and was informed that since my warranty ran out, they wouldn't assist me. I will never buy another Frigidaire appliance. I paid too much for something that didn't last a year.

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Frigidaire Fridgedair Fridge Model # GCRE306CAFM Serial # VF30610766

The fridge is less that a year old and have trouble trouble. The service man has been here twice and even changed the motherboard but now again it is not working. I bought this fridge July 1.2023 and would like to actually talk to a person to get this resolved. It works fine then gets stuck in Defrost mode and will not reset itself. I have tried unplugging it several times and leaving it unplugged for 30 mins at a time. After I got the new motherboard it worked for about a month then started the same thing gets stuck in the defrost mode.

Claimed loss: all my food twice. $ 1000.00 lost in meat alone.

Desired outcome: I want a new fridge that works.

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Frigidaire 86 days without a Frigde - Terrible policies- Terrible Service From Both Lowes and Frigidaire

Warning, if you buy an appliance that you absolutely need and can't go without like a fridge, washer, dryer, etc. do not buy a Frigidaire. Our experience has been horrible.
We bought a new fridge from Lowes on Sept 27,2022 and when it was unboxed we noticed a dent in the door. We tried to take it back to Lowes and they said we couldn't return it because we didn't buy the extended warranty so we would need to have Frigidaire replace it. WRONG! On Lowes own website they state that their return policy is 48 hours on all large appliances. We called them less than 24 hours after buying the fridge.

After getting nowhere with Lowes we contacted Frigidaire. They said they would fix it for us and to go ahead and use the fridge.

After plugging the fridge in we filled it with groceries to replace the food that was ruined when our old fridge quit working. That night the fridge started beeping at around 1 am. I woke up and checked the fridge and it had a "High Temp" warning light on. I opened the fridge and all of new groceries were frozen solid, and everything was ruined. I unplugged the fridge to stop the annoying beeping that woke up the entire family, then went back to bed. The next morning I drove to the Lowes store where I bought it and talked to the store manager who told me that they wouldn't take it back because we didn't purchase the extended warranty. I showed him on the Lowes website where it says appliances could be returned within 48 hours and he said he still wouldn't let us return it. Frustrated with Lowes we then contacted Frigidaire and Frigidaire sent out a repairman within a few days and he had to order a part to fix the fridge. It took about a week for that part to come in and get installed. Meanwhile we were putting our food in coolers on the kitchen floor. Within a few hours of the new part being installed the fridge started beeping again. The repairman told us to give the fridge 72 hours to re-calibrate, so we patiently waited with the fridge alarm constantly beeping and keeping the entire family awake at night. After a few days we contacted Frigidaire AGAIN and they sent the repairman out for the third time. He said he would order a different part in hopes of fixing the problem. By this time we had been without a fridge for almost three weeks, and were still living out of portable coolers on the kitchen floor. I called Frigidaire and told them I wanted to return the fridge and get a new one and they said we couldn't do that. Their policy was to fix the fridge until they determine it is un-fixable, then they would replace it, but would not let us return it for a refund.

To shorten this review, I will just say they we waited and waited on the part to come in to hopefully fix the fridge. After many calls to Frigidaire and them not budging on their policy to fix the broken appliance, we finally went and bought another new fridge, this time from Home Depot, and we made sure it wasn't a Frigidaire. After 75 days of living out of coolers on the kitchen floor, we contacted Frigidaire, told them we purchased another new fridge of a different brand, and requested that we return their broken fridge and get our money back. We explained that we had to buy another new fridge so we wouldn't have to live out of coolers. Frigidaire refused and said if we wanted our money back we would have to file a lawsuit to get it back. YES, that is what they told me.

We contacted Home Depot and cancelled our fridge purchase from them since It hadn't been delivered yet, and we kept living our of the coolers while waiting on Frigidaire. Finally at 86 days after purchasing the Frigidaire from Lowes (Dec 22,2022), the repairman had the replacement part and fixed the faulty fridge. We are still waiting on the replacement door that was dented.

There is a warranty act called the Magnusson Moss Warranty Act, and in that it stipulates that an appliance must be replaced or refunded within "Reasonable Time" if it is faulty. Frigidaire does not care, nor comply with that warranty act, and certainly doesn't care how long you go without an appliance if the one you buy from them is faulty. Frigidaire's policy of fixing until it is deemed un-repairable means that YOU as the customer have to wait on them no matter how long it takes for them to fix or replace the broken appliance. Frigidaire does NOT care about you as a customer, they just care about their policies. DO NOT BUY any major appliances from them if it is an appliance you can't live without.

8/8/23 Update - Frigidaire still has not replaced our dented door almost a year later after purchasing. The message we get each month from them is that the supply chain is holding the parts up.
Time for a lawsuit.

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Frigidaire Range/oven

Model number FCFG3062ASA. I purchased this model from Lowes in October. When operating the oven a cooling fan with a very high pitched whistle comes on and stays on the entire time baking. Continues until the oven cools. It is obnoxious and deafening. I can not think, much less have a conversation with someone while it is operating. Technician has been out 3 times and assures me it is a fan to cool the mechanical part of the oven. Worst Range ever. Contacted

Frigidaire and no one will help! Do NOT purchase.

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About Frigidaire

Frigidaire specializes in consumer appliances, offering a range of products including refrigerators, freezers, stoves, and dishwashers. They provide home solutions with a focus on kitchen and laundry appliances, aiming to combine functionality with user-friendly designs. Their services include sales support and appliance repair.

Overview of Frigidaire complaint handling

Frigidaire reviews first appeared on Complaints Board on Oct 12, 2006. The latest review Skipped three repair appointments and sent wrong part was posted on Aug 13, 2025. The latest complaint Icemaker was resolved on Apr 27, 2020. Frigidaire has an average consumer rating of 1 stars from 900 reviews. Frigidaire has resolved 83 complaints.
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