I used the self cleaning feature on my frigidaire gallery wall oven on Dec.17th 2019. If I had known using it was going to totally kill my oven I never would've used it. It turns on but no heat. Called frigidaire since the warranty is still valid and was told the soonest they could get a repair person to come out was Dec. 24h. I said ok and I thought I would still be able to bake some Christmas cookies, etc. When I called to confirm with the repair guy he said "I don't know why they told you the 24th, we're closed." I called Fridgidaire back they rescheduled for Dec. 26th. I called Arrow appliance repair, the same company they scheduled the first time, to confirm and was told "Why do they keep giving you wrong information. I'm closed til after the 1st of the year." I called Frigidaire back and asked " What the [censored] is going on? How can you schedule repair service with a company that's closed for the holidays???" They told me they don' even talk to the people, they look at some schedule and go from there. The guy from Arrow calls me because he is totally confused and agrees to come look at the oven because he feels bad I've been given the run around.
The next day he calls and says he's in front of my house.
I go look, nobody there. I call him and ask where he is.
He said isn't your address 33 *****? I told him yes. he said "This house says 33" So this fool is in front of some random house that has 33 in the address and is trying to make me feel stupid. He finally found me, looks at the oven and he asked me who installed it. I told him my idiot of a landlord. That was that. He starts packing up his tools and says he has to call Electrolux and make sure the warranty is still valid since it wasn't installed by a professional. Ok fine, I understand that. He tells me he is going to go call them and he'll let me know. I thought he was going to go out to his van to call. Hell no. He got in his van and took off and that was the last I've seen or heard from him. So I still don't have a working oven and it's no closer to getting repaired 13 days ago. I suppose if I really want to screw up my day I can start calling Frigidaire and Electrolux again. How hard is it? Isn't their job "Customer Service"? It must be really difficult when the right hand doesn't know what the left hand is doing.
So I'm still waiting in San Diego. Is there nobody else to call In all of San Diego County????
I called Electrolux myself and told them what happened and asked if the warranty would still be valid. She checked and told me yes. It took 2 minutes to get an answer. I still don't know what happened to the guy from Arrow.