Lowe's review: Employee

Today I went into the Mt Dora Lowes at 18795 US Highway 441

I went into the garden department to buy some septic tank rocks at the area there were several damaged bags of rocks some that were tapped up so I ask an employee by the name of James was beyond rude when I ask if the broken bags were discounted since I only needed them to fill in a hole that had started in the roadway in my community he said they bag those at night time so I ask can I buy the ones that are already bagged he said " I guess I will stop what I am doing and go help you " I said if your busy then I can ask someone else and he said " Lady I do not have time for this what do you want" Another employee an older gentlemen came up with a shovel and said I will get this bagged for her and James said " We dont shovel rocks " and the older gentlemen said I do and started bagging the rock James then took the roll of bags and said " I dont get paid for this [censored] " and walked away the employee helping me had to go get the bags back he apologized several times I told him this has nothing to do with you at all and I greatly appreciate your help. When I went to check out I told the clerk of the attitude I was given by James and she stated that several complaints have been made on him we have all had a problem with him and I told her I would go speak with the manager and she told me it would be better to contact corporate and supplied me his name. I am sorry but there is no reason to have any employee treat a customer in the way that I was treated and for several complaints to be made and he is still an employee is even worse. When I got in the car I called my husband I was so upset over the way I was treated he was going into the store to talk to the manager he does alot of business with Lowes in Mt. Dora and Lowes in Lady Lake. I have never had an issue with any employee at the Lowes in Mt. Dora they have always been very helpful and friendly this is the first time for me and I dont accept it or appreciate it.

Thank you for your time,

Cheryl Sullivan

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