Lowe's reviews and complaints 1
View all 2204 complaintsLowe's - Lowes protection plan on hot water heater
We purchased an AO Smith Hot Water Tank/Heater in March of 2020 and in March of 2023 it quit working and flooded our garage and kitchen. We contacted our local Lowe's Service Desk with our receipt for the tank to which they responded they could not find our Lowes Protection Plan and directed us to find the supporting paperwork despite the protection plan charge was on the same receipt. We found the paperwork and went back to our local Lowes Service Desk and the clerk had to call management as she did not know how to handle our claim. We were told we would need to contact a 1-800 number as the Lowes Protection Plans are no longer handled in store. In the meantime, we purchased another hot water tank just like the damaged one (AO Smith 40 gal) from our local Lowes. When we contacted the 1-800 number they proceeded to tell us they could not reimburse us for the replacement hot water tank because we did not file a claim? This was why we were calling the 1-800 number since it could not be handled through the service desk of the local Lowes Store. I would like to know when the process changed for Lowes Protection Plans and how we can be reassured that our business with Lowes can still be considered trustworthy. We have spent a lot of time and money doing business with Lowes and have never had a problem.
Desired outcome: We are asking to be reimbursed for the hot water tank that we bought again from our local Lowes. We have the receipts showing our purchases.
Latest Lowe's Reviews
Canceling order Lowes should reinvest in customer satisfaction! Rewards Worst manager Online order # 100901078241337958Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Hi Ms Clark.
We're sorry to hear of your frustration.
There's a basic process that is followed in order to be covered under any warranty program; the initial step to be taken is making a claim so an authorized representative can look at the unit and determin the problem. Whereas this important step want completed, there is no way to determin of the heater needed replacement.