Gordon Electric Supply
reviews and complaints

So, I gotta say - I was not too pleased with my recent shopping experience on Gordon Electric Supply's website. Don't get me wrong, I love the convenience of ordering online, but there were just a few too many abbreviations in the product descriptions that left me scratching my head. Like, what the heck does "WNKL" even mean? After placing my order for a wall switch plate that looked matte in texture, I soon realized that I had made a mistake. Turns out, the WNKL abbreviation meant that it was painted with a wrinkle finish - not something I was going for.

Feeling frustrated, I decided to place a new order for a different switch plate, hoping that it would finally be the gloss white one I was after. But then, when it came time to email customer service to request a refund or exchange, I found myself hesitant. You see, I've reached out to their team before with little to no response, so I wasn't exactly thrilled about trying again.

Now, here's the thing - if someone from Gordon Electric Supply is reading this right now, I'm willing to give y'all another chance. If you're feeling up to it, how about tossing in some free shipping for today's replacement order? I mean, the shipping cost is pretty steep, especially when you consider how cheap the actual product is. If you make it right, I promise to come back here and bump up my star rating.

Thanks for hearing me out.

I put in my order for three of them Garden Post receptical enclosures in June 22nd. At first, I was ecstatic when it said on Gordons Electric Supply that the shipping would be coming over in just 3-5 business days. Instead of the shipment arriving as mentioned, it took till July 3rd for me to finally get the delivery. That was quite a while to wait patiently. On top of that, one of the pieces was damaged. When I opened it up, there was nothing in there to help with the shippin'; no bubble wrap, no peanuts, no packing materials, none whatsoever. I had to finish up this job pronto for my customer too, so I couldn't afford the time sending things back and waiting for another shipment. I gotta say, the customer experience wasn't exactly peachy. I tried out loads of different things with Elliott Electric, Locke Electric and some of the others, and I never had one single issue with them guys. The shipments always arrived on point, with bubble wrap and packing materials thrown in, and the items always came in perfect. I thought I'd give the people at Gordons a chance but I'm totally regretting it now. I don't think I'll be orderin' from these guys any time soon.

Yelp account? Check. Review about Gordon Electric Supply? Check. Now, let me tell you what happened.

Way back on April 3rd, I bought 2 outlets from Gordon Electric Supply. They told me it will be shipped the next day or within 5-7 days. Then, on April 5th, I got an email with an invoice that says it will be shipped on April 14th. Alright, no biggie. But, get this, April 18th I get an email asking if I already received the shipment. Huh? I haven't gotten anything yet, so I replied stating just that. The next day a new estimated shipping date, April 24th, was given to me. Alright, fine. Waited for it. And guess what? It's already May 1st and I ain't got any response from their customer support. What in the world, man?

Seriously, if you're planning on purchasing something from Gordon Electric Supply and you need it within the next 2 months, don't even bother. Better yet, why not buy somewhere else? Because, believe me, after this experience, you'll definitely be looking for other options.

I'm gonna tell ya, I'm pretty darn let down by the service over at Gordon Electric Supply. I placed an order on 9/5/19, thinking I'd be getting my hands on my stuff in no more than 3 to 5 business days. Keepin' it short, I waited and waited and waited. Never got nothin'. And as if that weren't bad enough, not even a peep from the company about what was going on. So I emailed, got a reply 2 whole days later, and was told my order was gonna get shipped out that very day... or maybe by the 16th. But guess what? Still nothin'. So I emailed again. 2 more days until a response. And guess what they told me? The shipment had gotten lost in the mail somehow. Unreal. They said they'd get it sent out again, but can ya guess how long it took for me to finally get my order? 9/26! Are you kidding me?! Nowadays, pretty much every company out there ships within a day or five at most. But not these guys. Nope. I'm sorry but that's downright ridiculous. And y'all didn't even offer so much as a discount or free shipping or nothin' to make up for the huge pain in the keister this whole thing was! I hate to say it, but there's no way in heck I'm ever doing business with this company again. No way, no how. Normally I wouldn't be one to go and write negative reviews like this, but I just can't let this slide. Ya gotta let people know how bad things can get sometimes, you know?

I recently had an experience with Gordon Electric Supply that left me feeling a bit frustrated. I had ordered some light bulbs from their website and was promised that they would typically ship out the next day. However, I soon learned that this promise may not have been entirely accurate.

Despite receiving multiple emails about my order, none of them indicated that my bulbs were out of stock. It wasn't until a long, auto-generated email landed in my inbox that I discovered the delay. Unfortunately, I don't always have the time or patience to read through every single email that comes my way, so this news was definitely a surprise.

I couldn't help but wish that the website had been a bit more transparent about the availability of their products. If they had simply said "IN STOCK SHIPS NEXT DAY!" or "OUT OF STOCK. SHIPS IN X WEEKS." then I would have had a better idea of what to expect. This would have saved me the hassle of dealing with a delay and feeling frustrated by the lack of clear communication.

On the bright side, if my bulbs do actually ship out and arrive on time, then I will be happy to give Gordon Electric Supply a 5-star review. But until then, I'll have to reserve judgment. All in all, I think this experience could have been improved with a more straightforward approach to the website's product pages. Hopefully, they'll take this feedback to heart and work on making things easier for customers like me in the future.

I'm one of those folks who just needed to get some plastic covers for my chandelier. I visited gordonelectricsupply.com and the shipping costs made me confused. According to my computer screen, there were 40 pieces within the order and the shipping fee was $39.90. However, when I tried to place the order, there were actually 401 pieces, which made the shipping fee even higher. So I had to call the company's 800 # for some assistance.

After talking to the a gentleman named Chris, he helped me out with placing the order. However, things got a bit frustrating when it appeared that his system wouldn't let me adjust the order to the correct number, but kept only allowing me to select 1. I felt like a complete idiot, but I know what I saw on my screen. I order things online frequently and need to call customer service quite often, so I know how things generally work. Chris, on the other hand, seemed to think that I was being silly and feeling a bit confused for no reason.

His lack of helpfulness really put a damper on my enthusiastic shopping mood. It seemed as if he believed that my computer was working the same way his system was at the moment. I didn't have any problems with my computer, though. I simply needed some clarification! Unfortunately, Chris blamed me for the "user error" and made me feel like a complete fool. I didn't like how he treated me and I didn't appreciate how he spoke to me.

In fact, sometimes I make mistakes but I've never experienced someone being so rude to me before. I had to completely exit the website and try again. Fortunately, on my third try, I was finally able to successfully place the order! If only my computer screen had shown me the actual 401 pieces in the order, then I wouldn't have needed to contact customer service.

Anyway, I'm glad that the order has been placed and I'm hoping to never have to think about this again. But I still can't help but feel that the experience could have been smoother if the customer service representative had been more patient and understanding. Overall, I think that Gordon Electric Supply could do a better job with their website interface and customer service training.

Sincerely,

Teresa Kearney

I ordered 16,500' of #10 AWG and 500' of #8 AWG which you shipped via Old Dominion. Old Dominion handed off the wire to a "local agent" and that is where the shipping went into the toilet. The original delivery date was projected to be 3/1/2018. On 3/9/2018 I called O.D. to find the location of the shipment. They in turn called their agent, who stated they tried to deliver the previous day and no one was at our location, when in fact we ran a regular full production day (6:00 AM to 4:30 PM plus we have a maintenance and cleaning crew on site until 1:30 AM and a Night Watchman that works through the rest of the night.

O.D. gave me the number of their agent so I could speak to them directly. The agent's representative with which I spoke, stated the wire was not on the truck for delivery on 3/8/2018, and was very rude in interrupting me as I tried to explain the information given to me from them via O.D. I came away from the phone call with the agent not knowing where the shipment was located nor knowing when it would be delivered.

The shipment finally arrived today, minutes after my second call to O.D., The wire arrived in good condition. I am very happy with the product, price, and service from Gordon Electric. The only issue I have with the transaction is the abysmal communication and service from O.D. and their agent.

I came across Gordon Electric Supply while looking for electrical items online. At first, I was excited to find this website, but my experience with them was not so good. I must say that some of the people I interacted with were not very friendly and appeared to lack basic communication skills. I spoke to Ashley Ramos, Margarita, and Greg Odeneal, but none of them seemed to know what was going on with my order.

I was promised that my items would ship within 24 to 48 hours if I placed an order worth $375 or more. But that never happened. When I called to inquire about my order, Ashley told me that it had been shipped via UPS. However, two weeks later, I still hadn't received anything. I called them back, but this time, no one answered my emails or phone calls.

When I finally spoke to them again, I was told that my order had been canceled because they didn't have the items in stock. They asked me to place another order, this time worth over $375, hoping that I would receive my items within 24 to 48 hours. However, the same thing happened again - after five days, I called to inquire about the whereabouts of my order, but Ashley gave me a trucking number and informed me that my item would be shipped via UPS ground.

After waiting for seven days, I received only one cover item, which I didn't even need. So, I called them again to ask about my order and spoke to Tony, who promised to check the status of my order. However, he called me back after a while and said that my items would ship after two weeks. Imagine my frustration - I had been waiting for four days, hoping to receive my items soon, and now I had to wait another two weeks!

In the end, I canceled my order and decided not to purchase from them again. I don't recommend this website to anyone who wants to purchase electrical items. If you're looking for a reliable and efficient supplier, then look elsewhere. Their customer service is not friendly, and their promises are not fulfilled.

Absolutely terrible customer service! Don't waste your time and money by using Gordon Electric Supply.

Let me tell you about my recent experience with this supplier. I had ordered a product on August 24, 2021, and opted for 2-day shipping to make sure that I received it before an important job the following week. The 2-day shipping cost me more than the product itself, but I was willing to pay it to ensure that I wasn't left in the lurch. But despite my best efforts, the product hadn't arrived by August 30. So I decided to email customer service, hoping that they could help me out. But instead of helping me, they just kept giving me excuses. Their response read, "My apologies but the Blue 2 day shipping only goes into effect once the product is available." I was shocked and frustrated because nobody had ever mentioned anything about the product being delayed due to availability issues.

Alas, on September 6, 2021, I still hadn't received the product I had ordered weeks ago. I decided to contact customer service again and kindly asked for a credit for the difference between standard and 2-day shipping. I was willing to pay for standard shipping since I could no longer use the product for the job I needed it for. But, guess what? I never got the product until September 10, 2021. I had to find an alternative solution, which only added more inconvenience and frustration to my already unpleasant experience.

To top it all off, there was no clear indication on their website or the order confirmation that the product wasn't in stock and that the shipping date would be delayed. It all felt like an intentional deception to their customers. And when I requested a credit for the difference in shipping cost, they declined since I didn't receive the product within the timeframe that was indicated. It was beyond frustrating to deal with their customer service that provided no resolution, apology or explanation.

All in all, I wouldn't recommend Gordon Electric Supply to anyone. Terrible customer service coupled with false advertising, left me feeling scammed and disappointed. There are plenty of other suppliers out there that offer better deals and treat their customers with better respect. Don't waste your time and money with this supplier.

I gotta say, my first experience with Gordon Electric Supply's website, gordonelectricsupply.com was pretty darn good. I needed a special wire connector from Legrand, and found what I was looking for listed on their site. The connector wasn't your run-of-the-mill wire nut, as it was smaller and designed specifically for wire mold connections. They had two different kinds of connectors in stock; one for supply wires and one for ground wires. Even though they listed them both on the same page, I could tell which was which. Ordering the connectors individually was an option, but I needed 6 of each kind. I called customer service to make sure I got the right ones and was instructed to add a note in the delivery instructions window of the order form. I also requested someone check on the order for me.

I received an email almost immediately after I placed the order confirming everything. But, when I went back to check the order, I saw that the total number of wire connectors ordered had been changed to 24. I called their quality control contact, Riley Welch, to ask about this and they said that the item wasn't actually in stock and they had to order an entire carton of 24. I couldn't find any mention of this on the product page, so we had to work to figure out if it meant 12 of each kind or 24 of one kind. We finally found out that the carton came with an even split of the two types, but I still had to order twice as many as I needed.

Even though it was a bit frustrating, I was impressed with Riley's help and quick response times. And, the order arrived super fast, which was great. But, when I opened the box, I found that the carton was not a 50/50 split, rather 2/3 supply and 1/3 ground connectors. The installation still worked out okay because I got enough ground connectors, but it was just one more frustrating thing in a long process.

I appreciated Riley's help so much, and I let them know I had some suggestions to make the ordering process better in the future. First, they should make it clear when individual orders are not possible. Second, they should make it easy to order connectors by type on the website instead of relying on note instructions. Lastly, they need to make sure the carton contents are accurately reflected on the website.

Overall, I was pleased with my experience with Gordon Electric Supply. I was happy to support a woman-owned business and appreciated their commitment to good customer service. The process for ordering this specific product was frustrating, but the company's responses were quick and polite. I hope they make improvements that make the ordering process easier and less complicated.

I had a terrible experience ordering from Gordonelectricsupply.com. I thought I found a good deal on a Generac product that I needed, and ordered it with the understanding it would be shipped within a week. However, two weeks later, I hadn't received any shipping notification or tracking information, so I contacted their customer support team to see what the holdup was.

The customer support representative, Brad, didn't seem to be very helpful. He told me it would be another two weeks before my order shipped. I was already frustrated at this point, but I waited. Two weeks came and went, and still no word from Gordon Electric Supply about the status of my order. I contacted them again, and Brad said it would now be two months until I received my product.

I couldn't believe it. Two months is an incredibly long time to wait for an item that was advertised to ship in a week. I reluctantly agreed to wait for that long, hoping that perhaps the delay was due to factors beyond their control.

However, after two months had passed, I still hadn't received my product or any updates from Gordon Electric Supply. I contacted them once again, and Brad told me it would be another two months before I received my order. At that point, I had had enough. I requested that my order be cancelled and for them to issue a refund.

Unfortunately, that process was just as frustrating as waiting for my order. A month passed and I still hadn't received my refund, even though I had received a confirmation email saying it had been processed. I had to contact them multiple times to finally get my money back.

Overall, Gordonelectricsupply.com is not a company that can be trusted. They advertise products with shipping times that are completely inaccurate, and their customer support team is not helpful in the slightest. I would advise anyone considering purchasing from their website to look elsewhere for a more reliable supplier.

Gordon Electric Supply (gordonelectricsupply.com) is not the best option for a quick and efficient purchase. I recently had a negative experience when I ordered a product from their website. Unfortunately, I waited for over a month without receiving any shipping information or updates.

When I tried to contact their customer service, they informed me that my order wouldn't arrive until August. I was disappointed that there was no mention of the delay on the product page, and that no one contacted me with any notification.

What was even more frustrating was that they did not apologize or offer any sort of compensation or discount for the inconvenience I had to go through. They simply gave me a vague explanation that the delay was due to the manufacturer not providing them with an ETA on stock.

After waiting for so long and receiving no service, I decided to cancel my order. But the damage was already done; the delay put me more than a month behind schedule on my project.

I hope that Gordon Electric Supply improves their system, so that other customers do not have to face the same issues that I did. It is important that online retailers prioritize transparency and good customer service to maintain their reputation and satisfy their clients.

This company seems to have some issues with customer service. I placed an order for a part on June 10th with an estimated ship date of June 16th. However, when the ship date came and went, I reached out to them via email and was informed that the part wouldn't be available until June 27th. I was disappointed, but figured I could wait it out. However, when the 27th came around, I still hadn't received any updates, so I reached out again. This time, I was informed that the part wouldn't be available until July 28th! This was unacceptable to me, so I decided to cancel my order. The worst part is that they had already collected payment for the item when I placed the order! I was not happy with their lack of transparency regarding their stock status. If they didn't have the part on hand, they should have been upfront about it from the beginning. It's not fair to take people's money and then leave them hanging for weeks on end. Overall, I'm not impressed with this company and would suggest that others consider alternative options.

If you're a commercial electrician that knows their way around product part numbers, you'll likely have an easier time finding what you need on Gordon Electric Supply's website, gordonelectricsupply.com. Unfortunately, if you're just a regular Joe looking to build a home and purchase residential electrical products in bulk, it can be an arduous process.

Looking for something as simple as wall outlets can be a challenge when you have to sift through 13 pages of various types of outlets, receptacles, and other devices with a range in prices from 20 cents to over $4,000 per unit! The website, online catalog, and overall online shopping experience could use a revamp to make it more user-friendly and accessible.

Despite these difficulties, the prices offered by Gordon Electric Supply were hard to pass up, and we look forward to seeing how the delivery and customer service stack up. Here's hoping they can improve the site to make it more user-friendly moving forward!

So, I stumbled upon Gordonelectricsupply.com searching for an electric supply website. Honestly, I wasn't sure what to expect as I had never heard of it before. Upon navigating through the site, I did encounter a couple of issues that I would like to share.

Firstly, I was searching for a specific item using the exact wording from your item description, which I had found in an earlier search. But, to my dismay, it returned no results. The issue made me a bit frustrated as I thought I wasn't going to find what I needed. So, I had to reduce the number of words, which in turn, returned more like items. It made it difficult for me to find the specific one I needed, and I had to sift through the options available for some time.

Secondly, I noticed that the item I am ordering and its accompanying photo on your site are not the same. I noticed that the picture showed a 35 amp circuit breaker while I was ordering a 40 amp one. It made me wonder whether I would receive what I needed or if I made a mistake in my order. I'm crossing my fingers and hoping that the product description is correct and the photo is the mistake.

Now, as I'm ordering on the weekend, and the store is closed, I'm unable to reach out and confirm whether the order is indeed what I want until Monday. This has caused me a bit of inconvenience.

Overall, despite a couple of issues that I encountered, I believe that Gordonelectricsupply.com can be a useful website to order supplies. I would recommend that the website team fixes the system's search functionality and review the product images to ensure the pictures match the descriptions.

when I needed supplies.

When I went to visit the Gordonelectricsupply.com website, I found that it was pretty slow. It took a long time for the pages to load, and I had to wait for what felt like ages until I could find what I needed. Additionally, I felt like the "View Cart" button was a bit hidden and not in an intuitive location. It would have been better if it were in the upper right-hand corner, or at least right next to the frequently asked questions link.

The search function on the website was quite simple. Either the search worked or it didn't, and when it did, there were way too many pages of results to sift through. Furthermore, I noticed that many items didn't have any images of the product. This made it practically impossible to understand anything about the product.

On a related note, when I tried to use the TAB key on my keyboard to navigate the website, it didn't work. Usually, the TAB key makes it effortless to jump between links and fields on other websites. But it wasn't working on this site. Then again, maybe it was just my computer acting up, and I needed to reboot to fix it?

Despite all of these issues, though, I did appreciate the selection and variety of products available on the website. There were definitely some useful items that I would be interested in buying in the future. So, thank you for "being there" and having such a broad selection of supplies available to purchase. I look forward to coming back to your website when I need more items in the future!

I ain't gonna lie, my experience with this Gordy Electric website was not all sunshine and rainbows. Like, first off, I couldn't even get the darn thing to load properly. Then, when I finally found the meter I needed for my Type 3R meter base, I kept getting error messages when I tried to add it to my cart. I mean, seriously, what's the deal with that? Ain't nobody got time for all these technical difficulties and whatnot.

But, after much frustration and a few reloads, I was able to get everything sorted out and checkout successfully. I even decided to sign up for an account, 'cause why not, right? But then, my basket was empty and I couldn't seem to find what I was looking for when I searched the site. I had to go back to the good ol' Google machine to find the meter again.

Finally, after all that, I was signed in and ready to submit my order. But the dang page just kept on hanging, like it was stuck in limbo or something. I was about ready to give up at this point, but then I got an email confirming my order before the confirmation page even loaded. I mean, thank goodness for small miracles, right?

All that being said, I did eventually get what I needed from this Gordy Electric website, but it was definitely not without its challenges. If you're feeling lucky or you don't mind a bit of a wild ride when it comes to online shopping, then go ahead and give these guys a try. But if you're like me and you prefer things to run a bit smoother, then you might want to look elsewhere.

The thing that I needed was okay, at a decent price. But booooy was it tough to get a match for what I was lookin' for. I thought maybe the website would make it easier, but it wasn't quite up to snuff. My real beef though, was with the delivery. UPS did a crummy job! It took dang near double the amount of days that they said it would take for me to finally get my hands on it. To make things worse, their tracking system was all sorts of messed up. From the time it left the source, there were no updates, nada. Just a mysterious message sayin' "there was a problem beyond our control". And there wasn't even a new estimated delivery date! Dang, that's frustrating. But, when I tried giving Gordon Electric's Customer Service a ring to figure it out, they said they didn't have anyone available to help me. What the heck?!

So instead of wasting more of my time on the phone, I decided to shoot 'em an email and asked for an update. But, they never got back to me about it. Dang, talk about bad service. C'mon UPS, get it together! I was about to call up Gordon Electric and see if they could send me a replacement, when finally the darn thing showed up. Sheesh.

I just gotta say, I'm not happy with Gordon Electric Supply. I ordered two things from them this year and they let me down both times. The first one I ordered back in February and I waited for a whole week and never got a shipping confirmation. Like, what the heck? I called 'em up to find out what was going on and they told me my order wouldn't be fulfilled until April. That ain't right! They should let us know when we place the order if things are back-ordered or whatever.

Then, I ordered something else on May 5th and this time they actually gave me an acknowledgment saying it would ship on May 13th. But see, I remembered what happened last time so I called this morning to make sure everything was gonna be cool. And what do you know, they told me it's back-ordered for weeks and they don't even know when it will ship! So, I had to cancel the order. And I'm never doing business with them again.

I don't know what's going on with them, but they really need to get their act together. It's not cool to let customers down like this. I hope they fix things because they're losing customers left and right with this kinda attitude.

I gotta say, I'm pretty peeved with Gordon Electric Supply. Don't get me wrong, I appreciate that they have some hard-to-find parts, but their shipping charges are just downright ridiculous. I mean, seriously, it's highway robbery! The only reason I even bothered with them is because I couldn't find what I needed anywhere else.

But that's not even the worst of it. I finally received my order, only to find out that they had sent me a completely different part than what I had ordered. I was expecting one thing, and instead got something that was supposedly "equivalent". Um, excuse me? Is that some kind of joke? I paid good money for a specific part number, not some off-brand knockoff!

To make matters worse, I decided to email Gordon Electric Supply to express my extreme displeasure with the situation. And wouldn't you know it, I haven't heard a damn thing back from them in over a week. No apology, no acknowledgement, no nothing. Instead, all I get in my inbox are a bunch of spammy marketing emails that I never signed up for.

Seriously, this whole experience with Gordon Electric Supply has been a nightmare. It's bad enough that they charge an arm and a leg for shipping, but now they can't even get my order right? And to top it all off, they can't even be bothered to respond to a paying customer who has a legitimate concern. I wouldn't recommend them to anyone at this point. Save yourself the hassle and go somewhere else.