Lowe's
reviews and complaints

I was in the Lowe's Franklin TN. Store December 30th 2020, between 10:00 and 10:30 am, what I heard out of an employee's month I couldn't believe. Her name badge said Sonya. She was complaining about African Americans (not the word she used, called them black) expressed they were lazy, steal and are good for nothing, this was accompanied by profanity. This was in the power tool department. I rushed my children and myself out of the store and have not gone back.

Think twice re shopping at Lowes. Got an in store credit card. I had previously gone into the store 3 times and forgot to use the card at the register. Today I remembered and used the card. I had $1.27 change left. I asked for cash. We can't do that. I spoke with the store manager. He did his damnist to avoid direct questions and I finally asked him are you refusing to give me $1.27 change. Flabbergasted he gave in as I was making a fuss. I then asked for the district manager name and phone. Again he avoided direct questions I was asking. I can give you the 800 number he repeated excessively. Again I asked for a yes or no answer. Will you give me his name? Will you give me his phone number? Bottom line... No. Called the 800 customer service number. They will take the complaint but I will get no response to my issue. They don't give a damn. You can complain, to the round file (garbage can) rude manager get away with poor service at Tustin CA. Shopping it San Francisco it is useless to call. NO ONE answers the phone. You can spend 1/2 hour calling asking for numerous departments. No one answers.

Purchased new Whirlpool range and it was installed, However they took out the anti-tip bracket and did NOT replace... From a safety point I do not want my range to tip over, Also, i'm a Veteran who has signed up with Lowes for there 10% discount... I was told there is no discount on appliances, not sure if that is accurate, please advise, thanks, Arthur Fuchs, [protected]@aol.com

We went to the Madison IN store on Nov 29 and purchased several items totaling over $300. Later in week found could not locate couple of items and finally made it back to store on Dec 11 to discuss options. I talked with a manager who told me after searching receipt items were purchased and left the building. I said you can see that and she said yes. I know the items we scanned but we did not make it home with them. I asked if they could ask the clerk or check inventory but was told again the items left the building an after that we were responsible. I understand the situation and spend literally thousands of dollars at Lowe's each year. While the approx $50 is not as important to me now as once might have been, I plan to purchase necessary home items elsewhere in the future with nearest Home Depot approx 25 miles away.

Help!
I purchased Kobalt pole saw, 10/2017. Love it!
It's on a safety recall. I returned the pole saw to Lowes of Palm Coast Fl yesterday. After waiting on line, they made me go home, to get the battery and charger. When I did that, they stated it was past 30 days [garden equipment] and past even a 90 day warranty. I provided them with the Kobalt manual, stating a 5yr warranty if I am dissatisfied with product. This product is on recall notice, but Richard cannot find it. He consulted with several others. Final resolution, he dialed a # and he was put on hold. He subsequently asked me to hold the phone. I held for another 30-40 minutes, before the recording time ran out, and disconnected. I was told they need a 'RA' # or they won't honor a return.
OK, how do I [which is ridiculous a customer has to do this] get a 'RA' number?

I recently applied and received a credit card for lowes, I am a contractor by trade and thought well it's the only way to get 5% off. When I got the card syncronime bank wanted me to videotape myself and send them the video to activate the card which after 10 attempts to resolve this as it is my privacy being invaded to activate a credit card! They finally activate it, almost all the way through with my $500, 000.00 dollar home I was remodeling to put on the market for sale owing only $17, 000.00 on "my net worth almost a half a million, and might I add a 765 credit score, I accidentally made 1 late payment and paid the fee. I receive this really nice letter in the mail several days later saying my credit line was decrease because the minimum payment wasn't sufficient. Never in my life have I ever been treated like this by a credit card service and store.

Bad enough my last remodel I paid cash for everything and on a $10k order $8.5 had to be returned to the store everything was damaged and the contractor sales lady decided since they were out of the tile I picked out just to choose it for me.! Which had to load up 50 boxes of tile and return to the store. All I can says is lowes lost a long time customer so for me it's either home depot or 84 lumber for now on.. Thanks lowes!

I recently made the mistake of purchasing the EPP on an LG dryer at Lowe's. It was paid in full. At $800 plus dollars under a limited income this was not an idle purchase but I've never before had an issue with LG products and in fact have been very satisfied with LG - this dryer however had a faulty motor that needed replacement. After 5 separate attempts to reach the service center (the calls having been terminated on their end after placing me on hold for more than twenty minutes each time) I was finally able to reach an associate and informed I would receive a call to schedule an appointment within the next 24 to 48 hours. After two days without contact I took the initiative to again call the service center, whereupon l received a recording stating that their business hours are Monday through Friday, 8:00am to 5:00pm Central Time. At this point the dryer had ceased to function. On Monday I again called the service center to determine my work order status - after three attempts this time - I was informed that they were unable to confirm an appointment and advised to call the following day. At no point had I received any contact from the service center. On Tuesday I called and was informed that an appointment had been scheduled for December 9, 2020. This would have left me without a dryer for two weeks during the cold and wet - using a laundromat during the current pandemic is not feasible with my families health. Considering the fact that I would be forced to be without a working dryer for yet another week, and the fact that I would likely be obligated to pay for the service calls, I opted to purchase the motor myself and have my son install the part. Naturally this nullified the limited warranty, but at least I have a working dryer. I want Lowe's to reimburse me for the cost of the replacement part ($200.88) as well as my sons labor. At the very least I expect to be reimbursed for the money I wasted when I made the mistake of purchasing their "Protection Plan". I won't be shopping Lowes again and I strongly advise that anyone reading this not make the same error I did.

I purchased this Christmas Tree in November of 2018 want and the tree came with a 2 year manufacturer warranty. Last year However, the tree defaulted and I took it back to Lowes and they gave me the run around and told me that they would replace the the tree however they were sold out. Then I was told to contact the manufacturer I was given the run around and Christmas was here and then they told me to come back at the beginning of the season. Well we are well into the season and I am still getting the runaround. I am truly disappointed. I paid a little over $200 for this Christmas tree all I wanted was for Lowes to just replace the tree.

I have had a stove that the burners haven't worked in 4 months. The service company lowes sent out has replaced numerous parts, some a couple times, and it still doesn't work. I have spent hours on the phone with lowes to be hung up on or having to start all over again with explaining the issue. This is and has been absolutely the worst customer service I have ever encounter on any service warranty. The stove still isn't fixed and now it is thanksgiving... So much for athanksgiving meal. I keep getting told a different story with each rep I talk to with no solution of fixing the issue. The service technician has replaced so many parts I have a box of old and new parts in my house. Why did I pay for an extended warranty if nothing is going to be fixed? I won't ever buy another applance at lowes and don't recommend anyone does.

We've been fighting with Lowes for 2 1/2 months to fix our dishwasher that is under warranty. I spent 2 1/2 hours on the phone today with customer service whose only solution is to schedule us an appointment with their 3rd Party repair company that has already no called / no showed on us 3x. When you ask for a supervisor one doesn't exist. They can't even give you the name of one!

Horrible service. Installation of appliances had to be set up by two different deliveries. Store left building number off the order. The first delivery, they actually installed the wrong stove. This precipitated a second appt. wherein they had set up another delivery window. When time came to install the dishwasher and microwave, the installer was angry because he couldn't find the address. Upon inspection I learned the port Charlotte store left the building number off the receipt. I do not live in the area. And have to arrange to have a person there to accept delivery.
I have spent all morning. talking with expo, lowes. delivery dept. in port Charlotte. and. subsequently waiting for a call back. simply to confirm whether we can move the rescheduled delivery from Wed, to Thursday.

After having bought over $4000 in appliances from the port Charlotte store, there was no one help get expedited scheduling with another installer. I can either wait for jay to call back to let me know yes. Or no for thursday or I can set up with another installer and get to the back of the line for installation appointments. Spoke with a manager there and they say they didn't do anything wrong so pretty much not their problem. Horrible service

Contract to Install house Factory Pre Painted Siding. Initial order was incorrect, originally Contractor was replaced. Second Contractor arrives, inventory material, starts job. First told 2x2 corner pieces weren't ordered, okay to get unpainted and paint. 2 weeks into, told a eve board was too heavy to attached, agreed to attaching trim board to existing. Discover latter this was untrue, and even if it was why did the wait 2 weeks to tell me? Next told not enough Siding, a few pieces, discovered 2400 sq feet. Prior trim wasn't replaced. Colored caulking was match to siding, life time warranty, install instructions not followed, they tooled, voided warranty. Didn't replace Gutters or Lights, several other small issues with piecing tougher trim boards, painted part of some windows.

I've have several occasions where I sent my payments 3 weeks in advance and still was charged late fees and interest. They claim it was not received before my due date, but when I call them, all of a sudden they found my check. Is this a coincidence or what? I suspect fraudulent activity going on here, only for them to charge late fees and interest... From now on, i'll take my business elsewhere!