Fisher & Paykel Appliances

On August 21, 2023 I purchased a Fisher & Paykel refrigerator (and dishwasher) after the manufacturer advertised a $1250 promotion. When I went to file my promotion a few days before the deadline, I followed their documentation to find the product's serial code, but the serial code was not where it was stated to be. There was no evidence of a serial code ever being there- i.e. sticky residue.

I have spent countless hours trying to seek resolution from every channel I can imagine- phone, email, linkedin, facebook. Nothing. The conversations have been very disrespectful, saying they will follow up but no response or simply telling me the serial code is there.

Are they avoiding paying out rebates?

I ordered an integrated fridge in February this year at Harvey Norman Moore park,Sydney.

We put a deposit down as requested.

A month ago we were asked to put more money down and choose a delivery date within a contained timeframe.

Two days ago the same phone call but demanding full payment ( a month before delivery).

We were told at HN that Fisher and Paykel were insisting on payment.

There was never any payment plan and I believe this to be bullying both the customer and HN .

Can someone please clarify why this less than civil approach is being taken?

This not a kettle or something small.

These fridges are expensive .

Regards,

Caroline Mooney

Our oven suddenly started to use grill and burn everything.

It was just out of warranty and we could not find anyone to fix it.

We have had help from the Goodguys, but they have had not much luck either as no one wants to touch Fisher and Paykel equipment.

It is only a burned out element, but we have now been without an oven for 14 weeks.

Apparently the element is on order and the company that are going to repair are still waiting.

This is the worst service we have ever had from any appliance.

I believe that Fisher and Paykel are damaging their own reputation and ultimately the business, as many people I have spoken to, have had similar poor experiences and have stated they would never buy from you again

I have spoke to your office two time and I am always been advised that some one will call me back and no has called me back. It has been over two weeks and still waiting. Your services person that come out dissed your office that the machine is no good and I keep getting the run around from your office and harvey norman at wiley park. My mother who has the washing machine can not use and is very sick. Please can some one call me on [protected] as she needs a new washing machine asap or can we have ur money back. I am waiting for a call back from your office.
Thank you

Nick Tollas.

Spoken with a very rude Lisa Robinson yesterday on the 21st February 2023 who seemed to think it was ok for me to stay home only to then tell me your engineer had gone sick. This is not acceptable and I do not wish to be spoken to in such a demeaning condescending tone - docile woman. For such a premium luxury brand I would expect a far better customer service, I am not a child for heavens sake DO NOT HAVE HER CALL ME AGAIN

Warning to people interested in buying one: F&P does not include a proper power cord for it. You are given a 4 prong power cord that doesn’t adapt to what in 95% of the cases are 3 prong outlets. So you are faced with having to rewire all the way to your fuse box to change from a 3 to 4 prong outlet for it to work. You will void the warranty if you don’t.

If you try to adapt a 3 prong outlet to the range they don’t make or procure low profile plugs for the stove. So the stove juts out from the wall 3” due to the 2 1/2 to 3” gfci plug that the stove backs into. The stores don’t sell them and F&P will not tell you if they have them to sell as parts. They tell you to check local hardware stores, who of course dont have adaptable parts for australian made lemon appliances.

This is the dirty little secret the US stores hide from you, then they treat you like garbage after the sale. The stores that sell F&P appliances don’t install them - probably for this reason. They also have no repair people for large expanses of the US, so the warranty is worth nothing.

You get to see first hand what a corrupt company this is when you call customer service, parts. There is no contact with supervisors, an escalations Dept or tech support. They purposely give you a hard time and make you jump through hoops with documents they make you write up to explain the problem for the 15th time.

They are as corrupt as the day is long from top to bottom. The appliances are nice looking, extremely hard to install lemons. Not worth the lost time that you sacrifice from not having use of them.

Buy made in the USA. It’s the only way to go, trust me.

I have just had a service tech in to check out why my new machine would not use the hot water on any cycle but the allergenic cycle. He told me that the warm wash and hot wash mainly use cold water. The water is never warm all the way through, as I checked, or hot on the hot cycle. It is stony cold. He said it only uses a quirt of hot in these cycles. This is the most ridiculous thing I have ever heard. What is the point of having a hot or warm setting if it only uses the cold. It is false advertising and I am extremely disappointed. Now I have to use the allergenic setting for a real warm wash. This is not explained in the booklet, we just assume that warm is warm and hot is hot when selected. If I could return it I would. I will be telling everyone I know about this false advertising.

Very angry customer. Anne Ash

My authority number is [protected] for the service just done today. 14th Oct 2022

Bought a new F & P dishwasher for a brand new home that flooded the house multiple times. Because one of the many floods was a slow leak out the back of the dishwasher, it soaked the carpet under the breakfast bar which wasn’t noticed until about a week later as It Also soaked under all the lino. Our insurance wouldn’t pay for replacement of new lino as it was deemed “gradual damage”. Something most people probably don’t even know exists in their insurance. F & P Technician said on 2 occasions that there was nothing wrong with the dishwasher. After 2 more floods and further repairs at our own cost, there was clearly a problem. They have replaced dishwasher, but Technician ripped new lino and refuses to take any responsibility. After emailing Customer service, they have offered to call me on 2 occasions, which I’ve accepted, but haven’t heard anything. We will be taking this further. Shocking customer service.

Ref [protected]

Waiting replacement of gascooktop warehouse scheduled delivery and a day before delivery at 4 pm messaged inability to install. Waiting for replacement. Please help. I need the appliance installed before wednesday 31st august. No response to emails, phone calls. Customer rep bobb dunn never responds to any emails. Thank you

PRIMESTAR, C-5, MALVIYA MARG, C SCHEME JAIPUR.

OUR NO - [protected], [protected].

We have complained about servicing of our Fisher & Paykel Chimney.

Your service executive Mr. Umesh visited his no is [protected] came for servicing but problem in chimney was not resolved. We are continuously trying calling him but now Umesh is not picking calls. we are facing problem in chimney its switch are not functioning properly and noise is coming

We have paid services charges & part replacement in chimney but chimney still making noise and switch are not ok.

Please get our problem resolved on priority.

Terrible service as booked for someone to come and look at a fault with my F&P Dishdrawers and we waited 5 hours and they never showed. After many phones calls and emails they will still not admitt that they stuffed up even though I had a confirmation email of the date and time. They have continually refused to give me a discount on the service once I had rebooked it which I feel shows they don't value my time and didn't want to know about their stuff up.

Terrible service and communication and I will spread the word not to do business with F&P by the way my earlier complaint has been dealth with.

Don't buy F&P as they have terrible back up service systems.

I was happy with our F&P condenser dryer, but over time it became very loud and I decided to use the offical F&P service team (more expensive than other repair shops) once it was out of warranty because I figured they would know what they were doing and have the parts needed. We had to wait a month for an appointment. There were supposed to be two repair men (so charged extra $) as it was stacked on top of the washer. Only one showed up. The poor guy got it down by himself and "fixed' the worn bearings with parts that did not look like the ones he took out. He hurt his back getting it back up. He turned it on for a minute and it seemed fine. Later that night I did laundry and was going to use the dryer, to my surprise it was trying to to turn, but couldn't move at all. I called customer service that night and was assured there would be high priority appts available since they had literally broken a working (but loud) dryer. The next day, only an appointment a month away was available. I've talked to 4 different people all of whom promised to call me back, but never have. Also no promise for no additional charges when they return. We've decided to count the $259"repair cost" as a loss because we do not trust them not to charge us that much or more again for something else which they have caused either by wrong parts or one person putting it back by himself. We've bought a new dryer from a different company. We were assured when we bought the washer and dryer that F&P was a premium brand and are shocked with the shockingly bad customer service. I will never buy another product from them again and can't recommend anyone else to either!

I recently applied for washing machine through Winz. Was told by Winz as this is much needed home appliance I should have it in 3 days. Rang F&P to arrange delivery as it had been paid immediately and I was paying Winz back. That was 16 of November. I'm still waiting. I have been given a damaged machine. I have been lied to. And no one has done anything to make this happen. It's like they are too scared to upset their Courier service which is Main Frieght. I have had to use a laundromat I can not use toilet as machine is blocking doorway waiting for mainfreight to bring me a ne one and take damaged one away! If I here it's Covid fault one more time I shall scream. I've been told when to expect it to be delivered but nothing happens was told mainfreight don't work weekends. Then got told it will be this weekend. When I questioned the truth of this was told ‘no they don't but sometimes they do but they don't know if they will or won't work this weekend.
Normally I would think this would be unconscious bias towards Winz clients because the Winz department at F&P because they don't work weekends either. I think it's reallt bad customer service. I waited 45 min for a answer on my first call. If you would like a look at the mess they have served me up. My job number is [protected]. No one has ever rung me to say they are not keeping to delivery times. I have to ring them when machine dose not turn up. I stay by my phone and I wait and wait. I'm still waiting she said this weekend maybe Sunday! Most likely Monday but ring on Tuesday if nothing happens. This is very bad communication. I'm lost for words. Disappointed that not one person has stepped up to help

Ref: Lemon Machine - WA1068G Model

Complaint: after several service man to fix the problem. The machine still stops in a cycle watch. Since purchase

Account no: 507388

Issue: Will not go thru cycle. / Cause: Lid lock not engaged. Lid out of alignment / Solution: Replace lid assy. Test. Working thru cycle correctly
Completion Notes
NRG461125Serial Number 93265Product Number WA1068G1Product Model

Worst products I have ever bought for my kitchen. Moved many times and refurbished as many kitchens. Their products are expensive junk. Dishwasher went out every 2 years with the exact same board problem . The first time it was under warranty, the second time they covered the parts an$ I paid labor, the third time I was on my own so I ditched it and bought a Miele (cost the same as the repair estimate). The DCS range, which cost over $8k has in 6 years had the thermostats on the smaller and larger oven replaced. I plan on selling and buying a Miele range. Don't waste your money.

Waited over 2 months to get, that should have been a warning. Dishwasher circuit board broken after 5 years, so both dishawashers don't work. Their suggested repair guy hates that that they changed to one circuit board instead of 2 for that very reason, both don't work. We have been waiting over 2 monts for a circuit board and customer service were called, took forever to get through. They said they would call back, someone did call, but not sure it was them. I told them I could not hear them and to call back. Ya... Over a week later still have not heard back. This company sucks. Buy kitchenaide. I have a perfectly good kitchenaide in basement. It's white, does not match, but it at least it will work. Worst company ever. Do not buy these appliances. Oven so small does not fit my pizza pan that my kenmore did and fridge dints terribly. Outside was dinted in first week. How? I have no idea. Had a family party, but how does outside of fridge get dinted? No kids involved... No drunken people...

I purchased a HP90IDCHX2 F&P Rangehood 18 months ago. Both lights stopped working. The manual and a big internal sticker state to only use the same 3.5 watt globes. No such wattage is available in Australia and theirs came from CNA in Canada, (but made in China) and are not listed on the CNA product website. F&P charge $31 each for replacements plus freight even though 4 and 5 watt globes can be bought generally for a quarter of this price. I asked the technical department if 5 watt would be any problem and was told it will be okay but may void the warranty. On their product website for this model, strangely in the Specifications it quotes 4 watt globes. If Fisher and Paykel need to rip off their customers to such a degree for basic commodities like LED globes, I wonder where else they are doing it if something goes wrong.

We purchased an oven from you in June and had it fitted to our new kitchen in early August. If gave a fault code during the first use process. You sent an engineer round who said he needed parts. That was over a month ago. No response from repairer and your customer service department have failed to progress matters. Most of the time I wait on hold before being cut off when I do speak to someone they put me on hold and I get cut off no one ever calls back and we don't seem to be able to resolve things. It's bad enough that a brand new product doesn't work but terrible that there is no resolution for over a month. Any decent company would work hard to resolve and send a replacement if it was taking this long. The problem has been reported time and again just fix it or send us a new one

Bad customer Experience, Dryer is only 3 years old and I get major works done every 18 months.

Today they told me $140 to visit, and free if it is something they have fixed already. Full cost if it is something else. I know it is something else so why pay them to tell me. Pulley bearing has failed.

Washing Machine has had the same issues with Pump replacement already.

I rang them with the fault code to tell them i needed a new Pump. They showed up without it and I had already waited weeks to get them there

The Washing machine was $140 for a new Pump and another 2 week lead time. I did it for $60 and got it in 2 days.

Under bench Fisher and Paykel pair we paid a lot for and they wont get past 4 years. Really disappointing.

Don't fall for the Name. Get a cheap option as 3 - 4 years is what these guys are giving us anyway. I will be replacing both Items soon and will continue to advise consumers.

Dave. Newcastle