Fisher & Paykel Appliances
Fisher & Paykel Appliances Ltd
New Zealand - 2013
2 Weippin Street, Cleveland QLD 4163, Australia
The United States
Europe & The United Kingdom
Asia & Singapore
The ice maker on our new fridge freezer never worked quite properly from the start, then about 10-11 months ago would no longer dispense ice cubes, only crushed ice. We called to...
Bad customer Experience, Dryer is only 3 years old and I get major works done every 18 months.
Today they told me $140 to visit, and free if it is something they have fixed already. Full cost if it is something else. I know it is something else so why pay them to tell me. Pulley bearing has failed.
Washing Machine has had the same issues with Pump replacement already.
I rang them with the fault code to tell them i needed a new Pump. They showed up without it and I had already waited weeks to get them there
The Washing machine was $140 for a new Pump and another 2 week lead time. I did it for $60 and got it in 2 days.
Under bench Fisher and Paykel pair we paid a lot for and they wont get past 4 years. Really disappointing.
Don't fall for the Name. Get a cheap option as 3 - 4 years is what these guys are giving us anyway. I will be replacing both Items soon and will continue to advise consumers.
I have had problems with my Fisher and Paykel condenser dryer twice within the year and a half I've had it, with great stress and anger I'm saying that's not even...
Case ID [protected] and Service Tracking number [protected] refers (Fisher & Paykel references) We have been trying, unsuccessfully at this point, to have a ranger hood repaired...
Hi fisher paykel Its apalling that i have to get my dishdrawer repaired twice in last two month with 1 drawer each time.. Its been only less than 3 years that the product ha...
Purchased a washing machine, Haier brand which is owned and made by Fisher & Paykel. Tried to fit in the washing machine and the drum just kept filling with water and would not stop. We called customer service on the Sunday we tried to fit it to be told, 'we are unsure of the problem we will get someone to contact you tomorrow(Monday). Suprise suprise noboday called. I then called customer service on Tuesday and told the lady me and my partner work full time 8-4.30 and we can do after 5pm weekdays and anytime weekends, which she told me was fine and she understood. She then tried to book my appointment 'We can do next Tuesday ( a week away) between 12 and 5 and proceeded to give me these appointments she told me she understood we cannot do. I ended the call and went onto the online live chat, where someone was helpful and got someone out to me but they did not have the part to fix it. Almost a week later i am still waiting to hear about the part and what is going on and still without a washing machine. To top it all off, i firstly sent a request for someone to contact me before i called customer service, 10 days later they emailed me back. Poor customer service and i am very disappointed we have moved into our new place and have the stress of this and still have no washing machine. I will never again be purchasing from these and would not adivse anyone to buy fisher and paykel. Absolute jokes and i will be reporting them and their shocking customer service. Its asif they dont even care we have to hand wash our clothes and have recieved nothing from them.
This oven was fitted over a month ago, it has a faulty fan which we complained about immediately and still Fisher & Paykel have not been out to replace. After many calls that have all lasted more that 36 minutes, last one today over 54 minutes. I am told it will not be replaced until the end of the months. This is not acceptable, you service is a joke.
Our heavily pregnant client is extremely upset that she has not been able to use her new oven and now I have to tell her that it wont be done for another month.
we will never recommend your products to any client in the future if this is the way you work. I was promised by your department a serviceman would be out Monday and that is not happening.
It is not good enough.
Hi ! We have issues with our washing machine.We complaint many time to company.They just send some one to see the machine.But after they said no issues with machine just loading problem.But why this problem getting .We are not using machine first time.This is the only machine which is creating problem.When we use this machine getting error E3 which is same from first day when we start to get prob.Rinsing problem .Our all black clothes gets whiter with washing powder we have pics for that .It's now more than 4 months we are getting this prob.We ask them to replace but they said we can't .But we paid for this.If customer getting problem with your product they should help us & resolve the prob ASAP.We have machine but we still need to pay for laundry why? Please advice us what we can do .We want replace it ASAP.thank you Sim
Our fridge was picked up (25/1/18) and returned for repairs by Fisher & Paykel and our floors were significantly damaged in the process. We have been trying to resolve this with F&P (we are seeking compensation for the damage from F&P) for almost a year and a half and the matter has not progressed at all. We have sent them the photos of the damage and the quote for repairs to our flooring. We have been told that the transport company would be in touch (which they haven't) however we maintain that it is the responsibility of F&P, not the transport company, to resolve this matter with us directly (as the transport company is contracted by F&P). We have written countless emails, most go unanswered, and recently requested the matter be escalated as a corporate complaint (twice) and still haven't had a response.
Amanda and Chris Wark
Case ID: [protected]
108 Dean St
VIC 3039 AUST
Initially didn't notice the issue with both the top and bottom drawers skipping automatically to the next wash selection. I thought I was touching it by accident. After paying more attention, I noticed the wash selection it would continue to change by itself. It also locked the drawer by itself. It would also change wash selections during the middle of the wash, thus leaving some cycles in complete.
Service tech called and after 3 visits and ALL boards replaced, still not fixed. Now the washer skips settings and no longer chimes. Terrible customer service, service communication and status updates. Service rep will not provide supervisors contact info nor will they have the supervisors call me personally but continue to tell me they are just the "middle men." The problem is now I am actually the middle man between the service repair provider team and their awful customer service line. Never, ever again Fisher & Paykel.
Do not buy!
Worst Product/Worst Service Delivery
I have had the one of the worst product/customer service with F&P. We installed the brand new undermount rangehood for our new home and it broke down soon after we moved in and the second replacement broke down again and I have been waiting over 2 months for the replacement. The unnecessary hassles that I have to deal with constant visit from technicians, phone calls to customer service centre and having to take time off to wait for technician multiple visits is very frustrating.
We bought a washing machine online while we were in Europe and having our house in Australia renovated. The machine was installed in June 2018 and we returned on 29th October to...
My Reference Number for a Service Call is: 3498797 I booked a service with the company for Tuesday 2nd October and was told someone would be there between 7am - 12noon. I arranged...
Reference Number 345 7992
I have been trying to get the oven fixed on our dual fuel freestanding cooker.
It was to be repaired on Aug 22 2018 but was advised the service reps van had broken down. It was re booked for today Aug 27
The technician arrived and looked at the cooker and said he could not do anything as it was dual fuel. He left and as he did so said I needed to contact customer relations - but no number provided
I spoke with customer relations and a message was left on my home phone that I needed to contact a gas plumber to fix the cooker. But given it is the electric oven a gas plumber cannot fix this
I then rang customer relations again and the matter is being looked into. But I still have no oven, and no idea when it is going to be fixed.
The service is a disgrace. It was booked as a dual fuel freestanding cooker, so why cant the correct technician be sent to fix it. And why am I not being updated about progress
Bought a condenser dryer and washer from Fisher & Paykel in 2016. Both these devices have given me nothing but problems for two years. Similar issues occur and technicians are...
Today a technician came to my home to repair my dishwasher. He used my bathroom after completing the job. He left puddles of his urine on my bathroom floor and my toilet. what a...
Fisher and Paykel are the Fuken worst brand in the world, go [censor] yourselves for ripping people of u [censor]s, never buy from them...on that note here's what happen I...
Have had DCS range for 1 1/2 years...center burner ignitor went out and repairman could not get top of range off because the nuts holding on the burners, "were frozen" according...
I ordered a control panel for my dishwasher. I received emails saying it had been dispatched within a few hours. I never received the goods. I contacted Mr Appliance and received...
On Dec, 10, 2009 in Farmers Branch, Tx, My Fisher & Paykel Gas Clothes Dryer Caught Fire Due To A Defective Drum Bearing Assembly not Properly Lubricated. It failed and caught...
Our F&P washer, at two years old and $700, has had $300 in repairs. Our three year old F&P dryer, $770 has had nearly $800 in repairs. LOWES extended warranty people said they...
I bought a washer on the 23rd of March from Sears and after hauling home we found out that it does not work. Sears sent a repair man out who thought he knew the problem ordered...
Talk about appliances from hell and customer service to match!!!
Starting with the washer, I have had a drain pump, controller, diverter valve, a second drain pump and wire harness, a cold valve, a hot valve, motor controller and display board replaced. (All repairs were done over only a year's time). The washer works well now, however the dryer continues to leave black streaks on clothing. I have had the front bearing repair kit, replaced 4 times. F and P picked up the tab for parts and labor the last 2 times. Two weeks ago, the streaks showed up again. I spoke with Steve Haber, the technical services rep and he said that he would "switch out" the offending dryer for a new one. A couple days later F and P customer service called with an offer for me to buy a new dryer for $398. A new model costs $469. What happened to the free dryer?? I asked if they could send me the part again and I was told "we have already spent too much on this dryer" Incredible customer service, don't you think? I spoke with Steve Haber again on August 20th, and he said not to be concerned, he would still get me a replacement. I have called back 3 times this week and he refuses to return my calls. The local appliance repair shop called me to follow up (now there's customer service). I told them what had occurred and they said they would fax Steve Haber a message to please contact me. And, they offered to sell me a new dryer (NOT a Fisher Paykel), for a nice price
Our 4 year old Fisher Paykel wall oven has been nothing but trouble. The cleaning cycle let the oven get so hot that it set off the smoke detector, exterior burned my hand while trying to turn it off, and burned the electronics so bad that it shut off the oven and left the door locked. Once the oven cooled it would not come on, nor can we open the oven. Fisher Paykel will not reply other than to say it is out of warranty. A $ 2500.00 oven lasts 4 years and nearly catches our home on fire from the cleaning cycle set by the factroy. We are persuing legal action, Others should as well.
Purchased a brand new Aquasmart Washing Machine in January 2009 and had nothing but problems. Had called for service man twice to find that the pump in the machine needs replacing. This problem has been ongoing since the first call out and was advised back then my machine was working properly even though I had clothing evidence to prove otherwise. F&P will not replace my machine will only replace pump and I would not have a problem with this if I bought it as a factory second but I paid $1000.00 for a substandard product. Whilst speaking to fisher & paykel staff in the customer care dept who advised that my part had been ordered the staff member even agreed that they would not like it if there machine was only 4 mths old and needed to be repaired yet I am expected to have my 4 month old machine repaired and to cop it sweet. Poor product, poor customer service yet you pay top $$$ for a substandard item.
Our WO-227SS oven spontaneously burst into flames a couple of weeks ago. This was not due to any power surge or electrical wiring problem in our home. It appears that one or both capacitors exploded. Because I wanted to get compensation from DCS for a 5 yr young $4K oven for which all of the electronic components are now fried, I attempted to get guidance from FP customer service on what service contractor to call to access the damage. I got two wrong numbers. I decided to go with a service company that has serviced my high end appliances in the past and payed for a service call. As for FP, I tried email and eventually got a response that seemed reasonable. FP considered this a serious problem and I would hear from a customer service manager. I did hear. The manager wanted the model number (already provided several times), the sales receipt (I had already provided the purchase date), and the serial number. Fine. I also provided photos of the oven damage. When I finally got to speak to the customer service representative, I was shocked. She lectured me on the ins and outs of what, in general, consumers have a right to expect when their products go off warrantee and how this could hardly be a factory defect since most factory defects show up in the first year. Did I need this lecture? Did I need to provide her with the detailed information she asked for to get lectured? Steer clear of this oven, all DCS products, and FP in general. If you don't trust me, trust my local appliance dealer (who I didn't use to purchase this particular oven) who says DCS ovens have lousy service records. I'd say the same for their customer service!!
WELL I BOUGHT THIS FISHER & PAYKEL FRIDGE MODEL C170 FROM COURTS HOMECENTRES AND WITHIN ONE WEEK THE FREEZER DOOR DOES NOT CLOSE . DUE TO NECK PAINING COMPLAINS IT IS ABOUT 1 AND HALF MONTH AND SOME GUYS CAME TO CHANGE THE RUBBER BUT THEY BOUGHT A BIGGER RUBBER WHICH WAS FOR SOME OTHER MODEL AND FORCIBLY THEY PLACE IT IN...AND NOW THE FRIDGE LOOKS HIDEOUS ALSO THE PROBLEM EXIST...
SO GUYS IN FIJI IF YOUR THINKING OF BUYING A FISHER & PAYKEL FRIDGE MODEL C170 FRIDGE PLEASE DONT WE DONT HAVE A PROFESSIONAL BACK UP SERVICE HERE
P.S FISHER & PAYKEL IS A GREAT BRAND ONLY THE SERVICE IS PATHETIC
On November 21st 2007, I bought a Fisher & Paykel & Paykel DS603SS Single Drawer Dishwasher from Lowes. I was building a bar in my basement and needed to buy it before they began...
I am in the same boat as the two other complainants on this site. My DCS stove has not worked properly for more than a year. The simmer burners have been fluttering for longer than that, and now the ignition system never stops clicking as long as a burner is turned on. It is maddening. Also, the burners are advertised as being sealed. Yet, there is not a single gasket between them and the stove top. I have used minimal amounts of water to keep the top clean, but it has still seeped underneath, and the entire undercarriage of the stove top is rusted out. Ignition wire connectors have rusted away, and I can only really use the two rear burners--on a $4000 stove that is only three years old!!
Service has been horrible, as well. The Fisher & Paykel customer service people have lovely British accents, but are totally useless. I have finally gotten them to offer to pay for replacement parts, but no labor. My local repair company (Earl B. Feiden, Kingston, NY) has been pretty useless as well, but that's somewhat off-topic.
Thing is, even if the new parts are installed, with me paying for labor, the stove will end up in the same condition very soon. Unless, of course, I never clean it. I am disappointed and saddened by this. Please do not buy anything from DCS, and by association, Fisher & Paykel.
After using the oven once on my DCS RGT-305 it stopped working. Customer service gave me a brief list of authorized appliance repair businesses in the SF Bay area. Of the two...
Inside of drawer handle blistered - was told by serviceman that dishwashing soap could not be allowed to splash on drawer... all plates etc must be excessively scraped or they do not come clean, there is a plastic "gate" (their terminology) that repeatedly falls into the propeller arm and dishes do not get clean. Water sits in mesh drain basket between loads.
I bought a whole set of Kitchen appliances with a promotion of getting a rebate for the double drawer dishwasher ($1,419.00) back in July 2006. We should received the rebate within 12 weeks as the promotion stated, but it has been 30 weeks now and we still don't receive it. We have been calling Fisher & Paykel's promotion center, the rebate center (3rd party vendor they used for rebate service), and their central office since October 2006, but each time we get a promise of getting it with certain number business days. This has gone too far that we start to believe this is scam, or hook, or fraud that they don't intend to issue the rebate.
I purchased a DCS 5 burner stove top range 3 years ago. A few months after I bought it the center burner stopped functioning properly. I have tried to have it repaired for over...