Fisher & Paykel Appliances

Fisher & Paykel Appliances Ltd

15 Maurice Paykel Place East Tamaki
Auckland, California
New Zealand - 2013

Customer Service

800 088 6605(United Kingdom) 0 0
1800 625 174(Ireland) 0 0
+64 800 372 273(New Zealand) 1 0
+61 738 269 207(Australia) 1 8
+1 855 372 1934(United States) 0 0
+1 888 936 7872(Canada) 1 0
+44 190 858 8370(Europe (United Kingdom) 0 1
+65 67 410 777(Asia (Singapore) 0 0
+86 400 640 8777(China) 0 0
Fisher & Paykel has been designing products since 1934 and has grown into a global company operating in 50 countries and manufacturing in the USA, Mexico, Italy, Thailand and New Zealand. Our design heritage is founded on a pioneering spirit and a culture of curiosity that has challenged conventional appliance design to consistently deliver products tailored to human needs.
2 Weippin Street, Cleveland QLD 4163, Australia

The United States
695 Town Center Drive Suite 180, Costa Mesa, CA 92626

4800 Eastgate Parkway Unit 2, Mississauga, Ontario

Europe & The United Kingdom
Maidstone Road, Kingston, Milton Keynes MK10 0BD

Asia & Singapore
150 Ubi Avenue 4, Ubi Biz Hub, № 03-01A, Singapore 408825

Complaints & Reviews

fridge freezer

The ice maker on our new fridge freezer never worked quite properly from the start, then about 10-11 months ago would no longer dispense ice cubes, only crushed ice. We called to...

front load dryer

Bad customer Experience, Dryer is only 3 years old and I get major works done every 18 months.

Today they told me $140 to visit, and free if it is something they have fixed already. Full cost if it is something else. I know it is something else so why pay them to tell me. Pulley bearing has failed.

Washing Machine has had the same issues with Pump replacement already.

I rang them with the fault code to tell them i needed a new Pump. They showed up without it and I had already waited weeks to get them there

The Washing machine was $140 for a new Pump and another 2 week lead time. I did it for $60 and got it in 2 days.

Under bench Fisher and Paykel pair we paid a lot for and they wont get past 4 years. Really disappointing.

Don't fall for the Name. Get a cheap option as 3 - 4 years is what these guys are giving us anyway. I will be replacing both Items soon and will continue to advise consumers.

Dave. Newcastle

Fisher and Paykel — major lack of customer service

I have had problems with my Fisher and Paykel condenser dryer twice within the year and a half I've had it, with great stress and anger I'm saying that's not even...

lack of service and communication - fischer & paykel (wellington)

Case ID [protected] and Service Tracking number [protected] refers (Fisher & Paykel references) We have been trying, unsuccessfully at this point, to have a ranger hood repaired...

lifestyle dishdrawer purchased in 2016

Hi fisher paykel Its apalling that i have to get my dishdrawer repaired twice in last two month with 1 drawer each time.. Its been only less than 3 years that the product ha...

washing machine

Purchased a washing machine, Haier brand which is owned and made by Fisher & Paykel. Tried to fit in the washing machine and the drum just kept filling with water and would not stop. We called customer service on the Sunday we tried to fit it to be told, 'we are unsure of the problem we will get someone to contact you tomorrow(Monday). Suprise suprise noboday called. I then called customer service on Tuesday and told the lady me and my partner work full time 8-4.30 and we can do after 5pm weekdays and anytime weekends, which she told me was fine and she understood. She then tried to book my appointment 'We can do next Tuesday ( a week away) between 12 and 5 and proceeded to give me these appointments she told me she understood we cannot do. I ended the call and went onto the online live chat, where someone was helpful and got someone out to me but they did not have the part to fix it. Almost a week later i am still waiting to hear about the part and what is going on and still without a washing machine. To top it all off, i firstly sent a request for someone to contact me before i called customer service, 10 days later they emailed me back. Poor customer service and i am very disappointed we have moved into our new place and have the stress of this and still have no washing machine. I will never again be purchasing from these and would not adivse anyone to buy fisher and paykel. Absolute jokes and i will be reporting them and their shocking customer service. Its asif they dont even care we have to hand wash our clothes and have recieved nothing from them.

oven /new faulty fan

This oven was fitted over a month ago, it has a faulty fan which we complained about immediately and still Fisher & Paykel have not been out to replace. After many calls that have all lasted more that 36 minutes, last one today over 54 minutes. I am told it will not be replaced until the end of the months. This is not acceptable, you service is a joke.
Our heavily pregnant client is extremely upset that she has not been able to use her new oven and now I have to tell her that it wont be done for another month.

we will never recommend your products to any client in the future if this is the way you work. I was promised by your department a serviceman would be out Monday and that is not happening.

It is not good enough.

Washing Machine

Hi ! We have issues with our washing machine.We complaint many time to company.They just send some one to see the machine.But after they said no issues with machine just loading problem.But why this problem getting .We are not using machine first time.This is the only machine which is creating problem.When we use this machine getting error E3 which is same from first day when we start to get prob.Rinsing problem .Our all black clothes gets whiter with washing powder we have pics for that .It's now more than 4 months we are getting this prob.We ask them to replace but they said we can't .But we paid for this.If customer getting problem with your product they should help us & resolve the prob ASAP.We have machine but we still need to pay for laundry why? Please advice us what we can do .We want replace it ASAP.thank you Sim

Washing Machine


Our fridge was picked up (25/1/18) and returned for repairs by Fisher & Paykel and our floors were significantly damaged in the process. We have been trying to resolve this with F&P (we are seeking compensation for the damage from F&P) for almost a year and a half and the matter has not progressed at all. We have sent them the photos of the damage and the quote for repairs to our flooring. We have been told that the transport company would be in touch (which they haven't) however we maintain that it is the responsibility of F&P, not the transport company, to resolve this matter with us directly (as the transport company is contracted by F&P). We have written countless emails, most go unanswered, and recently requested the matter be escalated as a corporate complaint (twice) and still haven't had a response.

Amanda and Chris Wark
Case ID: [protected]
108 Dean St
Moonee Ponds


617871 The lower shelves of both freezer and refrigerator is freezing and no cooling in the upper sections since last ten days. Order no is [protected]. Product model- RX628D. My entire...

glass door of oven (electric) new 2007, exploded. glass looks like a thousand spider webs. edge of glass is in pieces

617871 I was heating spring rolls for evening meal like we have done many times before. Then a large bang . Glass from internal rim of glass in pieces in the oven and on the floor when I...

double drawer dishwasher

Initially didn't notice the issue with both the top and bottom drawers skipping automatically to the next wash selection. I thought I was touching it by accident. After paying more attention, I noticed the wash selection it would continue to change by itself. It also locked the drawer by itself. It would also change wash selections during the middle of the wash, thus leaving some cycles in complete.
Service tech called and after 3 visits and ALL boards replaced, still not fixed. Now the washer skips settings and no longer chimes. Terrible customer service, service communication and status updates. Service rep will not provide supervisors contact info nor will they have the supervisors call me personally but continue to tell me they are just the "middle men." The problem is now I am actually the middle man between the service repair provider team and their awful customer service line. Never, ever again Fisher & Paykel.
Do not buy!

Fisher and Paykelrangehood packed up three times

Worst Product/Worst Service Delivery

I have had the one of the worst product/customer service with F&P. We installed the brand new undermount rangehood for our new home and it broke down soon after we moved in and the second replacement broke down again and I have been waiting over 2 months for the replacement. The unnecessary hassles that I have to deal with constant visit from technicians, phone calls to customer service centre and having to take time off to wait for technician multiple visits is very frustrating.

washing machine

We bought a washing machine online while we were in Europe and having our house in Australia renovated. The machine was installed in June 2018 and we returned on 29th October to...

service call

My Reference Number for a Service Call is: 3498797 I booked a service with the company for Tuesday 2nd October and was told someone would be there between 7am - 12noon. I arranged...

freestanding cooker

Reference Number 345 7992

I have been trying to get the oven fixed on our dual fuel freestanding cooker.

It was to be repaired on Aug 22 2018 but was advised the service reps van had broken down. It was re booked for today Aug 27

The technician arrived and looked at the cooker and said he could not do anything as it was dual fuel. He left and as he did so said I needed to contact customer relations - but no number provided

I spoke with customer relations and a message was left on my home phone that I needed to contact a gas plumber to fix the cooker. But given it is the electric oven a gas plumber cannot fix this

I then rang customer relations again and the matter is being looked into. But I still have no oven, and no idea when it is going to be fixed.

The service is a disgrace. It was booked as a dual fuel freestanding cooker, so why cant the correct technician be sent to fix it. And why am I not being updated about progress

washing machine and a condenser dryer

Bought a condenser dryer and washer from Fisher & Paykel in 2016. Both these devices have given me nothing but problems for two years. Similar issues occur and technicians are...


Today a technician came to my home to repair my dishwasher. He used my bathroom after completing the job. He left puddles of his urine on my bathroom floor and my toilet. what a...


617871 I needed a washing machine seal fixed and your service person came and fixed it on the 20.3.18 his service was ok but we were not impressed that he left his rubbish and old part...

wash machine

Fisher and Paykel are the Fuken worst brand in the world, go [censor] yourselves for ripping people of u [censor]s, never buy from them...on that note here's what happen I...

online service booking

617871 I booked an online service for my dishwasher, ref no: [protected] and received confirmation that it was on 01/02/18 between 7am and 12pm. Please see attached confirmation. When...

Fisher & Paykel — 48" range

Have had DCS range for 1 1/2 burner ignitor went out and repairman could not get top of range off because the nuts holding on the burners, "were frozen" according...

Fisher And Paykel Dishwasher Control Panel — did not receive goods or refund

I ordered a control panel for my dishwasher. I received emails saying it had been dispatched within a few hours. I never received the goods. I contacted Mr Appliance and received...

Fisher & Paykel Top-Load Gas Dryer — cause house fire

On Dec, 10, 2009 in Farmers Branch, Tx, My Fisher & Paykel Gas Clothes Dryer Caught Fire Due To A Defective Drum Bearing Assembly not Properly Lubricated. It failed and caught...

Fisher & Paykel — do not buy washer or dryer!!

Our F&P washer, at two years old and $700, has had $300 in repairs. Our three year old F&P dryer, $770 has had nearly $800 in repairs. LOWES extended warranty people said they...

Fisher & Paykel — repair

I bought a washer on the 23rd of March from Sears and after hauling home we found out that it does not work. Sears sent a repair man out who thought he knew the problem ordered...

Fisher Paykel washer and dryernumerous repairs

Talk about appliances from hell and customer service to match!!!
Starting with the washer, I have had a drain pump, controller, diverter valve, a second drain pump and wire harness, a cold valve, a hot valve, motor controller and display board replaced. (All repairs were done over only a year's time). The washer works well now, however the dryer continues to leave black streaks on clothing. I have had the front bearing repair kit, replaced 4 times. F and P picked up the tab for parts and labor the last 2 times. Two weeks ago, the streaks showed up again. I spoke with Steve Haber, the technical services rep and he said that he would "switch out" the offending dryer for a new one. A couple days later F and P customer service called with an offer for me to buy a new dryer for $398. A new model costs $469. What happened to the free dryer?? I asked if they could send me the part again and I was told "we have already spent too much on this dryer" Incredible customer service, don't you think? I spoke with Steve Haber again on August 20th, and he said not to be concerned, he would still get me a replacement. I have called back 3 times this week and he refuses to return my calls. The local appliance repair shop called me to follow up (now there's customer service). I told them what had occurred and they said they would fax Steve Haber a message to please contact me. And, they offered to sell me a new dryer (NOT a Fisher Paykel), for a nice price

Fisher Paykelwall oven

Our 4 year old Fisher Paykel wall oven has been nothing but trouble. The cleaning cycle let the oven get so hot that it set off the smoke detector, exterior burned my hand while trying to turn it off, and burned the electronics so bad that it shut off the oven and left the door locked. Once the oven cooled it would not come on, nor can we open the oven. Fisher Paykel will not reply other than to say it is out of warranty. A $ 2500.00 oven lasts 4 years and nearly catches our home on fire from the cleaning cycle set by the factroy. We are persuing legal action, Others should as well.

  • Fr
    FrenO71 Sep 02, 2009

    Talk about appliances from hell and customer service to match!!!

    Starting with the washer, I have had a drain pump, controller, diverter valve, a second drain pump and wire harness, a cold valve, a hot valve, motor controller and display board replaced. (All repairs were done over only a year's time). The washer works well now, however the dryer continues to leave black streaks on clothing. I have had the front bearing repair kit, replaced 4 times. F and P picked up the tab for parts and labor the last 2 times. Two weeks ago, the streaks showed up again. I spoke with Steve Haber, the technical services rep and he said that he would "switch out" the offending dryer for a new one. A couple days later F and P customer service called with an offer for me to buy a new dryer for $398. A new model costs $469. What happened to the free dryer?? I asked if they could send me the part again and I was told "we have already spent too much on this dryer" Incredible customer service, don't you think? I spoke with Steve Haber again on August 20th, and he said not to be concerned, he would still get me a replacement. I have called back 3 times this week and he refuses to return my calls. The local appliance repair shop called me to follow up (now there's customer service). I told them what had occurred and they said they would fax Steve Haber a message to please contact me. And, they offered to sell me a new dryer (NOT a Fisher Paykel), for a nice.

    0 Votes
  • Ja
    Jack P Jun 26, 2010

    Beware if your Fisher Paykel product needs service. Service and parts are hard to come by. They have only a few service companies in one of the largeest metro areas (DC). Service is slow and getting parts can take a long time if they have to come by boat from New Zealand. We have a double oven that between the srrvice company not being able to diagnose the problem, replacing the wrong parts, and then FP sending the wrong parts - it was OUT OF SERVICE FOR ALMOST 4 MONTHS! Their 800 line was pleasant enough but did nothing - did not follow up with us nor cared about the fact that we had a $3500 oven that did not work for months. Glitzy products - but BE VERY CAREFUL before you buy any Fisher Paykel products to see if they have service in your area.

    0 Votes

Fisher & Paykelsubstandard product

Purchased a brand new Aquasmart Washing Machine in January 2009 and had nothing but problems. Had called for service man twice to find that the pump in the machine needs replacing. This problem has been ongoing since the first call out and was advised back then my machine was working properly even though I had clothing evidence to prove otherwise. F&P will not replace my machine will only replace pump and I would not have a problem with this if I bought it as a factory second but I paid $1000.00 for a substandard product. Whilst speaking to fisher & paykel staff in the customer care dept who advised that my part had been ordered the staff member even agreed that they would not like it if there machine was only 4 mths old and needed to be repaired yet I am expected to have my 4 month old machine repaired and to cop it sweet. Poor product, poor customer service yet you pay top $$$ for a substandard item.

  • Lu
    Luz Benner Sep 18, 2009

    I also purchased a washer from Sears and after 1 year machine started to give problems, skiiping cycle, then on stopped working, Had 3 different technicians fom A& E come to the home to repair and after installing a new valve, new board, the machine still won't work. I had 3 technicians four times (same technician came twice), missed 4 days of work, I am spending $20-30 a week in the laundrymat. Fisher and Paykel refuses to replace appliance, now they want me to try a different service provider, in which three of the phones given by customer service rep. and supervisor does not not work.

    0 Votes

DCS (Fisher & Paykel)dcs wo-227ss wall oven

Our WO-227SS oven spontaneously burst into flames a couple of weeks ago. This was not due to any power surge or electrical wiring problem in our home. It appears that one or both capacitors exploded. Because I wanted to get compensation from DCS for a 5 yr young $4K oven for which all of the electronic components are now fried, I attempted to get guidance from FP customer service on what service contractor to call to access the damage. I got two wrong numbers. I decided to go with a service company that has serviced my high end appliances in the past and payed for a service call. As for FP, I tried email and eventually got a response that seemed reasonable. FP considered this a serious problem and I would hear from a customer service manager. I did hear. The manager wanted the model number (already provided several times), the sales receipt (I had already provided the purchase date), and the serial number. Fine. I also provided photos of the oven damage. When I finally got to speak to the customer service representative, I was shocked. She lectured me on the ins and outs of what, in general, consumers have a right to expect when their products go off warrantee and how this could hardly be a factory defect since most factory defects show up in the first year. Did I need this lecture? Did I need to provide her with the detailed information she asked for to get lectured? Steer clear of this oven, all DCS products, and FP in general. If you don't trust me, trust my local appliance dealer (who I didn't use to purchase this particular oven) who says DCS ovens have lousy service records. I'd say the same for their customer service!!

  • Mo
    Moongazer58 Sep 24, 2009

    Ditto for a DCS WO-130-SS Wall oven. No flames but parts crapping out AND a DSC Warming Draw that won't close (2nd one, same problem) AND a DCS Microwave that does work but vibrates loudly. Stay far away from DCS appliances (by the way, the fridge and the stove--Not DCS-- work just fine) Everything was installed new in 2003. The DCS problems started immediately and haven't stopped.

    0 Votes
  • Fr
    freeport Sep 09, 2013

    ive had similar experiences with my FP double wall oven, and cannot believe they are still doing business in the USA. dangerous- known issues (mine flashed an F4 error while off) totally blew the main board. FP also no longer permits service by anyone other than their service employees (this guy showed up with NO REPAIR part and a wise ### sense of humor)
    FP = POS!

    0 Votes
  • Ph
    Phyllis B. Oct 02, 2013

    I couldn't be more disappointed with my Fisher & Paykel wall oven. It is only 3 years old, just past warranty and have had it serviced 4 times. this time F&P repairman can't fix the problem - it takes 40 minutes to heat to 425 degrees and won't shut off. I've been without an oven for four months. This oven wasn't cheap either - $2, 300 plus installation. terrible customer service too.

    0 Votes
  • My
    Mydcsnightmare Feb 19, 2014

    Total garbage anyone planning a Dcs puchase do not do it, by far the worst buy I ever made JUNK.

    0 Votes

Fisher & Paykelfaulty door



Fisher & Paykel Singel Drawer Dishwasher — lemon dishwasher - poor warranty service

On November 21st 2007, I bought a Fisher & Paykel & Paykel DS603SS Single Drawer Dishwasher from Lowes. I was building a bar in my basement and needed to buy it before they began...

DCS / Fisher & Paykelterrible experience!

I am in the same boat as the two other complainants on this site. My DCS stove has not worked properly for more than a year. The simmer burners have been fluttering for longer than that, and now the ignition system never stops clicking as long as a burner is turned on. It is maddening. Also, the burners are advertised as being sealed. Yet, there is not a single gasket between them and the stove top. I have used minimal amounts of water to keep the top clean, but it has still seeped underneath, and the entire undercarriage of the stove top is rusted out. Ignition wire connectors have rusted away, and I can only really use the two rear burners--on a $4000 stove that is only three years old!!

Service has been horrible, as well. The Fisher & Paykel customer service people have lovely British accents, but are totally useless. I have finally gotten them to offer to pay for replacement parts, but no labor. My local repair company (Earl B. Feiden, Kingston, NY) has been pretty useless as well, but that's somewhat off-topic.

Thing is, even if the new parts are installed, with me paying for labor, the stove will end up in the same condition very soon. Unless, of course, I never clean it. I am disappointed and saddened by this. Please do not buy anything from DCS, and by association, Fisher & Paykel.

  • Fr
    Francis Sep 16, 2008

    Ive got the same trouble. I"ve bought my gaz cooking plate, a DCS, there's 2 years, and I got the same terouble with ingnition, the plastic brokes. Ive paid it 1200$ sure for that king of sheet. Never seen that

    0 Votes
  • No
    No DCS fan Jul 01, 2013

    I have a DCS WOT-130, less than 5 years old, the oven will not get above 325 degrees at times, the repair technician says the main circuit board has to be removed, sent to FP, repaired and reinstalled as FP does not have any new circuit boards. We will be without an oven for about 10 days. The porcelain on the bottom of the oven is badly cracked, however the 10 year warranty on the porcelain does not cover this as it does not affect the operation of the oven, this makes no sense, what else would the warranty be for?. Thoroughly disgusted with DCS/ FP.

    0 Votes

DCS - Fisher & Paykel — terrible customer service

After using the oven once on my DCS RGT-305 it stopped working. Customer service gave me a brief list of authorized appliance repair businesses in the SF Bay area. Of the two...

Fisher & Paykelblistered interior, poor performance

Inside of drawer handle blistered - was told by serviceman that dishwashing soap could not be allowed to splash on drawer... all plates etc must be excessively scraped or they do not come clean, there is a plastic "gate" (their terminology) that repeatedly falls into the propeller arm and dishes do not get clean. Water sits in mesh drain basket between loads.

  • Do
    Don Ichino May 19, 2009

    I purchased a Fisher & Paykel refrigerator, and checked the exterior prior to delivery. On delivery, the deliver service pointed out there was interior damage to the two runners supporting one of the glass shelves. I took delivery of the refrigerator as we could not go without the appliance. We called the appliance dealer who sent a F&P rep out to inspect the claimed damage. Nothing happened for over a week. They offered to settle for $100-150, which did not cover the cost of the delivery. After two weeks, we have ordered a replacement through the dealer. Our expectation for the settlement was in the order of $300-400 as they will now take the refrigerator and I would asssume sell it as a damaged unit. Repairs are not feasible for this kind of damage because the inside liner is seemless and would need to be removed in entirety.
    Lastly, the refrigerator is malfunctioning after 3 weeks of use and we are awaiting stop-gap service. My first-and last F&F applicance to be sure.

    0 Votes
  • Rw
    RWF Jul 02, 2009

    We just had our F/P refridgerater replaced after 3 weeks, delivered with a dent and ice maker did not work. They were not interested in fixing either problem. Identical replacement refridgerater is so loud we cannot sleep. This company produces absolute junk. I would suggest that no one EVER buy their products!

    0 Votes
  • Kt
    kty 94 Aug 25, 2009

    i bought a fisher & paykel clothes washer in 2006 and already the computer board needs replacing at a cost of over $300 including service fees - three years is not long for a washer to last -- my previous washer, which was a kenmore, lasted 12 years - amazing how stuff falls apart just as the warranty runs out - i wont be purchasing another

    0 Votes
  • Ji
    jimreemts May 17, 2010

    I bought a OR36SDBXG1 range in March of 2010. The range was delivered damaged. the bottom of the stove is smashed in as if the stove was dropped during production. the Box and crate looked fine when delivered but the unit was clearly damaged from the factory. I have contacted Fisher/Paykel over 20 times now and have not had one person willing to help me out. The rep says this damage must have been cause by the installation of the stove being drug. I am about to take legal action against Fisher/Paykel. I will never buy another product from this company.

    0 Votes

Fisher & Paykelrebate fraud!

I bought a whole set of Kitchen appliances with a promotion of getting a rebate for the double drawer dishwasher ($1,419.00) back in July 2006. We should received the rebate within 12 weeks as the promotion stated, but it has been 30 weeks now and we still don't receive it. We have been calling Fisher & Paykel's promotion center, the rebate center (3rd party vendor they used for rebate service), and their central office since October 2006, but each time we get a promise of getting it with certain number business days. This has gone too far that we start to believe this is scam, or hook, or fraud that they don't intend to issue the rebate.

Thanks, mark.

  • Ro
    Ross Larsen Sep 07, 2007

    I agree, I am having gthe same issue with Fisher and Paykel, on their DCS line. We are out $1200.00 US on the rebates. While we are not months and month out, we are still very concerned. We understand that some unethical businesses use rebates as a way to attract business with no intent to pay out. They will turn a deaf ear and finally you go away and they pocket the money.

    Okay, Fisher and Paykel, if you are reading this. Pay up!!! and stop hiding.

    0 Votes
  • Dr
    Drew Toner Jul 07, 2008

    Those sons of ### have done the same with me.I bought appliances in 2007 and sent in my form with no results.I have called three times and keep being switched around with no results.I'll get to the bottom of this soon.

    0 Votes
  • Vh
    Vhalen Jan 10, 2010

    I didn't use the rebate, but I spent $950.00 on their washing machine. It was suppose to be top of the line with a ton of money saving features. This great machine lasted four years and now the control panel AND pump went out. It will cost $500.00 plus to fix this pig. I, ll be spending my money on a Kenmore and be done with it!!!

    0 Votes
  • Sw
    sweetCARNAGE Oct 27, 2010

    I just sent in the rebate paperwork and they are refusing service, mind you it's only a $75 rebate, but still.

    0 Votes

Fisher & Paykel DCS 5 burner stove — defective stovetop and no way to get it repaired or replaced!

I purchased a DCS 5 burner stove top range 3 years ago. A few months after I bought it the center burner stopped functioning properly. I have tried to have it repaired for over...