Loveholidays

Love Holidays cancelled our package holiday which was actually our honeymoon days before our wedding and just a week before it was due to happen. No explanation was received, the flights were not cancelled just the hotel. If we wanted to we could have rebooked the same hotel with them for twice the price may I add. They issued a refund which was meant to take 5 working days, over 2 weeks later nearly 3 now we will have no refund and they are not responding to emails. For a company that claims to be ATOL protected this is absolutely absurd. Avoid at all costs

I advocating for Mr Christopher Jerome Bleau on a professional level and hereby leave you with this statement.

His journey from London to Antalya airport was met with unexpected challenges. The plane was unable to land due to adverse weather conditions, forcing them to circle in the air for half an hour before being rerouted to a different airport. After sitting on the ground for an hour, the captain made the difficult decision that it was unsafe to fly back. He was then asked to disembark the plane, endure lengthy security checks in the closed airport, and wait for another hour before receiving further instructions.

After enduring a lengthy five-hour journey on a coach to reach a different airport, he then had to navigate his way to his hotel, ultimately spending £72 on transportation expenses.

During this difficult period, he was left without any food or water as they failed to offer any hospitality.

The lack of food and water during this ordeal has completely shattered his mental, physical and emotional state.

Experiencing a ten-hour delay in reaching his destination without access to food or water, and having to spend extra money as a result, is completely unacceptable.

I am requesting a full refund for this inconvenience, as it has caused him unnecessary distress and financial hardship due to loss of money.

I respectfully request that this young man be fairly compensated for the mental and physical hardships he has faced, as well as the financial burden you have caused him.

I look forward to your prompt reply
[protected]@aol.com [protected]

Booking Reference ZP9KWK Loveholidays Reference LOV8684936U

I booked my holiday in summer of 2023 in Dec 2023 my husband who is lead passenger feels too unwell to fly so I then asked two things one for the lead passenger to be changed to my daughter and also add two teenagers after many many emails and phone calls to your company up until 19th April I 're dived a quite for four people all inclusive same date and airport the quote was for 1345 I accepted the quote many times your customer service team are totally incompetent every time I ask for help to adjust and pay the difference still nothing it's now join st over a week before the ho!yeah and they decide to double the cost of the holiday as myself and my daughter are both extremely ill as we're looking forward to the sun and relaxing but no the holiday cost 2650 as of two days ago so now because your company kept dragging g their feet to make changes I can no longer to on holiday and I will most probably lose hundreds of pounds in the process which I find totally unfair you are a large company yet the little person has to lose out I was going to take my two grandchildren on the last holiday abroad I would be well enough to go on but yet again due to incompetent staff we will not be able to go your company has got 1000 of my money without seats bus transfers insurance passports and clothes all wasted I have informed trading standards and atol and anyone who will listen until I get a good resolve this has caused tremendous stress to me.

Best Benalmadena Hotel 6th March at 08:05

We attended the pick up point on time. The driver was immediately abusive, verbally aggressive, shouting in our face! He grabbed our case and we got on the bus, he did not speak English, I did not speak Spanish. I pointed to my watch to indicate we were on time and he flew into a rage and told us to get off the bus! We sat down and he continued shouting whilst driving this time he appeared to be shouting at traffic lights and cars.

His verbal attack and the manner in which he spoke to us left us both very upset my wife was shaking!

Up until this point we can say we had an excellent holiday but this event spoilt the experience.

Mr. and Mrs David Jones

I booked a holiday last sunday 3rd February 2024 to Benidorm, at the final stage of my booking either the site crashed or something lead to me losing connection

on gaining connection again i was asked for my bank details again, holiday booked, looking at the email i received pending confirmation i noticed the filghts were from stanstead not liverpool as originally requested, phoned up immediately but offices were closed till the next day, Monday, then i get an automated text from my bank saying i'm overdrawn, i phone them they say over £1600 has been taken out of my bank, turns out Loveholidays have taken two identical payments for two identical holidays that were not even confirmed but pending, i have phoned every day since then with no refund or explanation.

after three days i was finally given the email address used to book the flight with Ryanair, i contacted them to be told only one set of flights were ever booked not the two sets i had been told, also if you had contacted them as i requested within 24 hours they would have corrected the flight details free of charge, i have now lost over £1600, i.e. two months pension and cannot afford the £1800 Ryanair want to change flights even if i got one payment back, os my bank account is now empty and no holiday prospects

Subject: Assistance Required for Resolution of Booking Issue - Reference: LOV7011609U

I am writing to bring to your attention my recent booking experience with LOVEHOLIDAYS.COM, made on Saturday, 13th January, for an 8-day all-inclusive holiday with flights (Booking Reference: LOV7011609U).

Upon receiving the booking confirmation, I was disappointed to discover undisclosed and significant hidden costs associated with luggage. Specifically, there was no allocation for two suitcases, a necessity for two traveller’s. The additional cost for two suitcases, as confirmed by Aeromexico, amounts to £1,204 (£602 per person for one suitcase each).

As a consumer protected by the Consumer Rights Act 2015, I wish to highlight the following points:

1. **Terms and Conditions:**

Upon reviewing the terms and conditions of the holiday booking, I found no clause authorizing LOVEHOLIDAYS.COM to impose additional hidden costs post-purchase.

2. **Contact with LOVEHOLIDAYS.COM:**

I have engaged with your customer services team to address this matter. Despite explaining the lack of information about additional costs during the purchase, my attempts to discuss the issue with a manager proved unsuccessful. I am seeking a resolution, which may involve waiving the hidden fees, offering an alternative solution, or, failing both options, providing a full refund, including the flights.

3. **Consumer Rights Act 2015:**

The Consumer Rights Act 2015 mandates that goods and services match their description, be of satisfactory quality, and fit for purpose. As I booked an all-inclusive holiday with flights, the expectation was that suitcases would be included. The undisclosed and excessive costs of £1,204 for two suitcases are deemed unfair and unreasonable, entitling me to a refund or compensation.

4. **Package Travel Regulations:**

I am also seeking clarification on whether my holiday booking falls under the Package Travel and Linked Travel Arrangements Regulations 2018. These regulations, if applicable, provide specific protections, including transparent information about the total package cost and mandatory charges. Failure to comply allows for the right to claim compensation.

Given the urgency of this matter, I am reaching out to you directly, as the customer services desk seems to be experiencing extended response times. I kindly request your prompt attention to achieve a fair and timely resolution.

I appreciate your immediate consideration and look forward to a swift and satisfactory resolution.

Yours sincerely,

Thalia Droussioti

Upon arrival to Salou Pacific Apartments we were advised that w had to make a 100 Euro payment in case we damaged anything within the apartment we were staying in. This was never mentioned prior to the travel. Without this payment we were advised no keys to the apartment would be given, so we paid the 100 euros, on departure the room was examined for any damages and we were advised everything was ok and this payment couldn't be made until everybody had checked out and not to worry as our 100 euros would be back in our account before we reached the airport. We have been back now for 11 days and we still haven't received the 100 euros.

This is more of an insult especially when this apartment was dirty and full of defects, no toiletries and wasn't worth the money we paid. swimming pool was closed, no sunbeds to use during stay so had to pay for these on the beach. We didn't expect this standard and now we still await our refund which just adds insult to injury.

I bought the holiday from my brother and paid for all the name changes,

We flight out on the 22nd october from ema to which our names have been changed however you have failed to complete the return flights to birmingham, and now the airline are wanting to charge again for this we have already paid £230 for both name changes and with loveholidays for the hotel and transfer,

We only bought this holiday from my brother as they had a still born baby, otherwise I would not waste my money on love holidays has its poorly managed.