On the Beach
reviews and complaints

I recently had a very disappointing experience with On the Beach travel booking website, and I would strongly advise against using their services. My fiancé and I had planned our honeymoon through the site, and everything seemed to be in order when we submitted our booking with reference numbers MYB6530587B. Unfortunately, the dates we were given when we arrived at our destination were completely different from the ones we arranged via the website.

When we contacted On the Beach customer service for assistance, we were told that they would refund the hotel within seven days, but that we would need to speak to Ryanair to obtain a refund. However, when we contacted Ryanair, we learned that they do not provide refunds. We then called On the Beach again, and were informed that they had indeed said we might be able to obtain a refund from Ryanair, but that it was our problem if we couldn't.

The situation reached a boiling point when my fiancé became upset and raised her voice on the phone. To our utter dismay, the On the Beach representative threatened to terminate the call if she didn't calm down. Needless to say, this was an extremely unpleasant experience that left us feeling angry and frustrated.

As someone who has used many travel booking websites in the past, I must say that my experience with On the Beach was far from satisfactory. Based on this experience, I would recommend that anyone who is considering booking travel with them should look elsewhere for a more reliable and supportive service.

On the Beach (onthebeach.co.uk) is a travel booking website that offers various services, and I had recently booked transport from the airport to my hotel through them. It was a smooth experience, and everything went as planned, leaving me very satisfied with their service. However, things took a different turn when I had to book my return trip.

I had also booked my return trip with On the Beach, expecting the same excellent service. Unfortunately, the transport they provided didn't get me to the airport on time, and I missed the two-hour deadline for online check-in with Ryanair. This was a stressful experience since my flight had no pre-booked seats, and I had to submit an online check-in within 24 hours of the flight departure. Ryanair offered this service for free, but only if I met their two-hour deadline before the flight time. Unfortunately, the boarding card issues caused by the Coronavirus rules prevented me from using Ryanair's mobile app to complete the online check-in process.

As a result, I had to pay €110 for my wife and I to check-in at the airport, and this could have been avoided if On the Beach had known about the Ryanair policy and ensured that their transport got me to the airport on time.

Although I was disappointed with the experience, I recognize that these are unprecedented times, and many travel policies are continually changing. Nonetheless, I expected On the Beach to provide a more exceptional service, which they failed to do on this occasion. I hope that in the future, they will take more care when it comes to their customers' travel plans by ensuring that all relevant details are considered when booking transport services.

On the Beach is an online travel company that has left me feeling incredibly frustrated and disappointed. Unfortunately, due to the Coronavirus pandemic, the hotel that my partner and I had booked for our much-anticipated holiday was closed. We were devastated as we had already paid for the holiday but On the Beach refused to cancel it and instead just cancelled the hotel portion of the booking. We were then informed that we would still be expected to pay for our flights, which seemed incredibly unfair given the circumstances.

To add insult to injury, the company also cancelled our ATOL protection which we had taken out when we first booked the holiday. This was hugely concerning and left us feeling vulnerable and exposed.

Understandably upset, I have tried to contact On the Beach several times but have had no luck. Their premium rate number only leads to automated responses that just drone on and on before cutting the call off! I have also sent several emails to try and resolve this issue but have not received a single reply.

I am incredibly disappointed with On the Beach and I now feel that the only option is to take legal action against them. It is not fair that they should keep my money when they have failed to provide the service that I paid for. I urge anyone who is considering using this company to think again.

UPDATE 31/05/2020:
Happily, my bank has since refunded me for the money that I had paid to On the Beach. However, the company is now disputing this and trying to keep my money despite the fact that they have not provided me with any service. This is a truly vile company and I urge people to stay well away from them.

On the Beach is a company that unfortunately left me with a sour taste in my mouth after a recent holiday experience in Turkey. My trip, which cost almost ?2000, turned out to be a complete disaster. Upon arrival in Turkey at 3am, I found out that the hotel that On the Beach had confirmed just days prior had not even reopened. This led to a string of inconveniences that left me feeling disenchanted.

Despite our best efforts, our holiday was ruined. We were eventually accommodated in a hotel at the opposite end of town which did not adhere to our preferred location. The food at the replacement hotel was inedible, and the overall hotel experience was significantly lacking in many ways, including the lack of a cleaning service.

I was understandably upset by these turn of events, and upon my return, I tried to address the issue with the company. However, instead of taking responsibility for their mistakes, they tried to shift the blame elsewhere. Their gesture of offering me ?150 off a future vacation felt like a slap in the face.

As someone who had booked another holiday with them, I was disappointed with their lack of concern for my experience. It seems that On the Beach is more interested in taking your money than delivering on their promises. I strongly recommend that others consider alternative travel companies in the future.

Booking a holiday is supposed to be a fun and exciting experience, but unfortunately, my experience with onthebeach.co.uk has been less than pleasant. I had booked a holiday with them and also purchased insurance through them. However, to my dismay, the insurance was subsequently cancelled by onthebeach themselves.

I tried to contact onthebeach numerous times about getting a refund for the insurance I had purchased through them, but received no response until nearly four months had passed. When I finally did receive a response, I was told that the cancelled insurance was non-refundable and they would keep the money. This was in clear breach of the T&Cs of the insurance contract, which stated there was a refund available.

It's a shame that some companies try to take advantage of customers who may not read the fine print, but I do. I am currently pursuing a financial claim against onthebeach for their fraud and breach of conduct.

It's disappointing that my time and money have been wasted in this manner, and I would advise anyone to stay away from this company if they want to avoid similar issues. A holiday is supposed to be a time for relaxation and enjoyment, not dealing with the hassles of bad customer service and fraudulent behavior.

I am deeply disappointed with my experience with On the Beach, which has left me feeling extremely frustrated and upset. The holiday that I booked with them turned out to be a complete disaster, filled with lies and misinformation. Unfortunately, it seems that On the Beach cares more about making a sale than ensuring their customers have a fulfilling and positive experience.

To start with, I paid for transfers through On the Beach, only to arrive at my holiday destination and find out that I had to pay again for transfers. This was an unexpected expense that caused a lot of issues for me financially.

Furthermore, the hotel that I booked through On the Beach was nothing like what was advertised on their website. The hotel was listed as a 5-star property, but upon arriving, I discovered a range of issues, including broken items in the hotel room and rude and ignorant staff. On top of this, I was charged for items that were supposed to be included in the booking.

The flight experience was no better, with cabin crew members shouting at me for simply eating a sandwich that I had purchased at the airport. This was a very uncomfortable experience, and it made my overall trip much less enjoyable than it should have been.

When I approached On the Beach with my concerns, I was met with rudeness and a distinct lack of compassion. It was made to feel as though the issues that I had experienced were entirely my fault, leaving me feeling disappointed and frustrated.

Overall, I cannot recommend On the Beach to anyone looking for a holiday. The lack of care and compassion shown to paying customers is unacceptable, and as a result, I would strongly advise against booking with them.

I recently booked a holiday to Lanzarote in August 2020 through On the Beach (onthebeach.co.uk), but unfortunately due to the pandemic, the flights were cancelled. Surprisingly, I only found out about the cancellation by chance when checking flight information elsewhere. However, much to my surprise, the holiday was still available for sale on the On the Beach site, with no indication of the cancelled flight on the booking confirmation. I ended up having to book another holiday elsewhere, thankfully receiving a refund for the accommodation 21 days later.

Sadly, things didn't go smoothly from there. The flight with Ryanair was also cancelled, yet it took almost 3 months for the refund to appear in my account. Although Ryanair had publicly stated that all refunds had been paid to travel operators, I still felt frustrated with the slow turnaround time.

Despite all these hiccups, I still decided to book an alternative holiday to Tenerife through On the Beach. However, things didn't go as planned once again. They failed to notify us that the accommodation was actually closed and we had to dig around to find out. Eventually we discovered through an email from the hotel that we would be staying elsewhere. It was a real let-down to encounter such a lack of communication, especially during such difficult times.

All things considered, I would advise anyone wishing to book a holiday to do so directly via the hotel. This will generally save you money and spare you from the frustration and inconvenience that comes with dealing with travel operators such as On the Beach. In my experience, they don't seem to place much importance on refunding customers promptly.

My experience with Onthebeach has been nothing short of a nightmare. The way they have been withdrawing money from people's accounts without their consent is simply unacceptable. As a customer, I was left completely stunned that a company could retain a package holiday that they were fully aware of being cancelled and still access my account to take payments as though the holiday was going ahead. On top of that, they charged cancellation fees without any prior communication or consent from me.

My attempts to reach out to them to resolve my queries and concerns have been futile. It seems as though they have no interest in responding to their customers. Moreover, my experience has left me a feeling of severe exploitation and fraud. Their approach is shameful and unlawful, and I would not want any other person to go through the same ordeal.

Onthebeach appears to have no concern or consideration for their customers' travel plans, accommodations, or flights. They seem to be solely focused on getting the money out of customers' accounts at any cost! What is more disheartening is that they lack transparency and refuse to acknowledge their wrongdoings or provide any form of assistance.

To make matters worse, Onthebeach continues to dispute chargebacks. Meaning, even when the bank retrieves money for the customer, the company still takes the money back via a dispute resolution process. It is inconceivable that they can carry on with such actions, especially when large sums of money, upwards of thousands of pounds, are involved.

My sincere advice is to steer clear of Onthebeach and find a more reputable holiday company that respects their customers and adheres to the expected standards of ethical practices.

On the Beach is a travel company that provides holiday packages to travelers. Unfortunately, there have been some issues with the company's advertised "FREE TESTS." Several customers have reported false advertising, as they were under the impression that they would receive pre-departure tests in addition to the return 2 day test. However, this is not the case. On the Beach only provides the return 2 day test, and if you are not double vaccinated, they do not provide anything else.

Many customers are unhappy with On the Beach's marketing tactics, which they feel are ambiguous and misleading. It is essential to note that this can be quite dangerous since travelers rely on these tests to ensure that they are COVID-free. It is not fair that customers have to reach out to third-party companies directly to get the entire picture of what tests are available.

Complaints have been widespread, with many people airing their grievances on social media. However, it seems that On the Beach is not paying attention to customer feedback. The company's customer service is also not up to par, with some representatives unwilling to address customer complaints. For example, some customers have claimed that the company's Terms and Conditions were not updated to reflect the changes in the test provisions. Moreover, the fact that the company's representatives told some customers to wait for up to 56 days is unacceptable.

It would be best to avoid booking with On the Beach for the meantime until these issues are resolved. There are many other airlines that offer cheaper prices and have better customer service. It is disappointing to hear so many horror stories from customers who trusted On the Beach's advertising claims and booking with them. Hopefully, the company addresses these issues to avoid further losses, either financially or the damage to its customer base's trust.

If you're planning a group booking for a stag or hen party, I would highly advise avoiding On The Beach. I found out the hard way that their prices are not guaranteed, despite what you pay online, as they work as an agent between hotels/airlines. This can be especially frustrating for group bookings as the price can increase from what you were originally quoted. What's worse is that this information is not stated anywhere on their booking or payment pages, and it's only after you've paid your deposit that you find out the price may increase.

To make matters worse, trying to contact them is a complete nightmare. I was left on hold for over 1.5 hours per call, and each time it took about 4-5 phone calls to get through. They even transferred me to the amendments team once, only to find out they had already gone home for the day. Their support staff seems woefully inadequate and there is a severe lack of transparency, causing unnecessary frustration and anger.

Upon confronting them about their false advertising, they were unable to provide any reasonable explanation, and could only offer a generic apology. They kept stating that the information about prices not being final is clearly stated after paying the deposit, but it was not stated during the booking process itself. As a customer, I feel completely misled and taken advantage of.

Even worse, On The Beach is no longer an ABTA member, meaning they no longer have to follow ABTA's high standards for travel companies. This lack of accountability and transparency is just unacceptable.

Overall, I would not recommend this company to anyone. They may dazzle you with low prices, but these are only meant to lure you in before upping the price, and their customer service is terrible. Save yourself the headaches and look elsewhere for your travel needs.

I had a terrible experience with On the Beach and would not recommend anyone to book with them. The booking process may seem simple at first, but once you're in, they start charging for everything. They even charge you for making payments, which is plain outrageous and makes the cost of your holiday skyrocket.

When trying to reach customer support, it's impossible to talk to someone. Emails go unanswered, leaving you in the dark about your booking or any arising issues. The lack of adequate support or responsiveness is truly frustrating, leaving customers feeling unsupported and hopeless.

It's evident that this company values profit over customer satisfaction. Their practices are dishonest, and this affects the overall quality of their service. Considering the costs involved and the level of frustration experienced, it’s no surprise that people end up losing trust in this company.

If you're considering booking with On the Beach, I would think twice. Based on my experience with the company, there are much better options out there that offer genuine support, transparency, and value for money. It's time for On the Beach to take responsibility and offer better quality services or else risk losing customers altogether.

I recently booked a hotel through On the Beach (onthebeach.co.uk) and unfortunately, my flights were cancelled due to COVID-19. I was disappointed to find that there was no facility on the OTB website to change my hotel dates and my attempts to seek assistance via email went unanswered.

Despite the difficulties, the hotel staff were understanding and accommodating, but unfortunately, I was informed that as I had booked through a broker, I would need to contact them directly for any changes or cancellations. After considering my options and weighing up the costs, I regrettably had to cancel my booking at the cost of £60.

It's safe to say that my experience with On the Beach didn't meet my expectations and I am currently reconsidering using their services in the future. Adequate customer support is essential, especially during such difficult times. As a customer, I expect to be able to rely on their support when things go wrong, but my experience suggests otherwise. Overall, I was disappointed by the lack of response and limited options available on the OTB website. It's never an easy decision to abandon a company after experiencing poor service, but perhaps it's necessary in this case.

Booking a holiday can be both exciting and stressful at the same time. It's essential to choose a trustworthy company that can provide excellent customer service and ensure that your trip runs smoothly. However, one company that we wouldn't recommend is On the Beach.

We are deeply disappointed with their appalling service, and we strongly advise you to take your business elsewhere. On the Beach has proven to be an utter disgrace of a company that delivers nothing more than endless frustration and stress to its customers. If you encounter any issue with your booking, prepare yourself for hours on end of trying to contact them with no success.

Unfortunately, we know this experience all too well, and it's shocking how little On the Beach cares about its customers. We have been waiting for problem resolution since last November and are yet to hear anything back. It's an outrageous situation that highlights how unprofessional and unresponsive this company is.

We urge you to steer clear of On the Beach and avoid the grief that we have endured. There are plenty of other reputable holiday providers out there that genuinely care about their customers' satisfaction and well-being. Don't put yourself through the headache and hassle of dealing with this terrible company. Instead, find a provider that values quality service and customer support above all else.

As a customer of On the Beach, I am extremely disappointed by the service and experience that I received. Despite paying a hefty sum of £3000, I was not given the basic amenities like baggage or seats on the plane and had to shell out additional money separately for them. Not only this, but the balcony in the accommodation provided was unsafe for my two young children aged 1 and 6. The balcony barely reached my knees, which added to my stress and discomfort throughout the stay. Moreover, I noticed that the plug sockets were hanging off the walls, which is a serious hazard and could cause accidents.

I cannot stress enough how appalling my experience was and how it shattered my expectations from On the Beach. As a family that counts on a safe and comfortable holiday, we were left in distress and discomfort. It is unacceptable that customers are not made aware of the critical issues with the accommodation before their booking is confirmed. It leaves us with no choice but to spend additional money and time to ensure our own safety and comfort.

All in all, I would not recommend On the Beach to anyone seeking a hassle-free holiday experience. It is simply not worth the money or risk. My hope is that On the Beach takes active steps towards improving their services and is more transparent to the customers in the future.

I recently booked my holiday at the Fereniki hotel and spa through On the Beach, and unfortunately, it was a complete disaster. The pictures online painted a completely different picture to the one I arrived at. Myself and five other families can attest to the nightmare we experienced at this hotel from hell.

From unclean rooms to rude staff, it was a complete let down. It's a shame because we all expected to have a great time and create lasting memories. To make matters worse, I have still not received a response from On the Beach regarding compensation.

As a regular and loyal customer, I am extremely disappointed with the service provided by On the Beach. It is unacceptable to have such a negative experience and be ignored when requesting compensation. It's a shame to see such a lack of responsibility and care towards clients.

I truly hope that On the Beach takes this review, and other negative ones, seriously and improves their services. In the meantime, I would not recommend making any bookings through On the Beach until they can resolve these issues and provide reliable and satisfying service.

My experience with On the Beach (onthebeach.co.uk) was unfortunately not a positive one. Despite advertising themselves as a holiday package company, I found that there was virtually no support available to customers who had queries or concerns. Any emails I sent were met with auto-generated responses that didn't address the specific issues I raised, and when I tried calling, I was always stuck waiting in a long queue - often 16th in line or higher.

This complete lack of communication left me feeling increasingly concerned about my booking, and ultimately led to me losing confidence in the company altogether. After a few weeks of this frustration, my travel companions and I made the difficult decision to cancel our holiday plans.

Unfortunately, this decision was met with a shocking surprise - we were charged an astronomical ?425.00 for doing so. This hefty cancellation fee left us feeling as though we had not only been let down by the lack of customer support, but also penalised for trying to rectify the situation.

All in all, I would caution anyone considering booking through On the Beach to think twice before doing so. While their prices may seem attractive at first glance, the complete lack of support and the high cancellation fees make for a very risky situation indeed.

under any circumstances. My experience with On the Beach has been nothing short of a disaster from the start to the finish. I booked a holiday with them after spending hours researching various destinations, flights and hotels. I called up the customer service team to confirm the availability of the trip, and after being reassured that everything was in order, I proceeded to pay the deposit and confirmed the booking.

However, my nightmare began after On the Beach confirmed that my booking was not valid, despite assuring me otherwise. After countless hours of back and forth between their so-called customer service department, who seemed to be more interested in passing me off to someone else rather than dealing with my queries, I finally discovered that they had made a mistake in securing my booking and had no intention of rectifying it.

This appalling service and lack of professionalism is unacceptable, and I have no hesitation in warning anyone considering using this company to proceed with caution. The staff at On the Beach seemed more interested in taking my money than in providing a reliable and professional service. Despite repeatedly contacting them in an attempt to resolve the issue over several days, my calls were dismissed and my emails ignored.

Furthermore, to add insult to injury, they had the audacity to retain a portion of the deposit I had paid them. In all my years of traveling, I have never experienced such poor customer service or outright theft. I urge anyone contemplating booking a holiday with this company to look elsewhere.

In summary, On the Beach is a company I would not recommend to anyone. Their services are inexcusable, and their customer service leaves a lot to be desired. Their lack of respect for their customers and their complete disregard for rectifying their own mistakes has left me feeling cheated and extremely dissatisfied. Avoid this company at all costs, and instead opt for a more reliable and professional travel agent with a proven track record.

My experience with On the Beach was unpleasant to say the least. My partner and I were excited to attend our friend's wedding and booked our trip through them for a total of ?1,400. However, we had to change our dates by just two days and were shocked to be told that it would cost us an additional ?600 for a total of ?2,000. To make matters worse, we discovered that the very same holiday was still being offered for the initial price of ?1,400!

But that was not the only issue we encountered. When my brother tried to add a bag to his flight, he was quoted a staggering ?500. It was a blatant rip-off, and we started to feel taken advantage of.

What's more frustrating is that they don't have a direct line of contact. The only way to reach out to them is to send a message and wait for over 31 days for a reply, all because 'they're busy.'

Needless to say, we were not happy with our experience with On the Beach. I would urge others to avoid booking through them to prevent being scammed. It's disappointing that a company would engage in such disingenuous practices and take advantage of customers who are simply trying to enjoy a nice holiday.

I recently had a particularly frustrating experience with On the Beach, a travel booking website that promises free cancellations. While it's true that we initially booked provisionally because we could not confirm the availability of all passengers, once we had done so, we needed to cancel. And that's when we discovered that the "free cancellation" was anything but.

Instead, we were hit with hidden charges that left a sour taste in our mouths. Despite being well within the cooling off period on our credit card, we were charged ?150 to cancel our booking. What's worse, this outrageous fee equates to ?25 per person, all for the privilege of cancelling within 5 days of our initial reservation.

If that wasn't bad enough, the customer service experience was equally frustrating. We were forced to spend over an hour on hold to speak with a representative, and even then, our concerns were not fully addressed. The customer service line was not easy to find, and we had to navigate a complex series of menus just to get through.

All in all, I would definitely not recommend using On the Beach. Their "free cancellation" policy is misleading at best and downright deceptive at worst, and the customer service experience leaves much to be desired. I will be sure to spread the word about my negative experiences, and I hope others take heed before booking with this company.

My recent experience with On the Beach has left me quite disappointed, to say the least. I had planned two holidays in the past week and decided to book them with On the Beach. However, the first booking was cancelled the very next day as the company informed me that the chosen accommodation was not available. This was surprising because the same property was still being advertised by other providers at a higher price. Nonetheless, I was understanding of this and decided to book a second holiday with On the Beach.

However, my second booking was cancelled without any prior phone call or warning. I was simply sent an email notifying me of the cancellation. I was left wondering why they were offering holidays that they did not have! This situation has left me with one very disappointed family and a lot of unanswered questions.

As a customer, I would advise others to stay away from this company due to their shocking customer service. Additionally, On the Beach is advertising cheap holidays that are apparently not available. This is highly misleading and a huge disappointment to those who are looking for a great deal on their vacation. It's a shame that such a well-known company can let down customers in such a manner. I hope this review helps others to make an informed decision before booking with On the Beach.