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Loveholidays

Loveholidays review: Hotel

L
Author of the review
12:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dates of travel 09/10/23-16/10/23. On arrival to our hotel (mersoy bellavista- icmeler turkey) the man on reception was vey abrupt and rude. Checked us in and took us to our room. I’m not sure how these rooms are fit for purpose, especially being a family room with light switches hanging off the wall, It was disgustingly dirty, Bathroom filthy, hair in sink from previous person, floor can’t of been cleaned for a good while, curtains looked like they hadn’t been washed in years also hanging off the windows. I could go on but I will attach photos. The whole hotel to be fair is filthy again photos will be attached. As it was early hours and travelling with a toddler we persevered till the next day to speak to someone at reception. We asked what could be done and all they could offer us was to move to a standard twin room which wasn’t available until the following day which we accepted in hope it would be to a better standard. We then proceeded to go and get some lunch, that again awful stone cold food I wouldn’t feed to a dog. So we decided just to leave and go and get lunch else where- an expense we wasn’t expecting as we had paid for an all inclusive hotel. The next day we went to reception to be shown to our new room, again just the same dirty standards just a smaller room. Couldn’t use the pool as it was green and merky so spent everyday at the beach having to pay for drinks and lunch. I contacted someone from love holidays via chat to explain our issue, when I was told to speak to hotel staff. I told them I had and that there is nothing more they can do, the lady said I’m sorry but this chat is going nowhere and cut it off. What kind of customer service is that!? We couldn’t take the hotel anymore and actually wanted to enjoy our holiday we had paid for so decided to look elsewhere which we did. So again an extra expense to find somewhere else to stay. So after paying for an all inclusive holiday we have then had to pay to eat out everyday as well as paying extra for somewhere else to stay. I can’t see how you can advertise this hotel as a 4* and the photos well they are just false advertisement they need to be updated to show the standards of the hotel at present not how it may of looked when it was freshly done.

I’ve a lot more photos which won’t upload which I could send via email if there is an email available.

Desired outcome: Compensation/refund for mis-selling hotel plus for paying extra for family room which we didn’t use as it was not suitable or safe.

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  2. Loveholidays phone numbers
    +44 161 372 8110
    +44 161 372 8110
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    +44 20 3870 6841
    +44 20 3870 6841
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    +44 20 3897 1185
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  4. Loveholidays address
    Brooklands House, 58, Marlborough Road, Lancing Business Park, Lancing, BN158AF, United Kingdom
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    Jun 17, 2024
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