Skyscanner.net’s earns a 1.4-star rating from 1 reviews and 10 complaints, showing that the majority of travelers are dissatisfied with booking experience.
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A Seamless Travel Experience with Skyscanner
Booking my recent flight through Skyscanner was an absolute breeze. The website's user-friendly interface made it simple to compare prices and find the best deal for my trip. The booking process was smooth, and I received all the necessary information promptly. Thanks to Skyscanner, my travel plans were stress-free and efficient.
Skyscanner.net Complaints 10
Poor Customer Service and Excessive Fees: My Experience with Skyscanner
I recently used Skyscanner to book a flight for my partner from Heathrow to the Philippines. Unfortunately, we made a big mistake by arriving only four hours before departure, which meant we had to do an extra health check that day. To make matters worse, the iPhone app wouldn't work at check-in, even though the staff tried to help. As a result, my partner was denied boarding and told to contact Skyscanner for a new seat.
We were shocked when Skyscanner demanded ?275 for admin and airport taxes, which Emirates said was not true. We felt like Skyscanner was just trying to get more money out of us. With no other choice, we had to take the new ticket for the next day. However, we were kept waiting for feedback and progress, and every time I asked for confirmation and e-tickets, I was promised them but received nothing. I spoke with so many different agents, but I was getting nowhere.
I was getting more and more stressed as time passed, and I called Skyscanner just two hours before the plane was due to depart. I complained bitterly about the stress this was putting us under, and finally, the advisor sent me the tickets with no concern or apology. I was very disappointed with the service we received from Skyscanner, and I think next time I will book directly with the airline or a high street travel agent.
Overall, I would not recommend Skyscanner to anyone looking to book a flight. The customer service was poor, and the fees they charged were excessive. I hope that Skyscanner will improve their service in the future, but until then, I will be looking elsewhere for my travel needs.
Sky Scanner Review: Great for Finding Cheap Flights, But Beware of Shady Travel Agencies
I've been using the Sky Scanner website for all my trips over the past year, and I must say, it's been a lifesaver. I've bought dozens of flight tickets for my travels across Europe and Southeast Asia using their search engine. I've never had any problems when I've bought flight tickets directly from airlines. However, all the issues arise when I use shady travel agencies like Go to Gate and who knows how many others are out there.
The problem I have is with the quality of travel agencies that your website lists, especially with GoToGate travel agency, which declined my refund. It's been six months since I've been trying to get my refund back, and the chargeback is still pending. Today, I received an email from GoToGate, which informed me that there's another 60-day delay in getting my refund back.
In my opinion, Sky Scanner is legit, but being associated with those scam companies and refusing to delist them makes them a scam as well. I rate them with one star, and I will never use Sky Scanner again until they clean their yard and remove those scam travel agencies. It's frustrating to see such a great website being associated with such shady companies. I hope they take action soon and remove these companies from their list.
Despite this issue, I must say that the Sky Scanner website is easy to use, and their search engine is efficient. It's a great tool for finding the best deals on flights. I've saved a lot of money by using their website, and I would recommend it to anyone looking for cheap flights. However, I would advise caution when using travel agencies listed on their website. It's best to stick with reputable airlines and avoid the shady ones.
Overall, I would say that Sky Scanner is a useful website for finding cheap flights, but they need to take action against the shady travel agencies listed on their website. It's important to protect their customers and ensure that they have a positive experience when using their website. I hope they take this feedback seriously and make the necessary changes to improve their service.
Deceptive Pricing Tactics on Supersavertravels Website - A Frustrating Experience
I recently had a frustrating experience booking a flight on Supersavertravels website. They displayed the price prominently in big blue letters throughout the reservation process, but when it came time to choose a payment method on the final page, the price suddenly changed. To make matters worse, the payment method options were located further down the page, causing me to lose sight of the original price. Only after selecting the pre-approved Nordea payment method did I realize that the price had been altered.
To add insult to injury, the only indication that the price had changed was a tiny line buried in the terms and conditions that required me to check a box. It seems like Supersavertravels intentionally made it difficult for customers to notice the price change in order to deceive as many people as possible. Unfortunately, I fell victim to their tactics and ended up paying more than I had anticipated.
I hope that Supersavertravels will consider changing my price back to the original or refunding me without any additional charges. If they refuse to do so, I will never book with them again and encourage others to do the same. It's important for companies to be transparent and honest with their customers, and Supersavertravels failed to do so in this instance.
Is Skyscanner.net Legit?
Skyscanner.net earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Skyscanner.net has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Skyscanner.net's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Skyscanner.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Skyscanner.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Skyscanner.net have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Skyscanner.net and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Skyscanner.net has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Skyscanner.net protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Beware of Skyscanner: Hidden Visa Requirements and No Refund Policy
Hey guys,
I just wanted to share my experience with Skyscanner.net. I gotta say, be careful when you're booking with them!
So, here's the deal. If you're flying through America, Canada, Singapore, or London, you need to have visas for those countries because they don't have transit zones. But Skyscanner doesn't tell you that! I mean, how are you supposed to know that if no one tells you? It's a real bummer to find out when you're already in a sticky situation.
And that's not all. If you have to cancel your tickets that you bought through Skyscanner's partner site, they don't tell you that you won't get your money back until you buy new tickets with the same conditions. And guess what? The partner site doesn't tell you either! That's just not cool, man.
Honestly, I think Skyscanner is breaking the rules here. It's not fair to their customers to keep important information like this a secret. It's like they don't even care about us!
So, my advice to you is to be careful when you're booking with Skyscanner. Maybe try another company that actually cares about their customers.
Terrible Experience with Skyscanner: Unhelpful Employees, Inconsistent Answers, and Disappointing Refunds
I gotta say, I had a pretty bad experience with Skyscanner.net. I mean, I get it, COVID-19 really messed up the travel industry, but that's no excuse for the way their employees treated me. I talked to this guy named Max and he was no help at all. He talked to me like I was some kind of robot or something, and even yelled at me on the phone once. I mean, come on, dude, I'm a human being!
But that's not even the worst part. Every single employee I talked to gave me a different answer. I mean, what the heck? How am I supposed to trust anything they say? I booked a flight for over a thousand bucks and now I'm only getting back $450. That's just not right, man. I'm so disappointed and disgusted with this whole situation.
And you know what? They kept blaming it on Air Canada, but when I finally talked to them (after Skyscanner told me to call them three times), they said it was all Skyscanner's fault. So who's lying now, huh?
Honestly, these people are just the worst. They're liars, cheats, and just plain rude. I don't usually leave reviews, but this company made me cry three times because of the way they talked to me. So do yourself a favor and never, ever book with Skyscanner. Trust me, it's just not worth it.
MyTrip Review: A Nightmare Experience with Unhelpful Customer Service and Hidden Fees
Hey there, my name's Komal and I wanted to share my experience with booking a flight through Skyscanner's partner, MyTrip. Let me tell you, it was a nightmare. My flight got cancelled by the airline and when I reached out to MyTrip for help, they were completely unhelpful. They wouldn't give me any alternative flight options and refused to tell me how much of a refund I could expect. They even refused to call the airline on my behalf!
After hours of trying to get in touch with them, I finally decided to call the airline myself. And guess what? They said they would give me a full refund. But when I told MyTrip about this, they tried to deduct around $100 from my refund for "administration and other fees". What a scam!
Why should I pay a single penny to someone who doesn't even call the airline, doesn't provide any information, stops answering my calls, puts me on hold for hours, and doesn't even have the information I need? Their management is completely crap and all they want to do is steal my money when the airline is willing to give me a full refund.
So, my advice to anyone reading this review is to never buy a ticket from MyTrip or any other shady agency. Go straight to the airline's website and deal with a company that's willing to take responsibility for their actions. Trust me, it's not worth the headache dealing with these fraudsters.
Mixed Experience with Skyscanner and Trip.com: Smooth Booking but Terrible Cancellation Policy
I'm a newbie to Skyscanner.net and I gotta say, it was a pretty smooth experience. I typed in my desired destination and voila! Skyscanner presented me with a list of flights to choose from. I picked the one that suited me best and made the purchase. Skyscanner then sent me a confirmation email for my return trip ticket with a single locator number. However, my excitement was short-lived when I received another email from Trip.com informing me that they would be booking the tickets.
I was a bit confused at first, but I figured it was just a standard procedure. Trip.com then sent me an email confirming that they had booked two sets of tickets - one for the outbound flight and another for the return flight - with separate locator numbers. They charged me a single amount for both tickets, which was convenient. Although the price wasn't exceptional, the route and timings were perfect for me.
However, my joy was short-lived when I received another email from Trip.com two days later, stating that my flights had been canceled. They gave me a two-hour window to call them back, or they would charge me. I immediately called them back, and they informed me that they could only cancel the first flight to my destination, but not the return flight. I was baffled. They had canceled my entire trip, but they were asking me to call the airline and convince them to give me a full refund on a non-refundable ticket.
I was furious. I felt like I had been cheated. I called the airline, and the clerk laughed when I told her the situation. She said that under no circumstances would they refund the amount. I was left with no choice but to accept my fate. I will never use Skyscanner or Trip.com again. They are cheaters.
Overall, my experience with Skyscanner.net was decent, but my experience with Trip.com was terrible. I hope they improve their services and avoid such mishaps in the future.
Skyscanner's Terrible Customer Service and Refund Policy
I had a really bad experience with Skyscanner. I had to cancel my flight and the airline was compensating me, but they were giving the money to Skyscanner because I bought my ticket from them. However, Skyscanner was not giving me the money and instead told me that I needed to request an email from the airline saying that they were refunding the money. This was really frustrating because the airline had already confirmed that they were giving the money back to everyone for the canceled flight.
I called Skyscanner multiple times to explain what the airline had told me, but they refused to connect me to a supervisor or refund my money. It was like they didn't care about my situation at all. I was really angry because they ruined my honeymoon and caused a lot of stress for me and my husband. We had to buy a new flight ourselves just to be in the city we needed to be on time.
Skyscanner is a total theft! They should have known the policies and agreements with the airline and confirmed the refund themselves. Instead, they made me do all the work and refused to help me. I won't give up until they pay me back for the canceled flight and the extra expenses we had to go through. It's not fair that they can just take my money and not give it back to me. I hope other people don't have to go through what I did with Skyscanner.
Unacceptable Customer Service: My Experience with Skyscanner and Go To Gate
I recently used Skyscanner to book a flight from Sydney to Vancouver with a return trip to Calgary. I was excited to use their service and booked my flight with one of their advertised agents, Go To Gate (part of ETraveli). My flight was scheduled for May 22, 2020, and I was set to return on June 13, 2020, with Air Canada.
However, the next day, I realized that I needed to change my return flight to Whitehorse instead of Calgary. I called Go To Gate to make the change, but they informed me that I would need to pay an additional AUD $464.00 for the new flight. I was shocked at the high cost and requested to cancel my flight so that I could rebook it from Whitehorse. Unfortunately, Go To Gate refused to cancel my ticket.
I was frustrated and confused, so I decided to call Air Canada to confirm my right to cancel. The airline confirmed that I had the right to cancel and advised me to request that the travel agent cancel my flight. I called Go To Gate again, but they still refused to cancel my ticket, claiming that it was almost 24 hours since I had booked it.
I was at my wit's end and called Air Canada for the second time. The airline confirmed once again that Go To Gate had to cancel my flight. I called Go To Gate for the third time, but they still refused to cancel my ticket. I was extremely disappointed with their lack of customer service and unwillingness to obey my rights as a customer.
In my opinion, Skyscanner and Air Canada should not be selling tickets through travel agents who refuse to follow customer rights. It is unacceptable and frustrating for customers like me who rely on these services to book their flights. I hope that Skyscanner and Air Canada take action to ensure that their customers are treated fairly and with respect.
Skyscanner.net Review: Scam Travel Agencies Listed, Lost EUR850, and Fake Reviews
I had a really bad experience with Skyscanner.net. I lost a whopping EUR850 because of this travel site. They list scam travel agencies and don't care if you lose money, as long as they get their fat commission. They told me that they have nothing to do with the flights they display on their site and that the money I lost is gone because it's not their job to vet and review the travel agencies they list.
I booked my trip through Skyscanner and the flight ticket number was ***.
Don't be fooled by the reviews on this site. Over 80% of them are bought and paid for from review farms. You can't trust all the glowing reviews because most of them are fake. The most important thing to understand is that Skyscanner and its related travel agency partners offer no real value. If you see a flight offer, just go to the actual airline website and book the flight directly. It will be cheaper and you will save money and hassle instead of dealing with a third party intermediary.
To sum it up, even if you use a flight search engine or agency to search for flights, NEVER EVER BOOK A FLIGHT THROUGH THIS SITE. Just take the search results and go to the airline website operating the flight. You will save money, get support in case your flight has issues, and you will thank me for saving you trouble.
Overview of Skyscanner.net complaint handling
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Skyscanner.net Contacts
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Skyscanner.net phone numbers+44 13 1252 5610+44 13 1252 5610Click up if you have successfully reached Skyscanner.net by calling +44 13 1252 5610 phone number 0 0 users reported that they have successfully reached Skyscanner.net by calling +44 13 1252 5610 phone number Click down if you have unsuccessfully reached Skyscanner.net by calling +44 13 1252 5610 phone number 0 0 users reported that they have UNsuccessfully reached Skyscanner.net by calling +44 13 1252 5610 phone numberPr Manager
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Skyscanner.net emailslisa.imlach@skyscanner.net98%Confidence score: 98%Communication
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Skyscanner.net social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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