Loveholidays

we went to costa bravamfor my 75th birthday,it was a special accastion ,

but it was the worst holiday in 40 years

when we ;landed at barcelona.we took all the advice given,on outboard instructions,we where over a hour at the airport,we where sent every where ,

and no one could help us so we were advised to go by taxi,and we had to pay

155.30 euros

that was bad enough,but for our shuttle bus home,pick up 1.25 am we are told to get there early,which we did,we sat in reception from 11.45 to 1.10 am

and then we are adviced the shuttle bus does not pick up at hotel/this was at 1.35am

i ring your 24 hour help line,no help ,so receptionist rang for a taxi at a cost of

159.75 euros

this was a big chunk out of our money,as we are pensionrs.

could you please reply to this letter

as can never get anyone to speak to

thank you,mr barry desmond--booking ref lov4909313u

Hotel not as advertised

Queues all day night for EVERYTHING

cold tasteless food

Unhelpful unhappy staff

Uncertain rules regarding inflatables in pool?

Noisy room, not having any sleep

No sunbeds left at 6am!

Should not be rated above 2 star

Not what we paid for

No beer or fizzy drinks with dinner?

Stayed in much better 3 star hotels and paid less.

Smoking everywhere outside even around children.its disgusting

Tiny bottle of water from vending machine €2 !

Subject: Booking no lov 486885u zante

Hotel perked room 209

I’ve just come off the phone with one of your support team shantanu

I rang whilst I was in the reception as the receptionist Our money back, although they had inspected the room and give us the all clear they said they had previously give the money to somebody else. This was very frustrating as we kept a clean and tidy room. They inspected it and then advise that the money has been paid to other people I asked for the manager and the receptionist refused. I believe this is a fraudulent activity that is going on in the hotel

Can you investigate I can get the police involved in Greece as I feel this needs to be stopped. I am owed €25 and my friend also is €25

So in summary, we kept the room clean and tidy. It was expected however, on the last day, the receptionist said the deposit has been paid to somebody else but wouldn’t advise us who And wouldn’t get the manager.

I’m looking for full refund of my £25 plus compensation for the hassle. If this is not the case, I’m more than happy to take this to Small Claims Court and put a legal proceedings against a loveholidays.

This is a fraudulent activity that the hotel is running and needs to be stopped .

this has happend before on trip adviser

Please respond within 21 days or I will start court proceedings.

We also tried to video the woman refusing to give us our money back, but she said she would get security if I carried on video.

Regards Lucas robinson

I recently had an experience with Loveholidays that left me feeling disappointed. I booked a hotel through their website, only to arrive and find out that it had closed in October. I was shocked and frustrated that I had not received any correspondence from Loveholidays about this issue. I had to sort out the situation myself, as they were of no help. It took a whole month for me to receive an apology from them, which was not satisfactory.

I was looking forward to spending New Year's Eve at the hotel, but instead, I was left stranded with nowhere to stay. It was only by chance that I emailed the hotel and found out about the closure. If I had not done so, I would have arrived in Mallorca with no accommodation.

I am extremely disappointed with Loveholidays and will not be using their services again. It is unacceptable to take payment for a hotel that is not even open. I urge everyone to check their bookings carefully or, better yet, go to a travel agent.

To make matters worse, Loveholidays has blocked me on social media because they do not like the truth coming out. This is a clear indication that they do not value their customers' feedback and are not willing to take responsibility for their mistakes.

In conclusion, I would not recommend Loveholidays to anyone. Their lack of communication and poor customer service are unacceptable. It is essential to do your research and choose a reliable travel agency that values its customers.

We recently had a booking with Loveholidays for a hotel in Spain, but unfortunately due to the current virus situation, we were unable to travel. Our booking was a no-cancel one, but given the circumstances, we simply wanted to defer our booking to a later date. We reached out to Loveholidays, but were disappointed to find out that they were not willing to offer any refund or change to our booking. We were left feeling frustrated and helpless, especially since we were unable to speak to anyone about our situation.

To make matters worse, we found out that the hotel we had booked with was now closed, which only added to our concerns. We decided to reach out to the hotel directly, and were pleasantly surprised to find out that they were more than happy to accommodate our request to defer our booking. It was a relief to know that at least one party involved was willing to work with us during these difficult times.

Overall, we were extremely disappointed with Loveholidays and their lack of flexibility and understanding. It felt like they were more concerned with making a profit than with helping their customers during a challenging time. We would not recommend this company to anyone, and will be taking steps to challenge their decision with our credit card company. It's a shame that Loveholidays was not willing to work with us, as they have now lost our business and any potential future bookings.

I gotta say, I had a pretty rough experience with Loveholidays. I mean, it's like they don't even want to talk to their customers! I tried to get in touch with their customer service over the weekend, but it was a total nightmare. I spent a whole hour on their chat system, but the agent was clearly swamped with calls and couldn't help me out. They promised to get back to me, but surprise surprise, they never did.

So I decided to give their support telephone a try. Big mistake. I waited for over an hour, only to get cut off twice! And to top it off, their offices shut down at 5pm, so I was out of luck. I mean, who has time to wait around for an hour and a half during the normal working day?

I'm trying to get in touch with them again now, but I've already been waiting for 20 minutes. It's pretty obvious that they're completely understaffed. I don't know if it's a case of profits over customer care, or if they're just so underfunded that they're on the brink of going under. Either way, it's not a good look.

Overall, I wouldn't recommend Loveholidays to anyone. If you're looking for a company that actually cares about its customers, you're better off looking elsewhere.

So, we decided to book our holiday through Loveholidays.com for August 22. We were so excited to finally have a break from our daily routine. However, a few days after we received the confirmation, we were informed that there was an error in the price and they wanted an additional 2.5k (approx.). We were shocked and disappointed as we had already made plans and budgeted for the holiday.

Loveholidays.com gave us three options to choose from. The first option was to look into a different alternative or book alternative accommodation. The second option was to pay the extra 2.5k, and the third option was to pay the remaining amount for our flights and keep the booking as a flight only booking. At this point, they did not mention anything about a full refund, which was frustrating.

After some back and forth, Loveholidays.com eventually offered us a 15% discount, but only if we kept the same flights. We were not happy with this offer as all similar holidays cost at least 1.5k more than the price we had agreed upon. We felt like we were being taken advantage of and that Loveholidays.com was not being transparent with us.

When we asked to make an official complaint, we were shocked to find out that we would be charged ?108 for admin fees. This was unacceptable, and we felt like we were being punished for something that was not our fault.

Overall, our experience with Loveholidays.com was disappointing. We felt like we were not being treated fairly and that Loveholidays.com was not being transparent with us. We would not recommend Loveholidays.com to anyone and will not be using their services again in the future.

Loveholidays for your vacation booking.

I made a big mistake by choosing Loveholidays for my hotel booking. Now, during the COVID-19 pandemic, I am unable to get in touch with them to cancel my booking and get a refund. I know that I made a non-refundable booking, but I believe that COVID-19 is a special circumstance that should be taken into consideration. If it weren't for the pandemic, I would be enjoying my vacation right now.

Unfortunately, Loveholidays seems impossible to reach. I have been trying to manage my booking on their website, but for some reason, my reservation number and last name no longer match. This is very frustrating, especially since I was able to access my booking before. I have sent them angry emails, but now I can't contact them at all. They are not answering anything back.

I really need some advice on how to get in touch with Loveholidays and resolve my hotel reservation. They are terrible and I would never recommend them to anyone.

I gotta say, I had a pretty rough experience with Loveholidays. I mean, don't get me wrong, I was excited to book my trip through them and was hoping for a smooth and hassle-free experience. But boy, was I wrong.

First off, let me just say that if you're planning a trip and there's even a slight chance that it might get cancelled or rescheduled, I would strongly advise against going through Loveholidays. They claim to be understanding when it comes to situations like COVID, but in reality, they're anything but.

Here's what happened to me: I had booked a hotel in a foreign destination through Loveholidays, and a few days before my trip, the hotel closed down due to COVID. Naturally, I assumed that Loveholidays would take care of everything and coordinate with my airlines to cancel my flight and get me a refund. But nope, that's not what happened.

Instead, Loveholidays left me high and dry. They didn't communicate with my airlines at all, so when I showed up at the airport, I was told that I couldn't take my flight because I had nowhere to fly to. And to make matters worse, Loveholidays refused to give me a refund for their incompetence. They blamed me for not cancelling my flight earlier, even though it was their responsibility to take care of everything.

So now, I'm out $1200 and feeling pretty frustrated with Loveholidays. I mean, I get that things can be unpredictable, but the least they could have done was communicate with my airlines and help me get a refund. But instead, they left me to deal with everything on my own.

Overall, I would not recommend Loveholidays to anyone. If you're looking for a reliable and trustworthy travel agency, I suggest looking elsewhere. Loveholidays might seem like a good option at first, but when push comes to shove, they're not willing to go the extra mile to help their customers out.

So, I recently booked a resort in Antalya-Turkey with loveholidays.com. When I arrived at the hotel, I was shocked to find out that I had to pay an extra 200 Euro because the hotel had a contract with loveholidays.com only for UK nationals. This was a big problem for me as there was no indication of this on their website. I even had to fill out my personal information, including my country, but they did not warn me about this issue.

I immediately contacted their customer service to resolve the issue before leaving the resort. However, despite staying at the hotel for 5 days and sending reminders, I have not received any response from them. It has been 8 days now, and I am still waiting for a solution.

I am disappointed with loveholidays.com's lack of transparency and customer service. It is frustrating to see that they do not care about their customers. I hope they can improve their services and be more honest with their customers in the future.

So, I decided to book a quick getaway with Loveholidays, as they promised that I could cancel or reschedule my trip if needed. Unfortunately, we realized that we had booked the wrong dates and started looking for their customer service number. However, we could only find sales and a live chat that was always down or inoperable. We followed their instructions and waited for a response, but we never heard back from them until 24 hours before our trip. Can you believe it? They told us that it was too late to cancel due to some last-minute BS and that we wouldn't receive any refund or credits. It took them two whole weeks to respond to us, and they still didn't help us out.

Honestly, Loveholidays is the most repulsive agency I've ever dealt with. I knew it was too good to be true, and I even booked it with PayPal, but they too lied to PayPal and said that we didn't follow their procedures, so we didn't get a refund. I'm willing to take the loss, but I want everyone to know that this company is a lying, cheating scam. They're completely incompetent, and I wouldn't recommend doing any business with them. Trust me, the world will soon ignore them, and they'll go out of business.

I gotta say, I'm pretty disappointed with Loveholidays. I had to cancel my trip and they won't refund me. I really wish I had paid with my credit card, but now I'm stuck here with no response from them. It's frustrating, but I wanted to share what I found out so others don't make the same mistake.

I stumbled upon this website, lowcostholidayshelp.com, and it explains everything way better than I ever could. Apparently, if you book your holiday with a credit card and the purchase is between ?100 and ?30,000, you're covered under section 75 of the consumer act. That means if the company goes bust, your only option is to go through your credit card company. They might try to push you back to the administrator, but don't let them. You have rights and they know it. If they give you a hard time, contact the Financial Ombudsman and they'll take care of it for you.

Unfortunately, it's too late for me to do anything about it, but I hope this helps someone else in the future. It's always better to be safe than sorry, especially when it comes to your hard-earned money.

So, I recently booked a vacation through loveholidays.com and let me tell you, it was a complete disaster. I had everything planned out, including proposing to my girlfriend, and had paid in full for the trip. However, just five days before our departure, my girlfriend's workplace was shut down due to COVID-19. I immediately checked the loveholidays website and saw that they had a policy stating that they could amend reservations up to five days prior to departure.

But when I contacted them, they refused to help me in any way. They even banned me from their chat and wouldn't let me speak with a supervisor. It was a complete nightmare. I was left feeling helpless and frustrated.

Thankfully, we decided to call the hotel directly to see if they could help us. They informed us that if we cancelled our reservation, the money would be refunded to loveholidays.com. So, we decided to take a chance and not cancel.

To our surprise, the resort was incredibly understanding and allowed us to reschedule our trip for the following year at no additional charge. We were so relieved and grateful for their compassion and understanding.

In conclusion, I would strongly advise against booking with loveholidays.com. They showed no consideration or compassion for our situation and left us feeling completely stranded. So, save yourself the trouble and book with a more reputable company.

Atinuke Fetuga
22 Thomas Stanley Drive
Rainham
Gillingham
Kent
ME8 8GA
06/06/2023

TO WHOM IT MAY CONCERN
Dear sir/Madam

I booked the holiday for 3 families on the 19th of April with one of your staff named Jason on the phone, when booking this holiday your staff only told me about the cost of the holiday and did not give me proper terms and condition on this booking. I am sure they has the policy of recording conversation in the company which they can listen to and get the fact about what transpire between their staff Jason and myself on the day. All we discussed was the cost and he confirmed and sent me the confirmation email to tell me the holiday has been booked. Few days later I realized the cost I was given was extremely high than the one I got online then I rang Jason to ask the reasons for this which he could not give a straight answer to, that was why I told him to cancel the booking and I told him I will prefer to book online instead, since its cheaper there and for the fact that he cannot justify the reason for the cost. Instead of him to talk me through the reasons he said to me if I will have to cancel I will need to pay for the flight of all the passengers going with me, that is when he told me the booking is non - refundable for the first time. I told him he did not explain this to me before I book that if I had known I would have thought about it very well before proceeding with the booking. Since he doesn't want to accept his fault I cancelled my card from my bank and cancelled the booking through your portal as well. Firstly, he appeared to be so rude when I ask for the refund. Since May I have been receiving emails every day to pay the balance of holiday I have already cancelled. I also chat with another of your staff who told me the same that they cannot cancel the booking, I explained to him what happened and how I wasn't given the proper terms and condition but instead he cut me off the chat and told me nothing can be done. I rang your company number many times to speak to someone all was proving abortive. Until on Sunday 4th of June when another of your staff rang me and I explained what happened to her. She was surprised that they did not give me proper terms and conditions of the bookings, and she promised to refund my deposit and said she will escalate it to her manager, and she will send me a refund form to complete. Early Monday morning at work I received another email from your company to contact the airline directly and request for the cancellation from them, which I tried the whole of Monday 5th June to contact the airline the phone was engaged all day which makes me want to believe that your company is playing with my head as they appear to not transparent enough as a company. I have to find alternative number for the airline and was able to talk to someone who told me that your company should be the one to contact them not myself and the flight charge they charge us is £2000+ not over £4000 you are telling me. Firstly, I did not book from the airline, I booked through love holiday company and you should be the one to facilitate this on my behave. Secondly the holiday is still in August and I have cancelled this holiday since April, I see no reason why you are not able to cancel the booking as you have enough time to do this since there is no evidence to show on the first day of booking that your staff mentioned non-refundable to me at any point in time. I am extremely stress about this issue asking me to pay over four thousand for cancellation. I will advised them to listen to the monitoring and recording system for the first day I booked and send me the copy to confirm if I was being told or not. This mistake comes from your side and as it is, you are trying to shift the blame on me. I have checked the email I received from them on the 19th of April very very well and nothing says anything about the terms and condition of the booking or anything about non-refundable. And I sent different message to them and I was even sent message through the post. I would like to have my refund and do the necessary thing to resolve the issue. Thank you in anticipation.

Yours Faithfully

Atinuke Fetuga

My holiday is booked for 3 adults in hotel Amelia Benidorm for the 27th march 2024 until the 30th march 2024.

I am flying with vueling airlines from Cardiff to Alicante: outbound flight: 12:45- arriving 16:05

Return flight from Alicante to Cardiff - 10:35 arriving in Cardiff 12:10

I Do not have a booking reference for my holiday as I have entered the email address wrong and therefore can not amend this.

I have no idea if my holiday has in fact been booked and it is impossible to speak to someone regarding this!

I need to change my email address so that I can get my booking reference!

I booked a package holiday to Cancun due to depart March 23rd, 2023 (booking ref LOV4050670).

My flights have been changed since time of booking and I noticed that I was given a 1-hour connection which we all know is impossible to make. If there was a delay on the first flight, there is a 100% chance I will miss the connecting flight.

I contacted love holidays about this issue on 2nd march and the agent I spoke to on the app, Marcus, was very helpful. He logged a ticket with the flight team and told me there is clearly a problem with the flights as none of the times were making any sense. He told me to wait for the flight team to contact me back which will take a day or two.

The following Monday I still hadn’t received any update so I called love holidays and spoke to somebody who said she has escalated the issue but cannot advise me – I must wait for the flight team to contact me. She did however confirm that if the flights don’t get changed, I will qualify to either receive a full refund or be able to reschedule my holiday to another date without being charged any fees.

4 days later I still haven’t got any updates, so I called love holidays again, only to be greeted by the rudest customer service advisor I have ever come across, Anoup. He was not helpful at all, he told me if I don’t want to go ahead with the holiday, I need to respond to an email you sent on 7th March. I came off the call and responded to this email where I then received an automated response to tell me this mailbox is not monitored, and no action will be taken. I feel as though this was a way to get me off the phone and was very frustrating as I spent almost an hour speaking to him and being on hold.

After this, I went on the love holidays app and spoke to another advisor on the live chat, Mateo. He was very rude and unhelpful as well. He then advised me that ‘the flights can change as and when the airline please’. He said if I want to reschedule, I must pay a big fee and then pay for new flights which is ridiculous as I did not want to reschedule; I was left no choice due to the incorrect flights. He also told me that if I want to cancel, then I will only receive half of my payment as this is taken for a cancellation fee.

I am not happy with this service at all. If my flights were not constantly changed, I would not be in the position to be wanting to cancel. I feel like I have been messed about by all the advisors, constantly being told different things, and promised things that have not been delivered. This is very frustrating to deal with as I have paid a lot of money for a holiday which I physically can’t go on because the flights have been set up in a way that I will miss them.

I would like a FULL refund to be processed including the flights as again this is not my fault so as a customer, I shouldn’t be the one having to pay for this. Especially seeing as the advisor had told me I can get a full refund or a free reschedule, I believe that this should be delivered. I believe I am due some sort of compensation for all the troubles I have gone through, including all the different responses from advisors, so at the least I would like my full refund sent to me.

I look forward to your response.

I am absolutely discussed in the conduct of your staff. On 22.04.2023 I have been on an online chat all day today. On advisor was trying to pass me off and has booked the wrong dates. Flight is different to the hotel booked. I tired to go online chat again the advisor Steven closed my chat before it was dealt with and the third person I spoke to was dealing with me & cut me off as the time hit 5pm as it was out of hours.

I have explained I have an autistic child and e was eager to find out if this change had been made.

And to add insult to injury I have been charged £372 to make changes. I changed passenger's from \Joshua Davis to Lewis Jobbins and dates. Was charged a lot of money to be told in the last chat Joshua Davis was still on the flight. I am upset and angry. Then I get cut off because your staff finish at 5pm.

You can view these chats for yourself. I want a full refund of monies paid and | will be seeking legal advice. How unprofessional.

My autistic foster child is currently breaking everything in site and I have had to contact his social worker. I do not think I will book with you again.

You took £235 out of my account on 22.04.2023 and a further £372 for changes and I am sat here with very little money in this climate. It's amess.

I booked a holiday for myself and partner for july 31 booking reference lov4784523u. On saturday 15 april 2023 someone (not either of us) cancelled the booking and we have now lost £600. I tried to chat to someone about this and her name was norma from the customer service team who clearly did not believe that I did not cancel the holiday. She was no help at all. Both myself and partner are extremely upset and frustrated that love holidays accepted that they had corresponded with myself and it was clearly not me. I feel that I have been made out to be a liar and this is very unfair. This is not acceptable at all! I need a resolution to this matter and cannot emphasize enough that this is extremely upsetting for us, and very unprofessional on love holidays behalf. I will take this matter higher and also report this to the ombudsman and who ever else I can report this too. Will also voice my concerns on social media so that the public are aware of this and clearly this was a scam by someone pretending to be me!

I was due to fly to benidorm on the 6th of March and when I tried to check in it said that all flights had been grounded by ryanair. I wasn't notified that all flights had been cancelled until I tried to check in. I phoned love holidays and was told that I would get a full refund once they have heard back from the airline. I have tried to get intouch with them via their chat bot and on the phone but I am no further forward.

Due to the flights being cancelled me and my sister, who I was travelling with, lost a weeks pay. I am a pensioner and I can not afford to lose this money.

I paid £919.64 for this holiday.

Flights- £244.36

Accommodation- £639.94

Transfer- £35.44

I also paid and extra £116 for baggage.