Loveholidays
reviews and complaints

So, I decided to book a quick getaway with Loveholidays, as they promised that I could cancel or reschedule my trip if needed. Unfortunately, we realized that we had booked the wrong dates and started looking for their customer service number. However, we could only find sales and a live chat that was always down or inoperable. We followed their instructions and waited for a response, but we never heard back from them until 24 hours before our trip. Can you believe it? They told us that it was too late to cancel due to some last-minute BS and that we wouldn't receive any refund or credits. It took them two whole weeks to respond to us, and they still didn't help us out.

Honestly, Loveholidays is the most repulsive agency I've ever dealt with. I knew it was too good to be true, and I even booked it with PayPal, but they too lied to PayPal and said that we didn't follow their procedures, so we didn't get a refund. I'm willing to take the loss, but I want everyone to know that this company is a lying, cheating scam. They're completely incompetent, and I wouldn't recommend doing any business with them. Trust me, the world will soon ignore them, and they'll go out of business.

I gotta say, I'm pretty disappointed with Loveholidays. I had to cancel my trip and they won't refund me. I really wish I had paid with my credit card, but now I'm stuck here with no response from them. It's frustrating, but I wanted to share what I found out so others don't make the same mistake.

I stumbled upon this website, lowcostholidayshelp.com, and it explains everything way better than I ever could. Apparently, if you book your holiday with a credit card and the purchase is between ?100 and ?30,000, you're covered under section 75 of the consumer act. That means if the company goes bust, your only option is to go through your credit card company. They might try to push you back to the administrator, but don't let them. You have rights and they know it. If they give you a hard time, contact the Financial Ombudsman and they'll take care of it for you.

Unfortunately, it's too late for me to do anything about it, but I hope this helps someone else in the future. It's always better to be safe than sorry, especially when it comes to your hard-earned money.

So, I recently booked a vacation through loveholidays.com and let me tell you, it was a complete disaster. I had everything planned out, including proposing to my girlfriend, and had paid in full for the trip. However, just five days before our departure, my girlfriend's workplace was shut down due to COVID-19. I immediately checked the loveholidays website and saw that they had a policy stating that they could amend reservations up to five days prior to departure.

But when I contacted them, they refused to help me in any way. They even banned me from their chat and wouldn't let me speak with a supervisor. It was a complete nightmare. I was left feeling helpless and frustrated.

Thankfully, we decided to call the hotel directly to see if they could help us. They informed us that if we cancelled our reservation, the money would be refunded to loveholidays.com. So, we decided to take a chance and not cancel.

To our surprise, the resort was incredibly understanding and allowed us to reschedule our trip for the following year at no additional charge. We were so relieved and grateful for their compassion and understanding.

In conclusion, I would strongly advise against booking with loveholidays.com. They showed no consideration or compassion for our situation and left us feeling completely stranded. So, save yourself the trouble and book with a more reputable company.

Atinuke Fetuga
22 Thomas Stanley Drive
Rainham
Gillingham
Kent
ME8 8GA
06/06/2023

TO WHOM IT MAY CONCERN
Dear sir/Madam

I booked the holiday for 3 families on the 19th of April with one of your staff named Jason on the phone, when booking this holiday your staff only told me about the cost of the holiday and did not give me proper terms and condition on this booking. I am sure they has the policy of recording conversation in the company which they can listen to and get the fact about what transpire between their staff Jason and myself on the day. All we discussed was the cost and he confirmed and sent me the confirmation email to tell me the holiday has been booked. Few days later I realized the cost I was given was extremely high than the one I got online then I rang Jason to ask the reasons for this which he could not give a straight answer to, that was why I told him to cancel the booking and I told him I will prefer to book online instead, since its cheaper there and for the fact that he cannot justify the reason for the cost. Instead of him to talk me through the reasons he said to me if I will have to cancel I will need to pay for the flight of all the passengers going with me, that is when he told me the booking is non - refundable for the first time. I told him he did not explain this to me before I book that if I had known I would have thought about it very well before proceeding with the booking. Since he doesn't want to accept his fault I cancelled my card from my bank and cancelled the booking through your portal as well. Firstly, he appeared to be so rude when I ask for the refund. Since May I have been receiving emails every day to pay the balance of holiday I have already cancelled. I also chat with another of your staff who told me the same that they cannot cancel the booking, I explained to him what happened and how I wasn't given the proper terms and condition but instead he cut me off the chat and told me nothing can be done. I rang your company number many times to speak to someone all was proving abortive. Until on Sunday 4th of June when another of your staff rang me and I explained what happened to her. She was surprised that they did not give me proper terms and conditions of the bookings, and she promised to refund my deposit and said she will escalate it to her manager, and she will send me a refund form to complete. Early Monday morning at work I received another email from your company to contact the airline directly and request for the cancellation from them, which I tried the whole of Monday 5th June to contact the airline the phone was engaged all day which makes me want to believe that your company is playing with my head as they appear to not transparent enough as a company. I have to find alternative number for the airline and was able to talk to someone who told me that your company should be the one to contact them not myself and the flight charge they charge us is £2000+ not over £4000 you are telling me. Firstly, I did not book from the airline, I booked through love holiday company and you should be the one to facilitate this on my behave. Secondly the holiday is still in August and I have cancelled this holiday since April, I see no reason why you are not able to cancel the booking as you have enough time to do this since there is no evidence to show on the first day of booking that your staff mentioned non-refundable to me at any point in time. I am extremely stress about this issue asking me to pay over four thousand for cancellation. I will advised them to listen to the monitoring and recording system for the first day I booked and send me the copy to confirm if I was being told or not. This mistake comes from your side and as it is, you are trying to shift the blame on me. I have checked the email I received from them on the 19th of April very very well and nothing says anything about the terms and condition of the booking or anything about non-refundable. And I sent different message to them and I was even sent message through the post. I would like to have my refund and do the necessary thing to resolve the issue. Thank you in anticipation.

Yours Faithfully

Atinuke Fetuga

My holiday is booked for 3 adults in hotel Amelia Benidorm for the 27th march 2024 until the 30th march 2024.

I am flying with vueling airlines from Cardiff to Alicante: outbound flight: 12:45- arriving 16:05

Return flight from Alicante to Cardiff - 10:35 arriving in Cardiff 12:10

I Do not have a booking reference for my holiday as I have entered the email address wrong and therefore can not amend this.

I have no idea if my holiday has in fact been booked and it is impossible to speak to someone regarding this!

I need to change my email address so that I can get my booking reference!

I booked a package holiday to Cancun due to depart March 23rd, 2023 (booking ref LOV4050670).

My flights have been changed since time of booking and I noticed that I was given a 1-hour connection which we all know is impossible to make. If there was a delay on the first flight, there is a 100% chance I will miss the connecting flight.

I contacted love holidays about this issue on 2nd march and the agent I spoke to on the app, Marcus, was very helpful. He logged a ticket with the flight team and told me there is clearly a problem with the flights as none of the times were making any sense. He told me to wait for the flight team to contact me back which will take a day or two.

The following Monday I still hadn’t received any update so I called love holidays and spoke to somebody who said she has escalated the issue but cannot advise me – I must wait for the flight team to contact me. She did however confirm that if the flights don’t get changed, I will qualify to either receive a full refund or be able to reschedule my holiday to another date without being charged any fees.

4 days later I still haven’t got any updates, so I called love holidays again, only to be greeted by the rudest customer service advisor I have ever come across, Anoup. He was not helpful at all, he told me if I don’t want to go ahead with the holiday, I need to respond to an email you sent on 7th March. I came off the call and responded to this email where I then received an automated response to tell me this mailbox is not monitored, and no action will be taken. I feel as though this was a way to get me off the phone and was very frustrating as I spent almost an hour speaking to him and being on hold.

After this, I went on the love holidays app and spoke to another advisor on the live chat, Mateo. He was very rude and unhelpful as well. He then advised me that ‘the flights can change as and when the airline please’. He said if I want to reschedule, I must pay a big fee and then pay for new flights which is ridiculous as I did not want to reschedule; I was left no choice due to the incorrect flights. He also told me that if I want to cancel, then I will only receive half of my payment as this is taken for a cancellation fee.

I am not happy with this service at all. If my flights were not constantly changed, I would not be in the position to be wanting to cancel. I feel like I have been messed about by all the advisors, constantly being told different things, and promised things that have not been delivered. This is very frustrating to deal with as I have paid a lot of money for a holiday which I physically can’t go on because the flights have been set up in a way that I will miss them.

I would like a FULL refund to be processed including the flights as again this is not my fault so as a customer, I shouldn’t be the one having to pay for this. Especially seeing as the advisor had told me I can get a full refund or a free reschedule, I believe that this should be delivered. I believe I am due some sort of compensation for all the troubles I have gone through, including all the different responses from advisors, so at the least I would like my full refund sent to me.

I look forward to your response.

I am absolutely discussed in the conduct of your staff. On 22.04.2023 I have been on an online chat all day today. On advisor was trying to pass me off and has booked the wrong dates. Flight is different to the hotel booked. I tired to go online chat again the advisor Steven closed my chat before it was dealt with and the third person I spoke to was dealing with me & cut me off as the time hit 5pm as it was out of hours.

I have explained I have an autistic child and e was eager to find out if this change had been made.

And to add insult to injury I have been charged £372 to make changes. I changed passenger's from \Joshua Davis to Lewis Jobbins and dates. Was charged a lot of money to be told in the last chat Joshua Davis was still on the flight. I am upset and angry. Then I get cut off because your staff finish at 5pm.

You can view these chats for yourself. I want a full refund of monies paid and | will be seeking legal advice. How unprofessional.

My autistic foster child is currently breaking everything in site and I have had to contact his social worker. I do not think I will book with you again.

You took £235 out of my account on 22.04.2023 and a further £372 for changes and I am sat here with very little money in this climate. It's amess.

I booked a holiday for myself and partner for july 31 booking reference lov4784523u. On saturday 15 april 2023 someone (not either of us) cancelled the booking and we have now lost £600. I tried to chat to someone about this and her name was norma from the customer service team who clearly did not believe that I did not cancel the holiday. She was no help at all. Both myself and partner are extremely upset and frustrated that love holidays accepted that they had corresponded with myself and it was clearly not me. I feel that I have been made out to be a liar and this is very unfair. This is not acceptable at all! I need a resolution to this matter and cannot emphasize enough that this is extremely upsetting for us, and very unprofessional on love holidays behalf. I will take this matter higher and also report this to the ombudsman and who ever else I can report this too. Will also voice my concerns on social media so that the public are aware of this and clearly this was a scam by someone pretending to be me!

I was due to fly to benidorm on the 6th of March and when I tried to check in it said that all flights had been grounded by ryanair. I wasn't notified that all flights had been cancelled until I tried to check in. I phoned love holidays and was told that I would get a full refund once they have heard back from the airline. I have tried to get intouch with them via their chat bot and on the phone but I am no further forward.

Due to the flights being cancelled me and my sister, who I was travelling with, lost a weeks pay. I am a pensioner and I can not afford to lose this money.

I paid £919.64 for this holiday.

Flights- £244.36

Accommodation- £639.94

Transfer- £35.44

I also paid and extra £116 for baggage.

I booked a holiday for 4 people on the 29th March to travel on the 9th of April. You sent an email response within 2 minutes stating it was pending and that it would be booked within 48 hours, but if there were any issues you'd be in touch within 72 hours. I have had no contacted whatsoever. Without a booking reference I am unable to even contact you or access your manage my bookings page, so there is literally nothing I do until the date has passed and I re claim through the credit card. You managed to take full payment for the holiday within 48 hours though, spookily enough. This is an appalling way top do business.

Package holiday was booked in 2022 for a Holiday in May 2023. The flights were booked as per attached documentation to fly from Robin Hood Doncaster Sheffield Airport (Thomson Flight TOM3568)

In September 2022 Doncaster Sheffield Airport announced the closure of the Airport with no flights to depart after Oct 2022.

Guidance given was that all tour operators would transfer the flights to other airports.

We had not had any contact so In January Various attempts were made to make contact with Love holiday representatives regarding this issue, we were unable to speak to anyone and the chat function on the app was automated and did not assist us.

We contacted Thomson directly and they informed us that our agent must request the transfer onto a new airport and made us aware that flights from Manchester on the same dates and same times were available

Using the “Love Holidays On line Mange my booking app” we followed the steps to change the airport from Doncaster to Manchester. only to find that Manchester was not on offer it was Newcastle Airport only. This Airport is not accessible by public transport due to distance and therefore not suitable for us to travel from. We were able to use the Love holidays Chat facility who gave us guidance of what to do next.

understanding that the new flights would be raised from Manchester Airport

When checked the Manage my booking App 24hrs later holiday now showed cancelled with no new flights from Manchester,

when I got in touch to love holidays they said that I need my money back from Thompson, Rang Thompsons they said Love holiday s had been refunded back in 2022 when Airport closed

Called Love Holidays and they said that their own policy states they do not give a refund.

We booked a transfer with yourselves with MTS Globe, the representative wasn't there when we turned up. Waited an hour for him to appear, only to be told we weren't even down on his list even tho we had supporting paperwork to prove otherwise. 31/2 hours later we finally got to the hotel. We have our 5 year granddaughter with us who was passed herself, totally unacceptable as we are all now over tired and drained, this will ruin our holiday as the wee lass is still crying!

Nicole.Nash

8 Westbourne place merthyr tydfil

Cf47 0yg

Hi we had booked a holiday to eri beach

Via yourselves. We followed the whole process our flights was the following

LS1885, BRS HER, 06:00 - 11:20

LS1886, HER BRS, 12:05 - 13:30

We boarded these correct flights but we arrived at thessaloniki airport which is the wrong destination. We contacted your emergency team and nothing could be done.

We paid for another hotel here in thessaloniki and we could not do a 14 hour car journey. Or catch another 2 flights with 4 young children.

I am shocked that yourselves and jet2 are passing this issue back and forth.

We have paid a lot of money for eri beach and we have had to pay more money on a self catering hotel and transfers plus the back fall of not being all inclusive.

I want this resolved as this has cost us thousands and the be stranded in the wrong airport. With no help what so ever.

You had emailed me 2 days before asking to confirm details I had done this I tried to email 8 times. I tried to call and constantly got told I had to wait for you to call me back. No help what so ever. The booking is a shambles.

I want this resolved ASAP or I am taking this to the ombudsman.

All the paperwork you have sent us have different details on them all!

We have no money we are in a hole of a hotel in the middle of a city with hundreds of football hooligans.

Please help us details attached below

Many thanks

Nicole Nash

[protected]

Hello,

I booked Hotel at 'Safira deluxe' from the 4th to the 14th of May 2022, booking reference LOV32105040.

I had no choice but to cancel due to a family emergency. I have sent multiple emails/chats/calls informing you. I would not be checking in or making use of room and all inclusive facilities I heard nothing back for several days yet I still contacted your company via phone email and chat.

Finally I received an unnecessarily long email which I found complicated and could only assume was confirmation of my multiple unanswered and eager requests- especially as it was so close to the departure date.

I booked this time away after I was recently diagnosed with PTSD from three different sources whereby the professional body recommended I book a holiday and try to relax, whilst she put in place therapy sessions, this is also why I have taken my time to carefully construct this email and find quite hard under the circumstances. As you can imagine saving this money was hard and i dedicated lots of hours of work being an NHS / private nurse on the front line since the start of their pandemic.

Since this I have tried to contact you for help and obviously a refund your company told me to contact the hotel which I did the hotel informed me they could not help and this is because I booked via love holiday and not the hotel directly and so this information went back and forth.. I have bought insurance I would like to claim this pre-book option for which I paid extra to cover both myself and my partner in case of unforeseen circumstances / cancellation.

Can you now further advised me, as you can imagine this is greatly impacting on my PTSD symptoms causing myself stress sleepless nights trouble eating and drinking weight loss and over overall having a horrible negative effect on my fibromyalgia.

My booking reference number from easyJet from Bristol to Antalya is K3C D1P3

my booking number for Jet2 holidays from Antalya to Bristol is 3CS 6P6

overall I paid around a hundred pound for transfers 800 pound for hotel 500 pounds for flights this holiday in total costed me £1,360.54 as you can imagine this whole concept of of everything previously mentioned has been unbelievably stressful triggering my PTSD on fibromyalgia to which constriction this email to you has been very hard The impact is is making me extremely ill I have attached my insurance policy number booked with love holidays to clarify and to this date so far I have received very little correspondence from anybody and I'm eager to correspond I wait your help on this increasingly frustrating matter.

insurance policy details with love holiday are:

Sophie Bailey: [protected]

Sanju Vengatasamy: [protected]

yours sincerely

Sophie Bailey

I made a reservation through Trivago on 06/Oct./2018 for the Serenity Fun City Hotel, Makadi, Hurghada covering the period 10/Oct/18 to 13/Oct/18.

The reservation was handled subsequently by loveholidays (booking ref: #lov-663261u) and I received booking confirmation letter.

on 08/Oct/2018, i have received email from loveholidays informing me that the booking is canceled by the service provider because i am Egyptian resident, while the rooms rate is available only for UK/Irish residents and they are waiting the service provider confirmation that the booking can be canceled free of charge.

Such conditions were not clearly mentioned during my booking process on loveholidays website, and i have correctly entered all my data including my country of resident.

until today loveholidays have not confirmed refund.

Due to such delay in response from loveholidays, I could not find another suitable booking, while my vacation will start 10/Oct/2018.

Now, I can`t accept booking cancellation due to reasons not attributed to me, and i need to proceed with my booking and check in process without any trouble with Hotel "Serenity Fun City".

I see that everybody says the same: this company has a lovely website, but their service and what they provide is terrible.
So I'm here to say the same and to warn you not to order anything from loveholidays. You will only spend your money on nothing and they will stress you out. All they want from you is your money and once you paid, forget about them.
Their customer service doesn't exist, so be sure your issues won't be resolved. I tried to contact them multiple times and the result of this is that I'm sitting and writing a bad review, wanting to refund my money they stole.