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I am sick to death of the waiting and lack of communication/not being able to get through to speak to an actual human in regards to my query.
I booked a holiday (LOV9474264U) with Loveholidays which I cancelled within 24 hours. As per your rules and easyjet, I am entitled to a full refund minus the cancellation fee. I have only received a fraction of my refund and easyjet advised that I need to contact yourselves as the flight refund on their part was fully processed.
I paid £691.17 but was only refunded £192.04 from you. When I spoke to easy jet they said a refund of £385.96 was processed from them to you.
I should have received a full refund (see Evidence pic 1) (excluding the cancellation fee which cannot be nearly £500 because that's how much I have lost out on).
What's worse is the live chat thing where you cannot speak to an actual human which is incredibly frustrating. I have been put in financial difficulty because of this.
I need you to review this as soon as possible please and issue the full refund that I am due.
Desired outcome: Please issue a full refund like I was told I would get - I did not get the flight refund despite cancellation within 24 hours.
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I have tried several times to contact love holidays via phone but I cannot seem to find a valid email for them.
Do you have any idea what the right email is?
I have tried several times to contact love holidays via phone but have had no luck. I cannot seem to find any email to contact - do you have any idea?
Take immediate action. Email Loveholidays all the evidence you have, stating that they are holding around £500 wrongfully. Otherwise, charge it back to your bank and escalate in public. Don’t also wait for their system which is not working.