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Outdoors Online Customer Service

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Camping & Fishing Outlet

227 North Loop 1604 East, Suite 150
San Antonio
Texas
United States - 78232

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Outdoors Online Complaints & Reviews

Outdoors Online / order never received

Ta
Dec 06, 2017

I ordered in January 2017 a Yeti lid & cup holder from Outdoors Online. I was told several times it was backordered & then the 2 help desk supports no longer existed. Can you help me get a refund or the actual products? Has anyone found this company & received the products they ordered? It...

Outdoors Online / outdoors online products

Al
Aug 30, 2017

I ordered four yeti ramblers 20 oz and one pack of stainless steel straws on 12/12/16. I have sent several emails to OutdoorOnline and have only hear from them once and nothing was taken care of. I did receive the stainless steel straws, but none of the yeti's. The straws were purchased on...

Outdoors Online / not receiving the merchandise I ordered on 12/22/2016 @ 03:49 pm

Pa
Aug 12, 2017

Order #93114 - Order total $152.90 11 items was ordered but I have not received these items: 1/ Black New style 30oz Handle for Yeti cup 1/ Metallic Teal Yeti Rambler 30oz cup 2/ Spill Resistant Closable Lid for 30oz Yeti Rambler 2/ Black Handle for 30oz Yeti Rampler Cups 1/ 100% Leakproof Lid...

Outdoors Online / 2 yeti tumblers

Jul 29, 2017

I ordered 2 30 oz. Yeti tumblers, a metallic purple & a lime green Yeti, on or around December 1st, 2016. My total was about $95.00 and I did not receive ANYTHING OR ANY MONEY BACK. I've put in I don't know hundreds of requests to find out where my money is & no response. I try to log onto...

Outdoors Online / yeti rambler/tumbler

Sc
Jul 28, 2017

I ordered 6...yes 6 of these on :Order Date: Monday 10 July, 2017 Order Information - Order #2653227 I have sent several emails and tried to find a contact # to reach them ...to no avail!!! My account was approved and charged my credit card the same day and there is still no further update...

Outdoors Online / jinjidosha

Te
Jul 04, 2017

They sent us photos of a car they never had and tricked us into paying a deposit to buy the car and send in to nz, now we have been trying for three weeks to get our money back, just warning over people not to buy anything from this company because they a scam and you will lose your money...

Outdoors Online / yeti wine glasses, straws, lid

As
Jul 04, 2017

This is the second time I have placed an order with this company. The first order came in a timely manner, in which I had placed the first order around the holidays so it took a little time to receive the order but I still received my products. So I placed another order back in January...

Outdoors Online / yeti cup & lid

Ja
Jun 13, 2017

I placed an order in December, and I still have not received all that I ordered. The order number was 92535. The total order was $43.28 ($29.99 for the cup, 9.99 for the lid, and 3.30 tax). I have received the lid, but not the cup. I don't have much use for the lid without the cup. Is the...

Outdoors Online / yeti lids/straws

Ni
Jun 12, 2017

I placed my order back in December 2016, still to this day, have gotten no response or received my order. I contacted their help desk several times, just to get a auto message saying someone would review and they give me a help desk ticket. I would like to get my money back! This busine...

Outdoors Online / yeti tumbler

Si
Jun 11, 2017

I ordered two yeti tumblers. One was camouflage and the other was the star struck one. I ordered them over a month ago. I've emailed them several times and they assured me I would get them and that they were super busy. They've sent me several emails saying that they shipped but they've...

Outdoors Online / yeti 20 ounce powder coated cup pink

Ju
Jun 07, 2017

I ordered two cups but still to this day have not received the hot pink 20 ounce powder coated yeti rambler cup for $29.99 the order was placed 11/27/2016 and the order number is 68716. I have tried to email the company and my emails just get returned stating that the email address i...

Outdoors Online / 30 oz powder coated yeti

Da
Jun 05, 2017

I ordered a tiffany blue 30oz yeti on December 14th, 2016. Order # 86045 and never received. It's now June 5th, which is beyond frustrating. It was supposed to be a Christmas present. I've emailed many of times wondering where my order is or demanding a refund. No one has ever emailed me...

Outdoors Online / lego mug

Li
May 29, 2017

I ordered this on December 17, 2016 and it has not been received. I have contacted the company 3 times and have never been contacted. Emails pasted below On Sunday, April 2, 2017 7:48 PM, Outdoors Online wrote: Dear Ca_girl_in_nw, We would like to acknowledge that we have received your request...

Outdoors Online / non-delivered order

Do
May 29, 2017

12/29/16 order placed for 20 oz. Yeti tumbler. Paid by Visa credit card. Invoice # 98052. Amount $29.99 Free Shipping Hot Pink powder coated Order was never received, although the money was pulled from my visa card. While trying to make an inquiry, I find that the web site is no longer...

Outdoors Online / outdoors online

Co
May 27, 2017

I ordered two yeti powdered coated cup so back in December of 2016, my credit card got charged but I never received my cups. It is now may. So you can understand my frustration. Order number 91850. 57.98$ spent and absolutely nothing was sent to me. I'd appreciate either my yetis I ordered...

Outdoors Online / I placed an order december 2016 for yeti products

Bu
May 24, 2017

My credit card was charged and my merchandise was never shipped. I contacted them almost weekly. At first I was told my items were back ordered, then in stock but my order was never processed to ship. Eventually my emails were no longer answered. I requested a refund and that never...

Outdoors Online / ordered items not received, no reimbursement

Ti
May 16, 2017

I placed an order on Dec. 12, 2016 and have never received merchandise. Order # 82789. Order summary Porpoise Top Style Polarized Sunglasses for Women with TR Frame (Model: HDTR0011) × 1 Blue Frame $29.99 Reusable Hard Plastic Drinking Straw (15 Straws) × 1 Mix Color $7.99 Yeti Rambler...

Outdoors Online / yeti rambler 30oz

La
May 16, 2017

I placed an order for the Yeti Rambler and Lid on March 14. I submitted payment through Amazon Pay and the charge went through immediately. This should have alerted me, but it was the first time I was using Amazon Pay so I wasn't sure. I received an email shortly after saying the lid wa...

Outdoors Online / yeti cup order

Te
May 10, 2017

I Made an order to outdoorsonline 11/2016 and still I received nothing. I chatted with the online service several times and they kept telling me it was gonna be shipped soon. Then they took that off the website and I sent several emails and nothing. They took my money and won't answer my...

Outdoors Online / I bought a yeti rambler black powder coated 30 oz cup and never received it

Je
May 02, 2017

On 12/9/16 I placed an order for this and never received it. Rambler Black Powder Coated 30oz Cup. FREE SHIPPING Gloss Black 1 $ 29.99 Scroll for more items Cost summary Description Price Subtotal $ 29.99 Shipping Free Taxes 2.40 Total USD $ 32.39 I have tried several times to contact them via...

Outdoors Online / yeti camo tumbler

Le
Apr 22, 2017

I ordered the camo yeti tumbler on Dec 5 for 29.99 for a Christmas gift. My credit card was charged but I never received the cup. I called them on Dec 15 inquiring about it and was told the wearhouse was out of stock but should receive it by Christmas. I did not! I called again on January...

Outdoors Online / yeti tumbler, lid, handle and tactical flashlight

Ke
Apr 22, 2017

I never received my order that I placed January 1, 2017. I emailed several times, with no reply to date. I called the toll free number and got a recorded message that the number had been disconnected or changed... I paid in full for my merchandise and cannot get anywhere! Horrible company!...

Outdoors Online / cancelled my order and never got a refund/ ordered a blue yeti and got a purple one

Mi
Apr 19, 2017

i placed an order for a pink yeti in september 2016 and then saw ad for a tiffany blue yeti in october 2016. cancelled 1st order and requested a refund and ordered the blue yeti. in january 2017 got a purple yeti in the mail from china. they told me to send it back and i would have to pay...

Outdoors Online / never received my cup!

Ch
Apr 19, 2017

This is turning a complete joke. I placed an order on 1/1/2017 I STILL have not received my cup! On Feb7th I was told I would get it in 5 to 8 business days. 8 days went by and NO CUP! Then again on 2/27 I was told I would again receive my cup in 5 to 8 business days. It has been 30 day...

Outdoors Online / yeti rambler powder coated tumbler in purple.

Ho
Apr 12, 2017

I ordered this tumbler on March 16, 2017 . I still haven't received it. Then on April 5, 2017 I asked for the status of it and said I would take a different color. It is order #OT4481T. They said they usually respond to comments within 24 hours. It's been 7 days and 7 hours since...

Outdoors Online / yeti paid for but still not received

Br
Apr 12, 2017

After finding this site and reading the numerous complaints, I see that I, too, am a victim of a scam artists. On March 9, I saw an ad on Facebook and ordered a 20 oz. Yeti rambler powder coated purple cup and lid. In a few days, I received the lid, but still no cup. I hope these ### burn...

Outdoors Online / yeti products

Sj
Apr 08, 2017

I was also taken in by the Yeti tumbler ad by this company. After many attempts to contact them about not receiving the order - and being told that it was ready to ship in the next 5-8 days, I contacted YETI directly. I was told that this company and the previous two names that thi...

Outdoors Online / yeti tumbler

Sw
Apr 07, 2017

Order a Yeti Tumbler on March 15, 2017 and am yet to receive it. They charged my card immediately. I have blowed there email up with no response! Tried calling and always a busy signal. Have done the online chat and they come back and tell me the it will be a minute and it goes straight to...

Outdoors Online / online glacier tumbler

Ma
Apr 05, 2017

I placed an order for a Glacier Tumbler nearly $25.00 on Feb 27, 2017 The amount was deducted immediately after the order was sent. I received an email confirming the order. After 2 weeks I email the support department, getting an automatic reply that my request had been received and...

Outdoors Online / yeti handle and tumbler handle accessory kit

Pe
Apr 05, 2017

I placed an order with Outdoors Online on 25 Dec 2016 for a pink handle for 30 oz Yeti Rambler Cup $9.99 and Tumbler Handle Accessory Kit 30 oz Yeti, Cup Holder $29.98. I received an email confirmation with an order number. It stated my order was received and would ship. January 20, 2017 I...

Outdoors Online / yeti cup

Ea
Apr 03, 2017

Placed and order for 2 Yeti cups on Christmas 2016 from 2 gift cards I got from Christmas. Its now 04/03/2017 and I have not received anything. I have tried to live chat several times with no responses from anyone after an hour wait on some occasions. I have called and once got in contact...

Outdoors Online / fraudulent business

Pe
Apr 03, 2017

Purchased a couple of items for Christmas on 12/1/16. I have sent several emails, called, and more emails and it is 4/3/17 and still no merchandise; although they charged my credit card the day I placed the order. They supposedly have a live chat, in which they never respond until you are...

Outdoors Online / order not received

Jp
Mar 31, 2017

Placed my order on 1/1/2017, payment cleared my bank on 1/4/2017. As of 3/31/2017, I still have not received order. I have contacted the company numerous times through email and, when answered, have been given various off-the-wall reasons for the delay in shipment. I was encouraged to call...

Outdoors Online / 30 oz metallic purple yeti

Ml
Mar 30, 2017

I ordered this product on 12/4/16 and still have not received it. I have called and emailed multiple times but have not heard a word from anyone at the company. Clearly I now know this is a fraudulent company and I have been screwed out of the money I paid for the Yeti! I have contacted...

Camping and Fishing Outlet / scam

Sm
Mar 29, 2017

Placed my order 12/24/16 for $80.98 and never ever have received my order... I have called the company two times, I sat on hold for 1 hour and 45 minutes and they refused to give me back my money!!! This company is a scam and however it states anyone who orders is protected under 4x buyer...

Outdoors Online / yeti rambler 20 oz and 30 oz powder coated cup.

Co
Mar 28, 2017

I placed an order on December 21, 2016 ( ORDER #92510) for a Yeti Rambler White Powder Coated 30oz Cup, as well as a Yeti Rambler 20oz Powder Coated Cup and I never received my order. I have contacted the company 3 times via their website e-mail address and no one has ever responded back...

Outdoors Online / order not received and no refund

Ta
Mar 28, 2017

I ordered a Yeti tumbler on 12/31/16. My card was charged immediately, but I have never received the item. I have sent numerous emails with no response back from the company. I have tried calling them many times and initially would be on hold forever with no one ever answering the call and...

Outdoors Online / order for yeti tumblr

Nm
Mar 27, 2017

My wife placed an order for a teal YETI Tumblr over a month ago. Needless to say the product still isn't here. Also no one answers phone or responds to email at this company. Its clearly ran by ### or people who enjoy to steal peoples hard earned money. The bad thing is, the cup she...

Outdoors Online / yeti coated tumbler

Tw
Mar 21, 2017

I fell for the same scam apparently! My spillproof top came in the mail from Outdoors Online, 2217 Matthews Township Parkway, Ste D-251, Matthews, NC 28105. The phone number and email are not working and of course no website to find a contact. I sent an email to Outdoors Online, which i...

Outdoors Online / yetti not received

Cl
Mar 20, 2017

I placed an order for a YETTI back in December 2016 I have yet to receive this item. I have called, left messages and even emailed them and not one person has ever responded to me. This company is stealing money from all of us and not giving us our products. DO NOT order from them!!!...