Hopper

I made a hotel reservation on the Hopper App which states it was a fully refundable if cancelled ten days prior to departure. I reserved my booking on September, 6, 2023. My hotel in Puerto Vallarta at Melia was booked for check-in on April 30, 2024-May 3, 2024. I canceled my Reservation on January 4, 2024. I received an email from Hopper stating I was going to receive a full refund within 3-10 business days. I have not received a refund as of today. I have tried to call Hopper to no avail. I tried to email as well and have not heard back from them. I am at a loss, not sure exactly what my next step should be.

Hopper Confirmation# R3RTM2FP6LVF

Reservation Code: [protected]

I purchased a ticket to Cario Egypt because they were showing the best price, But after the purchase they had so many add on fees that I could have purchase directly from the airline. Then I purchased the cancel for any reason to get a refund, I ended up having to cancel the trip and now have been waiting over 18 days and they still have not refunded the money!

I made the mistake of booking a flight to Barcelona on British Airline through Hopper. It was for a wedding so I chose a non refundable ticket for my son and I. Unfortunately he had a horrible accident where he broke his neck and has a spinal cord injury so he’s unable to fly. Even in this instance, both Hopper and British Air blamed one another and stated they can’t even give me a credit for a future date. We even sent the signed doctor note. So on top of major medical bills, I have lost $1,800 for our September 22 flight. If we’re able to fly again, I will only book directly through Airlines and book flexible tickets. I’m very disappointed with the horrible experience with both Hopper and British Air.

On 8/23 I made a reservation on 8/23 for one night. I went to go check in and after doing that and having my card charged for incidentals it came back declined. After contacting my bank they’d aid they blocked it because right after my purchase on Hopper there were other possible fraudulent charges. So I wasn’t able to check into the hotel. The hotel people told me to contact Hopper for my refund. And when I did they refused to give me back my money. It wasn’t my fault that there were fraudulent charges right after making my reservation on Hooper. Now I have to go the legal route and it’s frustrating! I had to sleep in my car. I don’t understand why they wouldn’t just give me my refund. I can see if I had just changed my mind but that wasn’t the case.

I hope this letter finds you well. I write to you with a heavy heart, seeking your assistance regarding a deeply troubling experience I encountered with Hopper Company and its associated agent which the vendor is RENTAL 8 and supplier the MODE COMPANY.

On 12nd July, my friend navigated the Hopper platform with the intention of booking a car using my phone. However, she was merely previewing the order without any intent of finalizing it. To my sheer surprise and dismay, I found that the funds for the booking were deducted from my account without any clear warning or confirmation prompt.

I promptly reached out to Hopper, expecting a straightforward resolution. Unfortunately, they deflected responsibility by stating that the funds were taken by the agent. With hopes of resolving the issue, I contacted the agent which is RENTAL 8 but was met with further disappointment as they passed the blame back onto Hopper. This has left me in a relentless cycle of blame-shifting, with my refund still out of reach.

I find this situation to be in stark violation of the principles of the Fair Trading Act. All I sought was a simple cancellation of the order and a full refund, but I now find myself in a seemingly endless loop of deflection and irresponsibility.

I have made my utmost efforts to resolve this issue, including multiple correspondences with both Hopper , MODE company and the agent, to no avail. I implore your esteemed agency to intervene and provide the necessary assistance.

Enclosed with this letter are all correspondences with Hoper and the agent, if you need, I can give you the details of the order, and proof of payment.

Thank you very much for your assistance. I look forward to a swift resolution to this predicament.

Best regards,

This company ain't trustworthy at all and they play games with you on their app. I tried to freeze some dates with a fee on basic economy, but then I booked a flight within their 7 day rule to get my deposit back. But guess what? When I booked my flight and selected to upgrade to economy, the price went up. And then, after I completed my booking and paid for the flight, I realized that I was booked back on basic economy! I tried to upgrade again, but they told me that I booked a cheaper ticket and I wasn't allowed to upgrade it. They didn't make any of this clear to me during the online process with Hooper. I was told to go directly to the airline, which was British Airways, but they said it had nothing to do with them and that I needed to go to my agent. When I booked online, they asked me if I wanted a refundable ticket, but when I checked in with the airline, it said my ticket was non-refundable according to Hooper. I didn't book with BA, I booked with Hooper, so stop playing games!

On my booking, it said I was allowed one piece of luggage for free and the second would cost ?100. But when I got to the airport and checked in, I was told that my ticket only allowed me one hand luggage and no suitcases. So my journey to leave and return cost me a total of ?340.00 for two people. There's no such thing as customer service for this company to clarify anything! So my whole journey cost me an extra ?340.00, and if I wasn't able to pay this money, I wouldn't have been able to travel. And the ticket was non-refundable after they got my money.

People who are giving this company good ratings are lying for them. Their statement at the bottom means nothing. I would never use this company again or recommend them to anyone! Their service is very poor, and what they're doing to customers is totally unacceptable!

This company needs to do some serious work. I decided to use Hopper because it promised to find all the connecting flights for me, making my travel experience more convenient. However, it turned out to be the most stressful and inconvenient experience I have ever had. I had booked a flight to Vietnam with multiple connecting flights: Miami to Chicago, Chicago to Narita, and Narita to Ho Chi Minh. But when it was time to check in, I never received an email or an option to check in online from the Hopper app. I found this strange and decided to call Hopper for help.

Unfortunately, Hopper was not able to help me because the airport help desk was closed. So, I called the airline myself and found out that our original flight from Miami to Chicago was still scheduled, but our connecting flight from Chicago to Narita was causing the issue. We only had 10 minutes to catch our connecting flight, which was impossible. The airline told us that Hopper was responsible for changing our flights and finding us new ones.

I called Hopper again, but got hung up on after giving my reservation number. On my third attempt, I was told that I would receive a call back, but no one ever did. Our flight was supposed to be at 7am, but now we were forced to head to the airport at 2am, hoping that we could somehow find a connecting flight that would work with our current itinerary or replace our first flight with one departing from FT Lauderdale instead at 6:45am. The problem was that we didn't have a confirmation or ticket of our first leg of the flight, and Hopper offices were closed. We had no way of showing the airline that we had tickets for that first leg of our flight.

This was the worst experience I have ever had. I am so upset and will never use this app again. Hopper needs to improve its customer service and make sure that its customers are not left stranded like we were.

I recently had a bad experience with Hopper and I want to share my thoughts. I was unable to get a refund for my ticket and instead was given "carrot cash" which has no actual value. I feel like I was scammed by this company.

Another issue I had was with their customer service. The only way to contact them is through messaging, but they close at 5pm. This was not disclosed to me beforehand and caused a lot of frustration when I needed to speak with someone after hours.

I did some research and found out that Hopper has a disclaimer that limits their liability for any damages or losses that may occur while using their services. This includes personal injury, loss of data, revenue, profits, reputation, use, or other economic advantage. They also assume no responsibility for any information, content, products, air travel, lodging, or other travel service or material available on or through their apps or services.

While I understand that companies need to protect themselves, I feel like this disclaimer is excessive and puts the customer at a disadvantage. In the event of any issues, Hopper's liability is limited to either the amount paid by the customer or $1,000, whichever is greater.

Overall, I would not recommend using Hopper for any travel needs. Their lack of transparency and limited liability make it difficult to trust them as a reliable source for booking flights and accommodations.

Don't book your flights through Hopper, it's a nightmare! At first, I really liked the app because of its great layout. However, when the Coronavirus outbreak happened and we had a layover in Shanghai, the airline canceled our Singapore to Canada flight on February 14th. I waited patiently for them to rebook our flights, but they didn't even notify us. On February 20th, I reached out to the airline and confirmed the cancellation. I immediately opened a chat on the Hopper app, but they don't have a phone number. I opened 5 chats over the next few days before writing a poor review on the play store. Finally, they replied and asked for my booking code. They said they take this seriously and will look into it. I sent it by email, and they immediately responded, saying they'll look into it. They didn't ask any questions, provide a timeline, or give an explanation. If they had just said they typically rebook 48 hours before flights, I could have relaxed for my two-week vacation until 2 days before the flight. I sent 4 more emails over the next few days and got the same response or no response. Finally, on March 5th, they let me know they're queuing these by departure date. We were set to leave on March 8th, and all the flights were booking up. 23 hours before our flight, they still hadn't responded. At that point, the airline was finally able to get involved and dealt with it no problem. We NEVER heard anything back from Hopper. DON'T put yourself through this stress! Pay the extra few dollars and book through the airline. You can still use them to search for flight deals, but save yourself the hassle. I even added on the optional tip to help Hopper keep running when I booked. I was never rude until the end, just some communication would have made me happy! Horrible, horrible customer service, and I have now deleted the app!

Hopper is a total scam! I'm a teacher who loves to travel, but I don't have a lot of money. I've been using Hopper for a few years now to find cheap flights, and I've always recommended it to my friends. But now that the pandemic has hit, I've had two of my trips cancelled by the airlines. And both times, I was told that my refund had been given to Hopper because I booked with them.

I've been trying to contact Hopper for weeks now, but there's no phone number or customer support email. All they have is a robo chat that doesn't help at all. It took me two days just to find a form to apply for a refund, and I still haven't heard back from them. And when I tried to contact their support team through the app, I just got sent in circles with meaningless articles.

I'm so frustrated with Hopper that I'll never use their app again. And I'm not just going to sit back and take it - I'm going to post this review on every travel forum I can find, and I'm even considering legal action. Hopper, if you're reading this, please contact me and fix this issue. You're stealing hard-working people's money, and it's not right. I used to think you were a great company, but now I'm ashamed to have ever recommended you.

I had a really bad experience with Hopper and I wouldn't recommend booking with them. I've been flying for over 20 years and this was honestly the worst experience I've had.

Here's what happened: I called Hopper to change my flight and they found me a new one. But I was on the phone with them for 4 hours waiting, so they said they would email me the flight itinerary instead of booking it right then. I got the email about 2 hours later and I replied right away, giving them permission to book the flight using the original credit card that I used for the reservation. But I didn't hear back from them, so I called them. That's when they told me that the fare had gone up $600 and that I would have to change my return flight too. They said it was because of a rule from the airline, but when I called the airline directly, they said that wasn't true.

I kept calling Hopper every day for 2 weeks, and finally they found me a flight I could take 12 hours before departure. I gave them my credit card number, they charged me for the flight, and I started packing. But 4 hours before departure, they called me and said that the ticket couldn't be booked because of a problem with the airline. I called the airline again and they said that Hopper hadn't put anything through. I kept calling every 4 hours to try to change my flight and check on the progress, but it took 34 days for them to finally find me a flight. They charged my card again and now I'm less than 48 hours away from my departure time, but Delta is telling me that Hopper still hasn't changed my flight. So now I'm waiting on the phone with Hopper for 2 hours to try to resolve the issue.

I would suggest using Hopper to check prices, but then booking directly with the airline. Don't make the same mistake I did and book through Hopper.

Hopper is definitely not the best app out there. My boyfriend and I were looking for flights to Dublin, Ireland and found a good deal on Hopper. We travel quite a bit, so we know what to look for when booking flights. The round trip flights we found on Hopper included seat selection and a checked bag each, so we went ahead and booked them. However, later that night, I received an email from Hopper stating that our selected seats were no longer available. I was confused and frustrated, so I called the airline directly to ask what was going on. The airline representative informed me that they don't offer seat selection for economy tickets, so Hopper charged us for something that was never even an option for our flight. He also told me that the checked bags were not included, which was another thing that Hopper falsely advertised. He said that I could add these things onto my booking for an extra $200 per person. When I asked him how much the flight would have cost if I had booked directly through the airline with the seats selected and a checked bag, I found out that I would have actually saved money compared to what Hopper advertised.

Getting a refund from Hopper was a nightmare. They make you contact the airline directly, which I did within 24 hours of booking. The airline easily refunded me, but two days later, I realized that my credit card had been charged through Hopper and not the airline. Trying to reach someone from Hopper was impossible, so I submitted a request for a refund through them. They informed me that I needed to send them verification from the airline stating that they were refunding the total booking before they would proceed with a refund from Hopper. This was not written anywhere in their rules, and I would have been waiting forever to receive a refund from Hopper if I hadn't reached out to them. They would have just kept my money. Finally, two business days later, I was refunded for only one of the tickets, so I had to start the whole process of trying to contact someone from Hopper to refund my second ticket again.

Overall, my experience with Hopper was beyond frustrating, and I would not recommend this app to anyone.

So, I recently tried out this website called "hopper" to book a room in Las Vegas for a three-day weekend that was also the perfect day to get married - 02/22/22. Unfortunately, the rates were inflated due to the car shows going on, and I ended up paying a lot more than I expected. I was pretty disappointed with the site and didn't think it had any potential.

However, a friend of mine told me that hopper actually had better rates than other sites, so I decided to give it another try. I soon found out that this was a total scam. The price freeze thing they offered was a complete lie - the night before the freeze was set to expire, the amount due went from $350 to $1,100. Apparently, I had maxed out my savings at $300, and the new total due was $850. I was so angry! All the rooms were now about $1,000 a night, and I had to pay the higher rates through the actual resort.

Hopper didn't help at all - in fact, it made things worse. Their "Carrot Cash" program was a joke. I ended up booking a room directly through the resort, which was a bit more expensive but still a better deal. At least all the fees, taxes, and deposits were upfront. Hopper, on the other hand, was unprofessional and had no customer service helpline. It was a complete scam.

I would never recommend hopper to anyone. All the "book cheaper sites" are just out to get your money, but hopper takes the cake. They take their cut and you're still responsible for all other fees at check-in. It's just not worth it. Spend the extra cents on your reservation and have peace of mind.

To make matters worse, when I tried to resolve the issue with their customer service, they told me to "DM THEM ON TWITTER." Seriously? Who does that? I'm currently disputing the charge with my credit card bank, and I'm so glad I didn't pay with my Chase account. If I had, I would have had my money back already.

Overall, hopper is just trashy. I hope this place goes down burning.

I've used Hopper a few times now and my experiences have been mixed. Back in August of 2021, I used the app to book a flight and everything went smoothly. However, this week I tried to use it to book a hotel and it was a nightmare. The app has a "price freeze" option that allows you to lock in a price by paying a small deposit. If the price goes down, you get the lower cost, but if the room you chose is no longer available, Hopper is supposed to get you a room with the same bed option to fill the gap. Unfortunately, when this happened to me, they said there were "no other rooms with this bed option" and I would have to cancel. But I found multiple other listings from the same hotel with the same room and bed option for a higher price! They didn't honor their original terms and it left a bad taste in my mouth.

So, I hastily booked another one of their "deals" and after one Google search, I found out that their "highly reviewed hotel" was actually getting scathing 1-star reviews. I cancelled the booking about 30 minutes after making it, but at first, they were only going to refund me some of it, leaving out about $20 on a $300 hotel stay. It was frustrating to deal with their customer service. For such a "tech-savvy" app, there is no virtual chat or even a phone number to call. You have to email back and forth and wait hours for a response. It took me talking to four different people for one issue because of the long wait times between responses. Also, in order to even email them, you must attach it to a current or past trip. So, if you cancel and have issues with anything involving the cancellation, you can't contact them unless you have a previous trip (thankfully, I did).

On top of that, their refund policy takes a standard 3-10 business days, but when I asked about when they think it'll be processed because it's a fair amount of money for me, I was told to contact my bank. When I did, my bank assured me it was their job to notify me, and they would have no idea when the refund would be processed. As soon as the bank gets it, they put it in your account.

Overall, the app has useful features, but there's a lot of dishonesty involved in customer service, and it's honestly just really hard to contact them in the first place. I hope they improve their customer service and refund policies in the future.

it's a complete waste of time and money. Sure, their app may make you feel like you're saving money with their "freeze" system, but in reality, it's just a ploy to get you to spend more money on their platform. They charge you a fee to lock in a price for a short time and then refund you in carrot cash if you don't book. However, what they don't tell you is that their refunds are more like coupons than store credits and can't be combined. Plus, when you search for a room on Hopper, they factor in any carrot cash you have into the daily price, making it look like you're getting a great deal when in reality, the price is often much higher than what you can book for on most other sites.

To make matters worse, Hopper charges you each step of the way and even automatically adds tips for themselves that you have to opt-out of. It's ridiculous that a reputable online business would ask for tips like a valet with their hand palm up waiting for money. And if you want any decent customer service, you have to pay in advance for "VIP Service" or you'll never have the option to communicate with a live person.

In my family's personal experience, Hopper lost our booking, only partially refunded us in carrot cash, and booked only 1 day instead of 7. When we tried to get a refund for their error, they told us we could cancel and get nothing back or pay them $54 more to check into the booking they screwed up. It was a full-fledged lie on the part of Hopper to get more money out of us. Their customer service offered us another $65 carrot cash coupon, which can't be spent on anything but a new booking. The catch is even with rooms that cost much less than $65, Hopper would take another fee. We had to stop payment and block them on our debit card for them to stop charging us.

Overall, I would highly recommend staying away from Hopper. They may seem like they're saving you money, but in reality, they're just trying to get more money out of you. Their customer service is terrible, and they don't care about their customers. Save yourself the headache and book your travel elsewhere.