Loveholidays

Hello,

I booked Hotel at 'Safira deluxe' from the 4th to the 14th of May 2022, booking reference LOV32105040.

I had no choice but to cancel due to a family emergency. I have sent multiple emails/chats/calls informing you. I would not be checking in or making use of room and all inclusive facilities I heard nothing back for several days yet I still contacted your company via phone email and chat.

Finally I received an unnecessarily long email which I found complicated and could only assume was confirmation of my multiple unanswered and eager requests- especially as it was so close to the departure date.

I booked this time away after I was recently diagnosed with PTSD from three different sources whereby the professional body recommended I book a holiday and try to relax, whilst she put in place therapy sessions, this is also why I have taken my time to carefully construct this email and find quite hard under the circumstances. As you can imagine saving this money was hard and i dedicated lots of hours of work being an NHS / private nurse on the front line since the start of their pandemic.

Since this I have tried to contact you for help and obviously a refund your company told me to contact the hotel which I did the hotel informed me they could not help and this is because I booked via love holiday and not the hotel directly and so this information went back and forth.. I have bought insurance I would like to claim this pre-book option for which I paid extra to cover both myself and my partner in case of unforeseen circumstances / cancellation.

Can you now further advised me, as you can imagine this is greatly impacting on my PTSD symptoms causing myself stress sleepless nights trouble eating and drinking weight loss and over overall having a horrible negative effect on my fibromyalgia.

My booking reference number from easyJet from Bristol to Antalya is K3C D1P3

my booking number for Jet2 holidays from Antalya to Bristol is 3CS 6P6

overall I paid around a hundred pound for transfers 800 pound for hotel 500 pounds for flights this holiday in total costed me £1,360.54 as you can imagine this whole concept of of everything previously mentioned has been unbelievably stressful triggering my PTSD on fibromyalgia to which constriction this email to you has been very hard The impact is is making me extremely ill I have attached my insurance policy number booked with love holidays to clarify and to this date so far I have received very little correspondence from anybody and I'm eager to correspond I wait your help on this increasingly frustrating matter.

insurance policy details with love holiday are:

Sophie Bailey: [protected]

Sanju Vengatasamy: [protected]

yours sincerely

Sophie Bailey

I made a reservation through Trivago on 06/Oct./2018 for the Serenity Fun City Hotel, Makadi, Hurghada covering the period 10/Oct/18 to 13/Oct/18.

The reservation was handled subsequently by loveholidays (booking ref: #lov-663261u) and I received booking confirmation letter.

on 08/Oct/2018, i have received email from loveholidays informing me that the booking is canceled by the service provider because i am Egyptian resident, while the rooms rate is available only for UK/Irish residents and they are waiting the service provider confirmation that the booking can be canceled free of charge.

Such conditions were not clearly mentioned during my booking process on loveholidays website, and i have correctly entered all my data including my country of resident.

until today loveholidays have not confirmed refund.

Due to such delay in response from loveholidays, I could not find another suitable booking, while my vacation will start 10/Oct/2018.

Now, I can`t accept booking cancellation due to reasons not attributed to me, and i need to proceed with my booking and check in process without any trouble with Hotel "Serenity Fun City".

I see that everybody says the same: this company has a lovely website, but their service and what they provide is terrible.
So I'm here to say the same and to warn you not to order anything from loveholidays. You will only spend your money on nothing and they will stress you out. All they want from you is your money and once you paid, forget about them.
Their customer service doesn't exist, so be sure your issues won't be resolved. I tried to contact them multiple times and the result of this is that I'm sitting and writing a bad review, wanting to refund my money they stole.