Loveholidays

I was due to fly to benidorm on the 6th of March and when I tried to check in it said that all flights had been grounded by ryanair. I wasn't notified that all flights had been cancelled until I tried to check in. I phoned love holidays and was told that I would get a full refund once they have heard back from the airline. I have tried to get intouch with them via their chat bot and on the phone but I am no further forward.

Due to the flights being cancelled me and my sister, who I was travelling with, lost a weeks pay. I am a pensioner and I can not afford to lose this money.

I paid £919.64 for this holiday.

Flights- £244.36

Accommodation- £639.94

Transfer- £35.44

I also paid and extra £116 for baggage.

I booked a holiday for 4 people on the 29th March to travel on the 9th of April. You sent an email response within 2 minutes stating it was pending and that it would be booked within 48 hours, but if there were any issues you'd be in touch within 72 hours. I have had no contacted whatsoever. Without a booking reference I am unable to even contact you or access your manage my bookings page, so there is literally nothing I do until the date has passed and I re claim through the credit card. You managed to take full payment for the holiday within 48 hours though, spookily enough. This is an appalling way top do business.

Package holiday was booked in 2022 for a Holiday in May 2023. The flights were booked as per attached documentation to fly from Robin Hood Doncaster Sheffield Airport (Thomson Flight TOM3568)

In September 2022 Doncaster Sheffield Airport announced the closure of the Airport with no flights to depart after Oct 2022.

Guidance given was that all tour operators would transfer the flights to other airports.

We had not had any contact so In January Various attempts were made to make contact with Love holiday representatives regarding this issue, we were unable to speak to anyone and the chat function on the app was automated and did not assist us.

We contacted Thomson directly and they informed us that our agent must request the transfer onto a new airport and made us aware that flights from Manchester on the same dates and same times were available

Using the “Love Holidays On line Mange my booking app” we followed the steps to change the airport from Doncaster to Manchester. only to find that Manchester was not on offer it was Newcastle Airport only. This Airport is not accessible by public transport due to distance and therefore not suitable for us to travel from. We were able to use the Love holidays Chat facility who gave us guidance of what to do next.

understanding that the new flights would be raised from Manchester Airport

When checked the Manage my booking App 24hrs later holiday now showed cancelled with no new flights from Manchester,

when I got in touch to love holidays they said that I need my money back from Thompson, Rang Thompsons they said Love holiday s had been refunded back in 2022 when Airport closed

Called Love Holidays and they said that their own policy states they do not give a refund.

We booked a transfer with yourselves with MTS Globe, the representative wasn't there when we turned up. Waited an hour for him to appear, only to be told we weren't even down on his list even tho we had supporting paperwork to prove otherwise. 31/2 hours later we finally got to the hotel. We have our 5 year granddaughter with us who was passed herself, totally unacceptable as we are all now over tired and drained, this will ruin our holiday as the wee lass is still crying!

Nicole.Nash

8 Westbourne place merthyr tydfil

Cf47 0yg

Hi we had booked a holiday to eri beach

Via yourselves. We followed the whole process our flights was the following

LS1885, BRS HER, 06:00 - 11:20

LS1886, HER BRS, 12:05 - 13:30

We boarded these correct flights but we arrived at thessaloniki airport which is the wrong destination. We contacted your emergency team and nothing could be done.

We paid for another hotel here in thessaloniki and we could not do a 14 hour car journey. Or catch another 2 flights with 4 young children.

I am shocked that yourselves and jet2 are passing this issue back and forth.

We have paid a lot of money for eri beach and we have had to pay more money on a self catering hotel and transfers plus the back fall of not being all inclusive.

I want this resolved as this has cost us thousands and the be stranded in the wrong airport. With no help what so ever.

You had emailed me 2 days before asking to confirm details I had done this I tried to email 8 times. I tried to call and constantly got told I had to wait for you to call me back. No help what so ever. The booking is a shambles.

I want this resolved ASAP or I am taking this to the ombudsman.

All the paperwork you have sent us have different details on them all!

We have no money we are in a hole of a hotel in the middle of a city with hundreds of football hooligans.

Please help us details attached below

Many thanks

Nicole Nash

[protected]

Hello,

I booked Hotel at 'Safira deluxe' from the 4th to the 14th of May 2022, booking reference LOV32105040.

I had no choice but to cancel due to a family emergency. I have sent multiple emails/chats/calls informing you. I would not be checking in or making use of room and all inclusive facilities I heard nothing back for several days yet I still contacted your company via phone email and chat.

Finally I received an unnecessarily long email which I found complicated and could only assume was confirmation of my multiple unanswered and eager requests- especially as it was so close to the departure date.

I booked this time away after I was recently diagnosed with PTSD from three different sources whereby the professional body recommended I book a holiday and try to relax, whilst she put in place therapy sessions, this is also why I have taken my time to carefully construct this email and find quite hard under the circumstances. As you can imagine saving this money was hard and i dedicated lots of hours of work being an NHS / private nurse on the front line since the start of their pandemic.

Since this I have tried to contact you for help and obviously a refund your company told me to contact the hotel which I did the hotel informed me they could not help and this is because I booked via love holiday and not the hotel directly and so this information went back and forth.. I have bought insurance I would like to claim this pre-book option for which I paid extra to cover both myself and my partner in case of unforeseen circumstances / cancellation.

Can you now further advised me, as you can imagine this is greatly impacting on my PTSD symptoms causing myself stress sleepless nights trouble eating and drinking weight loss and over overall having a horrible negative effect on my fibromyalgia.

My booking reference number from easyJet from Bristol to Antalya is K3C D1P3

my booking number for Jet2 holidays from Antalya to Bristol is 3CS 6P6

overall I paid around a hundred pound for transfers 800 pound for hotel 500 pounds for flights this holiday in total costed me £1,360.54 as you can imagine this whole concept of of everything previously mentioned has been unbelievably stressful triggering my PTSD on fibromyalgia to which constriction this email to you has been very hard The impact is is making me extremely ill I have attached my insurance policy number booked with love holidays to clarify and to this date so far I have received very little correspondence from anybody and I'm eager to correspond I wait your help on this increasingly frustrating matter.

insurance policy details with love holiday are:

Sophie Bailey: [protected]

Sanju Vengatasamy: [protected]

yours sincerely

Sophie Bailey

I made a reservation through Trivago on 06/Oct./2018 for the Serenity Fun City Hotel, Makadi, Hurghada covering the period 10/Oct/18 to 13/Oct/18.

The reservation was handled subsequently by loveholidays (booking ref: #lov-663261u) and I received booking confirmation letter.

on 08/Oct/2018, i have received email from loveholidays informing me that the booking is canceled by the service provider because i am Egyptian resident, while the rooms rate is available only for UK/Irish residents and they are waiting the service provider confirmation that the booking can be canceled free of charge.

Such conditions were not clearly mentioned during my booking process on loveholidays website, and i have correctly entered all my data including my country of resident.

until today loveholidays have not confirmed refund.

Due to such delay in response from loveholidays, I could not find another suitable booking, while my vacation will start 10/Oct/2018.

Now, I can`t accept booking cancellation due to reasons not attributed to me, and i need to proceed with my booking and check in process without any trouble with Hotel "Serenity Fun City".

I see that everybody says the same: this company has a lovely website, but their service and what they provide is terrible.
So I'm here to say the same and to warn you not to order anything from loveholidays. You will only spend your money on nothing and they will stress you out. All they want from you is your money and once you paid, forget about them.
Their customer service doesn't exist, so be sure your issues won't be resolved. I tried to contact them multiple times and the result of this is that I'm sitting and writing a bad review, wanting to refund my money they stole.