Menu
Write a review
File a complaint
OneTwoTrip Profile

OneTwoTrip

www.onetwotrip.com

Learn how the rating is calculated

1.0 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

OneTwoTrip Complaints 10

ComplaintsBoard
N
4:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OneTwoTrip The Worst Customer Service: My Experience with OneTwoTrip

OneTwoTrip is a website that I used to book my travel tickets but I have to say that I'm incredibly disappointed in the lack of customer service in this company. I have been trying to get in touch with them since February 2022 and it's currently in the middle of August 2022 and I still have not received any response from them at all. I mean, come on! This is six months of waiting and it's absolutely ridiculous.

I have tried contacting them through various means – email, phone, live chat – but to no avail. It's almost like they don't care about their customers at all. And that's not even the worst part. They have absolutely no regard for the time or money that their customers put into booking with them. I had to postpone my entire trip because of their lack of response and it has caused me a lot of inconvenience and expense.

I believe that their customer service is the worst I've ever encountered. They refuse to interact with clients in any feasible way, which is absolutely unacceptable in this day and age. People need support when booking travel, and if a company can't provide that, then they should not be in business at all.

I don't know how they stay in business, but I would not recommend using OneTwoTrip for anyone who values their time and money. It's a complete waste and there are far better options out there with better customer support and communication.

In conclusion, I highly advise against using OneTwoTrip as they do not value their customers and their lack of response is incredibly frustrating.

Read full review of OneTwoTrip
Hide full review
ComplaintsBoard
K
4:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OneTwoTrip Unreliable Payment System - My Disappointing Experience with OneTwoTrip

So, recently I decided to book some tickets on OneTwoTrip website. Well, it was not that rosy experience, as I have expected. They literally charged more amount from my visa card than originally mentioned on the tickets. To be honest, it was quite a surprise for me, and I became disappointed and frustrated with their service. I'm not sure about the glitch, maybe there was something wrong with their payment gateway, but as a customer, it really matters to me that my transactions go smoothly and seamlessly without any complications.

In general, I'm not fond of writing negative reviews for any site or product, but it was an overwhelmingly unpleasant experience for me, and I believe that by leaving this review here, I may prevent others from going through the same or similar issues. That's the reason why I honestly cannot recommend anybody to use OneTwoTrip for their travel needs.

Overall, my verdict is that OneTwoTrip is not a reliable site for booking travel tickets and the seller's service may lead to some unexpected and unwanted financial surprises.

Read full review of OneTwoTrip
Hide full review
ComplaintsBoard
C
2:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OneTwoTrip Beware of OneTwoTrip: My experience with this travel booking site was a nightmare

OneTwoTrip is a travel booking site that I highly do not recommend using. My recent experience with them left me with a bitter taste in my mouth. They had rejected my payment for no apparent reason and now, even after four days, I still have $600 tied up in my account with no return in sight. If I didn't have some extra money stashed away, I would have been in a lot of financial trouble. It's really unsettling that they haven't even communicated with me about the issue and I feel as if I'm being cheated. It's no wonder people call it fraud!
I had high hopes for OneTwoTrip, but the experience has been far from satisfactory. With so many other travel booking options out there, it's not worth the risk of losing your hard-earned money. In conclusion, I strongly advise against using OneTwoTrip for travel bookings.

Read full review of OneTwoTrip
Hide full review

Is OneTwoTrip Legit?

OneTwoTrip earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds OneTwoTrip to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, OneTwoTrip is known for their high standards and safety. If you're thinking about dealing with OneTwoTrip, it's wise to check how they handle complaints.

A long registered date for onetwotrip.com can be seen as a positive aspect for OneTwoTrip as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of OneTwoTrip's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Onetwotrip.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Onetwotrip.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, OneTwoTrip appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for OneTwoTrip have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up OneTwoTrip and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While OneTwoTrip has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • OneTwoTrip protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

OneTwoTrip OneTwoTrip: A Total Disaster for Booking Flights, Review

So, I tried to book a flight on OneTwoTrip and it was a total disaster. I thought everything was going smoothly until I got an insufficient funds message instead of a confirmation number. My bank account was charged $1301.48 but there was no record of my booking. I tried calling customer service but I've been on hold for 3 hours without any answer.

The ticket price was only $1180 so obviously I had enough funds to cover it. To make matters worse, the only thing OneTwoTrip sent me was a generic email saying they rejected the transaction. I've tried to cancel the transaction with my bank but they won't accept anything from OneTwoTrip.

Now I'm out over $1300 with no tickets and no refund. This has been a huge headache and I would not recommend using OneTwoTrip for any future flights.

Read full review of OneTwoTrip
Hide full review
ComplaintsBoard
Z
Verified customer This complaint was posted by a verified customer. Learn more

OneTwoTrip OneTwoTrip cancelled my refund without explanation - worst service ever!

So, I booked a flight on OneTwoTrip and everything was fine until Covid-19 hit. Unfortunately, my flight got cancelled and they told me to fill out a refund form and wait for 30 days. I did what they asked, but after waiting for three long months, I still hadn't received any response from them. Then, they replied to me saying that my refund has been cancelled! What?! I mean, seriously, what kind of service is that? All my information on Emirates is gone now, and I have no idea what to do next.

I tried to contact OneTwoTrip, but all I received were robot replies. It's so frustrating! It feels like they don't even care about us. They just stole my money and left me stranded. I'm extremely angry and disappointed with their service.

I don't know what to do now, but I hope nobody else has to go through what I'm going through. It's just not fair! I trusted them with my hard-earned money, and they simply let me down. Be careful when booking with OneTwoTrip, guys!

Read full review of OneTwoTrip
Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

OneTwoTrip Unfortunate Hotel Mix-Up and Poor Customer Service with OneTwoTrip

Just recently, I reserved a hotel in Venice through OneTwoTrip and it was a bummer that they mixed up the names, leading to me being booked in another hotel. It wasn't even the same level of quality that I had paid for. It was unfortunate that I had to stay in the lesser hotel on the first night of my trip. OneTwoTrip took their sweet time investigating for three weeks with no updates and reimbursement yet. To be honest, I wouldn't suggest booking hotels with them in the future.

Read full review of OneTwoTrip
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

OneTwoTrip Avoid OneTwoTrip: Terrible Experience Cancelling Flight to Dubai via Tehran

I recently decided to try out OneTwoTrip for booking a flight to Dubai with a connecting flight in Tehran. Unfortunately, I was not able to obtain a visa and had to cancel my tickets. I was relieved to find that my first flight from Moscow to Tehran was refunded without issue. However, my experience with the second flight from Tehran to Dubai was nothing short of dreadful.

After realizing I needed to cancel my second ticket, I reached out to the support team. To my frustration, I received only automated responses stating that my request was in progress. Despite two months of waiting, there was no progress to report and I was never given any updates. Eventually, I lost all of my money because of this terrible experience.

My advice to anyone reading this would be to steer clear of OneTwoTrip. This is by far the most unprofessional service I have ever used, and I have no intention of using it again. I urge you to avoid making the same mistake that I did, unless it is an absolute emergency.

Read full review of OneTwoTrip
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

OneTwoTrip Disappointing Experience with OneTwoTrip: One-Way Ticket instead of Round Trip & Poor Customer Service

I gotta say, my experience with OneTwoTrip didn't go as planned. I purchased a ticket for a round trip, but when I got to the airport for my return flight, they told me I only had a one-way ticket. Can you believe that? Panic mode set in and I had to fork over more money for a return flight, thankfully I got there early.

When I reached out to customer service, they gave me a runaround and said I had already used my return ticket. Huh?! They suggested I contact the airline to get it straightened out. Ugh, talk about frustrating.

Now, I gotta be real with you, their customer service English was just not good. It was hard to understand what they were saying. Maybe it was just the representative I talked to, who knows.

All in all, I wouldn't say my experience with OneTwoTrip was decent at best. I hope they get their act together because I don't want anyone to go through what I went through.

Read full review of OneTwoTrip
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

OneTwoTrip OneTwoTrip Review: Poor User Interface and Disappointing Customer Service

I have recently used the online booking website, OneTwoTrip, to book my travel arrangements. However, my experience with the website was not a pleasant one. I found the website to have a confusing user interface which created a lot of frustration while making my travel booking.

When I finally managed to complete my booking, I realised that the name on my ticket was reversed due to the way the website is designed. This was a simple issue that could easily be resolved, but when I approached the customer service department, they refused to change the error unless a cancellation fee was paid.

I was very disappointed with the level of customer service I received from OneTwoTrip. Despite my multiple attempts to contact them to rectify the error, they refused to help me out until I paid extra charges. It was quite disheartening to note that they wouldn't make a simple adjustment that would have saved me a great deal of inconvenience.

Eventually, I decided to cancel my booking and book with another online travel agency. I can only imagine how frustrating it would have been to discover the mistake late, and miss my flight because I had not corrected the error. It is very disappointing that a company would behave in such a manner.

I must say that my experience with OneTwoTrip was less than satisfactory, and I will never use their website again. If you are planning to book your travel arrangements online, I would advise you to think consciously about the service quality offered by the company before committing to them. Save yourself the hassle and book elsewhere.

Read full review of OneTwoTrip
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

OneTwoTrip Disappointing experience with OneTwoTrip's booking process and customer service

So, I decided to give OneTwoTrip a try, and boy was it a disappointment. I was excited to book my travel through their website, but as soon as I entered my card details, both my cards were rejected. I didn't know what to do, so I decided to give them a call and complain about the issue.

Unfortunately, the lady I spoke to had no idea on how to solve the problem. She kept asking me questions about my details and even stated that there was some technical team they needed to consult with first. I found the whole situation messed up since the booking process should have been straightforward.

Moreover, I decided to keep on trying and even managed to lock in a booking. However, as soon as I checked back on their website, I noticed that the booking price had increased. Once again, I decided to give their customer service a call. I expected some help, but instead, the lady I spoke to seemed clueless and uninterested in my situation. She kept on asking for my details which made me wonder if they knew all my information already.

After being unsatisfied with the service, I decided to cancel everything and look for other travel agencies. Honestly, the whole process left me feeling frustrated and angry at why OneTwoTrip was allowing such incompetence within their customer service. I wouldn't recommend them to anyone, and I hope they improve their services soon.

Read full review of OneTwoTrip
Hide full review

Overview of OneTwoTrip complaint handling

OneTwoTrip reviews first appeared on Complaints Board on May 17, 2023. The latest review The Worst Customer Service: My Experience with OneTwoTrip was posted on Jun 5, 2023. OneTwoTrip has an average consumer rating of 1 stars from 10 reviews. OneTwoTrip has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
OneTwoTrip Category
OneTwoTrip is ranked 4 among 103 companies in the Online Travel Booking Platforms category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.