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LBC Express Customer Care Service


LBC Express, Inc.

SM City Cebu

Customer Support Phone Numbers

1800 108 585 999(Philippines)
362 267
1800 522 0000(Australia)
32 24
1800 816 222(Malaysia)
8 8
+63 322 320 668(Philippines)
361 220
+63 858 5999(Philippines, Metro Manila)
162 103
+63 908 6522(Philippines, Business Solutions)
79 56
+1 800 338 5424(United States)
15 17
2 5
+44 203 110 2522(United Kingdom)
1 8
0 10
+34 931 770 555(Spain, Barcelona)
1 3
+34 911 868 889(Spain, Madrid)
1 3
2 4
0 2
1 2
0 2
+852 800 961 522(Hong Kong)
1 1
2 4
2 3
+1 670 234 9013(Saipan, Northern Mariana Islands)
1 1
+1 670 233 5605(Saipan, Northern Mariana Islands)
0 1
+966 547 212 962(Saudi Arabia)
6 4
+65 800 101 2708(Singapore)
0 6
1 1

LBC Express Complaints & Reviews

LBC Express / service delivery

Darylgalicia on Jan 22, 2019

To LBC Management I would like to complain the LBC EspaƱa delivery team regarding on my package, due of their very slow action. My package supposedly delivered yesterday Monday 01/21/19 but until now theres no package. According to the system they've tried to deliver it yesterday but the...

LBC Express / shipment issue

Ren Amarante on Jan 21, 2019

January 21, 2019 Shipment issue. Please get in touch with us through our official customer care channels. Can you help me how to fix that issue because i dont know what to do. this was my first time to transac in LBC so i know it would be good to transact. please help me as soon as possible. i really need the item that i bought on the online shop.

LBC Express / shipment issue?

Tenaj Dizon Ponsica on Jan 21, 2019

Tracking # 173054980197, please explain what happen to my parcel; Date of last status transaction status January 21, 2019 shipment issue. please get in touch with us through our official customer care channels. January 21, 2019 ready for delivery. please expect delivery within the...

LBC Express / service

Eda Pot on Jan 21, 2019

Complaint: misinformation 1. Around nov 2018 - they were not letting me pickup my item bec name on the receiver did not state my 2nd name. How stupid was that when it was not the 1st first transaction with that branch. Same with farmers mall branch, they allow me with my first name. If it...

LBC Express / my box was delivered soaking wet and all the artwork and book destroyed

Verity Wigley 1 on Jan 18, 2019

I shipped 3 xl boxes from mall of asia lbc office january 5th My boxes each cost almost 3k to shio and had about 4 k worth of stock inside My first box arrived on wednesday the 9th january This boxes was soaking wet and extremely damaged When my staff signed for the box they did not...

LBC Express / document

Jetronabellera on Jan 16, 2019

January 15, 2019 in the afternoon my mother went to LBC express Vasra, Culiat branch to send a document. She filled all the necessary forms with the correct name of the receiver (Lourdes B. Dela Cruz) and paid the amount and so she got the receipt with the details of transaction and...

LBC Express / parcel

Bujoy Juanico Lagrito on Jan 16, 2019

Somebody took the parcel shipped by my mother josefina J. Lagrito last 01/12/19 with tracking number 181323805740 which was supposed to be picked up by Jasper P. Benitez at LBC Silay City Negros Occidental branch. We tracked the parcel by using the tracking number they provided and it wa...

LBC Express / shipment issue, pls contact customer service. parcel from international.

Kimkimi365 on Jan 16, 2019

My package no is 891012021752. Pls contact me 09458670904 (riverview, lagawe ifugao) email - Im upset because my item says it will be delivered within the day, then afterwards it says there is a shipment issue (pls get in touch through our c. S). I have no idea how it...

LBC Express / delivery (visayas)

Ryan Quinal on Jan 15, 2019

Last Jan. 3, 2019, I renewed my passport at DFA Tacloban and had it delivered. I tried to trace the tracking no. given at but "no result found". I am expecting for my package to arrive last Jan. 14, 2019 but until now I don't have it yet. I am waiting for my passport to...

LBC Express / return package send by pio bacolod thru lbc robinson las pinas city

Amado M. Lim on Jan 15, 2019

I am Amado M. Lim assigned by my friend Mr. Pio Bacolod to get the returned package which he sent VIA LBC Robinson Las Pinas City Branch. With TRacking no. 126807742777 I did make a follow up at LBC / ROBS LPC LBC Robinson Las Pinas requested this Package from Manila to send it to...

LBC Express / passport/ not claimed yet

Ana Sibug on Jan 15, 2019

Jan. 7, 2018 As far as I know it should be out on jan 7, but up until now theres no passport have been deliver to my house. So I tracked down my tracking number provided by the lbc delivery. Its been in and out to your office it always says (out for delivery, pending for pick up) so I just...

LBC Express / my parcel is not delivered

jam fuentes on Jan 12, 2019

LBC EXPRESS!im so disappointed with your service because until now my parcel is not yet delivered, January 5, 2019 when my parcel is being ship but until now I didn't recieved it, even in your online tracking the updates is still the same..Whats wrong with your service!Please give me an...

LBC Express / I am complaining about their slow delivery

Lhennie Cunanan on Jan 11, 2019

I've ordered the product weeks ago and I've been waiting for a text on when they are going to deliver. The other products I ordered from shopee have already arrived and was delivered by Black Arrow. When they were delivering the item I was not around since it was weekend and just texted me...

LBC Express / delivered to unknown person!!!

Kendy Carpena on Jan 11, 2019

The documents I sent was deliver to unknown person. I already reported this to your hotline and they told me to give a feedback after 3 working days. How's the retrieval of the shipment? Please update me. I was waiting for 1 week and yet no response?! Hoping to hear updates from you. Thi...

LBC Express / delivery

Fren San Luis on Jan 11, 2019

I send a document on january 9 and received a message that my document was received already by someone on january 10 which is not the one I wrote in the documents provided. On january 11 as I checked my tracking it was out for delivery on january 11 at 10 am. Then once I checked again on...

LBC Express / shipment issue.

Milcah Rose Pe Marfil on Jan 11, 2019

I am still waiting for my order from lazada through lbc express with tracking number 87200668148. I have ordered it last dec 4, 2018 and it arrived at lbc express antique last january 10, 2019 with the same delivery date. How will I know the problem with my items? I have not received any...

LBC Express / delivery box wet and damaged

Verity wigley on Jan 10, 2019

I cant find the Reciept for my package It wad 1 of 3 boxes seny from manila saturday 5th jan Arrived wednesday 9th jan Siargao island Was sent from verity wigley to hippies surf shop The package was soaking wet and squashed Inside cantained books and art products all of which have been ruined It...

LBC Express/LBC Bataan Delivery Hub / shipment issue. please get in touch with us through our official customer care channels.

Diane Frondoza on Jan 10, 2019

Hi LBC Express, I want to follow up my parcel with tracking number, 173087982843. This was accepted last January 3, 2019 at Angat, forwarded and received at Bataan Delivery Team on January 4, 2019. On the same day, January 4, it was posted as ready for delivery but I don't receive the...

LBC Express / balikbayan box

Leah Benoza on Jan 9, 2019

I am writing to file a complaint. I sent balikbayan box on August 30, 2018 to Dr. Dodjie Marasigan at Marasigan Dental Clinic, Gaisano Capital Mall, Pagadian City, Zamboanga Del Sur, Philippines. The Bill of Lading number 1131761944. The LBC agent here in Tallahassee, Florida. The balikbayan...

LBC Express / delivery

apdechavez on Jan 9, 2019

Have been waiting for almost a week for the package to arrive. Based on the tracking the item wasnt delivered due to unknown recipient. How could they tagged it as that without calling me first during the delivery? And now they want me to claim at Cabuyao warehouse when I'm living at...