LBC Express

I am writing to express my disappointment and frustration regarding the delivery service of an important document from your company.

On August 18,2023, my sister Lizette O. Austria made a transaction with your company for the delivery of my documents to the recipient in General Trias Cavite. The document was time-sensitive, and I specifically requested expedited delivery to ensure its timely arrival. I was assured by your customer service representative that the document would be delivered by August 18-19, 2023.

To our dismay, regular follow ups on their customer care 35 email exchanges back and forth only to found out that they disposed our parcel without even proper communication and contact to both the sender and the receiver. How many times we requested to send it to the nearest LBC branch location of the recipient and contact the recipient for pick up but nothing was done.

Kate Spade Bifold Wallet LeilaLeila

With tracking no. [protected].

Which i have not received until now.

Which happened to be reported by LBC Rider, that it was already received by authorized representative Jeremy Tendon.

The receivers name is Jeremy Rendon.

FYI.

I need an explanation for this, and also a Refund. Thank you.

Hoping for your attention on this.

I sent an email yesterday 17th of September asking for a follow up for the status of my package and stated that I needed an answer to the email apart from the links and sites because the last update was 4 days ago and the package arrived in the Philippines. It has already been 45 days since you received it from your side and I believe it is my right to follow up because it’s clearly stated that the maximum days is only 50 days to reach my home.

I would like to make a complaint regarding LBC Baguio.

We have sent a package to a service Center in Manila, unfortunately, We were not given a contact person by SM on whom the item will be received.

Once we had the information on who will receive the item, as per LBC, they could no longer deliver the item since it has been days.

As per advise they will will need to return the item to the Baguio Branch, and they will advise us via SMS once they have clarified the details on how much we will pay for the Shipping back to Baguio. Once received back in Baguio, we can then reship it back to Manila.

Days passed and after several follow ups, they informed us that the item has already been disposed of. last August 1 2023, and we have been going back and forth to them way before that.

LBC Baguio branch has also advised us that they will try to get in touch with the Manila branch to try to recover the item,

Complain ko lng yun parcel na pinadala ko noong Aug 29, 2023 pinick up sya dto s amin ngbayad ako ng 370 may resibo. Ito po tracking number [protected] Nxt 2 days chineck ko status pick upfailed nakalagay, ngemail ako kaagad s lbc customer service forward daw nila s concerned team. After 2 days ngfollow up ako ulit follow up daw nila s concerned team. Ng follow up ako ulit s mga sumunod n araw puro ganun savot. Ila follow up daw nila s concerned team 1 week n hindi p nila masagot saan napunta yun parcel. Hinahanap n ng buyer ang item n inorder nya may cod p yun n 1,800. Sana matulungan nyo anko s problema ko

The items on my package with tracking [protected] was not delivered yet they toldme that they are calling but they are not. No updates received. Those package contains important items. I have been loyal with LBC ever since. I entrusted everything to them but this time this case happened again. I hmreally hope this will be given proper atte tion,please.

You have a [censored]ing lazy delivery man that I was still the one who find some change of my money for him to get the exact amount and he didd not went to my exact address, he let me go to the national highway for me to get my parcel. Here is the LBC tracking number: [protected]

I hope you can do something on the delivery man on that day. May he rest in peace.

Hi. Ask ko lang I was tracking my delivery and the status said "shipment issue, please get in touch with us through our official customer care channels"

My tracking number is [protected].

My question is what is the issue? I was waiting for the delivery all day because the shipment status is "Ready for delivery. Please expect delivery within the day."

Please find attached letter complaints and again for the second time requested for Investigation of defrauding information encoded in your e-trace delivery. kindly acknowledge this email complaint as our complaint letter has not yet been acted for investigation and NO REPLY received from receipt of this letter at your District Mall branch. Our letter has been emailed to the following LBC email address: [protected]@lbcexpress.com , [protected]@teambc.com.ph. , [protected]@lbcexpress.com dated 8.15.2023 together with this recent N-Pouch mishandling & defrauding information delivery of 8.21.2023

Recieved 1 our balikbayan box out of 8 with holes all over the place. Box is not compact anymore as you can tell even the fist of a large man can fit into that hole. Me and my husband work so hard in our entire life and save as much as we can so can afford to buy stuff we needed for when we retire to Philippines. ( household items and electric tools etc, new trainers, transformers etc)

We had a lot of discussions which courier to trust to send all of these stuff and after a long discussions we decided to go to you LBC as you are one of the biggest and reputable out there therefore can be trusted, so we thought?

Now, it turns out one of the biggest we ever made. When the 7 boxes delivered with damages same as the first one. I am already making a note of everything as I will do the best I can to get justice. This is so unprofessional and the service we get here in Phillipines is appalling they can’t even get a proper tape to tape holes and just come out with lame excuses. No phone to call because no loads and no pens by Lbc guy who delivered the box. So frustrating and I am very stress over the whole thing.I have been calling the number provided to me by the lbc courier in their office in Larena Siquijor but to no avail I recieved the box Monday 26th June. Whole day yesterday and Monday afternoon I have been calling and even texting the number but no answer whatsoever. It’s now 2 months gone still waiting for updates but to no avail how sad this company service is?

Hello, LBC. It has been months and I haven't received the package. This is not the service that I want, checking the tracker it went with the same status: Please expect delivery within the day.

However, this is an ongoing issue and I am not receiving it. Now, can I visit the nearest LBC to get the item? The nearest LBC is Branch: SINDALAN Address: T & M2 BLDG., MC ARTHUR HIGHWAY, SINDALAN, SAN FERNANDO CITY, PAMPANGA.

Tracking Number: [protected]

Please help me with this or I will file a complaint with this.

This is really unacceptable already! You have been holding our package since July 22 and the difference has been paid since July 27 which has been sent to you! You incompetencies has impacted our lives BIG TIME! We called many times which cost us more and more every time! And guess what? We even politely requested to your customer service over the phone if we can pick it up because this is an URGENT MATTER! You customer service over the phone were all rude and does not even want to answer my questions! Your bad service must be posted on social media! This has to be spread all over the internet and everywhere so that no one will use your service! No one even initiated to contact me to inform what happened. We have been following up and doing our part and you guys never delivered my package! Those are my things inside the package and I paid you off to have it delivered and now you have been holding it in your warehouse! Your service sucks! I will never ever use your service again and i will tell my family friends and social media to never use your services!

Attached here are the proof that Ms Josephine T Calma who is the receiver was defrauded by the seller Ruth Ancheta Layno. Seller claimed it was a brand new bag with no flaws or issue. When coach bag was received by receiver Josephine Calma it is not new, fake and was ruined. Ms Josephine Calma went to the police station and did a police report. We had spoken different customer representatives and was told that they will release the money to the scammer if they are scammer or not despite of the police report. We were calling to inform the Lbc customer service to hold the money and not release it to the reported scammer.

Hi, there's still no movement for my package. Naipadala yung package ng July 22, 2023 pero hanggang ngayon wala pa rin update yung tracking for almost 6 days.

Huling update the tracking ay noong July 25 "Shipment is en route to DAVAO DISTRIBUTION TEAM. Next update for this shipment will come within 3 to 6 day/s." Please, need ko po ng information for my package. It was sent from Ligao City and should be in Davao City this time around.

Here's my tracking number;

[protected]

Please see attached file for my receipt.

Customer Service Department

LBC Courier Services

Subject: Complaint Regarding Disrespectful and Arrogant Behavior of Delivery Man on July 24, 2023

Dear Sir/Madam,

I am writing this letter to express my deep dissatisfaction and disappointment with the conduct of one of your delivery personnel on July 24, 2023. The incident has left me feeling extremely upset and has shaken my trust in the services provided by LBC Courier.

On the mentioned date, Im not expecting a package delivery from your company,the delivery man displayed a disrespectful and arrogant attitude from the moment he arrived at my doorstep. He spoke in a condescending tone and showed a complete lack of regard for customer service.

Moreover, he exhibited a dismissive and apathetic attitude towards handling the package.

Furthermore, when I requested him to wait for a few moments so I could inspect the contents, he became agitated and showed impatience.

This kind of behavior is entirely unacceptable and goes against the principles of customer service that a reputable company like LBC Courier should uphold. As a customer, I deserve to be treated with respect and professionalism.

I request the following actions to address this issue:

Conduct a thorough investigation into the incident and identify the delivery man involved.

Provide appropriate training and reprimand to the delivery personnel, emphasizing the importance of customer service and professionalism.

Implement a system for customers to report such incidents easily, and ensure prompt action is taken to resolve their complaints.

I trust that LBC Courier takes customer complaints seriously and will take the necessary steps to rectify this situation promptly. As a loyal customer, I hope to see improvements in your services so that such incidents do not recur in the future.

Please acknowledge the receipt of this complaint and inform me of the steps taken to address this matter. I look forward to a swift resolution.

Yours sincerely,

Christel Diaz

Contact no. [protected]

Address. tambo Adorable San Leonardo Nueva Ecija

Attention:Mr.Miguel Angel A.Canahort

President and CEO LBC Express Holdings

Dear Sir,

I would like to bring up to your kind attention the quality of service I am receiving from your company.I am experiencing repeated case of damaged box during delivery of the item at my hometown, Philippines.It has been always highlighted to the CS but so far no improvement in the service.I look forward we can do something about the issue.As a customer we deserve to get satisfactory result of service as we are compensating for it.

Appreciate your kind attention.

Best regards,

Gerry Encinas

The situation happened at this branch stated. I arrived around 2:45PM, July 25, 2023. I thought it was going to be a standard pick up but after looking at my ID and despite I already had the notifications on my phone number. The staff on duty, who really did not care since I was missing a name on the package as she states, is in discrepancy since doesn’t have my full first name. I argued but they still did not want to give my package despite I already having the text message and about picking up my package. This caused me significant distress and I had to go back and fourth and my sender of the package had to go through rainy weather just to prove that I was the person picking up.

In the end I just want my package and if all signs point to I being the one picking up. This amount of sensitivity with the name is only wasting your resources if you manage to bring back the package back to the sender. Its only wasting resources on your end in the end its your loss. Thousands of pesos of logistics wasted just because a staff or branch refuses to accept that because the package name didnt have my full name on it.