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LBC Express

LBC Express review: Service of staff

J
Author of the review
7:13 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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I ordered online and requested the seller to send my package to SM City Tuguegarao because it’s close to my house. However, it was mistakenly sent to Robinsons Tuguegarao, which is much farther away. When I asked the staff at Robinsons why I needed to pick it up there, they simply said it was a sorting error, without any remorse or apology. I asked if I could pay via GCash, but they said no. I then requested that they send the package to SM City instead, considering it was their mistake, so I could conveniently pick it up there. However, they told me that if I wanted it delivered to SM City, I would only receive it after two weeks.

Since I wanted to get my package immediately, I had no choice but to withdraw cash to claim it, despite the hassle caused by your service. When I arrived, the staff asked for my ID, but there was no courtesy or professionalism. They rudely demanded, “ID mo!” in an angry tone. Is this how your staff are trained? Their behavior towards clients is unprofessional and disrespectful.

This happened on January 24, 2024, at around 7:30 PM at ROBINSON TUGUEGARAO

Desired outcome: Make a disciplinary action towards your disrespectful staff and dont know how to be courteous

Confidential Information Hidden: This section contains confidential information visible to verified LBC Express representatives only. If you are affiliated with LBC Express, please claim your business to access these details.

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