Menu
Write a review
File a complaint
LBC Express Profile

LBC Express

www.lbcexpress.com

Learn how the rating is calculated

1.0 7 Reviews 2818 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

LBC Express Complaints Page 24 of 141

ComplaintsBoard
I
11:41 pm EDT

LBC Express Employees are scamming me

June 28 We scheduled item for pick up
June 2 Item was picked up in Bulacan
July 1 Item arrived in Sta Ana

We paid 360 pesos so it is for home delivery. I attached screenshot. And then I checked the tracking only to find out that my item is for pick up! I wouldn't even know that it was suddenly changed to pick up if the branch did not text me. What kind of scam is this? This is not the first time this happened to me and I'm not letting this slide. I don't care about your 10 day deadline that I should get my item. I WANT IT DELIVERED TO MY DOORSTEP BECAUS THAT IS WHAT I PAYED FOR. YOU ARE NOT SUPPOSED TO BE AN INCONVENIENCE TO THE CUSTOMERS.

Desired outcome: I want my parcel delivered to my doorstep because that is what I payed for

Read full review of LBC Express and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jul 04, 2021 8:53 pm EDT

Hi Iya, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
R
6:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express Service

We have an item to be returned to lazada..we already have our return tracking number provided by lazada thru there online return form.. And instructed us to return it immediately at the nearest LBC branch.. And so we did we brought the item together with its tracking number to be presented at any LBC staff assigned..The bad experience arise when the LBC staff refuse to accept the return and telling us that lazada has its own protocol that whenever you return an item you should prepare a PRINTED TRACKING which is a FALSE STATEMENT.. lazada never ask a printed tracking instead only present the tracking number.. We are so disappointed on this kind of LBC EMPLOYEE.. Below are screenshot chat with lazada as proof that they never have that protocol as what the LBC employee is telling us about & a photo of an LBC employee we encounter

Desired outcome: This employee should apologize

Read full review of LBC Express and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jul 01, 2021 9:18 pm EDT

Hi Sir/Ma'am, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
J
9:25 am EDT

LBC Express Pick up of Balikbayan box

To Whom It May It May Concern:

On Saturday June 26th I called lbc market market at 8853 7562 for pickup of my balikbayan box and they give me a booking # [protected] for Monday pickup June 28th between 1pm to 7pm. Around past 2pm I called to verify if somebody is coming for pickup and she said yes. So I waited until past 4pm and called again talked to Aimee asked if somebody's coming and she said it still on schedule but nobody's showed up not even a phone call. I just wasted 7 hours waiting for nothing. So this morning June 29th around 8:45 AM I called and spoke to Victoria told her that nobody pickup my box. I told her that I want to have it pickup this morning but nobody came and again not even a phone call. I am very disappointed about this lousy service!

I have been using LBC, friends and family in San Francisco, California for money remittance and balikbayan box for over 30 years and this is the lousy service I ever received! As big as LBC is they should hire more dependable and responsible people.

Respectfully,
Jose Candelario

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 29, 2021 9:04 pm EDT

Hi Sir Jose, our sincerest apologies for this inconvenience. Allow us to help you, kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
T
5:53 am EDT

LBC Express Balikbayan Box

Hi, Good day.

This is Thea Bayona. I have a concern regarding a balikbayan box that was sent by my fiance from Saudi Arabia to the Philippines last March 2020. Since May 5, 2020 it was still for Custom Processing based on your online tracking. He was told before that it can only take 60 days to arrive in Iloilo. But given the situation right now in the Philippines, I know it can take longer than that. He already called your customer service in Manila and even asked update from time to time to one of the nearest lbc branch in our town, but ever since we do not have the exact answers to where the box really is and when we exactly will be able to receive it. We also emailed your customer care center, but they only asked us to track the box on your online application which we are doing since it arrived in Manila, but its very disappointing to see the same status every time.

Could you please at least give me some update regarding the box? Its been almost 3 months and we are really disappointed.

Here are the box details:

Sender: Berlin Carreon
From: Riyadh, Saudi Arabia
Receiver: Hubert Carreon
To: Oton, Iloilo, Philippines
Tracking Number: [protected]

Desired outcome: At least give us an estimate date that we can receive the box

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 29, 2021 9:10 pm EDT

Hi Ma'am Thea, allow us to help you. May we ask for the tracking # of your shipment so we could verify its latest status and whereabouts? Kindly send the tracking number through our LBC official channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
J
3:08 pm EDT

LBC Express Damaged item upon receipt

Good day, my name is Diane Christine Sereño and I have sent a package through LBC. Containing a Huawei P20 Pro whose original price is at ₱50,000. Upon sending, the phone was checked and packed by April Taghoy at LBC Express Basak Lapu Lapu City. And I was asked for the declared value, I declared ₱10,000 and I was informed that based on the value of the phone I will pay higher for insurance. The phone was in pristine condition, no cracks no dents and no damage. I was also asked by the LBC personnel to turn off the phone as it was on.

Upon reaching its destination, the recipient was just surprised that the package was in their gate and when she opened the package, the phone was already broken with its back casing dislodged and won't stay on. Attached herewith are the pictures. We immediately reported it to LBC and was told they are going to email Seamus and we shall expect a call as it is for investigation and as we await further instructions.

However we did not receive a call so we decided to go back to the branch. But was surprised because we were told that we cannot claim for insurance because the damage was internal.

I would like to file a formal complaint to the LBC Personnel April Taghoy for the following reasons:
1. For complete neglect of her job. For failure to check the phone and declaring its actual state with the model number and essential information needed before sending a package. Before accepting the declared value, the item should have been checked properly and declared its status before shipping to avoid issues like this where anything could go wrong during shipment, which I think what the insurance is about.
2. For displaying rude behavior while talking to the customer and immediately ruling out, we cannot file for claim without due investigation of the matter to just get out of the mess.

Please get back to me on this asap.

Desired outcome: Insurance Claim and Refund

Read full review of LBC Express and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 29, 2021 9:26 pm EDT

Hi Jellian, please be informed that your complaint already logged under ticket number [protected]. As much as we’ve wanted to resolve this immediately but this concern is being handled by our Complaint Management Team which needs investigation first to get resolved. Rest assured that they will contact you for an update. To follow up, you may send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
P
1:37 am EDT

LBC Express Pick Up Service

I scheduled a pick up of a package 8 days ago and I am still waiting until now. If I use LBC as partner to my online business, my clients will be unhappy. For three times now that I have used the service, this is what I always get. I thought my faith will be restored as LBC is the biggest (or one of the biggest) company in Ph and is well known. But I'm wrong, no matter how big and full of marketing you are, I think the service should still come first. I don't need a cx responding apologetic emails to me. I need my issue taken cared of.

Desired outcome: For my package to be picked up

Read full review of LBC Express and 2 comments
Hide full review
2 comments
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 29, 2021 9:30 pm EDT

Hi Pyary, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

L
L
LBC Express Inc
US
Send a message
Jun 28, 2021 4:17 am EDT

Hi Sir/Ma'am, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
R
12:18 pm EDT

LBC Express Tracking number: [protected] P4865.00

Please don't hold the money in your regional office. This was sent last June 21, 2021 and up to now Ruth Ester Gabrieles has not received the money intended for the death of her mom. Please call Ruth she give her phone number to call once the money is ready her phone number is : [protected] she need the donation money for mom burial. Thanks, [protected]@gmail.com

Read full review of LBC Express and 2 comments
Hide full review
2 comments
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 27, 2021 11:39 pm EDT

Hi Rolando, based on our system, this remittance is ready for claiming. Kindly advise the consignee to bring a 1 valid ID and the remittance tracking number at any LBC branch. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

L
L
LBC Express Inc
US
Send a message
Jun 27, 2021 9:32 pm EDT

Hi Rolando, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. We cannot view the email you've provided and the contact number because of the restriction. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
F
5:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express Failure to deliver my package

I sent a package from San Jose, Occ. Mindoro on June 22, 2021 to Ermita, Manila addressed to Unit 20A Tower 1 Adriatico Place Residences Condominium, Adriatico cor P. Gil. Delivery of said package was posted to the Security of the Condominium as well as the date of expected delivery which is June 25, 2021. LBC was also provided with the contact number of tge recipient. However, no delivery was made on that day nor a text message or call received by the recipient. The tracking history said that delivery was made and the house was closed and no one was there to receive. This is ridiculously false because no actual delivery was attempted and almost every guard is expecting such scheduled delivery.

I want to know where my package is. Tracking number is [protected]

Read full review of LBC Express and 2 comments
Hide full review
2 comments
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 29, 2021 9:38 pm EDT

Hi Ferdinand, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

L
L
LBC Express Inc
US
Send a message
Jun 27, 2021 9:35 pm EDT

Hi Ferdinand, may we ask for the tracking # of your shipment so we could verify its latest status and whereabouts? Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
D
12:20 pm EDT

LBC Express Non delivery

Hi! Department of Foreign Affairs Tagum City branch released my passport to LBC Tagum on June 22, 2021. I have been trying to search my tracking number on the website ([protected]) but it says "no records found". I consider this very worrisome because I have a flight on June 30, 2021 and I have not heard or received any updates from LBC Tagum. I will file a formal complaint and claim if I end up missing my flight because of this. My flight is worth $1000 and I was guaranteed by the LBC Tagum personnel that I will receive it before the said date.

Read full review of LBC Express and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 29, 2021 9:34 pm EDT

HI Ma'am Danna, may we verify if your shipment is already on hand? Based on our system, the shipment already picked up at LBC Gaisano Mall Tagum branch dated 06/29/21. Should you have further concerns and inquiries you may reach us on the below LBC official channels. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
C
12:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LBC Express Cargo received damaged

My cargo from Singapore to Manila has just arrived today and ther is a hole on side of the box. And the condition of the box is really damaged. (As seen on the attached photo) I don't know what action you can do on this and there is some item that is missing. Hope you will have a proper action for this. As we will don't think twice to pass it to proper legal authorities if no action taken.

Read full review of LBC Express and 1 comment
View 0 more photos
Resolved

.

Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 22, 2021 3:39 am EDT

Hi Chris, we would like to express our apologies for the inconvenience this has caused you and for what happened to your shipment. We understand how you feel about the situation and this is definitely not the experience we want you to have. For us to properly assist your complaint, may we know the LBC tracking number? You may reach us on the below LBC official Channels; Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
C
5:05 am EDT

LBC Express LBC delivery truck damaged our house (traffic incident)

On June 15, 4:35 PM, LBC truck plate number AKA 2433 damaged the extension roof on our house at VLTD Block 3 Lot 1 Villa Leyson Bacayan Cebu City. LBC personel Ezekiel Sunit left his phone number and said he would come back to fix the damages the next day. I am no longer able to reach him by the cellphone number he left [protected]. Please contact me thru email as soon as possible [protected]@gmail.con or phone [protected]. Attached here with are th photos of the damaged area of the house, the delivery truck and the driver and my conversation with Mr. Sunit.

Desired outcome: Compensation

Read full review of LBC Express and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 21, 2021 8:36 pm EDT

Hi Corrine Rica, please accept our apologies for this incident, and thank you for bringing this matter to our attention. Rest assured that this issue will be dealt with accordingly. We already escalated your complaint to our support team for proper investigation and necessary action. Kindly anticipate their feedback. Again, we are truly sorry for the troubles you have encountered. You may also reach us through our official channels below. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
J
10:31 am EDT

LBC Express Fragile Parcel arrived Damaged

The parcel I received with fragile sticker on it was damaged. I have a video/proof that it worked when the sender sent it. But when I went to an LBC branch the same day I received the parcel, they told me that the sender should be the one to file a complaint in the origin branch. I'm very desperate right now and would appreciate any help, thank you.

Desired outcome: Refund with respect to TAS of LBC

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 20, 2021 8:45 pm EDT

Hi Ma'am Jeah Faith, we would like to express our apologies for the inconvenience this has caused you. May we know the LBC tracking number for us to check and properly assist you? Kindly send a message through our channels below so that your concern will be addressed properly. Thank you.
Facebook page: https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
J
8:29 am EDT

LBC Express Item was broken

May 13, 2021 the parcel for Joan Yaras bound to Cebu for Cash on Pick-up basis. The item was for Back to Sender since the customer haven't picked up the items in the said branch. June 4, 2021, the item has been received at LBC Damosa Davao City, at the same day, the item was for delivery again bound to Cebu City. June 10, 2021 the item has been picked up by the customer. June 11, the customer reported to us that the item she ordered was broken. The said item was wrapped with a bubble wrap and wrapped with insulator for the items not to be broken.. I have a lot of transactions with LBC, but this is the first time the item delivered was broken. and the customer wanted for a refund. the item worth of 1440.00.
CSR of LBC Damosa should'nt be blame about this, since they are not the one who loads the item.

Hoping for a positive response.

Desired outcome: Refund the item worth 1440.00

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 20, 2021 8:59 pm EDT

Hi Sir/Ma'am, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
M
4:28 am EDT

LBC Express Return package to the owner with cod

irereklamo ko lang po yung package na ipinadala ko kahapon papuntang negros ngayong araw dito rin samin diniliver ng rider, eh ang nakatanggap po eh bata(usually naman talaga sakanya ipinagkaktiwala yung mga package or any deliveries) kasi nasa trabaho ang pinsan ko kaya akala nila yun yung package nainaantay ko. Tapos dahil sa COD nga sya kaya nagbayad pa 435 pesos kasi hindi nman makukuha kung hindi babayaran diba, saka yung hinanap talaga nung rider is name ng pinsan ko mismo, so ito na nung nakauwi na ako sinabi nila skin na yung package kung ito raw ba rin yung pinadala namin kahapon kaya tinignan ko at un nga pagtingin ko un nga yung package na pinadala rin namin kahpon so tinignan ko yung details kung may mali ba pero tama yung from and to nya eh kaya ibinalik ko sa lbc sm san jose del monte pagdating don sinabi ko ko yung concern ko tapos yung pinakahead pa don na babae sinisisi pa sa bata eh kung tutuusin di naman namin kasalanan kung bakit bumalik samin yung package dahil tama naman ang details, so kami pa pinag-aanatay na bumalik ang rider bago pa ibalik yung ibinayad namin sa COD at take note walang ibinigay na resibo yung rider in exchange of the package and payment. kaya sana po yung mga ganitong insidente eh gingawan nyo nalang ng agarang solusyon para naman sa perwisyo nyo sa customer nyo. kami na naabala kami pa mag-aanatay don sa rider kung kelan babalik eh kung tutuusin pwede naman nila irefund yung binayad namin sa mismong branch lalo na lumabas naman na na item delivered di sana hindi aksaya ng oras at pamasahe sa customer nyo at sana rin updated yung mga cp no. ng mga rider nyo para kapag may mga ganitong cases eh nahaharap nya sa branch yung customer

Desired outcome: ibalik the same day yung ibinayad namin sa COD

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 20, 2021 9:08 pm EDT

Hi Sir/Ma'am, magandang umaga po. Humihingi po kami ng paumanhin sa nangyari sa inyong shipment. Upang mas matulungan po namin kayo regarding sa inyong shipment concern, mangyaring mag send lamang po nang mensahe saa aming official channels below. Thank you. -Cha, LBC Customer Service Associate.

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
S
1:00 pm EDT

LBC Express Delivery men at cruz na daan lbc branch

I would like to complain about the courier of the file from CDO to Cruz na daan. I understand that there was a mistake in the sender. But the delivery man was so rude to us. He called without manners. He even scold me for having a mistake about the parcel which is it wasn't my fault. He even command me to meet him in cruz na daan. Without asking what im doing earlier. I told him to left the parcel 3x at LBC branc cruz nadaan. Because i mentioned that he was on the area. I told him my mom will pick it up there. And he agreed, and say "next ayusin kasi ung papapadala". And after that he hung up. My mom go to LBC cruz nadaan, but the parcel wasn't there Its still on the delivery man, he even lied that i told them my mom cant go to get the parcel. He's such liar and a dick person.

Desired outcome: Please teach some manners your carriers.

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 20, 2021 9:16 pm EDT

Hi Shineee, please accept our apologies for this incident. We do understand where you are coming from as we value you as our customer. Our people are properly trained to provide the best customer service possible and anything less than this is not tolerated. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
J
10:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express Pick up

I made an appointment for pick up three XL boxes on May 29, 2021. The courier did not show, did not call and did nothing. LBC company does not care if they have a long list of complaints. The couriers only goes back to former customers who tip them very generous. If you tip reasonably, they don't go back to you to pick up your boxes. If you are new customers, you will wait or have an appointment and will not materialized. This has been going on and nothing is done.

Desired outcome: Pick up the boxes, or if could not make appointment to contact customer.

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 21, 2021 4:27 am EDT

Hi Sir/Ma'am, we would like to express our apologies for the inconvenience this has caused you. We understand how you feel about the situation and this is definitely not the experience we want you to have and thank you for bringing this matter to our attention. For us to properly assist you, you may reach us on our official Facebook page at https://www.facebook.com/LBCExpress.UnitedStates or call our Toll Free Customer Service No. [protected] . Thank you. -Cha, LBC Customer Service Associate

ComplaintsBoard
K
10:32 pm EDT

LBC Express Lost package

Tracking No. [protected]. I sent a package last May 26, 2021 and was recieved last May 27, 2021 by another person. The item is still not recieved by the consignee until this time. The personnels of LBC Baguio City coordinated but is taking time to find or fix the problem. With regards to this kind of issue, I would like to be aware of what should be done to solve the issue. Thank you.

Read full review of LBC Express and 1 comment
Hide full review
1 comment
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 21, 2021 4:33 am EDT

Hi Kristine, may we ask for the tracking # of your shipment so we could verify the latest status and know the whereabouts of your shipment? Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
K
3:13 am EDT

LBC Express Money Remittance always OFFLINE

My sister-in-law in Ozamis City, Misamis Occidental can't claim the emergency fund I sent to her through LBC.
Initial response from the teller is OFFLINE.
Other remittance partners rejected transactions related to LBC.
My sister-in-law is in trouble with the medical emergency the LBC being offline is making it worse.
We need this resolved or return the the money, the transaction fee, and interest for holding the money longer.

Desired outcome: Keep the transaction for remittances online. Downtime should only happen outside office hours. Or return the money and the transaction fee

Read full review of LBC Express and 3 comments
Hide full review
3 comments
Add a comment
L
L
LBC Express Inc
US
Send a message
Jun 21, 2021 4:45 am EDT

Hi Kevin, we are truly sorry for the troubles you have encountered. Rest assured that this will be noted so that we can provide better assistance and service to you our valued customer. may we verify Sir if this remittance concern already resolved? Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

M
M
mara beth gilhang
US
Send a message
Jun 08, 2021 6:45 pm EDT

We haven’t received any deposited amount from the shipping fee. We can't claim any shipping fee from you guys, 11k since March up until this month what happened guys.

L
L
LBC Express Inc
US
Send a message
Jun 21, 2021 4:49 am EDT
Replying to comment of mara beth gilhang

HI Mara Beth, with regards to your concern, may we verify if you already reached our official channels below and followed up your concern?Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

ComplaintsBoard
K
3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express Package

Hi I just wanted to verify if package was picked up by different representative. Because I didn't receive any calls or message from you guys. I don't know who is KJasmin Novis. Please let us know asap regarding this so that we could make action. The package was very important.
Tracking Number [protected]
Thank you!

Read full review of LBC Express
View 0 more photos
Hide full review
ComplaintsBoard
A
5:24 am EDT

LBC Express Service

LBC Odiongan, Romblon Branch

I've been waiting for my parcel to be ready for pick up since April 28. But I did not receive any message from LBC. I thought it was because of the municipality's strict restrictions as part of our community quarantine until May 31. Just now, I tracked my order. This is the screenshot. May I know where is my parcel and why am I not receiving any message from LBC?

Desired outcome: To be able to receive a response where my order is and why is no one contacting me about it.

Read full review of LBC Express
View 0 more photos
Hide full review

About LBC Express

LBC Express is a courier and cargo company offering delivery and remittance services. They provide domestic and international shipping, door-to-door delivery, and online tracking of parcels. LBC also offers money transfer services, bill payments, and mail solutions for both individual and corporate clients. Their network spans across the Philippines and extends globally.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
LBC Express Category
LBC Express is ranked 16 among 94 companies in the Parcel Delivery Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.