LBC Express
Reviews and Complaints

We have an item to be returned to lazada..we already have our return tracking number provided by lazada thru there online return form.. And instructed us to return it immediately at the nearest LBC branch.. And so we did we brought the item together with its tracking number to be presented at any LBC staff assigned..The bad experience arise when the LBC staff refuse to accept the return and telling us that lazada has its own protocol that whenever you return an item you should prepare a PRINTED TRACKING which is a FALSE STATEMENT.. lazada never ask a printed tracking instead only present the tracking number.. We are so disappointed on this kind of LBC EMPLOYEE.. Below are screenshot chat with lazada as proof that they never have that protocol as what the LBC employee is telling us about & a photo of an LBC employee we encounter

To Whom It May It May Concern:

On Saturday June 26th I called lbc market market at 8853 7562 for pickup of my balikbayan box and they give me a booking # [protected] for Monday pickup June 28th between 1pm to 7pm. Around past 2pm I called to verify if somebody is coming for pickup and she said yes. So I waited until past 4pm and called again talked to Aimee asked if somebody's coming and she said it still on schedule but nobody's showed up not even a phone call. I just wasted 7 hours waiting for nothing. So this morning June 29th around 8:45 AM I called and spoke to Victoria told her that nobody pickup my box. I told her that I want to have it pickup this morning but nobody came and again not even a phone call. I am very disappointed about this lousy service!

I have been using LBC, friends and family in San Francisco, California for money remittance and balikbayan box for over 30 years and this is the lousy service I ever received! As big as LBC is they should hire more dependable and responsible people.

Respectfully,
Jose Candelario

Hi, Good day.

This is Thea Bayona. I have a concern regarding a balikbayan box that was sent by my fiance from Saudi Arabia to the Philippines last March 2020. Since May 5, 2020 it was still for Custom Processing based on your online tracking. He was told before that it can only take 60 days to arrive in Iloilo. But given the situation right now in the Philippines, I know it can take longer than that. He already called your customer service in Manila and even asked update from time to time to one of the nearest lbc branch in our town, but ever since we do not have the exact answers to where the box really is and when we exactly will be able to receive it. We also emailed your customer care center, but they only asked us to track the box on your online application which we are doing since it arrived in Manila, but its very disappointing to see the same status every time.

Could you please at least give me some update regarding the box? Its been almost 3 months and we are really disappointed.

Here are the box details:

Sender: Berlin Carreon
From: Riyadh, Saudi Arabia
Receiver: Hubert Carreon
To: Oton, Iloilo, Philippines
Tracking Number: [protected]

Good day, my name is Diane Christine Sereño and I have sent a package through LBC. Containing a Huawei P20 Pro whose original price is at ₱50,000. Upon sending, the phone was checked and packed by April Taghoy at LBC Express Basak Lapu Lapu City. And I was asked for the declared value, I declared ₱10,000 and I was informed that based on the value of the phone I will pay higher for insurance. The phone was in pristine condition, no cracks no dents and no damage. I was also asked by the LBC personnel to turn off the phone as it was on.

Upon reaching its destination, the recipient was just surprised that the package was in their gate and when she opened the package, the phone was already broken with its back casing dislodged and won't stay on. Attached herewith are the pictures. We immediately reported it to LBC and was told they are going to email Seamus and we shall expect a call as it is for investigation and as we await further instructions.

However we did not receive a call so we decided to go back to the branch. But was surprised because we were told that we cannot claim for insurance because the damage was internal.

I would like to file a formal complaint to the LBC Personnel April Taghoy for the following reasons:
1. For complete neglect of her job. For failure to check the phone and declaring its actual state with the model number and essential information needed before sending a package. Before accepting the declared value, the item should have been checked properly and declared its status before shipping to avoid issues like this where anything could go wrong during shipment, which I think what the insurance is about.
2. For displaying rude behavior while talking to the customer and immediately ruling out, we cannot file for claim without due investigation of the matter to just get out of the mess.

Please get back to me on this asap.

I scheduled a pick up of a package 8 days ago and I am still waiting until now. If I use LBC as partner to my online business, my clients will be unhappy. For three times now that I have used the service, this is what I always get. I thought my faith will be restored as LBC is the biggest (or one of the biggest) company in Ph and is well known. But I'm wrong, no matter how big and full of marketing you are, I think the service should still come first. I don't need a cx responding apologetic emails to me. I need my issue taken cared of.

Please don't hold the money in your regional office. This was sent last June 21, 2021 and up to now Ruth Ester Gabrieles has not received the money intended for the death of her mom. Please call Ruth she give her phone number to call once the money is ready her phone number is : [protected] she need the donation money for mom burial. Thanks, [protected]@gmail.com

I sent a package from San Jose, Occ. Mindoro on June 22, 2021 to Ermita, Manila addressed to Unit 20A Tower 1 Adriatico Place Residences Condominium, Adriatico cor P. Gil. Delivery of said package was posted to the Security of the Condominium as well as the date of expected delivery which is June 25, 2021. LBC was also provided with the contact number of tge recipient. However, no delivery was made on that day nor a text message or call received by the recipient. The tracking history said that delivery was made and the house was closed and no one was there to receive. This is ridiculously false because no actual delivery was attempted and almost every guard is expecting such scheduled delivery.

I want to know where my package is. Tracking number is [protected]

Hi! Department of Foreign Affairs Tagum City branch released my passport to LBC Tagum on June 22, 2021. I have been trying to search my tracking number on the website ([protected]) but it says "no records found". I consider this very worrisome because I have a flight on June 30, 2021 and I have not heard or received any updates from LBC Tagum. I will file a formal complaint and claim if I end up missing my flight because of this. My flight is worth $1000 and I was guaranteed by the LBC Tagum personnel that I will receive it before the said date.

My cargo from Singapore to Manila has just arrived today and ther is a hole on side of the box. And the condition of the box is really damaged. (As seen on the attached photo) I don't know what action you can do on this and there is some item that is missing. Hope you will have a proper action for this. As we will don't think twice to pass it to proper legal authorities if no action taken.

On June 15, 4:35 PM, LBC truck plate number AKA 2433 damaged the extension roof on our house at VLTD Block 3 Lot 1 Villa Leyson Bacayan Cebu City. LBC personel Ezekiel Sunit left his phone number and said he would come back to fix the damages the next day. I am no longer able to reach him by the cellphone number he left [protected]. Please contact me thru email as soon as possible [protected]@gmail.con or phone [protected]. Attached here with are th photos of the damaged area of the house, the delivery truck and the driver and my conversation with Mr. Sunit.

The parcel I received with fragile sticker on it was damaged. I have a video/proof that it worked when the sender sent it. But when I went to an LBC branch the same day I received the parcel, they told me that the sender should be the one to file a complaint in the origin branch. I'm very desperate right now and would appreciate any help, thank you.

May 13, 2021 the parcel for Joan Yaras bound to Cebu for Cash on Pick-up basis. The item was for Back to Sender since the customer haven't picked up the items in the said branch. June 4, 2021, the item has been received at LBC Damosa Davao City, at the same day, the item was for delivery again bound to Cebu City. June 10, 2021 the item has been picked up by the customer. June 11, the customer reported to us that the item she ordered was broken. The said item was wrapped with a bubble wrap and wrapped with insulator for the items not to be broken.. I have a lot of transactions with LBC, but this is the first time the item delivered was broken. and the customer wanted for a refund. the item worth of 1440.00.
CSR of LBC Damosa should'nt be blame about this, since they are not the one who loads the item.

Hoping for a positive response.

irereklamo ko lang po yung package na ipinadala ko kahapon papuntang negros ngayong araw dito rin samin diniliver ng rider, eh ang nakatanggap po eh bata(usually naman talaga sakanya ipinagkaktiwala yung mga package or any deliveries) kasi nasa trabaho ang pinsan ko kaya akala nila yun yung package nainaantay ko. Tapos dahil sa COD nga sya kaya nagbayad pa 435 pesos kasi hindi nman makukuha kung hindi babayaran diba, saka yung hinanap talaga nung rider is name ng pinsan ko mismo, so ito na nung nakauwi na ako sinabi nila skin na yung package kung ito raw ba rin yung pinadala namin kahapon kaya tinignan ko at un nga pagtingin ko un nga yung package na pinadala rin namin kahpon so tinignan ko yung details kung may mali ba pero tama yung from and to nya eh kaya ibinalik ko sa lbc sm san jose del monte pagdating don sinabi ko ko yung concern ko tapos yung pinakahead pa don na babae sinisisi pa sa bata eh kung tutuusin di naman namin kasalanan kung bakit bumalik samin yung package dahil tama naman ang details, so kami pa pinag-aanatay na bumalik ang rider bago pa ibalik yung ibinayad namin sa COD at take note walang ibinigay na resibo yung rider in exchange of the package and payment. kaya sana po yung mga ganitong insidente eh gingawan nyo nalang ng agarang solusyon para naman sa perwisyo nyo sa customer nyo. kami na naabala kami pa mag-aanatay don sa rider kung kelan babalik eh kung tutuusin pwede naman nila irefund yung binayad namin sa mismong branch lalo na lumabas naman na na item delivered di sana hindi aksaya ng oras at pamasahe sa customer nyo at sana rin updated yung mga cp no. ng mga rider nyo para kapag may mga ganitong cases eh nahaharap nya sa branch yung customer

I would like to complain about the courier of the file from CDO to Cruz na daan. I understand that there was a mistake in the sender. But the delivery man was so rude to us. He called without manners. He even scold me for having a mistake about the parcel which is it wasn't my fault. He even command me to meet him in cruz na daan. Without asking what im doing earlier. I told him to left the parcel 3x at LBC branc cruz nadaan. Because i mentioned that he was on the area. I told him my mom will pick it up there. And he agreed, and say "next ayusin kasi ung papapadala". And after that he hung up. My mom go to LBC cruz nadaan, but the parcel wasn't there Its still on the delivery man, he even lied that i told them my mom cant go to get the parcel. He's such liar and a dick person.

I made an appointment for pick up three XL boxes on May 29, 2021. The courier did not show, did not call and did nothing. LBC company does not care if they have a long list of complaints. The couriers only goes back to former customers who tip them very generous. If you tip reasonably, they don't go back to you to pick up your boxes. If you are new customers, you will wait or have an appointment and will not materialized. This has been going on and nothing is done.

Tracking No. [protected]. I sent a package last May 26, 2021 and was recieved last May 27, 2021 by another person. The item is still not recieved by the consignee until this time. The personnels of LBC Baguio City coordinated but is taking time to find or fix the problem. With regards to this kind of issue, I would like to be aware of what should be done to solve the issue. Thank you.

My sister-in-law in Ozamis City, Misamis Occidental can't claim the emergency fund I sent to her through LBC.
Initial response from the teller is OFFLINE.
Other remittance partners rejected transactions related to LBC.
My sister-in-law is in trouble with the medical emergency the LBC being offline is making it worse.
We need this resolved or return the the money, the transaction fee, and interest for holding the money longer.

Hi I just wanted to verify if package was picked up by different representative. Because I didn't receive any calls or message from you guys. I don't know who is KJasmin Novis. Please let us know asap regarding this so that we could make action. The package was very important.
Tracking Number [protected]
Thank you!

LBC Odiongan, Romblon Branch

I've been waiting for my parcel to be ready for pick up since April 28. But I did not receive any message from LBC. I thought it was because of the municipality's strict restrictions as part of our community quarantine until May 31. Just now, I tracked my order. This is the screenshot. May I know where is my parcel and why am I not receiving any message from LBC?

My parcel po ako na pinadala nung May 25 2021..May 26 nka receive n ako ng txt gling lbc na ideliver na daw parcel ko within d day..kaso wla dumating ..track ko parcel ko sa lbc online tracking..nag pending ung delivery kc daw incomplete address so nag email ako sa lbc para sa correction ng address ko kaso until now wala update..pls need po nmin update