LBC Express

August 23, [protected] Is the 1st tracking number given to me, this is supposedly door to door delivery with 305php delivery fee. I tracked it and saw it will be delivered within the day. Waited for 2 days, no delivery happened. Then tried tracking it again and adv me to call LBC for some issues. I googled the contact number in Lipa, no one answered. I tried messaging LBC thru Facebook messenger, no reply. Until it was delivered back to the seller. The seller advised me that according to LBC, the reason why it wasnt delivered is because they were not anle to contact me and no one is at home which is very impossible to happen. No one called me, and I am always in the house. Then September 11 another tracking number, [protected] then I received a call today from LBC that it will be delivered today but need to pay 605php! Is it my fault that it wasnt delivered to me the first time you tried to deliver the parcel to me? I need the refund please!

In June this year, I shipped 5 large balikbayan boxes here in San Diego, California bound for Manila, Muntinlupa City in particular. The cargo was received on September 7, 2021 by the consignee. I let her open the boxes just yesterday and discovered that all the 25 lbs and 15lbs Rice as well as assorted canned goods were missing. The tracking numbers of the cargo I am referring are:[protected], [protected], [protected], [protected] & [protected]. I don't have a picture of the boxes yet and the complete list of items missing.

Apolo Estrada, [protected]@yahoo.com

I would like to complain the branch at sm san lazaro wherein the services are very poor. The customer service is very bad. With all my visits here, I didn't have any good experience at all. I hope the management would do something about the service here and the staff as well.
First, they didn't inform the customers that we would need to buy our own bubble wraps whenever the staff deem it necessary. Secondly, their queueing system sucks. The machine supposedly told us that we would receive a text once it would be our turn, yet we didn't get any. And yet it's our fault that they already were in cut-off for that day? But we didn't get any text so we just waited in vain.
The staff here are very unprofessional, no good customer treatment as well. Totally not worth the visit if only we had a choice.

[protected] this is my tracking number, why my item always unforessen event. Pls deliver my item as soos as possible. Please tell your delibery man to contact us or txt. Lbc always sending me a message that my item is ready for delivery the said day, im waiting that day but no lbc courier has come.. I need my parcel as soon as possible. Please check my tracking number and resolve is as soon as possible

Hi I'm Ronalyn Flores, LBC automatically send message upon the delivery of my parcel on the said day. however I did not receive any parcel from LBC, I thought it was due to typhoon but upon tracking it indicates that it has been successfully delivered even though I don't receive anything. I am so worried since these are some important documents from my work. I also call to the customer service and they advise me they will request retrieve however there's no update yet. They just get my contact number.

Here's the tracking number: [protected] for your reference, my address is 531 Purok 4 CaMp Vicente Lim Mayapa, Calamba Laguna

Hope you can help me ASAP

Parcel was picked up on the scheduled date august 31, 2021. Delivery took too long, no updates today is september 10, 2021. Parcel is from cavite to be delivered at laguna only. No updates. No calls. No messages about the parcel.

LBC, hwag na kayo tumanggap ng package na meron coverage issues. Ending pick upin din pala. Sayang bayad sa inyo. Nakatatlong express padala na sa inyo. At ending pick up din pala. Yung dalawa dum di na napick up. Nawala na kakainis kayo. Magbangkrupt na kayo

Good day LBC yung parcel ko po galing ng bantayan cebu ay may mga butas butas yung isang pouch naman eh medyo may kalakihan ng butas parang nginatngat ng daga at yung iba naman eh sira na yung sealer kay linagyan nalang ng scotch tape .
ito yung reference number nong parcel ko
[protected]
[protected]
[protected]
mahal na nga ng shipping fee di pa maganda yung serbisyo although on time naman siya dumating peru na mishandling naman. nadismaya ako ng makita ko yung parcel na may butas butas at kita yung laman na . kahit dried fish lang yung laman ng parcel ko dapat inayos naman dapat nila hindi yung parang binaliwala hinagis hagis yata or pinabayaan sa sulok . tsk tsk.😡😡😡

Hi!there,
I send my box over a month ago when my parent received the box on sept 6 it was torn open and 15 cans of food and 6 pack of soap was missing.

0 Star, not one, I called this number [protected])
Nica answered but she didn't help and hang up the line, and I called again and I was promised to be called back by the supervisor (Lem) but unfortunately, he didn't call.
the issue on their system is the address not complete, but we already confirmed it 3 times and we did it again on delivery day but we still don't have our package.
If you want to waste your time and money, Use this 0 service company

I will file a comolain regarding the service of one of your branch here in LBC AyalaMall Southpark . They did not assist me and told me Im gonna have to wait for about 30 minutes even if there are no other customer inside . I waste my time going to your branch but I only recieve poor service from your staff . So disappointing .

Nilagpasan nila yung number ko almost 1hr akong naghihintay sa number ko c021 yung number ko tapos nakita ko naging c022 tas may nareceive ako na message na "LBC SM SAN LAZARO: C021, Thank you for your visit. See you again soon." Tas naghintay ako na matawag ako ulit hanggang sa nag c025 wala padin. Sobrang sayang sa oras nag wowork pa naman ako ngayong araw. Sana maaksyonan yung ganung ganap na tinatalunan tas di inaasikaso agad

Ilang beses na akong pabalik-balik sa LBC Iba Branch, Iba Zambales, Govic Highway pero laging wala ung team leader nila. Hanggang ngayon wala pa ung binalik naming BDO check

09-05-21
[protected]
I've waited 25 minutes at that branch just to claim my t-shirt, I arrived 8:00 am and the male and female staff were unpolite. they do not greeted me "goodmorning" they just told me to "sir upo ka muna" (for 25 minutes). Kwentuhan pa sila ng kwentuhan. mabuti pa yung parang trainee nila na nagiinitate mapabilis yung pag claim ko ng product. may naghihintay pa naman sakin na trycicle driver at may klase din ako. ganun ba talaga yun? 25 minutes ba talaga service time ng LBC? kahit ako lang ang customer sa branch?

Please tell them to be polite and proper use of words, such as "please" or "po and opo". and please recognize the trainee. yung kagaya nya ang mga staff na dapat.

I want to have a complain because it seems that my parcel are not moving, please see photo attached at this message

I am calling your attention for the unprofessional behavior of your Employee name JOHN CARIDAD of LBC Stockton branch California that I have been mistreated and several people with the same complain. I have been in LBC today September 02, 2021 (US) This is happened to me twice.
Not to brag, i have a business here in US and I'm handling people like yours but they don't be like what MR JOHN CARIDAD did to me. Its
Habitual rudeness with such a LOUD VOICE and vias treatment to your customers.

For your prompt action on this matter.

Thank you and Godbless

Tracking number: [protected]
Delivered: August 14, 2021
Place of delivery: Calapan Oriental Mindoro
Amount to be collected: Php 770.00

The COP COD did not yet refunded. The cargo already arrived 3 weeks from now but still no text message received from LBC Calapan Branch. It took me almost 3 times going to our LBC Branch to get an update about my complain but still no action done.

Hi

Today i shipped products at one of your branches in the phil particularly in Pateros.

I told her it is for COP .Your staff didn't even bother to ask me regarding the price cost of my items. She just put any amt on the declared products and just put the shipping amt on my receipt. I return also to the said branch and ask help for amendment regarding the price of my items but they said they couldnt amend it anymore as it was alaready encoded on the system.I am an online seller what if the buyer is a scammer and wont pay my items once they received them. I also need money and your staff is so rude you should hire staffs which are more accomodating.

To whom it may concern
I'm complaining about a staff in Catbalogan Western Samar Philippines
Her name is Leah Narit I send money to Leah for my wife for a few years now Leah is getting all my money I want my wife to open a bank account but Leah insist I keep sending my money to her plus I send to another friend Leah gets the mctn number sign's off & keeps the money that is fraud please help me please Leah is no good Leah is an educated woman taking advantage of my none educated wife
Best Regards
Brendan Nugent

On August 19, 2021 Gogoexpress rider pick up the Parcel. The person who will receive it is claiming she haven't received the parcel. We tried calling their telephone number on their website but it only repeats the option menu over and over again. We also sent an email to their customer care Last Friday but they only replied on Monday and told us that they will only follow it up on their assigned team. It has been 13 days and until now there is no activity on their website.