CB Furniture Stores La-Z-Boy Complaints #222-241

La-Z-Boy review: Sofa and loveseat

Rita Ball of Palm Bay, US

Feb 10, 2021 5:50 pm UTC

Verified customer

Our bad experience with La Z Boy started after we signed the invoice. The salesman wasn't upfront about the delivery date. We were quoted 3 mos. They never called us once to update us on the status of the delivery date. When I called for the status, they would change the date out further and further. After the second delivery date and it still wasn't in, we told the manager we wanted a refund. She was rude and told us "that's not happening". About a week and half later, we received our furniture. Upon delivery, the color was more brown than steel! Not what we were expecting. Upon further examination of the loveseat, there was a huge scratch in the material on the lower back area of the sitting area. The left seat leaned towards the armrest. There wasn't much filling in the headrest area. The back flaps are too short to stay fasten by the Velcro. It barely catches and won't stay fastened. Also, it is not nearly as comfortable as the floor model. Either the floor model has upgraded cushions or the manufacturer scrimped on the amount of foam that was supposed to be in the headrest. There was a shortage of a chemical that is used to make the foam, during the building of our set. The sofa has the same back flap problem as the loveseat. Where we sit, it is already fading and creasing after only having it for 1 week. I'm waiting for it to start peeling like others have had since it is the faux leather. I'm so angry that they can put out such a horrible product without the responsibility to the customer. The La Z Boy Company now, is nothing like what the forefathers of the company built. Their superb quality is gone! Their customer service is horrible! I will never, ever buy their furniture ever again! We bought our set on 08/23/20. Delivery was on 01/08/21. Was picked up today 02/10/21, to take to the shop to fix the scratch in the material, the left leaning seat, extra filling for the headrest. Nothing will be done about the uncomfortableness or the back flaps. We have to use a bed pillow behind our backs, for the lumbar area. We are so very disappointed to spend $2888.96 for such a horrible product!

Desired outcome: Refund for the sofa, loveseat, tax, and the 5 year worthless warranty.

View 0 more photos

0 comments

Add a comment

La-Z-Boy - poor quality/ mechanisims break 25

Resolved

La-Z-Boy - stranded with broken spa, refuses to fix 5

Resolved

La-Z-Boy - cheap fabric and mechanisms 17

La-Z-Boy - furniture care protection plan 7

La-Z-Boy - warranty no good 8

La-Z-Boy - awful, awful, awful 1

Resolved

La-Z-Boy - Bad faith service

La-Z-Boy - Customer service 2

La-Z-Boy - bad service 1

Resolved

La-Z-Boy - wrong shiipping order

Resolved

View all La-Z-Boy reviews and complaints

La-Z-Boy Contacts

La-Z-Boy phone numbers

+1 (800) 375-6890

Click up if you have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 5 5 users reported that they have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 3 3 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number

25%
Confidence score

Customer Service

+1 (855) 802-6636

Click up if you have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number

100%
Confidence score

Warranty Inquiries

+44 162 851 3810

Click up if you have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number 2 2 users reported that they have UNsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number

United Kingdom

+67 32 232 381

Click up if you have successfully reached La-Z-Boy by calling +67 32 232 381 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +67 32 232 381 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number

100%
Confidence score

Brunei

+855 77 366 168

Click up if you have successfully reached La-Z-Boy by calling +855 77 366 168 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +855 77 366 168 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number

100%
Confidence score

Cambodia

+671 649 3831

Click up if you have successfully reached La-Z-Boy by calling +671 649 3831 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +671 649 3831 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number

100%
Confidence score

Guam

+852 23 336 281

Click up if you have successfully reached La-Z-Boy by calling +852 23 336 281 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +852 23 336 281 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number

100%
Confidence score

Hong Kong

+91 804 061 7200

Click up if you have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number

33%
Confidence score

India

+62 216 667 5933

Click up if you have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number

100%
Confidence score

Indonesia

+81 453 114 001

Click up if you have successfully reached La-Z-Boy by calling +81 453 114 001 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 453 114 001 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number

100%
Confidence score

Japan, Yokohama

+81 355 305 555

Click up if you have successfully reached La-Z-Boy by calling +81 355 305 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 355 305 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number

100%
Confidence score

Japan, Tokyo

+81 486 226 071

Click up if you have successfully reached La-Z-Boy by calling +81 486 226 071 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 486 226 071 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number

100%
Confidence score

Japan, Saitama

+81 523 835 555

Click up if you have successfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 523 835 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number

Japan, Nagoya

+60 377 185 200

Click up if you have successfully reached La-Z-Boy by calling +60 377 185 200 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 377 185 200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number

100%
Confidence score

Malaysia, Petaling Jaya

+60 84 320 288

Click up if you have successfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 84 320 288 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number

Malaysia, Sarawak

+95 19 669 545

Click up if you have successfully reached La-Z-Boy by calling +95 19 669 545 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +95 19 669 545 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number

100%
Confidence score

Myanmar

+92 213 529 5115

Click up if you have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number

100%
Confidence score

Pakistan

+63 470 920 103

Click up if you have successfully reached La-Z-Boy by calling +63 470 920 103 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +63 470 920 103 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number

100%
Confidence score

Philippines

+65 63 119 988

Click up if you have successfully reached La-Z-Boy by calling +65 63 119 988 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +65 63 119 988 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number

100%
Confidence score

Singapore

+82 317 182 293

Click up if you have successfully reached La-Z-Boy by calling +82 317 182 293 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +82 317 182 293 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number

100%
Confidence score

South Korea

+88 628 791 5512

Click up if you have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number

100%
Confidence score

Taiwan

+66 23 760 940

Click up if you have successfully reached La-Z-Boy by calling +66 23 760 940 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +66 23 760 940 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number

100%
Confidence score

Thailand

+84 854 136 661

Click up if you have successfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +84 854 136 661 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number

Vietnam

More phone numbers

La-Z-Boy emails

comfortcare@la-z-boy.com

100%
Confidence score: 100%

Support

La-Z-Boy address

One La-Z-Boy Dr., Monroe, Michigan, 48162-5138, United States

La-Z-Boy social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 25, 2026
View all La-Z-Boy contacts