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Art Van Furniture Customer Service

2
Complaints105
Pending1
Resolved2

Art Van Furniture Inc.

6500 14 Mile Road
Warren
Michigan
United States - 48092

Customer Support Phone Numbers

1888 427 8826(Online Sales) 1 0
1888 662 0038(Service, Warranties & Repairs) 1 0
+1 888 396 8254(Synchrony Financial Card) 1 0
+1 877 898 1970(Progressive Leasing) 1 0
Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
Sat9:00 AM - 4:00 PM
Sun9:00 AM - 4:00 PM
Plus

Art Van Furniture Complaints & Reviews

Art Van Furniture / I feel I was mislead on a refund and a free tv

Ja
Jun 12, 2019

On March 25 2019 I made a purchase at Art Van. I was told by the sales lady she'd give me 20% off which my purchase was well over 3 grand. So I made the check out for the total she gave me. When the lady behind the counter was ringing it up a manager called and said she could only...

Art Van Furniture / bed ordered

Bc
Jun 10, 2019

Bought electric bed, mattress, etc a few weeks ago from Naperville, Illinois location on RT 59. Spent over $3400 for entire order 1. When entire bed was delivered, delivery men broke some of the lights in chandelier in lobby of condo, already reported to Naperville location, was told...

Art Van Furniture / I feel I was mislead on a refund and free tv

Ja
Jun 05, 2019

On March 25th I purchased a lazyboy livingroom outfit paying cash for a special order. First of all the sales lady had told me 20% off for which it still came to $3500. When the desk was ringing me up a manager called and told her it could only be 15%! So she first told me i would need to...

Art Van Furniture / leather couch

To
Jun 04, 2019

I purchased a leather recliner sofa where the leather has separated/tore in multiple areas. I had a service person come to my home to look at the issue. He felt he could fix it or order a replacement cushion. My warranty should have covered repairs but am told they no longer carry the...

Art Van Furniture / bar set w/stool

Na
May 18, 2019

For starters my bar came with no hardware. Upon receiving the needed parts to finally assemble the set. The hardware was nasty and rusty. Upon completion of the assembly, I noticed the table wobble and seen off balance. Indeed it was...one of the legs is too short and doesn't even touch...

Art Van / mattress and box spring

Ra
May 14, 2019

Bought a box spring and mattress from Art Van in Feb 2018 $600 took my son with me knowing he was a big boy wanting to make sure we got him something supportive and that would last so we were assured we would have no problems within a years time we noticed the mattress sinking had 3...

Art Van Furniture / sectional couch

Ja
May 07, 2019

I purchased a couch with a warranty and am told that the fabric is no longer being manufactured to replace 2 covers. The solution offered is to take a 10% deduction in price and buy a new couch. I do not want to do this. I want my money back. This is the second time in 20 years I have been...

Art Van Furniture / loft style bed

Ko
Apr 22, 2019

I purchased a loft style bed 3 weeks ago. I was told I would have my order delivered within a week. I received my order and they realized that not all the parts were In the package so I had to wait another week and a half to get the rest of the parts. Well they delivered the rest of the...

Art Van Furniture / sofa

Su
Mar 30, 2019

I recently bought sofa and love seat from Art van with their gold warranty but soon sofa part is broken so I called them to get it repaired. So repair guy came and check less than 5 minutes And he said he is gonna order the parts to repair but they discontinued this exact sofa set so they told...

Art Van Furniture / the stinkin' ads - its been months

Ow
Mar 19, 2019

I am ready to scream in pain from these ads... They air at least five times or more per hour on local tv between 4-8 pm and its ridiculous - loathsome even. Often the ad comes on again as soon as its over. It is on my last nerve and I am tempted to go back to cable tv - despite the cost -...

Art Van Furniture / management and product

An
Feb 06, 2019

I purchased a mattress about 18 month ago. The one side is completely caved in. I had a service tech out and he said not covered. When I called the service center they state "it is from sitting on the edge of the bed" serously how else do you get in and out of the bed. I have never heard...

Art Van Furniture / italian leather couch, loveseat

To
Dec 28, 2018

On the third set Italian leather couch/luv seat. Once again the recliners pop and material had rub marks when delivered by the movers who dragged lots of mud throughout home, the couch even had mud on it, so not acceptable, very disturbing. Its only been 2 weeks and once again the recliner...

Art Van Furniture / delivery

Af
Nov 29, 2018

On Thursday November 29, 2018 I had a delivery scheduled for a table and chair set recently purchased on Friday the 23rd from your Novi location. The time frame was confirmed for 12pm to 3pm. Upon the date of delivery at 2:46 pm I received a call at which I missed, however, returned the...

Art Van Furniture / sofa recliner set

Mi
Nov 24, 2018

I purchased a sofa recliner set during one of your tent sales in store this 2018. I purchased it full price; however, it was a floor model meaning as is. When I brought it home, I sat in it and felt the need to call customer service of where I purchased it from; that is, the Art Van...

Art Van Furniture / elite rewards

Gl
Nov 15, 2018

After purchasing a king mattress, living room set and family room set we were supposed to receive $250 gift card. This was October 11, and we haven't received it. I've left messages and haven't received any calls back. I have sent emails and still nothing. This is horrible customer...

Art Van Furniture / customer service

Sa
Nov 03, 2018

I was dining room shopping and one of the ladies TANYA HOLLOWAY at the hall road Shelby Township location just rudely interrupted the rep that was helping me and said, I'll take over. Then as she was rushing to show me different sets, she asked about our floor plan and my husband said we...

Art Van Furniture / furniture is poor quality. refusal to honor warranty. rude customer service agent.

Sk
Nov 02, 2018

SKU#340058079 Lake Reclining Sofa/Beige Blended /Pu Xg peeling and ripping on seat and arm. Purchased 2/8/15 with extended warranty. Began to rip within last two months, then started peeling. Service rep out on 10/31/18 (Ref # 1705003) indicated we waited too long to report and failed to...

Art Van Furniture / mattress

Ka
Oct 27, 2018

Purchased a mattress 2010, with 10 year warranty. Used warranty in 2013 because mattress was falling apart with normal everyday wear and tear. WAS NOT informed that the new mattress we were getting would NOT come with a warranty. After all the issues we initially had, i would NEVER get a...

Art Van Furniture / couch

Ma
Oct 22, 2018

I purchased a couch and chose the fabric. When it came in May of 2017, all seemed fine. In July of 2018 all the cushions are in tatters from simple daily use. I called for service and was told it was out of warranty. I consider this bull. Your products should last more than 14 months. I...

Art Van Furniture / art van delivery service

Fr
Oct 10, 2018

The delivery drivers from art van are the rudest, most inconsiderate people on the planet. They do not understand the concept of costumer service at all. They talk to people like they are dirt, and do nothing to help deliveries to go smooth. They will not wait a couple of minutes for...

Art Van Furniture / detroit sofa / invoice #306-103439

Ch
Sep 27, 2018

My wife and I were shopping for furniture and settled on a nice grouping as displayed in your Deerbrook (Deerfield, IL) Store. We were taken care of by a sales woman named Letti. We ordered the Detroit sectional and had a choice to make on the length of the Chaise. We went home to measure...

Art Van Furniture / advertisement

Cr
Aug 24, 2018

I went into Art Van with a flyer that I received in the mail that said any queen size sealy, serta, and king coil mattress was 279.00 when I got to the store I was informed that only 3 were on sale for that price and not any that it had to have an astrix or something in small print that I...

Art Van Furniture / purchase of couch

D1
Aug 23, 2018

After dealing with terrible customer service, and having the delivery date extended- without notification, we finally get our custom order couch. We were PROMISED by multiple sales associates, Allison Buchhiet being one of them, that our large 90lb dog would NOT be able to damage this high...

Art Van Furniture / recliner

Ka
Aug 15, 2018

We purchased this item in November of 2016. In April of 2017 the stitching around the right arm rest started coming out. I called the service department to place a service request for repairs to be made. The repair man came out at the end of April to get the report and what the problem...

Art Van staff at Taylor MI / discrimination

Aug 02, 2018

I have lived in my home for 25 years and always buy only from art van, I just sold my home and am going for a modern look. I came into the store with my waitress uniform on and all of the staff was talking and having fun while I walked around the store finding so many things I wanted to...

Art Van Furniture / flexsteel reclining (burgundy) leather sofa and loveseat

Ca
Jul 31, 2018

We purchased a Flexsteel reclining sofa and loveseat in deep burgundy color for $3424 and added the leather protection on both for an additional $144. The color began to fade in the seams but predominantly on the back rest of the loveseat 17 months after purchase. Technician was sent but...

Art Van Furniture / customer service/company culture

Ve
Jul 08, 2018

I made my first furniture purchase from Art Van in the 1990's in Michigan. I have since moved to Illinois and have purchased bedding from the Naperville store about a year ago. Shortly after that purchase, I received a call from the Art Van fraud dept researching a large online purchase...

Art Van Furniture / arlo glider recliner /m3310 coffee, sku# 20000004

Zw
Jul 01, 2018

Hello, We purchased an Arlo Glider Recliner/ M3310 Coffee, Sku #: 20000004 from Art Van Furniture store in Port Huron, Michigan on November 24, 2017, along with a 5 piece leather sectional of the same brand and style. The leather sectional was delivered with no problems at all and we...

Art Van Furniture / furniture

Ma
Jun 23, 2018

I ordered furniture back in March . Was delivered damaged twice (special order) . Then ordered different furniture that was suppose to be delivered last week . No calls so I call today and another run around . So now we are canceling our second order . This company does not know anything...

Art Van Furniture / delivery

Ch
Jun 21, 2018

06/21/18 I had a delivery scheduled for Tuesday June 19, 2018. Not only did the sales rep misinform me of what was included in the bedroom set but I took off work, missed money for this delivery; that was a fail . My 5 piece bedroom set was missing some sort of bracket for the headboard. That's all...

Art Van Furniture / recliner chairs and sofa purchased 11/27/16

De
Jun 19, 2018

2 Recliners (sku#300218511- Kennedy II design)- We specifically chose Lazy Boy Recliners because we have other Lazy Boy furniture with which we are completely satisfied. I had a customer service representative come to our home to evaluate the fabric quality due to pilling of the fabric on...

[Resolved] Art Van Furniture / mattress ruined my back!

Da
Jun 03, 2018

Last March my husband and I came into Art Van Furniture to look for a mattress. The reason for the new mattress was my lower back was stiff in the morning and I noticed that our mattress was becoming worn out, and I thought the new mattress might help with that. The salesman at Art Van F...

Art Van Furniture / power recliner and sofa

Pa
May 29, 2018

We purchased furniture at your Deer Park IL store. We were informed the Marisol Sectional came with connectors. When the furniture was delivered, we were told different. The sofa did not stay connected. After 5 days we decided to return it. Also, we purchased a Soma Platinum Dual Power...

Art Van Furniture / leather furniture

Va
May 23, 2018

To Whom it May Concern, We are an elderly couple who moved into a somewhat smaller house, downsizing from a very large home. We decided to buy new furniture for our new home. After shopping your store we decided it would be Art Van. We bought all new living room furniture and dining room...

Art Van Furniture / twin pure sleep mattress

Te
May 02, 2018

I purchased a twin pure sleep mattress in March of 2018. The salesman told us that there was a warranty on it. That if you did not care for the item after trying it out it could be returned. It's been over a month now since I bought the mattress, & I wake up everyday with a back ache. I...

Art Van Furniture / $150.00 additional charge

Da
Apr 30, 2018

On Dec. 31, 2017 I purchased a mattress set at the Bay City Artvan store. The sales person explained to me that if I agreed to a 150.00 additional charge on the purchase and I was unhappy with the purchase the 150.00 would go to the purchase of a new mattress. Which I agreed too. Only...

Art Van Furniture / unethical, rude and disrespectful behavior from a representative.

Go
Apr 28, 2018

Since the early 70's, I have purchase furniture from Art Van in Warren. This tradition has been followed by my children (three of them). However, on 4/28/2018, the representative that was called to assisted my daughter and I started off on the wrong page. Chauncey, a fast walker and...

Art Van Furniture / furniture

Cy
Apr 24, 2018

April 23, 2018 To Whom it May Concern, I purchased furniture in July 2017 from Art Van, in Westland MI. This furniture was on clearance, but brand new. I was told, because it was clearance furniture, that if anything were to happen, i.e., any defect, that I was unable to contact Art Van...

Art Van Furniture / warranty issues

De
Apr 17, 2018

We purchased a power recliner from Art Van, and, also the extended warranty. After about a year, the power part of the recliner stopped working. Upon inspection, my Husband discovered that one of the cords had a fray in it. He called the Customer Service number, and, after explaining to...

Art Van / couch

Pa
Apr 07, 2018

I purchased a couch from art van a couple of yrs ago and I'm totally disgusted with how poor the quality is, I have purchased all my furniture from art van and this is the absolute worse. Please I can't believe that you pay all that money and not get your moneys worth. I don't have a money...