Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Furniture Stores La-Z-Boy
La-Z-Boy

La-Z-Boy review: Ava rocker recliner

A
Author of the review
5:51 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a La-Z-Boy recliner on 12/24/2024 with a 12-month interest-free plan and paid it off on 12/24/2025. I’ve noticed the leather peeling, and I was told the leather only had a one-year warranty. I paid for an extended warranty, and I’m very disappointed to have a recliner in this condition. I thought the product quality would be better than this, and I feel I deserve some form of compensation. Upset

Claimed loss: The chair was about $1199.88

Desired outcome: Replace the chair with a new one.

Confidential Information Hidden: This section contains confidential information visible to verified La-Z-Boy representatives only. If you are affiliated with La-Z-Boy, please claim your business to access these details.

Update by Archie Hughes
Apr 21, 2026 6:16 pm UTC

I purchased La-Z-Boy furniture over 15 years ago and never had a problem with it and when I saw that this chair started peeling in a little over a year I was very upset

Update by Archie Hughes
Apr 21, 2026 6:21 pm UTC

I would like to get some form of compensation for a chair sitting in my living room that's peeling. I have had the chair for a little over a year and this is Unacceptable. I used to be a very satisfied customer.

More
Send message
Copy link
Report
0 comments
Add a comment

More La-Z-Boy reviews & complaints

La-Z-Boy - poor quality/ mechanisims break 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - stranded with broken spa, refuses to fix 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - cheap fabric and mechanisms 17
La-Z-Boy - furniture care protection plan 7
La-Z-Boy - warranty no good 8
La-Z-Boy - awful, awful, awful 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - Bad faith service
La-Z-Boy - Customer service 2
La-Z-Boy - bad service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - wrong shiipping order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all La-Z-Boy reviews and complaints

  1. La-Z-Boy Contacts

  2. La-Z-Boy phone numbers
    +1 (800) 375-6890
    Click up if you have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 5 5 users reported that they have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 3 3 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number
    25%
    Confidence score
    Customer Service
    +1 (855) 802-6636
    Click up if you have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number
    100%
    Confidence score
    Warranty Inquiries
    +44 162 851 3810
    Click up if you have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number 2 2 users reported that they have UNsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number
    United Kingdom
    +67 32 232 381
    Click up if you have successfully reached La-Z-Boy by calling +67 32 232 381 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +67 32 232 381 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number
    100%
    Confidence score
    Brunei
    +855 77 366 168
    Click up if you have successfully reached La-Z-Boy by calling +855 77 366 168 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +855 77 366 168 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number
    100%
    Confidence score
    Cambodia
    +671 649 3831
    Click up if you have successfully reached La-Z-Boy by calling +671 649 3831 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +671 649 3831 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number
    100%
    Confidence score
    Guam
    +852 23 336 281
    Click up if you have successfully reached La-Z-Boy by calling +852 23 336 281 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +852 23 336 281 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number
    100%
    Confidence score
    Hong Kong
    +91 804 061 7200
    Click up if you have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number
    33%
    Confidence score
    India
    +62 216 667 5933
    Click up if you have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number
    100%
    Confidence score
    Indonesia
    +81 453 114 001
    Click up if you have successfully reached La-Z-Boy by calling +81 453 114 001 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 453 114 001 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number
    100%
    Confidence score
    Japan, Yokohama
    +81 355 305 555
    Click up if you have successfully reached La-Z-Boy by calling +81 355 305 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 355 305 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number
    100%
    Confidence score
    Japan, Tokyo
    +81 486 226 071
    Click up if you have successfully reached La-Z-Boy by calling +81 486 226 071 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 486 226 071 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number
    100%
    Confidence score
    Japan, Saitama
    +81 523 835 555
    Click up if you have successfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 523 835 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number
    Japan, Nagoya
    +60 377 185 200
    Click up if you have successfully reached La-Z-Boy by calling +60 377 185 200 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 377 185 200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number
    100%
    Confidence score
    Malaysia, Petaling Jaya
    +60 84 320 288
    Click up if you have successfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 84 320 288 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number
    Malaysia, Sarawak
    +95 19 669 545
    Click up if you have successfully reached La-Z-Boy by calling +95 19 669 545 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +95 19 669 545 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number
    100%
    Confidence score
    Myanmar
    +92 213 529 5115
    Click up if you have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number
    100%
    Confidence score
    Pakistan
    +63 470 920 103
    Click up if you have successfully reached La-Z-Boy by calling +63 470 920 103 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +63 470 920 103 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number
    100%
    Confidence score
    Philippines
    +65 63 119 988
    Click up if you have successfully reached La-Z-Boy by calling +65 63 119 988 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +65 63 119 988 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number
    100%
    Confidence score
    Singapore
    +82 317 182 293
    Click up if you have successfully reached La-Z-Boy by calling +82 317 182 293 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +82 317 182 293 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number
    100%
    Confidence score
    South Korea
    +88 628 791 5512
    Click up if you have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number
    100%
    Confidence score
    Taiwan
    +66 23 760 940
    Click up if you have successfully reached La-Z-Boy by calling +66 23 760 940 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +66 23 760 940 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number
    100%
    Confidence score
    Thailand
    +84 854 136 661
    Click up if you have successfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +84 854 136 661 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number
    Vietnam
    More phone numbers
  3. La-Z-Boy emails
  4. La-Z-Boy address
    One La-Z-Boy Dr., Monroe, Michigan, 48162-5138, United States
  5. La-Z-Boy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 22, 2026
  7. View all La-Z-Boy contacts
La-Z-Boy Category
La-Z-Boy is ranked 217 among 292 companies in the Furniture Stores category
#215 Lane Home Furniture Lane Home Furniture #216 Sofa City Sofa City #217 La-Z-Boy La-Z-Boy #218 Art Van Furniture Art Van Furniture #219 Guardian Protection Products Guardian Protection Products

Most discussed complaints

Recliner fabric warranty
3
(opinions to this review)
 Ava rocker recliner
2
(opinions to this review)
 peeling leather after 3 yrs
2
(opinions to this review)
 refusing to call us back
2
(opinions to this review)
 Product defect
1
(opinions to this review)
La-Z-Boy Alternatives
Decofurn Furniture 34 reviews MJM Furniture 3 reviews Magnolia Porch Swings 1 review JMX Brands 2 reviews Pruitt's Fine Furniture 5 reviews