La-Z-Boy

I had bad experience with La Z boy Sugarland. I bought 3 items (2 reclyner + 1 sofa) from the la Z boy store sugarland (w/ sales name: steve) to ship to Indonesia last year. When they're arrived, I found that 1 (one) of item, reclyner was changed with another series without any confirmation or permission from me (CD871372 to C845168), moreover I'd paid with different prices on my order. I am still questioning, is this the way they sale their stuff to people or customers, especially when the customers are coming from outside country? or is this only just one of million "thing " that might happened due to "something" else...I don't know... Hope, they will have the solution for this problems...

regards
Bawono, cahyo
cust code: BAWOC281
[protected]@gmail.com