The complaint has been investigated and
resolved to the customer's satisfactionResolved Lazy Boy Furniture — poor quality/ mechanisims break
resolved to the customer's satisfaction
Purchased LAZY Boy living room suite in Nov. 2007. Delivered Jan 2008. Have had over 8 service calls to repair cushions, mechanisims, etc. DO NOT purcahse LAZY BOY...their name speaks for itself! Just sent President/CEO Kurt Darrow a letter requesting assistance. They claim "lifetime warranty" but what they DON'T tell you is that they charge $79.99 EACH time the service tech steps in the house. DO NOT! DO NOT! DO NOT! Purchase from them. Their furniture is very poorly made. I currently have 10 pages of a journal that I started on my initial service call... it continues to grow with each passing month.
Chair is STILL stuck in the UP position ... parts on order...blah...blah...blah. Sample of letter sent to CEO:
Once again, for the 8th time in 3 years of ownership, I have to place a service call on this American made furniture. We've owned this furniture since January 11, 2008 and it has been nothing but problems. What shall we do? Live with it, continue to pay the $80 labor cost, continue adding to my book, and move on. The reclining chair 410-553 is now stuck in the up position. Jan. 5, 2010, this same recliner was stuck in the down position. Called service, spoke with Pam. Pam started talking about the cushion problem from May 2009, which has already been taken care of. When I finally made her realize this was a NEW service call for a NEW problem, she stated she would order the part. (Part received). At that time, I was not able However, NOW it's stuck in the up position. (Same as it was May 16, 2008).
I was wondering what you can do for us to make us satisfied customers? It seems this continues to go on and on and on, and I truly feel that after paying $3, 193.08 for Lazy Boy "quality" American made furniture that there should be something you can do. We do not have children, we do not abuse the furniture but the furniture continues to break. That tells me it was poorly made and Lazy Boy should be more than willing to do everything in your power to help us. Rather than continue to charge us for labor.
I've told everyone I know, numerous times to never, ever, ever purchase your product. I cannot believe we had confidence in your product (an American made product) and it continues to fail, break, and cost us additional money for labor.
Since we have this part and need it installed as well as whatever other parts are required to make this furniture work properly, I would greatly appreciate it if someone could pass all my information (once again) to the President/CEO, Mr. Kurt L. Darrow. (See previous letter unanswered). I would like to request service, complete service (complete overhaul) OR better yet, a NEW chair.
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