Lane Home Furniture Complaints & Reviews

United Furniture Industries / Simmons Upholstery Furniture / power reclining sofa mechanism

Jun 05, 2019

We bought a power reclining sofa 2 years ago... recently The right side seat is making a loud sound when nearly fully reclined.. .. is this something covered by warranty? Cannot find any info. Anywhere on this. I have enclosed the label tags that were on the sofa when we purchased it, to...

United Furniture Industries / Simmons Upholstery Furniture / a-5058prs-sand

Jun 03, 2019

We recently purchased a recliner sofa from American furniture Warehouse in Colorado Springs. Shortly after it was delivered, my wife tried to recline on her side of the sofa. Immediately the unit stopped working. After investigating as to why it stopped working, I found that the wires had...

United Furniture Industries / Simmons Upholstery Furniture / couch and loveseat

May 10, 2019

Hello, I was in contact with you a few weeks ago and I was told to return to the store and speak with the manager. I purchased a sofa and love seat 9/06/2016. The two items are falling in at the cushions and the arms of both items are exploding with popcorn like substance inside of it, and...

Lane Home Furniture / leather couch and loveseat

Apr 15, 2019

First off, it's no real leather as sold to us. Its leather look. Second, within two years it started showing wear and leaves pieces of the vinyl all over the floor and on anyone who sits on them. Purchased 09/04/2013. Here is what they look like now. There are two people in our household...

United Furniture Industries / Simmons Upholstery Furniture / simmons peeling furniture

Feb 10, 2019

The synthetic leather/vinyl is peeling on the Harbortown Vintage furniture. The material is peeling on two Recliners, one Sofa & a Loveseat. The Loveseat, Sofa and one Recliner was purchased at Fayetteville Georgia Big Lots #05195. The second Recliner was purchased at Stockbridge Georgia...

United Furniture Industries / Simmons Upholstery Furniture / i'm a customer that bought a couch

Feb 10, 2019

I bought a couch in Marion VA at Aaron's and I have had to call Aaron's 2times to come back and fix it. The spring on the bottom keeps popping out. And the cushions are worn out. I haven't had it a year yet. So Aaron's said that I had to call the manufacturing company. This is not good...

Lane Home Furniture / computer chais

Oct 10, 2018

bought from BJ'S material is cracking and coming off on both chairs they are hardly used these are extra chairs. Feel that the material used was defective and should replace . These chairs are over a year old but have only been sat in a dozen times like I said they are extra chairs not the...

Lane Home Furniture / reclining loveseat

Oct 05, 2018

In 2014 I purchased a Lane Reclining Loveseat from Home Comfort Furniture which has since gone out of business. The sales lady told me Lane furniture had a lifetime warranty, that's what convinced me to purchase it. Now, the stitching is coming out in the front of the seat. I called Lane...

Lane Home Furniture / poor service on delivery of purchased items

Sep 24, 2018

We purchased a living room set that was to be delivered Aug 27 in Marathon Ontario When the delivery was received, the delivery was missing a back on our glider rocking chair and they had to replace an end table, because of poor conditions (cracked) We were the told that we would receive...

Lane Furniture / couch

Aug 02, 2018

I special ordered a couch from Lane specifically because I wanted red leather. The cushions are now cracked on inside. I know this is from being made of bonded leather. I purchased from you because I thought it would be good quality and would last. This is not the stores fault. It i...

Lane Furniture / recliner chair

Jun 15, 2018

I purchased a Lane recliner chair from a local Lane Furniture dealer in Clarksville, AR about 2 years ago. Now the upholstery is pealing off all over the chair. The local dealer had no interest in helping me because the upholstery is only warranted for one year. I have owned many pieces of...

Lane Home Furniture / reclining sofa and loveseat poor quality control

May 24, 2018

I took delivery of a new reclining sofa and loveseat on 11 May 2018. I contacted the retailer the next business day and the manager came out and inspected the pieces for the following issues: 1. Staples under the fabric on the foot rests not completely driven, sticking into ankles and heel...

Lane Home Furniture / bonded couch was sold to us as leather

May 19, 2018

On August 25, 2013, we purchased a Lane leather couch from Hudson's Furniture in Tampa for $2, 487.63. We told Lynn, the sales associate, that we were not interested in anything that was bonded leather, and she assured us that this couch was not. Lynn also suggested we purchase the...

Lane Home Furniture / reclining sofa/loveseat

May 16, 2018

our loveseat has had its mechanism replaced 4 times by the people of Minnesota furniture in dubuque iowa and it is still not working...they said now they are waiting for the part and continue to put us off. the sofa--the springs came out of the back of it and the leather is peeling. they have...

Lane Furniture / recliner chair

May 09, 2018

A recliner purchased on 12/06/2017 and delivered 12/15/2017, item used two weeks in december and then not again until may 5th (we were in florida all winter) on app. May 7th I pulled the chair away from the position it was in to plug something into an electrical outlet and saw that right...

Lane Home Furniture / motor repair for sofa and loveseat recliner

May 07, 2018

In October of 2016 we purchased a sofa, loveseat and recliner from Carson Pirie Scott. The motor is not working on the sofa and love seat. I would like to know who can I contact for repair of the items. According to the online information these items are still under warranty. I am hopeful...

Lane Home Furniture / couch and recliners - fabric 5116-13

Mar 29, 2018

Hello, We purchased furniture in Jan 2013. We did not get this furniture until June 2013 due to some problem at the factory -wish we would never have gotten it. After just 4 years, the fabric 5116-13 is coming off the furniture. The place we bought it from - Floor Show & Outlet in Dubuque, IA...

Lane Home Furniture / lane ladies recliner/customer service

Feb 05, 2018

On February 1, 2018, I searched diligently to find a customer service number to contact Lane Furniture. After calling 3 different numbers found on the Internet, that were no longer in service and without further information, calling 3 times to a working number, with the extension for...

Lane Furniture / leather & wood mission recliner and leather sectional / "leather" disintegrating

Jan 22, 2018

I bought these pieces along with two wood & stone end tables, coffee table, and two mirrors. The tables and mirrors are doing well and look great. The electric servos for the reclining sectional are doing will. The framework and structure of all pieces save the left hand recliner all doing...

Lane Furniture / loveseat and couch

Oct 04, 2017

I thought that Lane was a company that stood by there furniture but I guess I was wrong. I purchased a couch and loveseat at Darvin furniture in 2013 which was a big purchase for me. My love seat is pealing so bad I am embarrassed to have people over. And I noticed that the metal bar...

United Furniture Industries / sofa and loveseat

Oct 02, 2017

We purchased the set late Feb 2017. The seats are almost flat. They do not puff back up after being sat on. The sofa looks terrible now and is extremely uncomfortable. We need to replace this furniture and it is only 7 months old. This is ridiculous and I would like a refund. I have...

Lane Furniture / two leather recliners are peeling

Aug 18, 2017

I guess I will join the many other customers that purchase a Lane product expecting to have it for years. Obviously this is not the case. The so called "leather" material is not really leather, but is peeling and cracking all over the seat and leg portions of the recliner. I have had these...

Lane Furniture / imitation leather double reclining sofa and loveseat

Aug 16, 2017

The material on both lane products started peeling after a year and half of product use the love seat was so bad at two years that I removed it from my living room while couch which had occasional use is now peeling. They were purchased in late 2014 on line and delivered to my home. I...

United Furniture Industries / couch from big lots

Jul 28, 2017

I love the couch I purchased from Big lots. The leather is holding up well and I love how much cushion it has. However, the seat portion is sliding back and it is as if you are sitting on a wood plank. Also, one end of the couch has completely broken, when we tried to repair it, we see...

Lane Furniture / sofa, loveseat & recliner

Jul 06, 2017

On November 16, 2015 I purchased: (Delivered Jan.1, 2016) 1 Double reclining sofa #310-39 1 Double reclining loveseat #310-29 1 Rocker recliner #210-98 I also purchased the extended warrant for all 3 pieces. I chose "Lane" because of its reputation of quality furniture. My problems began on...

Lane Furniture / "glid" serial #021902518

Jun 22, 2017

In late 2014, my mother purchased, on my recommendation, a recliner/rocker/swivel chair identified on the slip attached to the chair as a "glid." Other information on the slip is: Our order number 547554 Customer order number 110134 Serial number 021902518 Ship date 12/4/13 The chair was fine for...

Lane Furniture / "leather" loveseat

Jun 07, 2017

We purchased an electric reclining Loveseat & Sofa about 5 years ago from a local furniture store. A couple months ago we started to notice the material peeling away on the Loveseat. The Sofa has not shown any of this wear yet. I have contracted Lane and they said it was not under warranty...

Lane Furniture / lane "leather"?? dual reclining loveseat.

May 13, 2017

I purchased a Lane dual reclining leather love seat a few years ago and it has started peeling. I thought I had purchased a leather coach from a reputable manufacturer and was quite shock when this started happening. I also own 2 leather couches, that I had made from Leather Creations in...

Lane Furniture / recliner with peeling cover

May 06, 2017

This is to let you know that I once thought Lane to be a quality product. I no longer view Your company to be a quality producer. My recliner is three years old and the bottom is peeling out of it. It looks horrible!!! The warranty states the fabric/materials that you chose to represent...

Smmons, by United Furniture Industries / cuddler recliner madeline chocolate

Feb 17, 2017

I purchased this recliner March 11, 2016 at Big Lots, last week, the plastic button that rises the foot rest snapped and no longer woks, I need this repaired or replaced, I sent an email last week, also called the service center and had to leave a message, and have not received a call...

United Furniture Industries / simmons motion sofa and loveseat (50980)

Oct 27, 2016

I bought a Simmons motion loveseat and couch on March 27, 2010. I retired on November 30, 2014. From the time I bought the furniture until I retired, the furniture was rarely used. I am single, live in a small apartment, and seldom have guests. I spent the winter of 2015 in Arizona so the...

Lane Furniture / couch leather peeling apart

Aug 29, 2016

Sold FAKE Leather- Lane Recliner and TWO Couches Purchased two full size couches with recliners built in and matching recliner which were special ordered in 'leather'.I ordered two full size couches as my living room is large and this fit better. I just made the last payment on the...

Lane Furniture / reclining sofa with electric controls

Aug 18, 2016

Bought a Lane leather reclining sofa (reclines on two ends but stationary in the middle) the end of 2015 from Design Center Furniture in Orange, California. Order number is 26441 dtd. 12/27/15. Rec'd delivery of the sofa 4/03/16. Started having problems with the left side reclining...

Lane Furniture / power recliners paid for but not delivered

Jul 18, 2016

We ordered 2 power recliners and a couch from Lane Furniture through Tehachapi Furniture around the end of February. The order was clearly spelled out. Lane manufactured and delivered 2 manual recliners and couch late by three weeks. We accepted the couch but asked Tehachapi Furniture to...

Lane Furniture / benson faux leather loveseats

Jul 12, 2016

I purchased 2 Benson Faux Leather loveseats, from Sofas and Sectionals, in 2013. After 2 years, the fabric started to blister on the back cushions, then completely peel away. This was supposed to be sturdy, pet friendly furniture. There is nothing sturdy about this. The leather-like fabric...

United Furniture Industries aka Simmons Furniture / faulty, crapped built furniture

Apr 11, 2016

Purchased a sofa and loveseat in February 17, 2015. By August of that year the cushions were completely flat. Called the store we bought it from and was told they only offer a 90 day warranty but the manufacturer had a warranty. According to their documents that come with the furniture...

United Furniture Industries / Simmons / couch sectional and ottoman

Mar 21, 2016

But my couch in 2011 and it started peeling about 18 months later and now all of the bonded leather has peeled off onto the floor for the most part peels off and daily. I was never told by the place that I purchased it that it was bonded leather I was under the assumption that it was a...

United Furniture Industries / Simmons / peeling leather recliner

Feb 15, 2016

I always thought "Simmons" name represented a quality product, I was wrong. Now I find out Simmons is really "United Furniture Industries." I'm so disappointed with my purchase of a "Simmons" leather 'Manhattan' recliner. I bought this almost 3 years ago...

Lane Furniture / wall hugger recliner

Jan 26, 2016

We purchased two wall hugger recliners about a year ago. We have had bolts fall out of the working mechanism on each recliner. I had to purchase more bolts since two were missing from the factory. My wife has a burgundy one and it bleeds microfiber where he feet go and it is very ugly...

Lane Furniture / do not warranty product!!!

Dec 09, 2015

We bought a leather sofa and chair with ottoman about 4 years ago. Recently the chair which no one sits in started peeling on the back of chair, then it has started peeling on the sofa seats, arms of sofa, and ottoman. It looks terrible. I contacted Lane furniture submitted all photo...