Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains.
Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. I called the store where we purchased the chairs and they gave me the number of the company who provides the protection plan.
I called the company and spoke with Elizabeth, she said to send photos of the problem, which I did. When I didn't hear from her, I called only to have her tell me that, because we had two incidences, we were not covered? I explained that are talking about TWO chairs.
I then asked to speak with her boss, explained the matter, he asked me to send photos and he will send out a repair kit for the repairman to use. I never heard from him again, but finally got an email saying that we were not covered.
Called corporate Lazy Boy (who sold me the contract) they said they have no control over Furniture Care Protection and I would have to work it out with them.
So here I am with a 5 year protection warranty and the company unwilling to take care of the problem...and after asking, no one offered to refund the money I spent for the warranty.