La-Z-Boy

I brought a 3 piece suit from scs, it is a lazyboy missouri 2546, on 11/10/2015, I paid £4000, just after a year things started to go wrong, all 3 pieces have faults, seat cushions are sinking, when I raised the complaint with scs they were very difficult to deal with, saying we should contact lazyboy, but we brought the sofa from scs, we had to pay £75 for an inspection, they sent a upholster to visit us, straight away he said could see problems with our sofas, the 3 seaters had dropped on one side and all of the cushions on all pieces had sunk, he returned and replaced 2 cushions on the 2 single seater chairs, he also turned the 3 seater upside down a open up the liner to add wood and nails to rectify the dip on one side of the 3 seater. Over the years the sinking on the cushions has got worse.

I purchased a leather recline couch and chair.
The recliner couch has been replaced twice because of wearing. Now the third couch sinks so bad you can't stand sitting in it.
Chairs are peeling and look awful. By far the worst product materials ever

December 10, 2020
Kang Lee Sheppard
4476 Seton Hall Rd
Colorado Springs, CO 80918

Dear CEO of Lazyboy,
I am writing this letter to you because I want to share how your people treated us.
We think your chair is the best. We are three generation users of Lazyboy chairs.
In November, 2016 my husband had serious surgery and he said to me three days before the operation, "I'll probably need a power recliner, preferably Lazyboy, ". I rushed out to the Colorado Springs store and purchased the best recliner they had in stock at the time.
Your sales associate, Alex Gaul, helped me real well. He was kind and explained about the recliner, all it's features, and that "it had leather arms and back". I believed him and purchased the recliner.
Three years later in 2019 the leather arm rests began to look weary and getting worse every day. (See attached photos) The wear patterns gave me suspect for leather as I fully expected to have them longer than three years. Upon close examination I suspected the covering was not leather and called the store explaining what was happening. Two young men came to inspect the chair, took pictures and called me two weeks later and reported "We can do nothing about the wear."
How unfair, I purchased a "leather covered" chair and it was not. I trusted your company and believed what the salesman said.
Fast forward to June, 2020. I decided to purchase a recliner for myself. Yes I went back to the same store and purchased one for me because I believe in your merchandise.
My feeling is, unless you can help us to have the upholstery re-done on my husband's chair or a refund we will have to let his chair sit beside my nice white chair and explain to our guests, "Yes, they are both LazyBoy chairs but explain our story.
I called your office on July 18, 2020 but nothing happened. I'd like to heard from you soon.
Respectfully,

Kang Lee Sheppard

This company used to put out great products but I purchased a motorized sofa for a friend and its been nothing but trouble. She's got cancer and needs comfort but I wrote to corporate and nothing. Not the company I once swore by. Really disappointed . We had a repairman out twice the first year with the same problem and it broke again. It's broke yet and can't afford another one. Lost confidence in a once great company.

Customer Care doesn't answer phone have tried for 3 days [protected] this # is no good.
Tried [protected] waited on phone 30 Minutes no answer. Like most companies do you can leave your Phone # and get a call back. got to go have a business to Run.

Purchased a lift chair and still paying on it. Does not work, I have waited two and a half for service. Parts have to be ordered and have to wait another week for parts than schedule them to come back to fix. Was told it was not medical grade and I am screwed. If I had known this I would not have purchased it! I will not buy another piece of junk from Lazy Boy and I will make sure all my friends and family know! You need to either not sell lift chairs or do better service on them or tell people up front if it breaks it will be two months or longer to fix!

I've purchased a few things from you and had a dining table made. Well it took forever to get which is okay. I was told it would arrive at the end of October. Well I didn't hear from them and I called them and was told it's on it's way and will be there by the 31st.
Still nobody called me so I called them and it was there. We scheduled delivery for Monday November 19th. I was told someone would call me to give me a time frame but again I didn't receive a call, text or email.
I had an emergency this morning and had to leave.
The delivery guy called me and I told him I'm going to have to reschedule.
Then the dispatcher called me and told me they can't reschedule and they're so busy tomorrow won't be good and I need to call the store. Then she went off on me saying I got a text from them on Sunday. No I didn't and I was waiting all day to hear from you.
So I called the store and the manager is working with me. She's emailed the delivery service and they haven't gotten back to her yet. I was told it's going to go back to Chicago then I can schedule delivery again. This is so ridiculous and costs your company more money and it's more work.
Total craziness.
Please make sure this can be delivered to me this week.

Thank you,

Lori Wyman

[protected]

[protected]@icloud.com

our home had 3 lazy boy recliners when i purchased the 4th. ive been led to believe that you get what you pay for, however in less than 2 months! my $1400 recliner began to creak very loudly. i thought i had purchased the service agreement, only to find out that i only purchased for the leather to be covered ($100, along with the factory 5 years on parts). they told me that there's another $100 "transportation fee " ( less than 5 miles) to come look at it. i'm disappointed and will likely refuse to buy another, and will share my experience with anyone looking for anything from lazy boy if this continues to be handled so callus with a product having an issue after only 2 months.