Menu
La-Z-Boy Customer Service Phone, Email, Contacts

La-Z-Boy
reviews & complaints

Learn how the rating is calculated

1.6 438 Reviews

La-Z-Boy Complaints Summary

64 Resolved
373 Unresolved
Our verdict: With La-Z-Boy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
La-Z-Boy has claimed their business profile
Get notifications about new complaints and reviews of La-Z-Boy. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

La-Z-Boy reviews & complaints 438

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest La-Z-Boy reviews & complaints

ComplaintsBoard
K
11:49 am EST

La-Z-Boy Fabric creases and wrinkles.

I purchase two lazy boy recliners in 2019. Received them in March of 2020. The material seems to stretch and crease. I have to smooth the material of each cushion after I get up. I purchase a sofa a few months later. Received it in October. The fabric creases and moves around. After reclining I have to smooth the cushion and the footrest material. They both have iclean fabric.. I have owned a lot of furniture and never seen such a poor product. The products were purchased from the Lazyboy in Metairie, LA. I have had two Lazy boy sofas in the past. This is disappointing and I am disgusted. Karen Whitaker, 3329 Metairie Heights, Metairie, LA 70002. [protected]@att.net

Desired outcome: I want someone from Lazyboy to contact me and address this issue.

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
S
11:43 am EST

La-Z-Boy Recliner chair

I am Sean Jacobs. I purchased a recliner a year ago for $1700+. the fabric was coming undone on the seat cushion 6 inches from the front edge of seat in the seam only after 6 months of use. I sent required info to La-Z-Boy twice. My appointment was made months ago, and now my warranty has expired recently, and am now being told to pay $125.00 to a service tech on Wednesday between 11-1pm. I declined, advised warranty dept. of situation. Cancelled my appointment, explained my frustration, disconnected the call. I am writing this complaint because of the quality of furniture I purchased, does not equal the actual product quality that I was guaranteed with warranty.

Desired outcome: Fix, Repair or Replace

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
C
1:41 pm EST

La-Z-Boy Undelivered furniture

Lazy Boy continues to sell furniture with no delivery date in sight. They don't tell you that until you've purchased. They stopped production of furniture during the pandemic and if they had told me that when I spent 3 hours in their store I would never have purchased it. I ordered on August 1st. The last communication I had with someone was November 24th and they had pushed the delivery date again to December. I have yet to hear from anyone. Poor customer service and management. I wish there was some way to get in touch with the corporate other than their useless customer service number.

Desired outcome: I'd like to cancel the order.

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
C
10:51 am EST

La-Z-Boy Failure to provide merchandise

We ordered furniture from Lazy Boy furniture 9/6/20 and we still do not have the items. They keep changing dates when we call on it and they don't follow up with us when those dates are not met. I have requested our money back since they have failed to provide the merchandise. The manager of that store in Bradenton, FL states they will keep the money and they don't have any timeline they have to follow.

Desired outcome: Our furniture scheduled for delivery or our money back

Read full review of La-Z-Boy and 1 comment
Hide full review
1 comment
Add a comment
C
C
CCP57
Corpus Christi, US
Jan 14, 2021 1:43 pm EST

Ordered mine 8/1/20. Still don't have it.

ComplaintsBoard
L
8:21 am EST

La-Z-Boy 3 piece suit

I brought a 3 piece suit from scs, it is a lazyboy missouri 2546, on 11/10/2015, I paid £4000, just after a year things started to go wrong, all 3 pieces have faults, seat cushions are sinking, when I raised the complaint with scs they were very difficult to deal with, saying we should contact lazyboy, but we brought the sofa from scs, we had to pay £75 for an inspection, they sent a upholster to visit us, straight away he said could see problems with our sofas, the 3 seaters had dropped on one side and all of the cushions on all pieces had sunk, he returned and replaced 2 cushions on the 2 single seater chairs, he also turned the 3 seater upside down a open up the liner to add wood and nails to rectify the dip on one side of the 3 seater. Over the years the sinking on the cushions has got worse.

Desired outcome: full refund or rectify the faults

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
C
2:42 pm EDT

La-Z-Boy Poor products

I purchased a leather recline couch and chair.
The recliner couch has been replaced twice because of wearing. Now the third couch sinks so bad you can't stand sitting in it.
Chairs are peeling and look awful. By far the worst product materials ever

Desired outcome: Would like a seat replacement for sofa

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
K
11:28 am EST

La-Z-Boy Powered recliner

December 10, 2020
Kang Lee Sheppard
4476 Seton Hall Rd
Colorado Springs, CO 80918

Dear CEO of Lazyboy,
I am writing this letter to you because I want to share how your people treated us.
We think your chair is the best. We are three generation users of Lazyboy chairs.
In November, 2016 my husband had serious surgery and he said to me three days before the operation, "I'll probably need a power recliner, preferably Lazyboy, ". I rushed out to the Colorado Springs store and purchased the best recliner they had in stock at the time.
Your sales associate, Alex Gaul, helped me real well. He was kind and explained about the recliner, all it's features, and that "it had leather arms and back". I believed him and purchased the recliner.
Three years later in 2019 the leather arm rests began to look weary and getting worse every day. (See attached photos) The wear patterns gave me suspect for leather as I fully expected to have them longer than three years. Upon close examination I suspected the covering was not leather and called the store explaining what was happening. Two young men came to inspect the chair, took pictures and called me two weeks later and reported "We can do nothing about the wear."
How unfair, I purchased a "leather covered" chair and it was not. I trusted your company and believed what the salesman said.
Fast forward to June, 2020. I decided to purchase a recliner for myself. Yes I went back to the same store and purchased one for me because I believe in your merchandise.
My feeling is, unless you can help us to have the upholstery re-done on my husband's chair or a refund we will have to let his chair sit beside my nice white chair and explain to our guests, "Yes, they are both LazyBoy chairs but explain our story.
I called your office on July 18, 2020 but nothing happened. I'd like to heard from you soon.
Respectfully,

Kang Lee Sheppard

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
J
5:36 pm EST

La-Z-Boy Rude customer service

We bought a couch on 7/26/20 from the Lazyboy store on Cooper St in Arlington, TX and it is still not delivered. We were told by sales, and on sales invoice, it would take 8-12 weeks. We have called numerous times about a delivery date and treated rudely each time by person saying they dont know where the couch is or when it will be delivered. The latest call was today to our sales woman JLG who was rude to my wife and then to me saying they never know what is on the trucks coming in or when we might ger delivery. Even though she said and the invoice said 8-12 weeks, she said you cant go by that. The rude treatment we have received by the Arlington, TX store means I will no longer do business with that store.

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
S
11:42 pm EST

La-Z-Boy Recliner chairs

Ordered 2 recliner chairs in 2017. Received 1 month late. The ratchet/pawl on my wife's recliner chair started slipping, to now it won't lock in at all. Tried to contact store service department some time back; no answer. Parts warranty expired after 1 year. Looked online on Lazyboy site, they don't carry parts. Closest listed dealer is a vacant lot in Milledgeville, Ga. Actual parts are stamped soft steel. Someone's selling parts on Ebay for $85. Robbery for Junk. Thinking about replicating ratchet/pawl at our workshop with hardened steel. Will never buy there again.

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
G
7:49 pm EDT

La-Z-Boy Motorized sofa

This company used to put out great products but I purchased a motorized sofa for a friend and its been nothing but trouble. She's got cancer and needs comfort but I wrote to corporate and nothing. Not the company I once swore by. Really disappointed . We had a repairman out twice the first year with the same problem and it broke again. It's broke yet and can't afford another one. Lost confidence in a once great company.

Read full review of La-Z-Boy
View 0 more photos
Hide full review
ComplaintsBoard
M
11:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

La-Z-Boy Living room set

I ordered an entire set from La-Z-Boy. Just received the first piece last Wednesday and don't like it. I asked to cancel my order and am being told because some of it is "special order" I can't get a refund. Even though we ordered it the same way it was in the store and in the catalog. I've spoken to multiple people and no one will help me, offer any kind of resolution or even an apology. Over $7, 000 is a lot of money to spend on something and not be happy with it. Especially when I'll still have to wait at least 3 more months to get everything that I don't even want anymore. Seems to me they label things as special order just so you're stuck with them.
I've spoken to corporate, the distribution center and the store manager where I bought it. They do not care about their customer at all.

Read full review of La-Z-Boy and 1 comment
Hide full review
1 comment
Add a comment
T
T
Transistor Mister
, US
Nov 27, 2020 12:41 am EST

agree same thing happened to me in a roundabout way what can we do... ?

ComplaintsBoard
C
8:38 am EDT

La-Z-Boy Customer Care

Customer Care doesn't answer phone have tried for 3 days [protected] this # is no good.
Tried [protected] waited on phone 30 Minutes no answer. Like most companies do you can leave your Phone # and get a call back. got to go have a business to Run.

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
C
2:37 pm EDT

La-Z-Boy 2 power recliners

I bought 2 power recliners from LazyBoy in 2017. The didn't last 3 years before they started having mechanical problems.

The lifetime warranty is garbage. You call and they send you on a runaround. Literally 6 calls later to different numbers and you get the "your product isn't covered".

What a waste of money. They're trafficking on their old reputation of good quality. It's junk, pure and simple and they don't stand behind their product. Very dissatisfied and disappointed. I'll never buy another lazyboy product.
Stay far away from these guys.

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
B
4:25 pm EDT

La-Z-Boy Bad faith service

12/9/19 we purchased a couch & loveseat. It was delivered late Dec 2019. Shortly after it was delivered we noticed flaws. Lazyboy sent a serviceman who found multiple issues. The furniture looks horrible! Lazyboy Comfort Care told us they would take care of sending new furniture due to so much wrong it couldn't be fixed. They encouraged us to look at other furniture but we decided to stay with the same set and change out the material. We were assured it was a N/C to stay within the same level of fabric. Today 6/20/20, I called the store to find out when they would swap the furniture & the store mgr was rude, said Lazyboy didn't know what they were talking about and wants to charge us $1000! I've been on the phone with Comfort Care 4 times and it's gone from we will take care of this & it's N/C to you, to "it's up to the store what they charge" & we'll let you know on Wed. SIX months I've lived with furniture that is horrible and now I'm being treated horrible. (I have notes of everything)

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
D
8:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

La-Z-Boy lift chair

Purchased a lift chair and still paying on it. Does not work, I have waited two and a half for service. Parts have to be ordered and have to wait another week for parts than schedule them to come back to fix. Was told it was not medical grade and I am screwed. If I had known this I would not have purchased it! I will not buy another piece of junk from Lazy Boy and I will make sure all my friends and family know! You need to either not sell lift chairs or do better service on them or tell people up front if it breaks it will be two months or longer to fix!

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
K
8:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

La-Z-Boy plain out lying

I Purchased a couch and two recliners on November 19. I was told that they would be delivered shortly after Thanksgiving. Well it's a week past Thanksgiving, and when I reached out and contacted Doug Kyger, I was told that they are still "in the production", meaning there is no known time of delivery. He told me that he would check on the status and return my call. Obviously I have gotten no returned call. I called customer service this morning, and was told that it would probably not be until sometime in January before I received my furniture. This is completely unacceptable! I feel like I have been completely deceived and lied to. I don't know how this is going to end, but I do know that I will never ever purchase anything from La-Z-Boy again. Doug obviously knew at the time he was lying to me that my furniture was not going to arrive anywhere near the time he said it would. He makes salesmen look like slime! We just recently purchased a new home, and I currently have a rocking chair and two camp chairs in my living room. My daughter, son-in-law and two granddaughters will be here on the 22nd. I have no idea where I'm going to put anybody. Worst purchase of my life.

Read full review of La-Z-Boy and 2 comments
Hide full review
2 comments
Add a comment
X
X
Xyi Douglas
, US
Dec 31, 2020 1:57 am EST

I found out their all liars in the middle TN Lazy Boy stores in this area. You should listen to my experience with my recliner at the Murfreesboro Store. A recliner from Hell! And, the stalling tactics on the part of the store, the manager, and the run around I was given the subsequently the battle on communications getting my money back.

Never doing business ever again with Lazy Boy.

X
X
Xyi Douglas
, US
Dec 31, 2020 2:19 am EST

ps. The chair crashed and burned, within 2 days after receiving it, ( after it taking 6 weeks to get ordered ). The repairman came out, jury rigged it to work temporarily. Took another 3-4 weeks for parts. Then, it never worked right again after that. The tech came back and basically said, he could do nothing else for it. If I didn't believe it go back to the show room floor and measure the model myself to see, so I put myself out to do, so and it was off by a few inches. There was something wrong infact. Asked the store manager to do something, which he said, he only could if the higher ups said or approved it was ok ? ( And I paid extra warranty money! ) So, finally after waiting for so long, I called the credit card company and told them what was going on. They were like, "What?" We'll investigate.

Meanwhile, when I called the store back, they were busy trying to tell me, "Oh no you can't bring the chair back, you've had it too long. We can't do that." I said, "So, you're going to hold 6 weeks of order time against me that I never had the chair, because you hadn't built it yet ?" really ? I have a better idea. "You just come and get your truck and get the chair right now." They say, "Oh, we have no authorization for our pick up center etc." Well, I can take care of that, "Why don't I just get a truck and carry it to you then?'

Better still, since you don't want to do anything, let the bank take care of it. So, then due to their terrible communications, they were still having their repair man finally calling me up to send people to come out to repair. Why is this so hard ? Am I speaking a foreign language? "come get chair."

Well, the bank did it's job. $ But, that chair is still setting here. And, you know what else ? That chair has gotten worse! So, worse that it "self-destructed itself further." I kid you not. Even actually today, the motorized remote when I went back in it, there was a crunching sound, splitting sound, crackle snap-pop, and the back rest fell to a negative 45 degrees backwards towards the floor and I almost feel out of it! I tried to hit the button to get back up, and then the chair jammed even worse side-ways! Then, there was another grinding sound, gear jamming sound, wood cracking... I barely got out of the chair alive :(

So, IF you're reading this Lazy Boy, you get yourselves over here and pick this god-awful chair up, and take it back to the factory, and have it condemned, and set it on fire! Before it kills someone.

There is such a thing called product safety you know, customer service, and not scamming your customers.

I'll never step foot into another Lazy Boy Store again. Jesus wept.

ComplaintsBoard
L
7:21 pm EST

La-Z-Boy delivery

I've purchased a few things from you and had a dining table made. Well it took forever to get which is okay. I was told it would arrive at the end of October. Well I didn't hear from them and I called them and was told it's on it's way and will be there by the 31st.
Still nobody called me so I called them and it was there. We scheduled delivery for Monday November 19th. I was told someone would call me to give me a time frame but again I didn't receive a call, text or email.
I had an emergency this morning and had to leave.
The delivery guy called me and I told him I'm going to have to reschedule.
Then the dispatcher called me and told me they can't reschedule and they're so busy tomorrow won't be good and I need to call the store. Then she went off on me saying I got a text from them on Sunday. No I didn't and I was waiting all day to hear from you.
So I called the store and the manager is working with me. She's emailed the delivery service and they haven't gotten back to her yet. I was told it's going to go back to Chicago then I can schedule delivery again. This is so ridiculous and costs your company more money and it's more work.
Total craziness.
Please make sure this can be delivered to me this week.

Thank you,

Lori Wyman

[protected]

[protected]@icloud.com

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
N
8:50 pm EST

La-Z-Boy lazy boy recliner

our home had 3 lazy boy recliners when i purchased the 4th. ive been led to believe that you get what you pay for, however in less than 2 months! my $1400 recliner began to creak very loudly. i thought i had purchased the service agreement, only to find out that i only purchased for the leather to be covered ($100, along with the factory 5 years on parts). they told me that there's another $100 "transportation fee " ( less than 5 miles) to come look at it. i'm disappointed and will likely refuse to buy another, and will share my experience with anyone looking for anything from lazy boy if this continues to be handled so callus with a product having an issue after only 2 months.

Read full review of La-Z-Boy
Hide full review
ComplaintsBoard
W
2:55 pm EST

La-Z-Boy poor and rude customer service and damaged furniture

I am enclosing a letter I sent to Mr. Darrow, the CEO of Lazy Boy. I received no response. The letter will explain my experience, disappointment, and frustration with this transaction. I still have not received my coffee table. This is the third! The first two were damaged as was the sofa.

Susan Dym
212 Kenmont Drive
Holly Springs, NC 27540
[protected]@hotmail.com
[protected]
Case #495201
October 24, 2019

Kurt L. Darrow, President and CEO
La-Z-Boy Corporation
1 La-Z-Boy Drive
Monroe, MI 48162

Dear Mr. Darrow,

I was a loyal La-Z-Boy customer for many years because I valued the outstanding quality of the furniture and excellent service. Sadly, and regrettably, times have changed, and I have had the ongoing and worst experience with this company since July 6, 2020, when I bought a sofa, loveseat, and lift top coffee table from your Cary, NC, store. The items were finally delivered on August 24th, and after the long wait, the sofa was delivered stained, and the coffee table, when opened, sounded like Dracula emerging from a crypt. The table was returned, and a technician eventually came to work on the sofa. First, he tried water, then used a large lint remover to no avail. Next came 409 which didn't work either. After several phone calls it was decided I would receive a new sofa which required more waiting, more phone calls, and another delivery. Mistakes happen, so I waited once again, and waited…and waited…which brings me to October. I assumed, by then, everything should have been delivered. So I called the service number and learned, to my chagrin, the order for the table was never placed. It seems the invoice stated the table was still at my house. I asked them to please get this resolved. I called to follow up, and again received the same message…the table was still at my house. It took several attempts to get this resolved. The table and sofa finally arrived on October 19th. The delivery person opened the table, and I was delighted it closed smoothly. The sofa appeared to be fine as well. He left, I opened the table to clean it, and there it was…a crack in the support block. I also saw a mark in the finish that resembled spilled nail polish remover. I immediately called service and asked them to have the delivery people return, because the driver, in conversation, mentioned they had another stop about ten minutes from my home. Service called them and said they would be back to remove the table. After waiting two hours and missing my grandson's football game, I called service again. The person I spoke to said the driver was not able to return. Did anyone have the decency to apprise me of this? So went another day and more time and phone calls. However, the best is yet to come. I called service to ensure table number three was ordered. I went through the entire story yet again. I spoke to a man named Kevin and asked if I needed to take pictures. I did, but the pictures were too large. I sent others. I called the next day and spoke to a woman named Jennifer. I once again retold the story and explained the first pictures were not good, and no one emailed about the second set. She decided they would have to send someone to my home to take them. Another day? More time, more hours on the phone? I was angry, and justifiably so. Yes, I raised my voice because she kept making the conversation more inflammatory with her inane proposal. However, there were no expletives directed at her. Instead of handing the phone to someone more knowledgeable and skilled with customer relations (which I suggested) she yelled and hung up on me. I called Emily, a Tier 2 representative, the next day. Once again, I explained prior events and then recounted Jennifer's inappropriate behavior and how this compounded my aggravation and frustration. She listened respectfully and said she would work on the order, as did Lonnie, from the Cary store, whom I also spoke to. Emily told me if table three has problems, I can put in a refund request. Does that appease me? How could it when I have spent countless hours and energy on something which should have been a pleasurable experience? To come out of it with nothing is not the answer I want, but I also do not want more stress. Therefore, I will end this where I began: La-Z-Boy is not the company it was. The left hand does not know what the right is doing. There is no quality control and the price of the furniture does not equate with the quality. Hanging up on a patron is unacceptable under any circumstance, and more training is definitely required. I am exhausted and disgusted from this process, and I will postpone further action awaiting your response. Going to social media is certainly not my first choice, but at this point, my feeling is: Consumer Beware!

Thank you for taking the time to read and assess my concerns.

Sincerely,

Susan Dym, as was the sofa. Thank you. Susan Dym

Read full review of La-Z-Boy and 1 comment
Hide full review
1 comment
Add a comment
X
X
Xyi Douglas
, US
Dec 31, 2020 2:48 am EST

So, no one from the CEO's office, or anyone from the upper management never eventually acknowledged your letter at all over this ?

ComplaintsBoard
M
10:21 am EST

La-Z-Boy manufacturing

This may not have anything to do with sales or a sales associate but it has to do with the manufacturers that you all use. Mainly just England corsair in new tazewell tn. As of right now my wife works for the company but she is afraid to speak up to anyone because anytime age tries to they shut her down, or threaten her with her job, they won't let her talk to the owners so this is all I know to do. I don't know if they don't do these thikngs while.you all come their, I just think they do a dang good job of hiding it from you. They don't take the employee safety seriously. If someone shoots themselves with a staple or nail gun they tell if they leave and go to a doctor it will be counted against them and they may be fired. To just wrap it in a band aid and go back to work. They never make anyone wear the right ppe unless lay z boy or another big buyer of theirs comes to the plants, my own wife is afraid to miss work even when she is deathly sick because she's afraid their going to fire her or doc her pay which she has been threatened with! There are nu.erous other things going on in those plants out there that no one will, stand up and say anythujng about because if anyone does they get fired or they start treating them like cheap every so how day. Some of the stories my wife tells me are just plain sad. But I will not stand by and just let them continue on with this. The plant manager Carter doesn't even know how to do his job. He just fusses at ya and tells ya to speed up your not going fast, enough, when he doesn't even know how to build any of those pieces of furniture. And the way some.of those lives of furniture are built is very sad! There's no way I would send some of those to the company's like lay z boy for instance that buys from England's. They .ever pass inspection but they send them on anyone just so there won't be slot of overtime! We just don't know what else to do but this. So hopefully someone will help or at least send people at their to actually check things out ask questions talk to the employees without any of the big managers and supervisors around and you will be told the same exact things. Now i don't know about you but I don't believe if I was a company as good as lay z boy I would want my name associated with these people! Sorry about the spelling and things I'm just so upset right now about it I had to try and do something! Thank you for time and have a blessed day.

Read full review of La-Z-Boy and 1 comment
Hide full review
1 comment
Add a comment
X
X
Xyi Douglas
, US
Dec 31, 2020 3:33 am EST

Taking advantage of the work force, in a smaller area where there are fewer jobs. It's called exploitation. Fear, abuse of TN labor laws. The drive the worker in those places like cattle. Worker safety is ignored, covered up, swept under the rug, obfuscated around by their company attorneys, etc.

Any mention of a Union is met with swift tyranny, and ruthless tactics to keep the workers from standing up against them. I understand what your wife is going through. When I was in my mid 20's I worked for an employer like that once. They were called, the Whirlpool Corporation. They did their best to bust their unions, they were oppressive, they closed their plant in Lavergne, TN. And, it moved to East Tn. now located in Cleveland, TN. They now have no union, and are brutal. It's a very long story I can tell, but no space here.

But, you're wife's employer will keep doing that, as long as Lazy Boy keeps signing the contract. And, as long as they keep making cheap builds, to fits Lazy Boy's "bottom line $" So, that they can keep making a profit, they'll keep being harsh on people, even maiming people for life. And, Lazy Boy will sleep good a night. Lazy Boy will not care, until finally one day something really bad happens that "strikes them down where it hurts." Their Wallets! That's the only thing that get's their attention in the end. They care not about people, or what kind of pain they inflict on others..

Once they grab the payment from the customers, that's when the scam's trap door slams shut!

Have you heard the ole phrase, "Capitalism is Theft" Remember it. Write it down and save it. Our entire system is broken because of it. No matter what you do, it can all be traced to that. No matter how you figure it. It's one big scam in the end.

There's even more angles that you know, that you can't see, that have been figured by smarter people how their squeezing every ounce of sweat, penny's, your life, your health, all that you have so capitalism have keep the 1% on top rich above everyone else.

And they call Socialist bad ? No, on the contrary, they have taught everyone back wards the opposite on a grand scale since before the ending of feudalism, the beginning of the industrial revolution, and the great depression in 1929 when capitalism fell flat on its butt, it socialism that saved everything then. And capitalism has fallen flat now (again), they just don't want folks like us to know it now.

So, yea, Lazy boy know's exactly what's it's doing. They don't care what's being done to those workers. They don't care what' kind of poor quality furniture is being pumped out. Their just going set right down and try to feed garbage down everyone's throat, for as much as they can get away with.

Capitalism is Theft.

La-Z-Boy In-depth Review

Product Quality:

The upholstery materials used by La-Z-Boy are of top-notch quality, ensuring both comfort and durability. The craftsmanship is evident in the attention to detail and precision in every piece of furniture. The products are built to last, with a focus on longevity and maintaining their original condition. The comfort and support provided by La-Z-Boy's products are unmatched, offering a luxurious seating experience.

Product Variety:

La-Z-Boy offers a wide range of furniture options, including sofas, recliners, and chairs, catering to different preferences and needs. The brand provides various styles and designs, from classic to contemporary, ensuring there is something for everyone. Customers also have the option to customize their furniture, allowing them to create a piece that perfectly fits their space and personal style.

Customer Service:

The staff at La-Z-Boy is highly responsive and helpful, providing excellent assistance in selecting the right furniture. They have extensive knowledge about the products and can guide customers in making informed decisions. The brand also offers exceptional after-sales support, including warranty information, ensuring customer satisfaction even after the purchase.

Pricing:

La-Z-Boy's products offer great affordability compared to competitors, considering the high-quality materials and craftsmanship. The brand provides excellent value for money, with its furniture offering both durability and desirable features. Additionally, La-Z-Boy offers financing options and promotions, making their products even more accessible to customers.

Delivery and Installation:

La-Z-Boy's delivery service is known for its timeliness and reliability. The brand ensures that furniture arrives promptly and in excellent condition. The installation team is professional and efficient, handling the transportation and setup of furniture with care. Customers can trust that their furniture will be delivered and installed hassle-free.

Online Experience:

La-Z-Boy's website is user-friendly, making it easy for customers to navigate and find the information they need. Detailed product information and images are readily available, allowing customers to make informed decisions. The online ordering and tracking process is seamless, ensuring a smooth and convenient shopping experience.

Showroom Experience:

La-Z-Boy's showrooms are clean and well-organized, providing a pleasant shopping environment. Knowledgeable staff members are readily available to assist customers, answering any questions and offering expert advice. The showroom ambiance is comfortable, allowing customers to experience the furniture firsthand and make confident decisions.

Reputation and Trustworthiness:

La-Z-Boy has an excellent overall reputation in the industry, known for its high-quality products and exceptional customer service. The brand has gained trustworthiness through positive customer reviews and ratings, reflecting the satisfaction of its customers. La-Z-Boy is also recognized for its adherence to ethical business practices, further enhancing its reputation.

Return and Exchange Policy:

La-Z-Boy's return and exchange policy is clear and fair, ensuring customer satisfaction. Initiating returns or exchanges is easy and hassle-free, allowing customers to make changes if needed. The refund process is straightforward, with no associated fees, providing a seamless experience for customers.

Social Responsibility:

La-Z-Boy demonstrates a commitment to environmental sustainability through various initiatives. The brand focuses on ethical sourcing and manufacturing practices, ensuring that its products have a minimal impact on the environment. La-Z-Boy is also actively involved in community and charitable activities, showcasing its dedication to making a positive difference.

Overall Satisfaction:

La-Z-Boy receives high praise for its exceptional product quality, variety, and customer service. The brand's pricing offers great value for money, and the delivery and installation process is reliable and efficient. The online and showroom experiences are both user-friendly and enjoyable. La-Z-Boy's reputation and trustworthiness are well-established, and its return and exchange policy is customer-friendly. The brand's commitment to social responsibility further adds to its appeal. Overall, La-Z-Boy is highly recommended, standing out among its competitors in the industry.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact La-Z-Boy customer service

Phone numbers

+1 (800) 375-6890 +1 (855) 802-6636 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with La-Z-Boy?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with La-Z-Boy Customer Service. Initial La-Z-Boy complaints should be directed to their team directly. You can find contact details for La-Z-Boy above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about La-Z-Boy. Discuss the issues you have had with La-Z-Boy and work with their customer service team to find a resolution.