Guardian Protection Products
Hickory, North Carolina
United States - 28603
|Mon||8:00 AM - 5:00 PM|
|Tue||8:00 AM - 5:00 PM|
|Wed||8:00 AM - 5:00 PM|
|Thu||8:00 AM - 5:00 PM|
|Fri||8:00 AM - 5:00 PM|
|Mon||8:00 AM - 5:00 PM|
|Tue||8:00 AM - 5:00 PM|
|Wed||8:00 AM - 5:00 PM|
|Thu||8:00 AM - 5:00 PM|
|Fri||8:00 AM - 5:00 PM|
We bought a sectional from Bob's Discount furniture in May of 2018 and purchased the Goof Proof Protection plan from Guardian with the sale. We were informed that the protection plan will cover almost any normal damage or stains to the sectional for 5 years. Well we just had a house full of people over to our house the weekend of Oct 12th, 2019 to attend a fall harvest fest. There were 8 adults and over 10 kids in our house over a four-hour period. Of course, people were up and down on the furniture, kids screwing around being kids, and more traffic than is normal with just my wife and me. At some point as the company left, my wife noticed that the ottoman was now concaved as opposed to convex. I flipped the ottoman over & you can feel that the frame has collapsed, and you can feel the wood moving around. So, Monday the Oct 14, 2019 we filed a claim with Guardian. THEY DENIED THE CLAIM, saying that there was no specific "accident" that caused the damage!!! What constitutes an accident? Someone runs a stop sign & crashes into my ottoman and THAN that would be considered an accident? We had a house full of people over, at some point the frame on the ottoman collapsed. I didn't see it happen, I don't know exactly when it happened that night, but I can assure you that NO ONE DID IT ON PURPOSE, which is the very definition of an accident.
What a bunch of GARBAGE, just like any other BS insurance policy..."we will cover you as long as you don't file a claim". If you do file a claim, we will find any way to deny it. They take money in and find any way they can to not pay it out. AVOID THIS PRODUCT & put the money in your own pocket.
I was sold the guardsman furniture protection warranty at Ashley home furniture. I was promised that they cover All damages from kids, spills, pets, tears, everything. I submitted My claim on 9/4/ 2019. I did not receive any reply back. Nothing was mailed to me. I called the office several times. When I finally did get through to the correct department, it took 26 minutes of waiting on call. Then I was told I was denied. I asked to speak to a supervisor and was given another number without a name to leave a message on. Now I am seeing hundreds of poor reviews from people in the same situation as me. I feel foolish for trusting the service. I am angry that they take our money And do not repair anything and try not to contact you back. Trying to get a hold of someone to speak to takes forever. And I don't believe they care about how many complaints they have against them.
I purchased a 5 piece dining room set, 2 round tables and a cocktail table. About 2 weeks ago I noticed that the cocktail table had a crack in it and also a chunk missing at the base of the table. I filed a claim with Guardian and submitted photos as requested by email, a few days later I received an email from Guardian stating that the plan that I purchased is not eligible for coverage, but it does cover accidental rips, cuts and punctures. First of all how can a table get a rip, cut or puncture? So I called the immediately, and the lady on the phone told me that I purchased the wrong protection plan, and that I can file a new claim stating that is was an accident; so I submitted a new claim last week by email once again. I received an email a few days later stating that the damage I have is not eligible for coverage, but it does cover my furniture for accidental gouges and accidental breakage of frames, and that my plan states all damages must be relatable to an accidental occurrence, they also stated that my damage occurred from a single incident, and the incident is not classified as a customer caused accident. I am trying to find out exactly what does the warranty covers. I have read a lot of customer reviews pertaining to the excuses that they have given. I believe that the warranty does not cover anything. It appears that they are taking people money and not honoring the warranty
I purchased the protection with confidence that if anything goes wrong from an accident due to having kids and a pet it would be covered per warranty coverage. My dog got into some water from being outdoors and his water bowl. I called within the needed time frame to advise of watermarks I notice my dog left on the couch from rubbing his body on the sectional. I have a microfiber fabric which change tones of color when you rub it. I advise them that he sat on varies areas of the sectional after i have advised him to get off many times. I issued photos as requested and was advised that I am denied for general soiling and dirt etc...Also they do not do general cleaning in which I did not require I just wanted rhw spot he touch clean. I take very good care of my furniture and unsure of how you determine general soiling from a dark grey microfiber fabric? I am looking into filing a arbitration and litigation of my claim. I paid money for covered service and water is in fact a beverage and it was an accident. I wish I could post the picture of my furniture which they considered an accumulation. I have filed a BBB already and working towards the arbitration before the end of the week.
I bought a couch from Bel about a year and 5 months ago. I also bought a 5 year warranty. Now my couch i...
I would just like to let everyone know that goof proof is a fake. Save your money and use it to buy from a different furniture company other than bobs. I have a love seat, couch and chair that are just over 2 years old that are junk. I called bobs to service it, they said it wasn't manufacturer defect, and go through goof proof. I did and first they closed my case saying that someone was calling my number and hanging up, well i am the only one who answers my phone. Then they restated the claim, I waited and waited filled out lots of paper work, this all started in May of 2018, then finally in september guardian sent a tech over who was unprofessional, talked on the phone and walked in my hallway on the phone for 15 minutes in another language. All i asked him was what do you think and he responded i am only here to look and take pictures. the guy uses my sink to wash his hands, and then leaves. I wait no response, a week goes by i call they tell me waiting for the tech, another week goes by and they are still waiting for the tech, well i just got an email saying that i didn't comply with the service guy, refused service and wanted a new set. I NEVER said that, a complete lie. They wasted my time having this jerk stranger come into my house! I will never buy from Bob's again, if you do beware and don't buy goof proof.
They are awful... Their insurances are a waste of money. They say they cover almost everything, but in fact...
Well.. I bought protection plan from guardian protection products at bobs furniture store. Total rip off.. I...
We purchased our Sectional and coffee table. Along with this purchase we purchased the extended warranty because we were told it would cover springs, torn material, wood damage, etc... Well, we our sectional needed to have the seats fixed because the material they use over the springs had moved and you could feel the springs. My husband called and they told him they don't cover that. Our coffee table has some spots where the color is coming off. Well guess what? The warranty doesn't cover that. I told them that when we bought the warranty we were told it covered everything. They stated that we were mislead and only stains are covered. Tears in the fabric are not also covered also. I have learned that they will cover their butt not to fix anything they state on their brochure only to pocket the money and that they will find a loop hole to not fix it either. We will never purchase from this store again. They lied about the warranty which we thought was good to protect our investment but in the end we got screwed. Don't bother with this company and its fake furniture warranty.
Bob's goof proof protection from guardian protection products what a joke!!! I try to following up a claim...
Two weeks ago my dog peed all over the leather sofa. Called, claimed within an hour of the incident. They...
if you are looking for poor customer service this is the company for you.
I called on Amp Security on a friday(the local subcontractor for guardian) to have more equipment installed on the following monday. the tech never showed up. so i rescheduled for the next friday. gaurdian called me on thursday to schedule an apointment to install equipment, it was already scheduled? the rep said they would look in to this and call me back, they never called back.i called the next day (friday, when i was supposed to have equip installed) and was informed that a tech could not be there that day. i explaned the situation and recieved a very unsincere appoligy, and was offered to schedule an apointment the next week. i have already taken off work two days and now i need to take a third. and to top it off my credit card was billed a week ago. so by the time you add up money lost by taking off work 3 days+the price of equipment and installation= its cheaper to let some break in and rob me!
if i can get out of my contract due to poor service im sure someone else would appreciate my business because gaurdian does not!
I recently found out that the sales/installer (same guy) had served time in the federal penitentiary for a scam he had done. I called corporate & asked if they hire people who have served time in a federal prison, they said no. I advised them that they currently have some one who has done time at the federal prison & they can find the information easily on public record, online. They told me that he passed a back ground check. Ok that still doesn't change the matter of what this man did & is capable of. He has 24/7 acess to my (& any costomers) personal information such as, social security number, d.o.b., ect. We get a security system to feel safe. I don't feel safe having had a man who has federal crimes in my home. They have done nothing & this man (served time in morgantown, wv) remains working for them.
I purchased a warranty from guardian protection products for my leather chair. A month or two after the purchase, I noticed a bad scratch in the chair. I called their 1-800 number and left numerous messages with my warranty claim. They did not return any of my calls. I filed a complaint with the north carolina bbb. They told the bbb they had not received my phone calls. A lady named michelle called me and immediately denied my claim because she said scratches are not covered, even bad scratches. The warranty clearly stated that scratches are covered. I asked michelle what the warranty did cover, and she said rips are covered. I asked the difference between a scratch and rip, and she said you can see the foam underneath with a rip. I said I could see the foam underneath, and she said, "too late, you already said scratch" and hung up. She then wrote to the bbb and told them that she had offered me repair service and a full warranty refund and that I had declined both and threatened to sue her. This is without doubt the biggest scam company I have ever dealt with - avoid at all costs.
I purchased a warranty from Guardian Protection Products for my leather chair. A month or two after the purchase, I noticed a bad scratch in the chair. I called their 1-800 number and left numerous messages with my warranty claim. They did not return any of my calls. I filed a complaint with the North Carolina BBB. They told the BBB they had not received my phone calls. A lady named Michelle called me and immediately denied my claim because she said scratches are not covered, even bad scratches. The warranty clearly stated that scratches are covered. I asked Michelle what the warranty did cover, and she said rips are covered. I asked the difference between a scratch and rip, and she said you can see the foam underneath with a rip. I said I could see the foam underneath, and she said, "Too late, you already said rip" and hung up. She then wrote to the BBB and told them that she had offered me repair service and a full warranty refund and that I had declined both and threatened to sue her. This is without doubt the biggest scam company I have ever dealt with - avoid at all costs.
I am a new customer of Guardian Protection Services and I do not recommend that anyone establish a contract with Guardian Protection Services. They came out to my house and convince my wife to sign a contract (when I wasn’t home). I feel that they are the worst security company I have ever dealt with, they will “nickel and dime” you to death...
If they would have disclosed this to my wife before she sign the contract, we would have went with a better security service (who stands behind their equipment and installation 100%). I have had so many issues with their equipment and customer service and every time you call them to service their equipment, they will bill you for everything in addition to your monthly fee (What am I paying for?)...
I am to the point that I am not proud to have their sign in front of my house – I have neighbors that also did not have good things to say about them. DO NOT make the MISTAKE I made – if they would have told me it cost about $50 to show up and $25 per minute just to troubleshoot their equipment (for something you did not do) and if they need to replace anything (on this new equipment) there will be additional charges, I would NOT have had their equipment in my home, also they gave a quote to my wife of over $1, 300 to get out of their contract...
We are active military forced to move each 2-3 years- tricked into 5 year deal w/Guardian for security. It's been a 4 1/2 year battle that you can not believe. I've moved 3 times in 4 1/2 years and I'm still fighting to get out of this mess. They will not work with me. Renter in my AZ house wanted to take over service adding 6 months to the time we had left. They want me to keep it my name and have them pay me! Run screaming from these crooks!!! They SUCK.