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CB Furniture Stores La-Z-Boy
La-Z-Boy

La-Z-Boy review: Trouper rec console head/lumb

D
Author of the review
9:52 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Hello,
I am writing to provide an update — and to express serious concern — regarding the $4,000 piece of furniture we received.
The repair technician confirmed that the item arrived broken, and that the drawer requires new guides. This defect was present upon delivery; there is no possible way it could have been caused by normal use, especially considering that a person under 150 pounds was using it.
When I called the 214 number provided, I was told that in order to receive a complete replacement, I would have needed to report the issue by day 3, not day 13. By that logic, using this furniture would have cost us over $361 per day — which is completely unreasonable, and no customer would ever consider that acceptable.
To make matters worse, I was told that replacement parts have already been ordered and will be shipped directly to my home — even though I did not give permission for that.
On top of all this, the salesperson who happily assisted us before the sale has not replied to any emails since the purchase.
There are many other furniture stores available to customers in our area — Ashley, Star, Haverty, Furniture Row — and experiences like this make it very clear why people choose to shop elsewhere.
I would appreciate a prompt resolution to this issue, including clarification on why the defective condition was not handled appropriately and why parts were ordered without my authorization. Surely someone besides the order person's supervisor can handle this issue.

Desired outcome: Replacement not repair or take your stuff back and give me a refund.

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La-Z-Boy Category
La-Z-Boy is ranked 217 among 295 companies in the Furniture Stores category
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Most discussed complaints

Recliner fabric warranty
3
(opinions to this review)
 peeling leather after 3 yrs
2
(opinions to this review)
 refusing to call us back
2
(opinions to this review)
 Recliner
1
(opinions to this review)
 We are extremely dissatisfied with the workmanship of the sofa and love seat that we purchased.
1
(opinions to this review)
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