Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Furniture Stores La-Z-Boy
La-Z-Boy

La-Z-Boy review: Trouper rec console head/lumb

D
Author of the review
9:52 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello,
I am writing to provide an update — and to express serious concern — regarding the $4,000 piece of furniture we received.
The repair technician confirmed that the item arrived broken, and that the drawer requires new guides. This defect was present upon delivery; there is no possible way it could have been caused by normal use, especially considering that a person under 150 pounds was using it.
When I called the 214 number provided, I was told that in order to receive a complete replacement, I would have needed to report the issue by day 3, not day 13. By that logic, using this furniture would have cost us over $361 per day — which is completely unreasonable, and no customer would ever consider that acceptable.
To make matters worse, I was told that replacement parts have already been ordered and will be shipped directly to my home — even though I did not give permission for that.
On top of all this, the salesperson who happily assisted us before the sale has not replied to any emails since the purchase.
There are many other furniture stores available to customers in our area — Ashley, Star, Haverty, Furniture Row — and experiences like this make it very clear why people choose to shop elsewhere.
I would appreciate a prompt resolution to this issue, including clarification on why the defective condition was not handled appropriately and why parts were ordered without my authorization. Surely someone besides the order person's supervisor can handle this issue.

Desired outcome: Replacement not repair or take your stuff back and give me a refund.

Confidential Information Hidden: This section contains confidential information visible to verified La-Z-Boy representatives only. If you are affiliated with La-Z-Boy, please claim your business to access these details.

Update by Dorothy Khan
Feb 18, 2026 2:20 pm EST

2/3 (Tuesday)
I contacted Yolanda and asked her to speak with her supervisor regarding my issue. She informed me her supervisor would tell me the same thing. I requested a return call from her supervisor, Valarie. Yolanda stated Valarie would call me back within 24–48 hours.
2/9/26
No message or return call from the supervisor.
2/11/26
I received a voicemail from Yolanda’s supervisor, Valarie. I returned the call within one hour. The call went to Yolanda’s voicemail, so I left a message.
2/12/26
I spoke with Brenda in the corporate office. She stated that La Z Boy furniture carries a one year warranty. I explained that I would prefer a replacement piece of furniture since the item was broken upon delivery. She said they would prefer to repair it. I questioned why a brand new $4,700 piece of furniture that arrived damaged should be repaired instead of replaced. Brenda stated someone from the local store would reach out to me.
2/13/26 (10 days after the initial request)
I finally received a call from Valarie. She began the call by stating, “I see your parts have arrived—when would you like to schedule the repair?” I reiterated that I was seeking a replacement or refund. She responded, “That’s not going to happen.”
The call lasted only 58 seconds. I took a screenshot documenting the call.
Valarie did not return the call as requested by her employee, Yolanda, nor did she attempt to explain any policy or procedures—only that my request “was not going to happen.”
2/18/26
I am still waiting for the local representative that Brenda stated would be contacting me.
The idea that the expectation of calling within 3 days or you are screwed applies to paying customers when staff and employees can call weeks later or maybe not at all.

La-Z-Boy - Trouper rec console head/lumb - Photo 1 - update #2570914
La-Z-Boy - Trouper rec console head/lumb - Photo 2 - update #2570914
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More La-Z-Boy reviews & complaints

La-Z-Boy - poor quality/ mechanisims break 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - stranded with broken spa, refuses to fix 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - cheap fabric and mechanisms 17
La-Z-Boy - furniture care protection plan 7
La-Z-Boy - warranty no good 8
La-Z-Boy - awful, awful, awful 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - Bad faith service
La-Z-Boy - Customer service 2
La-Z-Boy - bad service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - wrong shiipping order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all La-Z-Boy reviews and complaints

  1. La-Z-Boy Contacts

  2. La-Z-Boy phone numbers
    +1 (800) 375-6890
    Click up if you have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 5 5 users reported that they have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 3 3 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number
    25%
    Confidence score
    Customer Service
    +1 (855) 802-6636
    Click up if you have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number
    100%
    Confidence score
    Warranty Inquiries
    +44 162 851 3810
    Click up if you have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number 2 2 users reported that they have UNsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number
    United Kingdom
    +67 32 232 381
    Click up if you have successfully reached La-Z-Boy by calling +67 32 232 381 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +67 32 232 381 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number
    100%
    Confidence score
    Brunei
    +855 77 366 168
    Click up if you have successfully reached La-Z-Boy by calling +855 77 366 168 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +855 77 366 168 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number
    100%
    Confidence score
    Cambodia
    +671 649 3831
    Click up if you have successfully reached La-Z-Boy by calling +671 649 3831 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +671 649 3831 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number
    100%
    Confidence score
    Guam
    +852 23 336 281
    Click up if you have successfully reached La-Z-Boy by calling +852 23 336 281 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +852 23 336 281 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number
    100%
    Confidence score
    Hong Kong
    +91 804 061 7200
    Click up if you have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number
    33%
    Confidence score
    India
    +62 216 667 5933
    Click up if you have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number
    100%
    Confidence score
    Indonesia
    +81 453 114 001
    Click up if you have successfully reached La-Z-Boy by calling +81 453 114 001 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 453 114 001 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number
    100%
    Confidence score
    Japan, Yokohama
    +81 355 305 555
    Click up if you have successfully reached La-Z-Boy by calling +81 355 305 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 355 305 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number
    100%
    Confidence score
    Japan, Tokyo
    +81 486 226 071
    Click up if you have successfully reached La-Z-Boy by calling +81 486 226 071 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 486 226 071 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number
    100%
    Confidence score
    Japan, Saitama
    +81 523 835 555
    Click up if you have successfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 523 835 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number
    Japan, Nagoya
    +60 377 185 200
    Click up if you have successfully reached La-Z-Boy by calling +60 377 185 200 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 377 185 200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number
    100%
    Confidence score
    Malaysia, Petaling Jaya
    +60 84 320 288
    Click up if you have successfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 84 320 288 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number
    Malaysia, Sarawak
    +95 19 669 545
    Click up if you have successfully reached La-Z-Boy by calling +95 19 669 545 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +95 19 669 545 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number
    100%
    Confidence score
    Myanmar
    +92 213 529 5115
    Click up if you have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number
    100%
    Confidence score
    Pakistan
    +63 470 920 103
    Click up if you have successfully reached La-Z-Boy by calling +63 470 920 103 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +63 470 920 103 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number
    100%
    Confidence score
    Philippines
    +65 63 119 988
    Click up if you have successfully reached La-Z-Boy by calling +65 63 119 988 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +65 63 119 988 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number
    100%
    Confidence score
    Singapore
    +82 317 182 293
    Click up if you have successfully reached La-Z-Boy by calling +82 317 182 293 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +82 317 182 293 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number
    100%
    Confidence score
    South Korea
    +88 628 791 5512
    Click up if you have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number
    100%
    Confidence score
    Taiwan
    +66 23 760 940
    Click up if you have successfully reached La-Z-Boy by calling +66 23 760 940 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +66 23 760 940 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number
    100%
    Confidence score
    Thailand
    +84 854 136 661
    Click up if you have successfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +84 854 136 661 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number
    Vietnam
    More phone numbers
  3. La-Z-Boy emails
  4. La-Z-Boy address
    One La-Z-Boy Dr., Monroe, Michigan, 48162-5138, United States
  5. La-Z-Boy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 31, 2026
  7. View all La-Z-Boy contacts
La-Z-Boy Category
La-Z-Boy is ranked 217 among 294 companies in the Furniture Stores category
#215 Floyd Floyd #216 Montage Furniture Services Montage Furniture Services #217 La-Z-Boy La-Z-Boy #218 Lane Home Furniture Lane Home Furniture #219 Sofa City Sofa City

Most discussed La-Z-Boy complaints

Recliner fabric warranty
3
(opinions to this review)
 peeling leather after 3 yrs
2
(opinions to this review)
 refusing to call us back
2
(opinions to this review)
 Product defect
1
(opinions to this review)
 Trouper rec console head/lumb
1
(opinions to this review)
La-Z-Boy Alternatives
Furniture City 5 reviews Berger's Table Pad Factory 7 reviews Rent-A-Center 462 reviews The Brick 1346 reviews Homemakers Furniture 2 reviews