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CB Furniture Stores La-Z-Boy They won't send a power box to an elderly woman who relies on the recliner for circulation problems
La-Z-Boy

La-Z-Boy review: They won't send a power box to an elderly woman who relies on the recliner for circulation problems

V
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11:48 am EDT
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La-Z-Boy says we have to wait over a week to order a new power box for my mother's recliner because their systems are down. Apparently it is too difficult to send a power box to her.

My mother relies on her chair to help with her poor circulation. On Friday, October 3rd, the chair stopped working. We called La-Z-Boy. The regular diagnostics ( batteries, reset, etc.) didn't work. They sent us to our ServCo. warranty. ServCo identified the issue as needing a new power box, but that La-Z-Boy was unable to send the power box because their systems were down for a week due to servicing.

I called La-Z-Boy Corporate Customer Service, La-Z-Boy sales where we bought the recliner, and La-Z-Boy Corporate Headquarters. They all gave me the same answer- cannot even place an order until Monday, October 13, due to the systems being down.

I don't believe that somewhere in La-Z-Boy there isn't a power box that an employee could send to my mother, who needs it. Worse, they don't care. They seem to think it's an adequate answer.

Recommendation: Don't buy one.

La-Z-Boy response
Oct 07, 2025 12:16 pm EDT
La-Z-Boy customer support contacts
Phone numbers

+1 (800) 375-6890

+1 (855) 802-6636

Address

One La-Z-Boy Dr., Monroe, MI, 48162-5138, US

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Hello Virginia,
We understand your disappointment with being advised there will be a delay on the part being ordered for your mother's chair.
At this time, we are in the process of transitioning to a new ordering system for our part orders. As a result of this conversion, there is a delay on any parts being ordered this week. If your mother has a service ticket already created the parts will be ordered once the new system is available for ordering the parts. If she/you do not have a service ticket currently please contact your local store so they are able to have the service request ready to submit as soon as it is able to be processed. Thank you for your understanding.
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