CB Furniture Stores La-Z-Boy Complaints #2-21

La-Z-Boy review: Recliner fabric warranty

Cyndi Allred of Corpus Christi, US

Aug 28, 2025 10:51 am UTC

Verified customer

Replied

Featured review

I purchased 2 recliners on May 4, 2024- Sales #2403160031. At that time, I also purchased the care protection and 1 year warranty for the recliners. In July 2025, I noticed that both recliners were becoming discolored in the head and armrest areas. So, after speaking with the local store, I contacted Furniture Care, Case#8445434. They asked me to send photos. I emailed the photos and weeks later was informed I had been declined because I had sent photos of more than 1 area? This was very shocking! I did exactly as they had asked. So, weeks later I called again to speak to a Manager. She regretfully informed me of the same thing. Both of the individuals I spoke to had not 1 bit of remorse of declining me. Being in industry of assisting clients this was disturbing and shocking. I had spent $3000 on both of these and the extended warranty? Frankly, I do not understand why I was treated this way. I am sorry I could not attach the photos but the claim department has them.

Claimed loss: $3,000 for both + care protection plan

Desired outcome: Either new or cleaned recliners, or refund and a response to this, please as I do not have another $3,000 to buy two additional recliners.

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La-Z-Boy response

Sep 02, 2025 11:58 am UTC

La-Z-Boy customer support contacts

Phone numbers

+1 (800) 375-6890

+1 (855) 802-6636

Address

One La-Z-Boy Dr., Monroe, MI, 48162-5138, US

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Hello Cyndi,
Thank you for reaching out regarding your concerns with your recliners.

The concerns you have written regarding the discoloration on the chairs and the protection plan you purchased have been directed to your local service center for further review as the warranty provided by La-Z-Boy covers against manufacturing defects with the fabric or leather of the product for one-year from the date of delivery.

We have requested your local service center contact you back to discuss this matter to see how repairs may be made to the product or how the unit may be cleaned depending upon the circumstances. Thank you.

I received a call yesterday and was told to send photos and that they would send me an email to attach the photos . I have not received the email.

La-Z-Boy - Recliner fabric warranty - Photo 1 - update #2566172

La-Z-Boy - Recliner fabric warranty - Photo 2 - update #2566172

View 0 more photos

I received a call and due to wear and tear (only 14 months ) they were not going to clean or replace these chairs. Are you serious? Lazy-Boy should be ashamed to advertise anything due to the amount of complaints they receive. My hard earned money to buy these 2 recliners and not be held responsible for cleaning or replacing them is disgraceful!

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