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Jennifer Convertibles Complaints & Reviews

Jennifer Convertibles / sleeper sofa and loveseat

adiehl on Nov 13, 2018

This set was given to me by my children less than 2 years ago and it is literally falling apart. I've tried switching pillow positions, etc. which is difficult because the fabric doesn't go around the entire pillow. The furniture pieces are obviously "caving " and the fabric...

Jennifer Convertibles / foam mattress


I purchased a queen size foam mattress for my Jennifer Convertible sofa which has a queen size air mattress that no longer worked The salesman Ben# 6374 sold the foam mattress to me I told him that it was for the large sleeper three seater . I explained that the current air mattress wa...

Jennifer Convertibles / financing

Ceny on Jul 24, 2018

Last year my husband and I, in preparation for furnishing our home in the next 1-2 years, applied for a Jennifer Convertibles credit card. I did not plan to use it until summer 2018, but we wanted to open the card up in order to plan our budget. Without notice, our credit card was closed due...

Jennifer Convertibles / non delivery of

Mellissa Bortz on Apr 19, 2018

Sales date 03/13/2018. Order number JLG 058713 Ashleegh 4 piece Chelsea Lounge Set. I was promised the order to be delivered in 3 weeks. It still has not arrived. When I call the store salespeople such as Charlie are rude and does not pass on messages. Different and contradictory excuse...

Jennifer Convertibles / delivery and service and waiting for a replacement table

TOYAU214 on Mar 24, 2018

I ordered furniture in november it was delivered december 9th and the delivery drivers damaged the sofa and table. I had no furniture so I needed to keep the damaged goods. I was told that they would be repaired or replaced. Today is march 24th and I am still waiting on a replacement table...

Jennifer Convertibles / sleeper sofa

abdriver11 on Oct 19, 2017

On June 30, 2017, I purchased a convertible sofa after sitting on it in the showroom. The sofa arrived on September 12. The seat cushions are almost 3 inches thicker than the ones in the showroom and our feet don't touch the floor. I was told that it was because they had not been sat on...

Jennifer Convertibles / the way I was treated by a salesperson in your store milford ct

maria comacho on Oct 8, 2017

I just left your Milford store, I was there yesterday 10/7 and purchases a living room set, sofa and love seat and a wall unit. when I was going to thru the paperwork, I took the measurements on the living room that I had purchase, and it was to big for my living room. so 10/8 Sunday with...

Jennifer Convertibles / sofa chemical used

Lrufo on Apr 7, 2017

I purchased a sofa from Jennifer Convertibles and received my order before Christmas which I was please with and the crew that did the delivery was very nice. I had notices that there was some kind of chemical smell from the sofa that they used to treat the fabric. But I thought that the...

Jennifer Convertibles / guardsman protection plan

sarahbulls on Jan 19, 2017

Publicpublished review 1/19/17 I called guardian initially within a week to submit my claim that was 10-10-2016. The girl on the other side said she is emailing me claims paperwork and also will mail the papers. I am still on the phone with her for 25 mins and no email has come through so...

Jennifer Convertibles / leather sofa

Monicamels on Jun 18, 2016

I bought what was advertised as a leather sofa from a Jennifer Convertibles furniture store seven years ago. There was a one year guarantee. Within two years, the sofa started to peel, shedding pieces of "leather" on one's clothes and the carpet underneath. I called the store, which had...

Jennifer Convertibles / sofa bed

F Counihan on Oct 3, 2014

I received a sofa bed and it was made terribly . The construction of this sofa is awful. When sitting on the couch the cushions sink into the couch and after getting up the cushions have to be pulled out of the bottom of the couch, I shouldn't have to adjust the cushions every time I...

Jennifer Convertibles / delivery

bowler58 on Jan 28, 2014

After taking a day off for a delivery, got a call 2 days before the delivery that there are not coming The couch didn't make the truck. Couldn't get schedule changed so i'm out a days pay. Now it's suppose to be next sunday. Company didn't want to hear anything. Do I gamble another day...

Jennifer Convertibles / incomplete order/mistake in delivery

Firesun3 on Jun 15, 2013

Long story made short. Ordered a chaise & love seat in different colors. I was unaware that colors had been switched on the order after a few conversations to the contrary. Mistake was discovered on delivery. The love seat was acceptable, but chaise was not. It never came off the truck. I...

Jennifer Convertibles / horrible customer service

MrCrosland on Nov 11, 2011

We picked a model the salesman said could be delivered in one week. When we called the day before delivery to ask when it would be delivered, the salesman told us the model was sold out and the next one would take 3 weeks to get delivered. Despite requesting a waive in shipping fees ($75...

Jennifer Convertibles / horrendous!!

Smarty on Oct 17, 2011

If you are considering shopping at Jennifer Convertibles please read what I recently experienced before making the decision to spend your money there. I did lots of research and checked out about 6-8 different stores for a good quality leather couch. I am a firm believer you get what you pay...

Jennifer Convertibles / poor quality

justinacase on Aug 21, 2011

Check out this video before spending any money at Jennifer Convertibles. Seriously. And don't opt for the Upholstery Shield/Leather Protection Plan. It's a scam just to milk more money out of you.

Jennifer Convertibles / big kahuna material ripped apart poorly done

cathie russo on May 3, 2011

I purchase the sectional big kahuna and in march i looked the material had fallen apart. i called they sent a tech to my house he said poorly done by company and requested that i get a new set. well now i call spoke to a director not a nice woman. then a les vp also not a nice person and...

Jennifer Convertibles / bad leather

mpena on Mar 4, 2011

Purchased a leather couch a little over 2 years ago and the leather is completely wearing off. Called the customer service number and the woman was very rude. She said they only offered help if something "accidental" happened to the couch. When I asked what suggestions she had to a consumer with this issue she said she had none and hung up.

Jennifer Convertibles / management and delivery

Theresa Torpey on Jan 7, 2011

On 12/24/10 I purchased a leather sofa and an arm chair from Jennifer Convertibles. Within a weeks time I went back to the store I had made my purchase from and found that both pieces had been marked down an additional 10%. I spoke to a sales associate named Monica and was told that...

Jennifer Convertibles / warranty issues

I purchased a furniture set consisting of a sofa, loveseat, and chair on 6/11/07 from the Jennifer Convertibles store located on 1231 Fulton Street in Brooklyn. I called Jennifer Convertibles on the dates of 3/22/10 – 3/26/10, in order to have my sofa and loveseat repaired due to...