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Sleep Country Canada Complaints & Reviews

Sleep Country Canada / mattress had a rip at the seam & box spring had bed bugs inside

El
Jul 16, 2019

Purchased a new set in the fall, come spring, we noticed bites on our arms which we disregarded for a few weeks. We then noticed a nest of eggs behind our bed coming from our box spring. We contacted our landlord to get fumigated and SleepCountry. They told us that it could not come from...

Sleep Country Canada / king mattress

Af
Jul 06, 2019

Hi, We bought the mattress about two years ago. The theard has come off the sides and you can see the foam under. Its an expensive mattress and shouldnt be ruined that quick. I am looking for a replacement. I have attached the photos and would like to resslove this issue asap...

Sleep Country Canada / customer service regarding adjustable base. order number 139b121795

No
May 31, 2019

I purchased an double adjustable base may 12at Fairview mall store Toronto. Midge was very pleasant and courteous. I bought a double base- no mattress as my own fit. I have always slept in a double bed with no problem whatsoever but for some reason my feet go beyond the base when I'm...

Sleep Country Canada / mattress.

Sh
May 16, 2019

About 2 years ago, my husband and I purchased a bed from sleep country in Prince George. After a few weeks of sleeping on this terrible bed, we called the local store to tell them we needed a new bed as this one was uncomfortable and the pillow top was sliding off. We were told that it...

Sleep Country Canada / delivery driver

Kh
May 09, 2019

I have complained but I have not heard back from anyone as of yet, [email protected] is the e-mail, one of the drivers and I were at each other because the driver was not following the rules and by-laws plus the delivery driver broke the lobby lamp covers, he was also giving me...

Sleep Country Canada / service of the delivery person

Kh
Mar 20, 2019

Date: Tues March 19/19 two delivery drivers showed up at 555 Jervis Street, Vancouver, BC V6E 4N1 to deliver a mattress to a client in the building: Incident: 1. Parked the truck in a fire lane - see photos - against our by-laws and city by-laws 2. Dragging the mattress on the tiles - see...

Sleep Country Canada / temperapeaudic mattress

Lo
Feb 09, 2019

Lorraine & Jean-Paul Allard 1572 Haig Blvd Mississauga ON L5E 2N3 (416)949-7900 Regarding our Denied Request #1537535 August 25, 2018 Dear Christine Magee, Why buy a mattress anywhere else? Well...No don't stand behind your products, pretend you care about customer satisfaction and your...

Sleep Country Canada / refund and very rude treatment

Ja
Nov 20, 2018

Open Letter (complaint) to SleepCountry Canada I am writing this, as I had no choice left. A couple months ago, we bought a new queen mattress at Red Deer store, as we are SleepCountry Canada loyal customers for more than 15 years. The sale person was very helpful, and professional, his name...

Sleep Country Canada / still no refund 3 months after returning merchandise

Re
Sep 12, 2018

I purchased a Queen Tempurpedic Cloud Mattress and a Mattress Protector from the Calgary Rocky Ridge location on April 28, 2018. Sales person was Curtis Gilbertson. He was very pursuasive and talked me into purchasing a mattress that I'm unable to use as I now wake up with a sore back...

Sleep Country Canada / sleep country canada / mattress not delivered at committed time, spoiled my whole saturday waiting

Sa
Aug 21, 2018

Hello Bought a Seally Optimum Guilford mattress from Sleep County Argentia Road outlet. The sales person confirmed the delivery date August 18, which is 10 days after my purchase. Received call from very rude delivery coordinator Time fixed for Delivery on August 18 was between 1-4 PM...

Sleep Country Canada / lied to by salesperson - steered into buy something that I didn't want

Be
Aug 17, 2018

I am very unhappy with my treatment by SLEEP COUNTRY (BRANFORD, ON Location), and I want your help. July 2018 I was in a car accidend 1 year ago. Got a fractured spine, seperated shoulder, whiplash, and a variety of scrapes, bruises and lacerations. But I lived. I have been in constant pain...

Sleep Country Canada / repeated incorrect item ordered and delivered

Mm
Jun 03, 2018

Upon placing an order for the Icomf Temp Activ II Mattress in store, the salesperson was very insistent on our purchase. When we finally decided to purchase the mattress, he placed the incorrect model for us (Icomf Temp Activ I). We were very set on ordering the Temp Activ II model and the...

Sleep Country Canada / queen bed set and sealy mattress

Ne
Apr 22, 2018

Dear Sir/Madam, This is to inform you that we bought a sleep country bed set and sealy mattress from your store on 25th jan 2018. We moved to our new apartment in Jan 2018 which is completely pest controlled and bed bug free. From 26th january onwards the day after me and my wife slept on a...

Sleep Country Canada / kelly mattress warranty

Ja
Apr 05, 2018

I purchased Kelly ll collection bed 15 months ago. I been having horrible back pain after sleeping 3 hours where I can't bend in morning. I took pictures to show something must be causing it inside mattress support. I callled support to be told it's me and wait 3 months for inspection. I...

Sleep Country Canada / used mattress

Bl
Mar 26, 2018

Purchased a mattress on January 23, 2018 from the Sleep Country store in Bowmanville. Paid with my credit card $1203.44, sale order no. 1969657748 for a new mattress. The mattress was delivered on Sunday, February 11. As the week progress I realized that something was wrong with thi...

Sleep Country Canada / bed frame - shiraz

Le
Mar 18, 2018

I have been a long time customer of Sleep Country, and have over the years purchased beds for myself and family members from Sleep Country, most have recently been bought within the past few years at Store 281 in St Albert, Albert. Recently, I brought a very close friend in to get her a...

Sleep Country Canada / refund

Ac
Feb 26, 2018

*Beware, once your credit card is given they no longer are interested in you* We are very, very, very disappointed with Sleep Country. Our sales rep repoire with us ended once the credit card was given. We bought a King Size bed with 2 Ergo Adjusters which we were quite excited about. But...

Sleep Country Canada / tempur-pedic pillow

Gl
Feb 20, 2018

We purchased a bed, mattress and pillows from Sleep Country in Guildford, Surrey BC on February 3 2018. The sales person Jeff attended to us and from tge get go lied to us about everything. He promised to give us free pillows but when the time came to buy, he said we have to get them...

Sleep Country Canada / 8600 dormio twin xl

Jf
Feb 13, 2018

Very upsetting buying 8k worth of product and being treated like this. Cust#3416087731279647455 Sales rep: Jennifer Power Richmond Hill Store Exchanged 5800 Dormier with 6800 Dormier. Arrived the other day with Queen size to exchange our twinxl. Called our sales rep and said they can't do...

Sleep Country Canada / lavender pillows

We
Jan 16, 2018

I received these lavender pillows for Christmas and do not like them, they were very hard and uncomfortable, I would wake up with a terrible headache, I tried one and the other was left in its plastic, my husband tried to take them back to the store and was told they were "all sale...

Sleep Country Canada / store manager rude, accusatory and uncaring

Jo
Jan 02, 2018

Order # 1389473846 My husband has recently diagnosed terminal brain cancer and has severe trouble with mobility so we went to Sleep Country Bolton to buy an ambulatory bed. We needed this urgently. We had a great sales associate who met our needs. Shortly after the bed arrived the...

Sleep Country Canada / mattress

An
Oct 25, 2017

I had the worst experience ever with any retail company. My order was 1369365900. I talked to your customer care guys and they told me I can pickup the mattress any time. I rented a truck to go to your warehouse at Airport rd Brampton and the guys told me that my mattress is there but they...

Sleep Country / mattresses

Iv
Oct 16, 2017

My husband and I went to sleep country to purchase a new mattress and box foundation this was in july 2017 sales person persuade us to the most expensive set on the floor he insisted that this set would be the set for us we said no at the cost of ""9, 000""dollars we told him that were on...

Sleep Country Canada / b/r wc imp supreme belt marking

Ke
Sep 11, 2017

I purchased this matching boxspring and mattress set on Aug 9, 2015. The discomfort has been unbearable. My side has sunken to one inch. I sleep in a sagging hole which is very uncomfortable and at times difficult to even get out of bed. There is a hump in the middle of the bed and my...

Sleep Country Canada / reclining bed

Va
Sep 03, 2017

My boyfriend purchases a reclining bed frame from one of your stores for our anniversary, the bed frame has never reclined so we basically paid $2500 for a regular bed frame, I've now had to take three days off work to wait for people to look at it fix it and now maybe possibly finally...

Sleep Country Canada / service

De
Jul 15, 2017

Today me and my wife went to exchange our king size bed that has 10 year guarantee we both walk to the store and son's we walk in few sales representatives walk toward us to say hi and how we can help you guys at that point everything looks fine sones I say I'm going to exchange my bed all...

Sleep Country Canada / beauty rest elite - larissa mattress

Cw
Apr 22, 2017

I bought a bed from Sleep Country a year ago, had to return it after a few weeks because the pillow top material was so poor that it was crushed by just me sleeping on it. I exchanged the bed for the same one, Beauty Rest Elite - Larissa, but without the pillow top. This bed is garbage...

Sleep Country Canada / leep country canada mattress

De
Apr 17, 2017

A mattress we purchased 4 1/2 years ago started to fall apart. We had followed all the recommend steps that the sales associate went over at the time of purchase, but it turned out that the mattress was clearly defective. We went thought the warranty process and were approved for a direct...

Sleep Country / Full size optima bed

Ja
Dec 05, 2016

I purchased a Full size Optima mattress and boxspring in March 2016. It was okay for the first month or so--then it began to sag. I turned the mattress and tried the other side--same thing. I thought maybe I was just being picky--my daughter came to visit and she slept on it one night and...

Sleep Country Canada / Poor Quality Mattresses

Be
Jul 22, 2016

Worst mattresses ever...bar none. We are on our 3rd mattress with these guys and it is complete crap. Each mattress sagged horribly. How can a purported sleep expertise company who espouse the notion of their customers getting a goo nights sleep is what motivates them get it so wrong...

Sleep Country / Tempur Pedic mattress has mold underneath

Re
Jan 21, 2016

We purchased two twin TempurPedic Contour at the same time, from the same store and they have been side by side on the same bed, in the same bedroom for the last 4 years. Last week, we discovered that one of the mattress has mold growing underneath the mattress. After much research online...

SleepCountry / We left in frustration

Sa
Nov 16, 2015

My wife and I went to buy a new mattress set. I said lets go to Sleep Country. They are the Sleep experts. My wife wanted to check out the brick. I went with it because as the commercial says they will beet anyone's ad. We spent about 30 to 45 minutes with the guy at the brick. He...

Sleep Country Canada / Warranty on a mattress Validation # 937289180

Li
Oct 24, 2015

Approximately five years ago, my mother bought a bed and mattress from Sleep Country, approximate cost $3, 000.00 + (it is the type of bed that can be raised and lowered). We had asked at the time of purchase if we could have the mattress treated to help prevent stains, apparently this i...

Sleep Country Canada / Broken and collapsed box spring

Re
Oct 19, 2015

We purchased a box spring at sleep country Canada just shy of 1 year ago. we recently submitted a claim du to the wood structure let go and then the box spring fell apart, literally "bent out of shape". We recently submitted our claim to Sleep Country AKA Dormez Vous. We were to the...

Sleep Country / Delivery system

Mu
Sep 01, 2014

Hello everyone. First, I want to introduce about my self. I come from Korea 2 month before and I don't know well about English and I may don't write well. Please understand me. In fact, I am writing in here because I hope to know about Canada. First, I will talk about the...

Sleep Country Canada / Expensive sagging mattress

Do
Jun 13, 2014

We complained about Sears mattresses before but Sleep Country Canada has them beat hands down! Definitely the worst mattress store around! We purchased an expensive mattress from Sleep Country Canada and soon it started to sag where we slept, we waited awhile hoping it would get better but...

Sleep Country / Terrible customer service

We
Apr 17, 2014

Today I got a finally conclusion from sleep country and been told that option was not negotiable, take it or get nothing! About four weeks ago, I purchased three mattresses and three covers from sleep country, they delivered me two wrong mattresses, actually cheaper one. I didn't...

Sleep Country Canada / Warranty/ product quality

St
Dec 11, 2013

I phoned sleep country to tell them I that the seam had come undone on my mattress which had caused a large opening in the fabric and my mattress was exposed. I asked them if they could repair it. They told me that they would replace the mattress and I should start a warranty claim. I...

Sleep Country / Warranty

Fu
Nov 29, 2012

Don't ever buy from Sleep Country. They find any excuse to not have to replace the mattress if it sags or becomes so uncomfortable that an Advil is required to sleep on it. We have purchase 4 beds from them and the first 3 were fine, two were for my sons. This mattress was replaced...

Sleep Country Markham / Worst warranty policy

An
Aug 27, 2012

Went to SleepCountry Markham -Hwy7- to buy a queen mattress and some pillows. The SA Zaver Moti told us we had to buy the heavy duty bed frame, we said we had one already. He said in order for the mattess warranty to be honored we need to buy their bed frame because they know about...