refusing to call us back
Ordered a sofa, love seat and recliner in May. Received the product the first week of July. The sofa and love seat do not match the recliner both in color and fabric type. We have given an arm cover for each piece back to the warranty center who in turn sent it to Laz Boy headquarters in Michigan. All they would offer was a $250 credit. We took covers and compared them to the floor sample we ordered against and showed the arm covers to the sales manager and she also said they were not a match and fabric was not the same. They sent out a technician on August 7 to take pictures and he also commented that they were not the same. On August 15th we called the warranty center and they said they were still waiting for corporate to respond. We called again today and they are refusing to call us back.
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The material and comfort of their furniture is great. However, ask them to show you how the pieces connect. I have never had so many problems keeping a sectional couch together and theirs cost more than anything I've ever paid for before, so I did not expect to have this problem. I will never buy one again.
We paid over 2k for this chair. After @3 years it starts falling apart. The springs that let it rock and recline start breaking. It got to the point where it wouldn't rock then overtime it wouldn't recline and stop it fell backwards totally.
The material on a chair i purchased it puckering. The material is loose which makes it look wrinkled. They replaced the chair seat, and back once. This time the chair looks worse! I could not get them to do anything more. Very disappointed with lazy boy as i have been buying their furniture for years.
2023 Controlle He called [protected], 2tx to get for help but no one ever answers the phone.
Today, 1/26 he asked me to try. He's right, no one answers the phone, 2tx.
Dennis Anderson-[protected], needs a new controller. No receipts due to it being a gift.
You may contact me Helene Kruppa [protected]. I also have the only working email.
The recliner I received does not meet the standard quality workmanship that I expect from Lazyboy for an almost $ 4000.00 chair. Delivered 11/15/23. Cust#OELLD59325
Bought chair. Normal use.
It felt a little crooked, but generally liked the chair.
5 years later... I feel like Thanos snapped his fingers and my chair is disappearing from existence.
This started occurring a few years ago. Need to get a new chair now because the 'leather' fabric is noticeably sticking to my clothes when sitting in it.
Recliner has broken weld on bracket that holds up the foot
Larry Lehmann [protected]
Customer service at 855/802-6636 is non-existent. I called back and sat on the phone for literally hours on three days and no one ever answers. I can’t believe you treat customers this way. Horrible!
Make this go viral! LAZY-BOY does not stand behind their lifetime warranty on the mechanism….you can find NO ONE to repair at LAZY-BOY cost and NO ONE answers their “Comfort Care” phone line even after holding for 2 hours! The only way to make them wake up is DO NOT PURCHASE THEIR PRODUCTS! ……. MAKE THIS GO VIRAL PLEASE…
We purchased the Reese power sofa in leather. It's as hard as a rock and the most uncomfortable sofa we ever owned. The one on the floor that we tested was obviously "broken in" and comfortable. La-Z-Boy charges a 30% restocking fee plus a fee to pick it up or I would have sent it back. $3000 in the garbage. DO NOT RECOMMEND.