La Quinta Inns & Suites’s earns a 1.1-star rating from 3 reviews and 706 complaints, showing that the majority of guests are dissatisfied with their stay.
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guest service, room appearance
We have always stayed with La Quinta for years. Never have we had such bad customer service. For starters the front desk clerk could never find our reservations. We were in line for 20 minutes and he just said "there is nothing" at this point my husband showed him the confirmation number and he still replied, I see nothing. At this point another clerk...
Read full review of La Quinta Inns & SuitesI am complaining about the lack of service and price gouging and not accommodating a handicapped person.
I made reservations for 3 nights in Expedia for 2 queen beds on the 1st Floor for handicapped wife for a price of $72.00 a night, but when I went into La Quinta the desk clerk would not honor the set price of $72.00 a night, he quoted us a price of $86.00 and when we informed him the we needed a first floor room not a 2nd floor, the desk clerk stated that...
Read full review of La Quinta Inns & Suitesstaff
Hello! My family an I are inbetween moving homes and have stayed at the La Quinta in Bohemia for about a month, but our experience has been less then great. We have 3 small children - 8, 6, and 15 months and on one of the nights our housekeeping lady was beyond livid over the "mess" that was in our room when I asked if she could change just the sheets for...
Read full review of La Quinta Inns & Suitesthe dirtiest la quinta I have ever seen. poor customer service
Hi. My name is Kari Pitschner. It's been a bad couple monthes with all these motels. I stopped going to choicehotels because they are horrible and have no sense of customer service. I've been a member here for a little while now and let me just tell you how horrible my fiance and My trip to La Quinta was. We like to take little getaways. I figured it's in...
the girl who checked us in was extremely rude
My husband who is a senior citizen/veteran was checking us in at Terre Haute La Quinta I told him that there was no charge for our cat. I assumed only because 6 months ago when we stayed there she was free. Carla informed my husband it was $20. This was fine. But when my husband questioned her she got nasty told him she could cancel him out and he could...
Read full review of La Quinta Inns & Suiteshorrible hotel experience
I was supposed to stay for 2 nights with my husband for our 10yr annivesary but after taking a shower and a nap I woke up itching with red bumps all over my body!! I called down to front desk to let them know, woman answered and said we don't have anymore rooms available but we can give you a discount for your stay! 3 minutes later the night manager said...
Read full review of La Quinta Inns & Suitespoor management. poor customers service
I was racially profiled at the La quita in Cincinnati Sharonvile location on friday.I decided to drive from columbus so that my daughter could celebrate her bday with her friends and family that live in Cincinnati. The front receptionist (Jeff) turned my guest away that was meeting me for dinner. He said that nobody could be in the rooms without...
Read full review of La Quinta Inns & Suitesnot handicap accessible-terrible customer service
I reserved a handicap room and when I went into the room the bed was extremely high. Due to my disability I cannot get into a bed that high. I spoke to the people at the front desk and asked if they had another room with a lower bed. They humiliated me by laughing at me. The person said that all the beds were the same. I have to now sleep in the chair in...
Read full review of La Quinta Inns & Suitesovercharged never have received refund
Stayed here after driving from co all day checked in after midnight on oct 4 (really the 5th) checked out at 9am on the 5th. Charged three times on credit card Foe the amounts of $81, $67 & $5 of course I was refunded the $5 but not any other amount. I have called since october 6 2019, spoke with jasmin, nate and dan. Dan was really the only helpful one...
Read full review of La Quinta Inns & Suitesdisrespect staff and lady that's been here for 6 years
Me and my family have been staying here for a few months and all we have been getting is disrespect from the boss she has yelled in my face had someone still my info at the front desk so she can sue me and her boss did nothing two the the boss that runs this this hotle is very much rude put hands in poeple faces and yelling at me and then we have a local...
Read full review of La Quinta Inns & Suitesrecent stay
Hello. I recently stayed at the Fort Collins, CO location on 10/26/19 room 216. When we arrived to the location I went in to check in and my card got declined and the front desk lady pretty much told me she didn't know what to tell me and looked at me like I was in the wrong. I went out to grab another card but decided to go back in an insist she run the...
Read full review of La Quinta Inns & Suitesstaff
We have been staying at this La Quinta on SR 7 near Commercial. The staff at yhe desk is rude and disconcerned with the sleep that there patrons get. The security is more concerned with there boyfriend and him looking cool than the safety and well being of a child. It was a clean place, the room was great it self but as for the desk staff not friendly yo my white husband but always friendly to me(i am Puerto Rican).
shady front desk dealings!
I reserved a room on 09/01/19 through Priceline for the La Quinta in Newport, OR for $243.75. When I arrived at approximately 2245 hours, Dave at the front desk informed me that no rooms were available and that he didn't know how I'd even been able to reserve one online. He stepped away from the desk to call his manager but came back reiterating that they...
the rude customer service and lack of respect and willingness to help
10/22/2019... Is when the incident occured our friend who booked our room had left and stole my debit card... I was trying to extend our stay I asked to charge it to the card because I was told they could so I told them id call them back and I spent hours coming up with the funds just for him to say we dont use prepaids then I said alright well I guess ill...
Read full review of La Quinta Inns & Suitesstay at the hotel in bend, oregon october 8-9
Because we had enjoyed a stay in La Quinta Inns and Suites in Burlington, WA on October 5-6, while on an extensive road trip, I called to reserve two rooms at the same brand hotel in Bend, Oregon October 8-9. When we arrived, we were assigned rooms in the basement, with no elevator access. I remarked to the desk clerk that this would be difficult (I am 81...
Read full review of La Quinta Inns & Suitesroom
Ok so i'm n middlf movin n need a place to stay next few wks so we decided la quinta. First we went w/o kids to make sure it was okn kid friendly. So the first night we stayed w/o kids was ok. Other than they beatin on door at 8 n mornin y u sleep w do not disturb sign on door. But I over all was a nice stay. Then we go w kids on 14 n 15 n was not so good...
Read full review of La Quinta Inns & Suitesprofessionalism/room conditions
I arrived on Friday the 11th with plans to stay until the 17th. I'm in town on a work trip and have my cat with me, as I always do when I travel for weeks at a time. I called ahead of time and asked the front desk if they took cats. He replied yes. I then booked the room through my work website and then drove there and checked in saying cat more than a few...
Read full review of La Quinta Inns & Suitescustomer service/ night audit staff
My husband had a reservation at this hotel for 4 nights he check in after midnight. Candice which was the night auditor at the time stated he didn't have a reservation. My husband gave her the confirmation number she told my husband that his reservation was canceled because he came late. When my husband asked to see her policy her mom threatened to call the police on my husband. I find it very unprofessional as a front staff to have your family member at the workplace trying to intervene with a work related matter. Candice stated that she could check my husband in for 80 dollars. My husband had to leave the hotel and drive out of the way from his work place because of the issue at the hotel. I tried to contact the manager named Amber twice. However both times she wasn't there. I feel that this matter could have been handled better.
overall experience
The check in process was terrible. I waited 30minutes to check in because a worker refused to help anyone because she was on "break". Working for walt disney world, I understand wanting to take your scheduled breaks. However, if there is a line to the door, this is inexcusable. I waited in line behind 2 different groups, each of which took 20 minutes to...
Read full review of La Quinta Inns & Suiteshousekeeping/customer service
The entire week in this hotel, housekeeping never even once knocked on my door. Tried it without any tag on the door, tried it with the "please make up my room" tag on the door, nothing. So about half way through the week, I called down to the front desk just to request fresh towels. Never came. Called again, never came. Called a third time, in the same...
Read full review of La Quinta Inns & Suites
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La Quinta Inns & Suites Contacts
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La Quinta Inns & Suites phone numbers+1 (800) 642-4241+1 (800) 642-4241Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 12 12 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 8 8 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number20%Confidence scoreCustomer Service+1 (800) 753-3757+1 (800) 753-3757Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone numberReservations+1 (800) 642-4258+1 (800) 642-4258Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone numberReturns Service Center+1 (214) 492-6600+1 (214) 492-6600Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone numberHead Office
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La Quinta Inns & Suites emailsinfo@lq.com100%Confidence score: 100%Support
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La Quinta Inns & Suites address909 Hidden Rdg Ste 600, Irving, Florida, 75038-3822, United States
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La Quinta Inns & Suites social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 04, 2025 - View all La Quinta Inns & Suites contacts
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