Customer with disability
I just witnessed a disabled customer fall down 2 times trying to board the elevator, and walk to his room. I had to help this elderly man to his acessable room by holding his belt loops. He was partially paralyzed on one side of his body. When I brought to the attention of the front desk the young man looked unconcerned and stated :"I dont know where the...
Read full review of La Quinta Inns & Suites and 2 commentsRedemption of Voucher
I understand that I have some responsibility in this matter as I am trying to redeem a voucher/certificate that has an expiration date of 1/11/2019. I had stayed at a La Quinta in Roswell, Goergia. I was traveling for during my birthday and had a package that was delivered to the hotel that I was staying at for a time period of 4 weeks. During that time...
Read full review of La Quinta Inns & Suiteslisting on booking.com
According to the listing on Booking.com, this particular La Quinta is Adults Only! Contacted the hotel itself and at least the person we spoke to was unaware of such a policy. However, the listing may be giving you a different clientele than you may otherwise have than if Booking.com listed it as a family-friendly hotel. Just looking out for you. Brian Igoe [protected]@mail.com
Read full review of La Quinta Inns & Suitescustomer care
I feel I was discriminated against at your la Quinta inn in Odessa Texas. The one on hwy 80. I don't think it was right that I was thrown out because of the actions of one of there employees. They made like it was my fault. My money was always there and on time. I was told something then I was woken up to something else they could have just given me a day...
Read full review of La Quinta Inns & Suitesguest service, room appearance
We have always stayed with La Quinta for years. Never have we had such bad customer service. For starters the front desk clerk could never find our reservations. We were in line for 20 minutes and he just said "there is nothing" at this point my husband showed him the confirmation number and he still replied, I see nothing. At this point another clerk...
Read full review of La Quinta Inns & SuitesI am complaining about the lack of service and price gouging and not accommodating a handicapped person.
I made reservations for 3 nights in Expedia for 2 queen beds on the 1st Floor for handicapped wife for a price of $72.00 a night, but when I went into La Quinta the desk clerk would not honor the set price of $72.00 a night, he quoted us a price of $86.00 and when we informed him the we needed a first floor room not a 2nd floor, the desk clerk stated that...
Read full review of La Quinta Inns & Suitesstaff
Hello! My family an I are inbetween moving homes and have stayed at the La Quinta in Bohemia for about a month, but our experience has been less then great. We have 3 small children - 8, 6, and 15 months and on one of the nights our housekeeping lady was beyond livid over the "mess" that was in our room when I asked if she could change just the sheets for...
Read full review of La Quinta Inns & Suitesthe dirtiest la quinta I have ever seen. poor customer service
Hi. My name is Kari Pitschner. It's been a bad couple monthes with all these motels. I stopped going to choicehotels because they are horrible and have no sense of customer service. I've been a member here for a little while now and let me just tell you how horrible my fiance and My trip to La Quinta was. We like to take little getaways. I figured it's in...
Read full review of La Quinta Inns & Suitesthe girl who checked us in was extremely rude
My husband who is a senior citizen/veteran was checking us in at Terre Haute La Quinta I told him that there was no charge for our cat. I assumed only because 6 months ago when we stayed there she was free. Carla informed my husband it was $20. This was fine. But when my husband questioned her she got nasty told him she could cancel him out and he could...
Read full review of La Quinta Inns & Suiteshorrible hotel experience
I was supposed to stay for 2 nights with my husband for our 10yr annivesary but after taking a shower and a nap I woke up itching with red bumps all over my body!! I called down to front desk to let them know, woman answered and said we don't have anymore rooms available but we can give you a discount for your stay! 3 minutes later the night manager said...
Read full review of La Quinta Inns & Suitespoor management. poor customers service
I was racially profiled at the La quita in Cincinnati Sharonvile location on friday.I decided to drive from columbus so that my daughter could celebrate her bday with her friends and family that live in Cincinnati. The front receptionist (Jeff) turned my guest away that was meeting me for dinner. He said that nobody could be in the rooms without...
Read full review of La Quinta Inns & Suitesnot handicap accessible-terrible customer service
I reserved a handicap room and when I went into the room the bed was extremely high. Due to my disability I cannot get into a bed that high. I spoke to the people at the front desk and asked if they had another room with a lower bed. They humiliated me by laughing at me. The person said that all the beds were the same. I have to now sleep in the chair in...
Read full review of La Quinta Inns & Suitesovercharged never have received refund
Stayed here after driving from co all day checked in after midnight on oct 4 (really the 5th) checked out at 9am on the 5th. Charged three times on credit card Foe the amounts of $81, $67 & $5 of course I was refunded the $5 but not any other amount. I have called since october 6 2019, spoke with jasmin, nate and dan. Dan was really the only helpful one...
Read full review of La Quinta Inns & Suitesdisrespect staff and lady that's been here for 6 years
Me and my family have been staying here for a few months and all we have been getting is disrespect from the boss she has yelled in my face had someone still my info at the front desk so she can sue me and her boss did nothing two the the boss that runs this this hotle is very much rude put hands in poeple faces and yelling at me and then we have a local...
Read full review of La Quinta Inns & Suitesrecent stay
Hello. I recently stayed at the Fort Collins, CO location on 10/26/19 room 216. When we arrived to the location I went in to check in and my card got declined and the front desk lady pretty much told me she didn't know what to tell me and looked at me like I was in the wrong. I went out to grab another card but decided to go back in an insist she run the...
Read full review of La Quinta Inns & Suitesstaff
We have been staying at this La Quinta on SR 7 near Commercial. The staff at yhe desk is rude and disconcerned with the sleep that there patrons get. The security is more concerned with there boyfriend and him looking cool than the safety and well being of a child. It was a clean place, the room was great it self but as for the desk staff not friendly yo my white husband but always friendly to me(i am Puerto Rican).
shady front desk dealings!
I reserved a room on 09/01/19 through Priceline for the La Quinta in Newport, OR for $243.75. When I arrived at approximately 2245 hours, Dave at the front desk informed me that no rooms were available and that he didn't know how I'd even been able to reserve one online. He stepped away from the desk to call his manager but came back reiterating that they...
Read full review of La Quinta Inns & Suitesthe rude customer service and lack of respect and willingness to help
10/22/2019... Is when the incident occured our friend who booked our room had left and stole my debit card... I was trying to extend our stay I asked to charge it to the card because I was told they could so I told them id call them back and I spent hours coming up with the funds just for him to say we dont use prepaids then I said alright well I guess ill...
Read full review of La Quinta Inns & Suitesstay at the hotel in bend, oregon october 8-9
Because we had enjoyed a stay in La Quinta Inns and Suites in Burlington, WA on October 5-6, while on an extensive road trip, I called to reserve two rooms at the same brand hotel in Bend, Oregon October 8-9. When we arrived, we were assigned rooms in the basement, with no elevator access. I remarked to the desk clerk that this would be difficult (I am 81...
Read full review of La Quinta Inns & Suitesroom
Ok so i'm n middlf movin n need a place to stay next few wks so we decided la quinta. First we went w/o kids to make sure it was okn kid friendly. So the first night we stayed w/o kids was ok. Other than they beatin on door at 8 n mornin y u sleep w do not disturb sign on door. But I over all was a nice stay. Then we go w kids on 14 n 15 n was not so good...
Read full review of La Quinta Inns & SuitesMost discussed La Quinta Inns & Suites complaints
employee has stolen our camera!Recent comments about La Quinta Inns & Suites company
Refund promised



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