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La Quinta Inns & Suites
La Quinta Inns & Suites Customer Service Phone, Email, Contacts

La Quinta Inns & Suites
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1.1 693 Reviews

La Quinta Inns & Suites Complaints Summary

16 Resolved
677 Unresolved
Our verdict: If considering services from La Quinta Inns & Suites with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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La Quinta Inns & Suites reviews & complaints 693

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7:00 am EDT

La Quinta Inns & Suites Housekeeping and security for customers

I'm staying at La Quinta in Sherman Tx. This is a filthy unsafe place to stay. Thanks to my company that got my reservation set up. This is the second room they moved me and I been cleaning and securing my door cause it doesn't lock properly. I always stayed in La Quinta hotels but this is ridiculous. Even the side door is broke and anyone can come in, Pictures! omg.

Desired outcome: Management !

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8:08 pm EDT
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La Quinta Inns & Suites Hotel

I am looking for an email address to send pictures of the hotel room and grounds. This complaint site says my pictures are too large to upload.

This is my room at the La Quinta Inn located 602 S. Faulkenburg Rd Tampa FL 33619.

Dates July 16-19 2021.

I have to tell you not only was this the most disgusting room I have ever stayed in but I never expected to encounter actual prostitutes and drug dealers working from the front door of the hotel. I was literally scared for me and my son's safety. I was too scared to even complain to the staff as they looked unsavory themselves. We were terrified just to walk the dog. The workers at the Bob Evans restaurant next door warned us to be careful and stay in lighted areas at all times because of how bad the clientele at this hotel is. I am horrified at the state of this hotel and that Wyndham allows this. What a disgrace to your name and reputation.

I live here locally and never considered that I would be in danger in my own town. I had to clean everything in the room with disinfectant wipes because if how filthy it was. I was distressed that the hotel wreaked of marijuana so much that you could actually see smoke in the hallway. There was so much trash and broken bottles around the hotel I am shocked my dog didn't cut her paw. I will send those photos in a separate email. I am absolutely appalled. I want to speak to someone at corporate, not customer service.

Sincerely,
Heather Martin
[protected]

Desired outcome: Full refund. Action to address the issues at the hotel.

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4:37 am EDT
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La Quinta Inns & Suites Numerous

Reserved King bed, arrived just after 1am, apparently in the midst of the NIGHT AUDIT. So, got to stand in the incredibly sterile-looking lobby until almost 1:30am... wasn't told there was a problem at check-in. We got to the room, opened the door and were hit with smell of stale cigarettes! Coughed, then saw 2 full beds. Called desk, explained reservation was for king room and that I'm incredibly allergic to cigarette smoke! "Sorry, we're completely booked, I have nothing else to give you."

I asked clerk to call the manager and explain this is not an acceptable situation (repeated request several times until he agreed). No call back after several minutes, so I went back to front desk. He said he was just about to call me back, the manager hadn't returned his call. He reiterated there were no other options, except to cancel and refund. We had arrived almost an hour ago - had he told us up front all they had left was a toxic room, (and whatever other room they gave the lady behind us who came in just as night audit finished), we could have been most of the way to Van Horn (and probably a much nicer room). This is WAY beyond unacceptable; LA Quinta is dead to us now. And, if I'm not in the ER by breakfast, you will hear MUCH MORE from me about this debacle! (current time, 2:32am; reservation is under Harvison)

Desired outcome: ⁶Refund our "points" (x10!), pay my ER bill (if it comes to that), train your staff to BE PREPARED TO ACOMMODATE CHECK-INS DURING NIGHT AUDIT (DUH!), and clean this hotel up -it is disgusting! Never treat another customer like that!

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6:33 pm EDT
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La Quinta Inns & Suites Dirty room, paint chips, broken door

Empty pool not previously mentioned on website or confirmation email, put a family with 3 small kids in a room people were obviously smoking in, water dripping from the walls, paint chips all over the bathroom, no phone cord to call the front desk, went to walk to the front desk, locked inside the room for 6 minutes kids panicking door broken, changed our room, exhaust fans hanging out of the ceiling in the new room, missing tray for coffee pouch, no continental breakfast as advertised, literally a fruit cup and juice box! Had to bring our own used towels to the front desk to get more towels, receptionists annoyed every time we asked a question while they had their shoes off and feet up. Lobby bathroom "out of order" for the whole 2 days, an obvious domestic dispute that went on for at least 30-40 min at 1 am and woke the whole room. I'm conclusion, very disappointed in this hotel! I don't feel that a complimentary 2 night stay at one of your sister hotels in baton rouge should be out of the question. No one should have to accept those accommodations while trying to enjoy their kids birthday weekend.

Desired outcome: Complimentary 2 night stay at sister hotel ( not laquinta) in Baton Rouge for a date of our choice

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8:47 am EDT

La Quinta Inns & Suites Front Desk Service

I drove in to Savannah, Georgia on July 18 and walked into the hotel to get a room and the front desk gentleman took one look at me and my family and proceeded to tell me that the hotel was booked. I have experienced subtle discrimination but never on this level. I walked out of the lobby, and called the hotel from the parking lot and proceeded to make a reservation for a room. When I told the person what had just happened he could not explain what had happened.

Not happy in Savannah.

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6:38 am EDT

La Quinta Inns & Suites Over charged my debit card

Hello just checked out my room this morning to find out they over charged me they charged me for the same day on a different card. Tried to call back to talk to me he hung up wasn't trying to fix the issue. On the way to airport to stlouis Missouri please give me a call [protected] my name is Niah Dominiqua Williams.

Desired outcome: I want both my deposits and what they over charged me

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9:39 pm EDT
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La Quinta Inns & Suites unauthorized charges, complaint about stay

Hello,
I recently stayed at the La Quinta at 13825 Terra View Trail, Louisville, Kentucky 40245, United States. My confirmation number was [protected] I stayed July 10th-15th. I booked the hotel through hotels.com and check-in was the first issue. They overcharged my account and then when I tried to stay another night (the 15th) the lady at the front desk had no idea how to do that. She told me that I would have to "figure it out by myself" After I added the other night I get a call at 11 am on the 14th saying I'm late for checkout even though I already added another night. She then called me 2 other times saying I needed to come downstairs to help her figure out my payment. Then after the 3 calls, I get 2 charges on my account for 150$ After I call back she says none of my transactions are going through. None of these charges were pending they over-drafted my account and the lady at the front desk did not seem to see the problem. After I stayed another night I see that my fiance got a 377$ charge on his card (his card was not the card on file for the stay) we used his card once for a coke at the front desk. After I called the front desk to tell them they charged the wrong card and gave him an overdraft fee the lady gave no sympathy and said "I cannot do anything about the charge until my manager comes in tomorrow" I understood her manager already left but to have that bad of a system that If somebody gets charged on their card they have to wait until the manager returns the next day! I called La Quinta customer service on and off for 3 hours and got nowhere! No one could help until 7 am the next day. This was the worst experience I have had at La Quinta. Even after I checked out they still said I owed them 377$ because my original payment didn't go through! So now I have to wait until my claims from the bank come back to pay the hotel..

my phone number is [protected]
email is [protected]@gmail.com

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2:27 pm EDT

La Quinta Inns & Suites La quinta inn 911 south 48th street tempe arizona

I stayed at the one in Phoenix 911 South 48th Street Tempe checked in Sunday just checked out today was there for 4 days 5 days total room was a disaster carpet looks really bad like they never cleaned it after two previous tenants head to tails 1 Cup for coffee no coffee no sugar so many drug addicts around could not sleep I told the front desk to move rooms because the people next door to me where drug addicts they wanted to charge me extra for moving rooms they called it upgrading I call it peace of mind from Tucson spent a lot of money there will never ever stay here again

Desired outcome: Would like to have a refund or complementary steak

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9:54 am EDT

La Quinta Inns & Suites Bed bugs

The staff were rude not helpful at 1:30 in the morning on was awoke with bed bugs all around me and my 10 year old granddaughter went to the front and told the guy and his response was what do you want me to do about it they did nothing then the next morning another complaint was turn in to rooms down I spent 500.00 for 2 nights and I couldn't even stay in the room and I was told I coul not get a refund

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7:43 pm EDT

La Quinta Inns & Suites I'm complaining about customer service and Hospitality of the manager

I've been staying at at the La Quinta Inn Phoenix for a few weeks I have two service animals that are registered they are not aggressive in any way shape or form. I went to rebook a room when I was in the middle of moving from one room to the the other room and I have all my belongings with me because I do not have a house so this is my only way of having a shelter over my head so I was very hot and I got a glass of water from a lady i had meet that was staying there as well. Then the manager said that I was not to book a room and I need to get my stuff and get off the property because he said my dogs for aggressive therefore I asked him do you have any written complaints or documents to show me this or a video and he said no but it doesn't matter your still not able to book a room here. I've done nothing here but sleep and keep to myself and the way he talked to me was just uncalled for when it's a hundred and some degrees outside sweating so bad that I'm going to pass out. I want a drink of water so the lady that I got it from got yelled at for giving it to me was absurd.I think he has to be inhumane to think that people don't have friends or meet new people at hotel rooms not all people are bad and he has no people skills to be in his position for a Hospitality manager. And now I cannot rent a room here and I'm very hot outside with my family which would be my two dogs and my boyfriend it is over a hundred degrees and I have nowhere to go because he wanted to tell me my dogs we're aggressive with no documentation or proof that this occurred so therefore he needs to be removed from his position or showing that he is wrong he needs to formally apologize to me and take me off of it do not run to the list because this is not okay if my animals die and I die in the heat it's not on me it's on your staff members

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12:45 pm EDT

La Quinta Inns & Suites Bed bugs

I checked in on July 11th slept there for one night and noticed the next day in the afternoon bites all over my body along with itching in sharonville

Desired outcome: Refund

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3:12 am EDT

La Quinta Inns & Suites The hotel room in and of itself.

My husband and I checked into our hotel late at night, & the room was disgusting. There was what looked like blood splatters around the room, stains on the sheets, a dead roach in the middle of the floor, a bug in the room, and so much more. By far the worst hotel. And when we went to ask for a refund, the front desk told us to call in the morning because she didn't know what she was doing.

Desired outcome: $80 refund

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9:31 pm EDT
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La Quinta Inns & Suites Taking unauthorized transactions off my card over a month later from when I stayed there

I stayed at the la Quinta in Lancaster pa around June 9th and they tried to say my room smelled like smoke well yeah I just walked in from smoking so a month later they take $121 off my card on July 9th and now another $115 on July 11 they have no reason to keep taking money off my card I didn't authorize any transactions! Thank u jodi hoey ! [protected]

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2:50 pm EDT

La Quinta Inns & Suites Front desk and rooms

Date of arrival June 10-2021
Front desk - TANYA
Front desk service was rude disrespectful She asked if my dog would pee in the carpet. Understand this property is a pet friendly hotel and our dog is a very well Trained Service Dog.
She told me all dog owners must stay in the first floor. I asked for the rules and regulations of the property, she never showed them to me. The
First floor is a noise floor due to the vicinity of the pool.
I encountered a person with a dog at the second floor and asked him if the received the same treatment we received and his response was,
If I would have been treated like you were treated, I would have moved to another hotel.
The Assigned room mattress stench like pee. The room stench humidity
Next day my husband asked for a Room change.
The front desk person was wearing mask and was behind a glass which made difficult to understand her. In lieu of this, my husband asked her to repeat what she was saying and as response to his request she grabbed from her purse a megaphone and used towards him. The ONLY REQUEST WE WERE MAKING WAS FOR A CLEAN ROOM!
The head of the housekeeping crew named THELMA ended up helped us finding a clean room with a mattress that does not stench and was not FULL OF BUMPS. She was respectful and helpful as well
I understand anybody can have a bad day but the person greeting guests at the front desk must realize it's representing A BRAND.
In our case the rudeness and disrespectfulness was not caused by us. We waited in line with patience but regardless it was our turn she decided to take care of everyone else regardless these guests were not waiting in the line.. we have NEVER EVER experience such situation in any hotel in the states or abroad.
By the way, we have been coming to this property for 8 Years and have never experienced such unacceptable treatment. Au contraríe, the service was flawless.
Thank you.

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2:28 pm EDT

La Quinta Inns & Suites Room quality

We were traveling to New Orleans for my father‘s funeral. I reserved three rooms for myself and family members. The employees were very polite and helpful. However, Upon arrival one room had an air conditioner not working and the family was asked to move to another room when they moved to the second room the balllast in the bathroom had to be replaced and then two other lights in the same room we're not working and did not work during the stay. The telephone was out of order and the coffee maker in the same room was very dirty and molded
The tub would not drain properly and the shower would not work properly and when it did it was spraying out of the tub.. The room had no pillowcases and none were provided the first night. Upon requesting housekeeping and sheets and pillows case following day the family was told they would could be given some sheets and they would have to make their own bed after one of their children had wet the bed they were told that no one would come in and give them towels or linen because of Covid. We were not advised upon check-in or on our reservation or is there any indication in the room that there was no housekeeping restrictions due to Covid. Everyone and all three rooms was fully vaccinated.
We were also asked to put the dirty linen outside of our room on the carpet in then hall or carry it to the end of the hall by the elevator and place it in the yellow bin. In the second room multiple lights did not work at least two of the lamps would not turn on. In the room where I stayed The air conditioner was not only loud but it sound like it had a rattling and almost sound like there was water running through it the entire night. the second night the air condition did not cool the room. the bathroom ceiling tiles had rust and dirt on them the tub was over glazed in places where it had been repaired and appears unsafe. The showerhead was not attached to the wall and when you use the shower the entire showerhead and pipe coming out front the wall shook and it was difficult to shower Do the showerhead was not Moveable and sprayed to the side. The lights attached to the wall by the television did not work and only one light between the bed worked. The linen on the bed was mediocre at best debatable if it was even clean and the comforter in the second bed had a blood stain that we did not see u til getting ready to check out If there were such covid restrictions for no housekeeping, it is hard for me to understand why your breakfast area was open. But Your pool was closed Both days when we were in the breakfast area the beverage area that hosted the juic and the water had a sign that says out of order We were in town for a family Funeral and things were already stressful and did not find any of our rooms acceptable and not Vast improvements need to be done to update the quality of the guest stay experience at this location. I would not be comfortable recommending this location nor any one traveling to New Orleans.

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12:33 am EDT

La Quinta Inns & Suites Bathroom

On July 10, 2021 I reserved and stayed at the Laquinta Inns and Suites. Before I went to shower I noticed the shower was not clean. Hair was in the soap before I even used the shower. I have braids so this did not come from me. I went downstairs to inform the clerk and he had someone to come and half clean the shower. While the guy was suppose to clean the shower left the shower with hair on the soap dish and used shampoo on the toilet. Totally, not satisfied because Laquinta was one of my favorite hotels but now I have to inspect my room as soon as I check in.

Desired outcome: Free and clean room

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1:16 pm EDT

La Quinta Inns & Suites Rooms

Stayed from7/6-7/11. 1st thing I was there with children and the pool was closed. (wish we knew that at booking website states pool is open) Get room key and open the door and smell of wet clothes hits you in the face, go back to the counter and he said I knew I wouldn't be happy had housekeeping show us 3 rooms picked another room it was ok, I bring Lysol and spray everything and wipe so I know it was ok. Bathroom is disgusting but I already changed the room didn't want to make a big deal I just cleaned it myself. Woke up the next day and I was making the beds I slept on a pillow with a HUGE blood stain! I freaked I was so mad at myself because I sprayed all the pillows and I didn't even see it but the pillow case moved and I seen it the next day so grossed out! Went to the desk and they moved me to another room. It is what it is we are here for a concert all rooms everywhere have no vacancy. The black mold everywhere! We have been to other hotels by La Quinta had no issues we booked this 6 months ago didn't think we would have an issue but this was the worst stay ever!

Desired outcome: Refund/clean the hotel!

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11:51 am EDT
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La Quinta Inns & Suites Hotel cleanliness, safety

Hotel was horrible and disgusting. Rooms not done hallway fire doors locked, dogs barking no to very poor outside lighting . Huge holes in ceiling leaking what appear to be sewage water based on smell. No doors locked so anyone could access hotel without a key. Rooms smell of mold and smoke phone did not work . Floor soaked due to leaking fridge. Ect

Desired outcome: Refund

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11:24 am EDT
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La Quinta Inns & Suites Everything

My family stayed at this hotel for 1 night and it was absolutely horrible. My kids were so scared too even sleep because all of the fighting and yelling that was happening inside and on our floor. When we tried leaving one time to go buy a couple of snacks the people across from us had their music blaring and yelling in between our doors up until 3am and could have been longer, but that's when me and the kids finally fell asleep. I had to ask them to move just so we could exit. They out side there was a fist fight. They were calling everyone racist. The poor front desk lady didn't know what to do cause there was so much drama. I would like a refund. Our family had 5 rooms and everyone had separate issues including no towels only one pillow, dirty boxers in a bathroom. Dirty face towel in another. Ones bed was not made. The staff was good, but it was just a scary night when we had so many children. The confirmation number for our rooms is [protected]. I know 2 rooms have already been refunded. My room was not and it was room 426 I believe Jason parrow and Julie Fisher. If you need anything else please email me and let know.

Desired outcome: Refund

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10:32 pm EDT

La Quinta Inns & Suites Reservation at La Quinta, 6638 4th St. N, St. Petersburg, FL; Confirmation # [protected]

Yesterday, July 5, I made a reservation at the La Quinta on 4th st. N in St Petersburg, FL, for one night in order to ride out Tropical Storm/Hurricane Elsa. I called a reservation line from a website called pet-friendly hotels and requested two rooms for myself, my daughter, and my two granddaughters -- and my dog. I know that La Quinta has always been a pet-friendly hotel, so imagine my surprise when I arrived today to check in and was told that my dog would NOT be allowed in the hotel. What? The clerk was extremely unpleasant about the situation and told me that I had booked through Expedia and would have to call them since they could not refund me since I booked through a third-party. I then called Expedia and was told that they contacted the hotel and were told that the penalties would not be waived and nor would I get a refund through La Quinta since I should have known that dogs are no longer allowed at La Quinta hotels. Luckily, I was able to get rooms at the Holiday Inn Express (with a free breakfast) who made an exception to their service-dog only policy due to the fact the we were under a state of emergency due to the storm. Frankly, I am disgusted at your level of service and will NEVER stay at a La Quinta or any other Wyndham Hotel again. It is unacceptable that I am still supposed to pay for something due to false advertising and poor customer service.
Mary Syrdahl
[protected]@hotmail.com

Desired outcome: REFUND MY MONEY

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Debo1967
Stratford, US
Jul 10, 2021 11:56 am EDT
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Wow funny because dogs were surely allowed at the LaQuinta I stayed at guess it just depends on the state. I was in Overland Park Missouri July 4th

La Quinta Inns & Suites In-depth Review

Location and Accessibility: La Quinta Inns & Suites is conveniently located in a prime area, making it easily accessible to both business and leisure travelers. Situated in close proximity to major highways and public transportation, getting to and from the hotel is a breeze. Plus, with ample parking available, guests can rest assured that their vehicles are safe and secure.

Accommodation Options: La Quinta Inns & Suites offers a wide range of accommodation options to suit every traveler's needs. From cozy and comfortable standard rooms to spacious suites, there is something for everyone. The rooms are tastefully decorated and well-appointed with modern amenities, ensuring a pleasant stay for guests.

Amenities and Facilities: This hotel boasts an impressive array of amenities and facilities that cater to the needs of all guests. The fitness center is well-equipped, allowing guests to maintain their workout routine while on the road. The outdoor pool is perfect for a refreshing dip, and the business center provides a quiet space for those who need to catch up on work. Additionally, complimentary Wi-Fi is available throughout the hotel, ensuring guests stay connected at all times.

Customer Service: The customer service at La Quinta Inns & Suites is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure guests have a pleasant stay. Whether it's providing recommendations for local attractions or addressing any concerns, the staff is always ready to assist with a smile.

Cleanliness and Maintenance: The hotel maintains a high standard of cleanliness and maintenance. The rooms are spotless and well-maintained, and the common areas are always tidy. The housekeeping staff does an excellent job of ensuring that everything is in order, creating a comfortable and inviting atmosphere for guests.

Value for Money: La Quinta Inns & Suites offers great value for money. The rates are competitive, especially considering the quality of the accommodations and the range of amenities available. Guests can enjoy a comfortable stay without breaking the bank.

Food and Dining Options: While the hotel does not have an on-site restaurant, there are plenty of dining options available in the surrounding area. Guests can explore a variety of cuisines, from local favorites to international fare, all within a short distance from the hotel.

Safety and Security Measures: La Quinta Inns & Suites takes the safety and security of its guests seriously. The hotel is equipped with modern security systems and protocols to ensure a safe and secure environment. Additionally, the staff is trained to handle any emergencies that may arise, providing guests with peace of mind during their stay.

Overall Experience: Overall, my experience at La Quinta Inns & Suites was exceptional. The convenient location, comfortable accommodations, and excellent amenities made for a memorable stay. The friendly and attentive staff added a personal touch, making me feel welcome throughout my visit. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Additional Services and Features: In addition to the aforementioned amenities, La Quinta Inns & Suites offers a range of additional services and features to enhance the guest experience. These include a complimentary breakfast, pet-friendly accommodations, and a loyalty program for frequent guests. These extra touches make staying at La Quinta Inns & Suites even more enjoyable.

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Phone numbers

+1 (800) 642-4241 +1 (800) 753-3757 More phone numbers

Website

www.lq.com

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