La Quinta Inns & Suites

My my paycheck is being very short it very very much at LaQuinta Charlotte South my boss Casey it's trying to tell me that only work one week when I work two weeks every day with her she owes me approximately 46 hours worth of pay I am spoiled her to the New York company to the news and going to explode to the radio stations and everywhere else very bad company to work for

Unclean and unsafe. There was feces splattered on the wall behind the toilet. The shower had mold, blood? and slime. There was still what I hope is toothpaste on the bathroom sink. The door doesn't close all the way. The windows are so dirty you can't see through them and if you could the view is an abandoned hotel. The carpet is both damp and sticky. I checked for bed bugs and I did not see any in the sheets but the mattress is stained. It smelled awful. I brushed my teeth in the parking lot because I'm sure I would get poisoning from the water. There were no safety covid measures at all. I will be calling the health department. I slept with scissors by my bed because I didn't trust the door lock and didn't want to go back to my car in the dark to get my knife. I felt cleaner and safer camping alone in the mountains than at this "hotel". I was happy my car was still there and not broken into in the morning.

I had booked a 3 night stay at this motel in Charlotte NC purposely for taking my kids to the beach. Priceline said it was ocean view and matched all my filters. When we got there it was all bad within the first ten minutes. It was filthy. We watched two drug transactions in front of us, we had to leave and buy bleach to come back and clean our room because of pee and hair all over bathroom and blood on door. We decided we would only make it through this nite and leave early, go to beach and back home. We were another five hours from beach. The whole trip was just ruined and we left early the next morning Hotel staff saw us give them our keys and say we were done and watch us bring out all of our luggage. We never returned. They are now lying to Priceline and saying they didn't know we had left. So we can't get our refund for the other two nights. I just feel it's wrong. We were done wrong by Priceline but also the motel and staff were very bad. There's no way any parent would want their children to stay at a place like this in this area and it's unfair that we lost this money after already having to lose all the money leading up to this trip. I want my money back and want to see who I need to go to to make this happen because it's unfair they get to lie their way out
Of this. Thanks.

I stayed at a regular room that cost $121 and was told that there would be a $50 incidental charge on my card, but they took $250 out of my card and was told that the charges would be returned! These excessive incidental charges caused me yo go negative on my bank account and when I called the hotel they did NOT care about my situation. Why would you say $50 were for incidentals and you take out $250!

I have been staying at the LaQuinta Inn And Suites in Dickinson ND for two years with the company I work for and there is a women who works here named Jackie she is very unprofessional. She is always coming into my room when I am not there leaving things there and goin through my stuff. She is not housekeeping and should not be in there ever. She also calls my room phone constantly and texts my personal phone. It is total harassment. I filed a number of complaints and talked to the manager there about this but nothing stops. She will even follow me to the parking lot when I leave or come running out when I pull up. I have no choice but to stay here due to the fact that my company pays for my room. I would like something done about this as soon as possible do want to have to escalate this issue.

Just recently stayed at your hotel this past labor day weekend and had a very bad experience. Not only was it roaches in my room, but my sheets had stains on them and my husband and I got bites from the beds! On our backs, arms, legs, thighs, elbows, breast, and chest! I will attach pictures and staff was rude and very nonchalant! Horrible service! Not happy at all with my stay! I have never been so disappointed and disgusted in my life! I don't live with any kind of bugs and when I'm on vacation, I don't except to live with any in my room or bed! This was very unacceptable and the staff was so rude and did not care, which made it even worse. Only thing I was given was another room with more bedbugs or mites! We checked the room and bed after switching rooms and it still didn't get any better! This is not right! I spent $424.10 for 3 nights to get bit up by bugs in the bed, have nasty sheets, and horrible customer service! This is the worse stay, ever! Something needs to be done about this! I also emailed the manager Veronica Haheu hoping to get some results. So did the lady at the front desk and I still haven't heard anything.

Sirs:

We are members of Wyndham rewards and have been traveling with La Quinta because they are generally good hotels, priced competitively, clean, and allow us to take our 13 year old dog with us. Last Wednesday we were on our way to the funeral of a family member in Central Illinois and had reserved a room in Springfield online. When we got there at about 3 pm, there was a sign on the front door saying that their elevator was broken. I am a 72 year old veteran with trouble walking up stairs and there was no way we were going to take stairs to take our dog out at night.

The woman on duty reported that she had contacted their elevator repair company that morning and no one had come. I asked for a first floor room but none were available. There was absolutely no effort to find me a hotel in town by the woman. We went to three other hotels and only one would take the dog at $300 plus per night with a $50 fee for the dog. Needless to say, I will never stop in Springfield, Illinois again!

I understand the plight of your representative but surely this type of problem should have been foreseen and a repair company contracted to quickly remedy the situation. This is what happens when we depend on a single point of failure, one elevator. Yes. I understand what a second elevator would add to building and maintenance costs, but you wouldn't have lost a lot of business that day, and have returning customers question your reliability.

Sincerely,
Rick and Sally Clark

I checking in at Laquinta hotel at 2421 Walmart hill lane. Dallas Tx around 1130. Room 416 I was assigned. This room upon entering the fold out couch was out bed sheets not on the bed and the airconnditioner was making a loud noise which is so loud could not sleep . Attempted to call the front desk but the phone didn't work no dial tone nothing. Moved to room 303 and the same Loud air conditioner and room smelt like urine informed front desk and said they had no other rooms and I was being difficult. Unacceptable customer service. No sleep tonight and not a happy customer at all

All because we found bed bugs the owner of laquinta inn in Decatur Al put us out, then did not refund my pastor his money on his debit card because they said thing's were missing. There was nothing missing we left every item there possibly was to leave. We even left half of our clothes in the trash because we didn't want bed bugs. So can my pastor please get his full refund. Or I will be contacting the health department as well as news station if my pastor Jay Rhodes don't get his refund back immediately
Below is also a picture of needles and garbage we found behind the bed when my daughter dropped her bracelet and we moved the bed to get it.

We had reservations at LaQuinta by Wyndham in Clifton Park NY. Our stay started out well on 8/14/21. After being out all day on 8/18/21, we came back to our room, and the door was open with the dead bolt keeping it from closing. I called the front desk and they tried to tell me that I didn't close it properly. I told them that that wasn't possible because housekeeping was in after we left for the day. They apologized and we thought that was the end of it. About an hour later we were lying down and someone just walked into our room without knocking. We were very startled by this and when someone from housekeeping called, the said they were told the room was empty and that the supervisor was checking it. We had just called them to complain about the door being left open, so of course we were still there.
Next, we were woken up at 12:30am on 8/18/21 by a dog barking, howling and crying. I called the front at @ 1 am and told the clerk about the dog. As I was speaking to him he hung up the phone, so I called back because I was now angry about the dog and about being basically hung up on. When no one answered I went to the front desk. The gentleman apologized and said he was investigating the incident, but no one answered the door. The dog continued to bark, howl and whine until @ 4:30 am. Needless to say we did not get much sleep. 8/18/21 we went to bed @10 pm. At @ 12:30 am 8/19/21, once again the same dog started barking again, oh but this time we were lucky, as the owners came home at 2:30am, right after my partner went to the front desk to complain yet again. We went and spoke to the manager in the morning to tell them that we were checking out early and that we wanted our money refunded for the sleepless nights and the rest of our stay. She agreed.
I just think that LaQuinta could have done a lot better than this. The hotel was given an excellent rating and that is the reason we stayed there. It definitely was not what I expected from a hotel with that rating. I will not be staying with LaQuinta again, nor will I recommend them to anyone.

LaQuinta central reservations took my reservation and payment and provided confirmation number. On arrival on Aug 8th after midnight at Witchita Falls Central Expressway location desk clerk informed me I did not have a room and Central reservations 'don't know what rooms we have'. Very rude, unprofessional, obviously could care less about the customer. Long time LaQuinta customer but no longer. Staff is awful and that is being kind...

On July 29 and July 30, 2021, I reserved a two nights stay at La Quinta Hotel in Fresno CA. Address: 2026 Tulare St. Fresno, CA. 93721. Tel [protected]. Reservation #[protected].

Since I was traveling to the area without knowing the safety in the area. I checked in late around 2:00 am in the morning. When I checked in, I was assigned a room in the 3rd floor room 337. I parked my car on the same side where my room is located. I locked all my belongings in the trunk of my car with a car alarm on. After a few hours, I came back to retrieve my belongings. My trunk was opened and all belongings were stolen. Nothing left over. I quickly reported to the hotel staff. They informed me that there is a hotel camera through out the building and they should be able to get the camera footage. They will review and check to see who stole my properties. They also reported that they have a security guard patroled the building from 6:00 pm to 6:00 am every night. They asked me to call back and talk to the manager Mr. Sal at 11:00 am on 7/30/21. But when I called back that day, Mr. Sal refused to talk to me. The clerk simply stated that he has no chance to review the camera yet.
On 07/31/21, I called back to talk to the hotel manager Ms. Rebecca. She informed me that the hotel camera couldn't detect anything. In addition, the security guard didn't see anything that night. It is unbelievable that the camera didn't detect anything and the security guard couldn't see anything while my car/the trunk was wide opened and all my belongings were all stolen.
Around the hotel there are homeless persons slept in all corners and on the stairs. The building smelt so bad with urines. Trashes were all over the places.

This hotel is very unsafe for customers to stay there. My properties were all stolen with a total lost about $12, 000.00 dollars. Therefore; I am asking that the hotel board and management team need to improve the safety for this hotel. It is useless to install a camera that is not working. And also useless to hire a security guard who couldn't guard anything. That security guard needs to be fired and the staff at the hotel need to be fired as well. even though, they still charged me for two nights. Due to safety reason, I can no longer stay there for the second night. They refused to refund me for the second night. This is terrible and unprofessionally business.

Even the hotel is unable to recover for my losses, I kindly ask for a partial refund for the night I didn't stay there. In addition, for the safety for other customers, I kindly ask that the hotel needs to improve the safety standard for this hotel. All security cameras need to be re-set. The building needs to be gated. and the security guard needs to be more proactive. Don't just hire a security guard to go there to sleep.
Police report has been made on this case. Case# 21-41068. With Fresno PD.
Thank you for your kind consideration. I can be reached at: [protected].

Best regards,

Touyer Moua.

My wife stayed a LaQuinta hotel in Lake City Flordia on Jun27 2021. During the night there were girls running up and down the hallways laughing and screaming. Contacted the front desk with this problem and was told that they would take care of the problem. The problem persisted and another call was made to the desk. They said again that they would take care of the noise . They never did anything about the noise. Around 3 in the morning the noise quieted down. My wife was on vacation in between the end of chemotherapy and up coming surgery and needed a good night sleep. With all of the noise in the hallways my wife DID NOT GET ANY SLEEP. They decided to check out at 7 in the morning to get out of the hotel Upon leaving the hotel my wife spoke to front desk and filed a complaint with what happened to the night. I contacted Mr Sullivan manager of the hotel and he informed me that the only thing he could do was offer some reward point, Sent a EMail to Mr Sulivan on July 13 and told him that we paid $164. 64 and his offer of reward points was unacceptable. I had a phone conversation with Mr Sullivan on July 29th and went over with him all the problems with his hotel. He then said he could offer me a 40 dollars credit and after further discussion he raised his offer to $60.00 and would not offer any more which I accpeted and was not happy about the whole situation. We paid $161.64 dollars a night at your hotel for a QUIET ROOM AND A GOOD NIGHTS SLEEP WHICH did not happen. The only acceptable out come would be a full refund for the services your hotel did not provide. I look forward to hear your response. Thanks for your help
James Gillaspy Jr
[protected]@yahoo.com
[protected]

We checked into La Quinta Inn and Suites Colorado Springs Garden of the Gods on July 15th 2021 with our children - going up to the room in the elevator there was a strong smell of urine. Once arrived in the room it smelt musty, there was pubic hair in the bath and hair around the sink. The room was not clean, the hotel itself was very run down. We immediately called the front desk and informed them we were not going to stay but check out and find another hotel.
We were told to come on down and check out that there would be no charge as we had not stayed. I returned the key cards, the guy behind the desk went to speak to his manager came back and typed a few things in on the computer and said we were good to go. 4 days later a charge of $880 and some change was made to our credit card.
We have been in touch with the hotel and it appears the guy who supposedly checked us out didn't do it correctly so the charge went through. This is obviously the fault of the hotel. We have contacted the hotel numerous times. The manager is now avoiding my husbands calls. I would like a refund of the money that we were charged .

I'm staying at La Quinta in Sherman Tx. This is a filthy unsafe place to stay. Thanks to my company that got my reservation set up. This is the second room they moved me and I been cleaning and securing my door cause it doesn't lock properly. I always stayed in La Quinta hotels but this is ridiculous. Even the side door is broke and anyone can come in, Pictures! omg.