La Quinta Inns & Suites Logo

La Quinta Inns & Suites

Having problems with La Quinta Inns & Suites?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

+1 800 642 4241 (Customer Service)
+1 800 753 3757 (Reservations)
+1 800 642 4258 (Returns Service Center)
+1 214 492 6600 (Head Office)
909 Hidden Rdg Ste 600
Irving, Florida
United States - 75038-3822
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM

Complaints & Reviews

Charges and refund

Charges on room reciept for days payed for but not used. And double charge for pet fee. Night manager couldn't explain to me the ending balance. We checked in on 5/23 no mention from front desk about pet form or fees. When I checked out the night manager couldn't explain to me while I was charges the full stay when I checked out on /27. Our stay was paid up to 6/2. Also had to deal with noisy hallways, doors slamming, guests in other rooms smoking weed, people using their card to try to get into my room, and people knocking in our window and door all hours of the night.

Charges and refund
Charges and refund
Charges and refund
Charges and refund

Credit card

I stayed at la Quinta in Sarasota FL on may 2 2020 however my card was charged 2 times once on may 5 and one...

Customer with disability

I just witnessed a disabled customer fall down 2 times trying to board the elevator, and walk to his room. I...

Redemption of Voucher

I understand that I have some responsibility in this matter as I am trying to redeem a voucher/certificate...

listing on

According to the listing on, this particular La Quinta is Adults Only! Contacted the hotel itself...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

customer care

I feel I was discriminated against at your la Quinta inn in Odessa Texas. The one on hwy 80. I don't think it...

guest service, room appearance

We have always stayed with La Quinta for years. Never have we had such bad customer service. For starters the...

I am complaining about the lack of service and price gouging and not accommodating a handicapped person.

I made reservations for 3 nights in Expedia for 2 queen beds on the 1st Floor for handicapped wife for a...


Hello! My family an I are inbetween moving homes and have stayed at the La Quinta in Bohemia for about a...

the dirtiest la quinta I have ever seen. poor customer service

Hi. My name is Kari Pitschner. It's been a bad couple monthes with all these motels. I stopped going to...

the girl who checked us in was extremely rude

My husband who is a senior citizen/veteran was checking us in at Terre Haute La Quinta I told him that there...

horrible hotel experience

I was supposed to stay for 2 nights with my husband for our 10yr annivesary but after taking a shower and a...

poor management. poor customers service

I was racially profiled at the La quita in Cincinnati Sharonvile location on friday.I decided to drive from...

not handicap accessible-terrible customer service

I reserved a handicap room and when I went into the room the bed was extremely high. Due to my disability I...

overcharged never have received refund

Stayed here after driving from co all day checked in after midnight on oct 4 (really the 5th) checked out at...

disrespect staff and lady that's been here for 6 years

Me and my family have been staying here for a few months and all we have been getting is disrespect from the...

recent stay

Hello. I recently stayed at the Fort Collins, CO location on 10/26/19 room 216. When we arrived to the...


We have been staying at this La Quinta on SR 7 near Commercial. The staff at yhe desk is rude and...

shady front desk dealings!

I reserved a room on 09/01/19 through Priceline for the La Quinta in Newport, OR for $243.75. When I arrived...

Newport Hotels

the rude customer service and lack of respect and willingness to help

10/22/2019... Is when the incident occured our friend who booked our room had left and stole my debit card...

In The News

Unhappy consumers gather online at and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem