La Quinta Inns & Suites

We were kept up all night by a neighboring room.

We complained and we got dismissed finally we called the police and the staff dismissed the officer.

This went on all night….

The next day we asked the manager Esmeralda Garcia for a refund she offered 10% discount! WOW! She has no business as a manager! Stay some where else everyone. It was so horrible and scary that I am going to make this my life long mission to spread the word about all Windham hotels. They suck and they lost a life long customer and I will make sure they lose many more!

Forrest

Complaint About Unfair Treatment in the Business Center
I am writing to express my concern about how I was treated by one of your front desk staff members regarding my use of the business center during my stay at La Ouinta on 11/12/2025

The posted rules above the business center clearly state that it is for hotel guests only, that sessions should be limited to 20 minutes when other guests are waiting, and that children under 18 must be accompanied by an adult. I am 17 and was accompanied by an adult, and I followed every one of those rules.

While using the computer, I was completing a mix of work and personal tasks—nothing inappropriate or against hotel policy. No other guests were waiting to use the computer at the time. Despite this, a front desk staff member approached me, spoke to me in a patronizing manner, and told me to get off the computer. This interaction was unnecessary and made me feel singled out and disrespected even though I was following the hotel’s posted guidelines.

I would appreciate it if this matter could be reviewed and if your staff could be reminded to treat all guests with courtesy and professionalism, especially when guests are in full compliance with hotel policies.

Thank you for your time and attention. I look forward to your response.

Me email/[protected]@gmail.com
Room Number 215

Stayed at LaQuinta, 10/31, Park, stay, fly program. Your employees (LaQuinta) are charging different fees for shuttle service, anywhere from $15-35/ person. My initial reservation states to/ from port, free, only reason I booked there, and $15/ person over 2
Get there and it’s only 2 people to port and $20/ person back. Nothing like the ad, your front desk employee, Shirley (wouldn’t give me anymore info about herself, only name tag) was very rude when I questioned the fees. No order while loading the van, people waiting 30 minutes or more were left out on first shuttle by late comers who stood outside.
Don’t know how long it took them to get to port. Return trip, Magic was late docking due to ship congestion, didn’t start disembarking till 8:30, shuttle left without any passengers, to go back to motel. Called and was told 1 1/4 hour wait. Found other transportation back, no refunds, even tho your employees took up the fees, told to contact shuttle service. $300/ night to park and shuttle, ended up costing me another $150. I’m blasting both companies on Facebook and have had many responses. And giving me thanks, they won’t be booking with you.

We are Platinum Wyndham members and try to stay at your properties on our travels. We recently stayed at La Quinta Inn/Amarillo Mid-city on 12/12/24 and had a bad experience. Conf. #88841EE054599. My husband took a bath the night we arrived, opened the drain and the next morning the bathroom, sink area and part of the bed area was flooded. We used most of the towels to mop up the water. I almost fell. When we told the lady at the Front Desk about it and asked for a refund or even a discount, she said, "Well, you stayed the night didn't you. You could have let us know and we would have moved you to another room." and then she chuckled and slid the Folio across for me to sign. She didn't even apologize. How could we have let her know about it, when we didn't even know about it till we woke up the next morning. Her smug and rude attitude was totally unprofessional and unacceptable. We would like a refund, a discount, a free night or at least1,000 points. Thank you, Brian & Nikina Whitaker

Management is so disrespectful and ghetto, the owner allows this to go and pretends that he will fix the situation, after standing up for myself I was bullied and then terminated, all while guests were present and the owner stood by and did nothing. This particular hotel has lost numerous employees because Gabby fires them or the quit due to how they are being treated. This is a major hotel chain, when I reach out to corporate, I was advised that all LaQuinta's are franchised, I was provided the contact information for this hotel, and have yet to receive a response. Something needs to be done about owners allowing upper management to bully anyone that goes against Gabby and stands up for themselves. It's never ok to put derogatory comments up about anyone, yet alone someone that has been terminated

Call in to reserv a room on 10 18 2o24 I was told room will be ready at 1 o clock on 10 19 2024 went to check in at 115 am room was not ready lady told me she had another room she will put me in we n went to the funeral and came back to the room one thing the window was broke and went in try to close the blinds the curtains was all tore went to office to complan and the guy at the desk came looked at it pulled the curtains together and staple them together I was not satisfief with this stay

Sent request to Sherri Scott.

Writing for your help in this matter. On September 17th we flew from Pittsburgh, PA to Panama City Beach for vacation. We booked the La Quinta hotel through 9/24 and then extended our reservation thru 9/25. On Thursday, 9/19 we went over to Mobile, Alabama for a food tour and from there decided to go over to New Orleans for a day or 2. However, I had some unplanned medical issues and was admitted to the hospital in New Orleans. Due to the lengthy drive back to Panama City and the expected hurricane we have decided not to drive back to Panama City Beach.

We asked to have the luggage and clothing from the hotel shipped to our home address in Pittsburgh; however, we are not getting any cooperation with the people at the hotel. Initially they said they would pack our belongings but would not take them to UPS. We hired a courier to pick up the package at the hotel and deliver it to UPS. We were told by the hotel to call at 8:15 am when the courier arrived and give verbal permission for them to accept the package. We called at 8:15am and gave verbal permission. We received a message from the courier later that indicated they were not able to get the package because the hotel would not give them the information they needed. With the medical issues I had to deal with over the last few days this has been a great source of anxiety not only to have to make calls and arrangements but to not have the cooperation needed to do so. Any help you can give me on this would be greatly appreciated.

Sincerely,

Keith A Hardin

My family had a reservation for four nights at the LaQuinta located in Burleson, Texas on September 8-9, 2024.
Our stay was cut short because of an accident at the indoor pool the first night. We were swimming in the indoor pool on 9/8/24 around 8:45 pm and I slipped on the wet tile surrounding the pool breaking my arm. This accident resulted in a visit to the hospital and subsequent specialists.
The ceramic/porcelain tile is a poor choice and a hazard to use around a body of water.

March 13, 2024

My stay of 2 days came with a surprise. Turns out a $400 charge for lighting a candle in the room. I am a stage 4 cancer patient and ocassionally I get out. I was attending my nieces wedding in Las Vegas , I was to give her away.

I sometimes burn a scented candle in a rented room to masks unpleasant oders lingering from previous patrons being colon or perfume smells. I was surprised 1 month later with a $400 charge on my CC. After fighting with the bank and visa, the charge i contested was reinstated, backed up by La Quinta with an air sampling in the room for SMOKING ? hence my surprise being a cancer patient.

Now after speaking with the hotel it's all in the contract you sign , you cant even light a match in a room without setting off their SYSTEM , from which automatically sends you a bill or charges your CC after you leave.