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La Quinta Inns & Suites Customer Service

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Complaints348
Pending0
Resolved4

La Quinta Holdings, Inc.

909 Hidden Rdg Ste 600
Irving
Florida
United States - 75038-3822

Customer Support Phone Numbers

+1 800 642 4241(Customer Service) 41 37
+1 800 753 3757(Reservations) 6 3
+1 800 642 4258(Returns Service Center) 2 8
+1 214 492 6600(Head Office) 85 47
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Plus

La Quinta Inns & Suites Complaints & Reviews

La Quinta Inns & Suites / unprofessional and rude manager

Fi
Apr 17, 2019

I'd like to report very unprofessional, rude and arrogant Manager - Ingrid Cambana at the hotel located at 34 Fishermans Way, Jupiter, FL 33477. We had some issues during the delayed check-in on the day of our arrival April 15, 2019. Our room was not ready at 3 pm and it didn't make u...

La Quinta Inns & Suites / hotel - dirty and double charged when checked out

Je
Apr 15, 2019

I stayed at the La Quinta in North Olmsted, Ohio hotel ID 52989 from 4/05/19-4/07/19. We booked through booking.com Upon arrival we were put in room 226 where the window didn't lock and the phone didn't work. I went down to the front desk where the manager came up and looked at the window...

La Quinta Inns & Suites / reservations

Ce
Apr 9, 2019

I had reservations at Reno NV and reserved 3 day and needed to cancel one day. I called reservations and the woman cancelled my full 3 days the rebooked me for 2 days. She increased my rate by $20 dollars a night. I found this out on the emailed receipt. She did not tell me the amount or...

La Quinta Inns & Suites / bed bugs/ tv and the roo.

Ra
Apr 9, 2019

Just spent the weekend at your company's Abilene Lake Road location and it was horrible to say the least. Upon arriving the check in clerk was pleasant and gave me a smoking room which I did request, upon entering the room even I could tell that NO measure was taken to diminish the stench...

La Quinta Inns & Suites / condition, size, arrangement and location of rooms.

Ar
Apr 8, 2019

While staying at the La Quinta hotel located in Clute/Lake Jackson, Texas on Friday April 5th through April 7th 2019 we had several items and conditions to complain about. First the wheelchair accessible rooms are at the very back of the hotel instead of near the front and while the front...

La Quinta Inns & Suites / hotel condition

Gs
Apr 1, 2019

So, my golf team travels to kennewick washington 2-3 times per year... About $1500 in total sales. We arrived at 6 pm on 3/21. The hotel was in complete renovation mode. Dust and dirt everywhere. No lobby, no common area, no pool. We were never told. There's a sign at the entry...

La Quinta Inns & Suites / overcharged

Li
Mar 26, 2019

Reference Member: Paul Middleton (954-997-9780) Account Number: W3549006 Folio Number: 8032357531 Room Number: 250 Arrival: 03/12/19 Departure: 03/15/19 On 03/12/19 I made an initial reservation for one night at the La Quinta Inn located at: 2725 International Speedway, Daytona Beach, FL...

La Quinta Inns & Suites / room

Kr
Mar 21, 2019

We checked into our room around 3 pm on 3/18/19. The elevator had food on the floor. Nobody bothered to clean up. The lobby was full of construction workers who were drinking pretty heavy. The kicker that made us checkout the very same day was that the room smelled of urine. Particularly...

La Quinta Inns & Suites / the room was horrible!

Do
Mar 12, 2019

On February 22, 2019 I had 2 rooms for my family at the La Quinta Inn and Suite in Morgan City, Louisiana. The rooms was horrible!!! The sheets was dirty, lamp was rusty, bathroom didn't work and much more. These problems was in both rooms and the night manager put us in other rooms but...

La Quinta Inns & Suites / not honoring reservation or points plan

Gr
Mar 5, 2019

On September 19, 2018 my husband made a reservation (Conf. # 3236731790) to stay at the LaQuinta in Jupiter, Fl from 2-24-19 thru 3-01-19. After driving over 1, 000 miles to get there, we were told that we could not stay in the room we had reserved and that someone else was in it. They...

La Quinta Inns & Suites / my unpleasant stay

Ma
Feb 25, 2019

I booked a room for Saturday 02/23/19 at the Salisbury, Md hotel. I booked it through Priceline.com for $78. When I arrived, I was asked if it was necessary for me to have 2 beds, I said not really because it was just me. The young lady NEVER asked me if I wanted to upgrade, she just...

La Quinta Inns & Suites / fraudulent charge

Hi
Feb 20, 2019

My husband checked in to the hotel at 4:30 on Dec 25 (Xmas) waiting for me to arrive from Cali from the airport. At 8:15 pm, I called to tell him my plane arrived. When he went to his truck to pick me up, it was gone. It had been parked in front under a light and by a security camera. The...

La Quinta Inns & Suites / hotel room and hotel

Me
Feb 9, 2019

I would absolutely never recommend this hotel! I have attached photos of how nasty our room was and it smelled horribly as well. The inside of the hotel had filthy floors, wallpaper peeling off the walls, dried makeup and toothpaste on our bathroom counter, no toilet paper roll holder...

La Quinta Inns & Suites / use of styrofoam products

Ba
Feb 2, 2019

The La Quinta Inns in both Detroit and Cleveland where we stayed last weekend both used styrofoam products for the included breakfast. That included styrofoam cups, plates, and bowls! Styrofoam lasts forever in land fills, and is not recommended as an environmentally conscious practice...

La Quinta Inns & Suites / reservation policy

Ho
Jan 29, 2019

My husband and I have stayed at La Quinta many times in the past with no problems. But when trying to book a suite at the Ontario, CA La Quinta on 1/25/19, we were told that we must book two or more nights to stay there. This has never happened before, and so we declined. We were able to...

La Quinta Inns & Suites / management

Br
Jan 29, 2019

Called to change check out time for 12:00 pm was granted for the checkout had management bust in the door around 11:30am was told that we need to be out now went down to speak to management, to speak to manager. Manager refused to comply when asked why we need to leave the property she...

La Quinta Inns & Suites / air conditioner/heater blew out in the early morning

Ne
Jan 29, 2019

I checked into the La Quinta Inns & Suites on North Central Expressway on 01/28/2019. I was assigned room #300. I went to sleep and was awakened at approximately 4:30 AM because I couldn't breathe and I heard a loud beeping noise. I realized the beeping noise was the smoke detector going...

La Quinta Inns & Suites / unauthorized credit card charge

Li
Jan 23, 2019

My name is Delinda Pate (210) 218-5952 or [email protected] I stayed at the La Quinta in Columbus Texas on Jan. 12 and checked out on Jan. 13 and I had 2 rooms. I checked out and realized a couple of days later that I was billed an extra $100. When I contacted the front desk, they...

La Quinta Inns & Suites / hotel room

Jo
Jan 21, 2019

We called La Quinta Inn's from the car to make a reservation for a room for tonight. We asked for an executive king suite and the availability of such. We were told by your nice young lady that there were plenty of rooms as it was not a busy night and that she would just hold one. I...

La Quinta Inns & Suites / construction going on at 8:30 pm and cigarette smoke from the workers coming into the room

Vi
Jan 19, 2019

1/19/2019; Clarksville Tennessee . Construction has been going on nonstop since we got here and it is now 8:35 pm and they are still working. I have spoken to the front desk 3 times and each time the young woman said they would hold it down. They are right over the bed. I asked her to have...

La Quinta Inns & Suites / the service from front desk rep bria

Mm
Jan 12, 2019

I came in expecting to rent a room and the employee was talking very rude. She was chewing gum as she spoke and just was rude no manners. She was rude to me and the customer that came in before I was there. The tone of her voice was the problem . I didnt rent the room because of how her...

La Quinta Inns & Suites / insulting, deplorable communication

Ro
Jan 12, 2019

The situation has finally been resolved. Lets just say that General Manager, Jim Campbell of La Quinta Inn & Suites #6384 of Canton, Ohio is very rude, disconcerting, insensitive. he made us feel very bothersome about the situation. this man has no empathy about anyone. he was even callu...

La Quinta Century Cinemark XD / staff

Mi
Jan 12, 2019

My child lost her card and noticed it was lost after walking out of theatre. On my way back in to look I informed staff that I was going back into the theatre. Shortly after I walked past security started following us (mother and child). When I stopped and told him to not walk so close he...

La Quinta Inns & Suites / customer service

Un
Jan 11, 2019

Stayed at the La Quinta in Silverthorne Co. this past week. For two days they did not have hot water. The 1st day I called the front desk to complain and my children and I were offered a shower at a nearby hotel and a refund for that night. The following morning, no hot water again, thi...

La Quinta Inns & Suites / management

Da
Jan 9, 2019

I recently stayed at the La Quinta inn in Moline, IL. Less than an hour after checking in we received news of my brother in-law's untimely death. We immediately checked back out. The young lady working the desk stated that she couldn't refund my room because she had just made a cash drop...

La Quinta Inns & Suites / customer service

Ma
Jan 5, 2019

I was staying at a La Quinta at Portland Airport #0265 on 1/5/19 and wanted to plan out my route to Kansas City, Missouri. I wanted to stay at La Quinta along my route. I used the computer in the lobby and attempted to print off the trip from the website with the hotels on my route. The...

La Quinta Inns & Suites / customer service

Su
Jan 4, 2019

I recently stayed at the La Quinta Inn and Suites in Durango Colorado. I was charged twice for a night. When I called the hotel she acknowledged that fact but did not indicate it could be corrected. She (Maggie) said she needed to talk to her manager who would call me back the next day. No...

La Quinta Inns & Suites / check in

An
Jan 4, 2019

Front desk person was rude . I months ago made a reservation for early check in Jan.2 as we check in she told us she just check in the last 2 rooms. I then told her I had requested early check in months ago we are traveling with 2 small kids and I am disabled. she said come back later. My...

La Quinta Inns & Suites / room

Rj
Dec 30, 2018

I had to check out of my room at 1100 pm due to a lock problem. We check in around 8 pm and placed our dogs in the room. We returned at 9:30 pm to find that we could not get in our room. We went to the front desk and had more keys made and tried again. Did not open. Went back to the front...

La Quinta Inns & Suites / check in

Ma
Dec 29, 2018

I was told checkin was at 3 p.m. we arrived early around 1, they informed us the room was being cleaned and to come back around 2:30. That was fine, we went to a restaurant to get something to eat. We come back at 2:30p.m., the lady at the counter says it's still not ready, but it will be...

La Quinta Inns & Suites / reservations

Ch
Dec 27, 2018

First it started on December 26, 2018, when i had called la Quinta inn in vista Ca, to book a room adjacent with 4 other reservations we had for 2 days under a different name, As I requested the rooms to be very close together, i spent 7 1/2 minutes on this phone call to the local 760...

La Quinta Inns & Suites: La Quinta Inn Tallahassee North / 2 rooms

Ch
Dec 27, 2018

On Friday Dec 21, I had a reservation at the La Quinta Inn in Tallahassee North at 2905 North Monroe Taloahassee FL 32303 Our experience at this location was terrible. When we arrived, we were given a room that was dirty. I am picky as I have worked as a housekeeper for a major...

La Quinta Inns & Suites / my reservation 12/14/18 at la quinta inn &, suites ft lauderdale airport 2620 n 26 ave. hollywood fl

Jo
Dec 17, 2018

My confirmation # was 3238272696_ EK- on 12/14/18 I specifically asked for ground floor..King bed, late check out.I do this for a reason. I am there every month or every other month to take my 92 yr old mother out ..she cannot sleep alone so I get a king bed. She is deathly afraid of...

La Quinta Inns & Suites / married the relationship work together and cause the problem to all employee at la quinta inn so wrongfully!

El
Dec 8, 2018

Hi, I am working in 4 month. The employee work together about married. A lady control her husband who work at a maintance. She works housekeeping for a temporary time. They like to looking a trouble at the employees. They steals money tips. However, they ask the housekeeping about what...

La Quinta Inns & Suites / complaint reference no. 00906201.

Li
Dec 5, 2018

I still have not received a response to my email in regard to my experience at your Indianapolis LaQuinta. I would appreciate a prompt response as well as a credit to my bill. This LaQuinta was totally disgusting and the manager still has never returned my phone call. That is terrible...

La Quinta Inn Valdosta GA / employee

Na
Nov 19, 2018

I was staying at La Quinta inn Valdosta GA about a week and a half ago, I was in the lobby around noon time and I hear an employee ask another employee for a phone number and during that time the other employee snapped on the employee who asked. I was in total shock on how she snapped on...

La Quinta Inns & Suites / overcharged and rude manager

Ca
Nov 19, 2018

We stayed at the La Quinta at Quail Springs that is in OKC, OK. I had reserved 2 rooms for November 9 and 10 and checkout the 11th so staying 2 nights. We checked in and I Carrie Dowdy payed for my room with my card and my friend Sandra Paden paid for hers by credit card. We checked out...

La Quinta Inns & Suites / false advertising

Gr
Nov 18, 2018

To Whom It May Concern, I have been a La Quinta member since 2006. I have now reached Gold member status. Recently I received an email promotion concerning 15% off member stays at my favorite hotel and it had a link to my most used La Quinta hotel in Missoula, Mt. Upon calling for a reservation, as I...

La Quinta Inns & Suites / bad customer service / room

Ri
Nov 15, 2018

My wife and I had made reservations at La Quinta In Albuquerque New Mexico located at 5241 San Antonio Dr. Northeast, Albuquerque. New Mexico 87109. Check in was on November 10, 2018 and we would only be staying one night and checking out the following morning. We arrived at La Quinta at...

La Quinta Inns & Suites / la quinta market square san antonio texas

Ad
Nov 12, 2018

My name is Adrian Pena and I recently made reservations for March 14th through the 18th 2019. I received a cancellation reservation email this morning and I called to the Market Square Hotel and was told that I would have to pay all of the reservation up front. I spoke to Tiffany who i...