charges
I stayed in your hotel on 4/13 checked out on 4/14. I booked and paid through Expedia. When I checked my account this morning I have been charged for both rooms again, this time direct from your establishment. I immediately tried to call and was asked to hold for a moment, which I did. After several minutes I tried calling from an alternate phone number...
Read full review of La Quinta Inns & SuitesDon’t stay
Complain the first night as soon as arrive about live bugs, crawling in the room at the drive-in almost 10 hours that is the last thing you wanna do what’s up You have roaches crawling all over walls you cannot bring any of your belongings into you. I tried to talk to manager before I left. I have emailed manager two times asking her to contact me to no...
Billing - Cedar City, Utah location
Stayed in Cedar City,Utah 3/10/24. Conf # [protected]. Checked out 3/11/24. My account was charged double. One for $99.98 and separate charges for $49.98 and $50. Called and t/w Sarah. Said she would have Rex correct. Charges were reversed but then charged again on 3/12/24 and again on 3/13/24 for 99.98 each. Sent text message to Rex to correct. His respond...
Read full review of La Quinta Inns & SuitesIs La Quinta Inns & Suites legit?
La Quinta Inns & Suites earns 91% level of Trustworthiness
Perfect Trust Endorsement: La Quinta Inns & Suites achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for La Quinta Inns & Suites. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of La Quinta Inns & Suites's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Lq.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lq.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, La Quinta Inns & Suites appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up La Quinta Inns & Suites and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While La Quinta Inns & Suites has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 695 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to La Quinta Inns & Suites. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Unpaid wages
My name is Jessica fordham a former employee at La Quinta inn of Macon ga 3944 river pl. The managers that fired me for no reason kept my last paychecks and had me banned from the property I did nothing wrong their names are Kenny and moe. I was fired Aug 10 2023 again for no reason...the next payday was Aug 11 2023 when i went to get my check they flat out...
Read full review of La Quinta Inns & SuitesThe service wouldn't take our visa card
The shower couldn't regulate, couldn't stay as we want, also the fan in the bathroom very crappy also the tub has an hole every time step my boyfriend cut bottom of his foot black junk coming out, the sink couldn't regulate too, the microwave malfunctioning, the television couldn't get the sound up at all, so we are not very happy about this hotel at all. We are not very happy about this hotel at all. 🤬😡🤬😡🤬
Claimed loss: Lost sleep, can't take a shower
Desired outcome: Money back or at least a discount
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La Quinta Inn Philadelphia Airport Essington PA. 53 Industrial Way
Nov. 22, 23 2023 A $250 charge showed up on my Credit card I thought it was a deposit not returned days later called front desk --turns out they charged for Smoking in Room I do not smoke, my wife does not smoke and our 1 year old baby does not smoke The whole hall smelled like weed They said I have to talk to manager for 5 days in a row the manager does not return message they sain in from 9 - 3 everyday when I call he is out to lunch call back in an hour but they have no idea where he is I want the 250 dollar credit for the fraudulent charge or I will contact the highest authourities Bernard Jones [protected]@aol.com
Claimed loss: 250.00
Desired outcome: Credit back
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My room
Well I booked a room online on the 5th of December 2023 and it didn’t have a fridge or microwave as stated in the purchase. So the next morning, I went to front desk to change rooms and he charged me 20$ for the upgrade which it wasn’t, he moved me next door and this unit had a broken fridge which leaked tons of water on floor and also has cockroaches as well, I’m scared to talk to the front desk guy because he is so rude and hostile. But I got ripped off and shouldn’t also be berated by the help
Claimed loss: 150$
Desired outcome: A night or 2 AT A DIFFERENT LOCATION FREE
Confidential Information Hidden: This section contains confidential information visible to verified La Quinta Inns & Suites representatives only. If you are affiliated with La Quinta Inns & Suites, please claim your business to access these details.
Our room at 2824 South 188th, Street, Seattle- has no hot water for our entire stay.
There is not much to add. We had no hot water the entire time. We were told a boiler was being fixed. We saw no repair staff the entire time. We saw the place was being re-modeled, but we saw no work being done. No work trucks were there- the site was shut down probably due to the long weekend for Thanksgiving. We asked if we could have a kettle to heat water. The answer was no. We asked if we could have a container to get hot water- the answer was no. We were not given any discount- only told we could cancel our reservation when we arrived on the evening of the 22nd. You appreciate that rooms were unavailable due to the long weekend. The room was rented in my wife's name: Gwen Gartner, 149 Appleside Close S.E., Calgary, Alberta. Our email is [protected]@gmail.com.
Claimed loss: Our loss was we could not have a hot shower. We could not clean ourselves. We were not given anything other than a false message that it would be repaired before we checked out. It was not working when we left.
Desired outcome: Some sort of consideration for our next stay. Your hotel could have phoned us in advance- the boiler had been broken for a number of days. The staff was very polite, and they told us they were embarrassed.
Hotel stay
This hotel is awful! I made reservations for a friend and myself for an award luncheon pertaining to my job. I had never stayed in this hotel before. But, when I arrived and got checked in and went to our room that’s when the nightmare began. Before getting to the room the elevator, whole floor and room smelled like onions. When I got into the room the room...
Read full review of La Quinta Inns & SuitesHotel stay
I, James Spears, stayed in the La Quinta Inn at 2905 Monroe street in Tallahassee, FL on 10/25-10/26/23. Wyndam rewards# [protected] Confirmation# 88664EE032396 Invoice # 115785558C The $100 deposit fee was not removed from my bill to USAA Visa. I was billed $183.33 instead of $83.33. The first our server in here no more microwave or refrigerator. The...
Read full review of La Quinta Inns & SuitesRoom
Very dark and run down room. Bug on soap dish, toilet seat was falling off which they did repaired. The exhaust fan was burned up and wasn't working. Mutiple pieces of trim missing around mirror, rusty chips on tub. Shower ceiling has evidence of water leak. Ceiling to give way soon. There was confrontation with housekeeping in hotel lobby. This hotel needs lots of TLC.
Read full review of La Quinta Inns & SuitesCondition of hotel, Calhoun Georgia. La Quinta Inn
Reservation number: 88968EE009141 This hotel should be shut down. We arrived and found the hallway leading to our room with missing ceiling tiles and insulation hanging from the ceiling. The hall was dirty, the walls were marred and needed painting. Our room was missing the manual locking mechanism on the door, the bathroom had black mold on the tub surround and there was only lukewarm water for the shower. The sink had no stopper and was rusted. The heater fan was broken or bent as it scraped something when turning causing excessive noise. This was by far the worst La Quinta Inn that we have stayed in .
John Larson
14406 Silver Lakes Circle
Port Charlotte, Fl
33953
[protected]
Desired outcome: This stay warrants a refund. I knew there was a problem when we arrived as all of the outside La Quinta lights were not working. This is a reflection on Wyndham. Regards,John Larson248-943-5199
Refused to give me breakfast
I was a few mins late then they gave me their plate of food and that's not okay to do I could get sick from that and i really was not ok with not being able to get a cup of coffee at least. Also staff treated me like I was lying about having a room and just trying to bombard them without reason for their breakfast. That doesn't meet their standards for quality or for accomodations I was especially slow this morning in particular because my leg is bad and it's been super overwhelming getting anywhere. Also there was flies on their coffee tray in my room also the fruit in the selection for hotel was rotten. Also not up mission statements promise to provide excellent service. It seemed to me that the hotel initially stereotyped me thinking I was not a hotel guest but indeed I was there for a business trip for work out of pocket.
Desired outcome: I would like an apology and i want to inform you that ill be taking this to small claims through Fresno City courts system in California
Our experience at motel hell
My family stayed in room 139 at La Quinta in Lufkin, Texas for two nights. We were told that the rooms had two queen-sized beds, they turned out to be full sized beds. The room had mouse droppings in the bathroom and roaches through the room. I had to shake my shoes out every time I put them on to get the roaches out of them. We stayed in the handicapped...
Service
Hello, My name is Harriet Gossett; my husband and I stayed in the LaQuinta Inn and Suites in Conway Arkansas from Thursday, December 28 to Monday, October 2, 2023 (confirmation number: [protected]). We are not happy with our visit. First, a couple of little things- 1. We went out on Friday and returned at 8:30 to an unmade bed. I went to the front desk...
Read full review of La Quinta Inns & SuitesPoor condition of the rooms at sarasota property
Hi Manager, Our family has been staying at LaQuinta hotels properties for over 30 years. Just recently we stayed at the downtown property in Sarasota on September 24. There were roaches crawling all over the nightstand and the bed. It was reported to the desk clerk who did not have any roach spray. It was room 108 directly across from dining. the shower...
Read full review of La Quinta Inns & SuitesMy room at La Quinta in Deerfield Beach FL
I made reservation for my self and my daughters and upon arrival had to change room several times. Smoke fumes horrible could not breath I am on oxygen tank. Final got to the room 2nd floor still smokey but better, elevator need cleaning, only one set of towels, roaches crawling on the floor and in the bsthroom and stains in the tubs, carpets stained filthy in the parking area light not working dark, water flood inmproper draniage, my some one needs to do a professional cleaning and inspection of these hobbile room and playing musical room to find one smoke free.
Desired outcome: to be refunded and send in professional to get those room up to standards would not let my dogs stay there
Unsatisfactory and unprofessional services received
Hello, My name is Yolanda DuPree I am sending this email due to the unsatisfactory and unprofessional services received at 4604 Madison Avenue Sacramento CA hotel from Jay Ceccato and LaToshia Phillips from the very next day after our overnight stay at that hotel. Unfortunately, we did not receive satisfactory service from either individual as we...
Read full review of La Quinta Inns & SuitesLa Quinta Hotel, Charleston, SC
My daughter and I traveled to South Carolina to visit my sister for the last time. We spent a day and night in Charleston to see the sights. I thought I'd booked a room at the Riverview La Quinta Inn, and would see the harbor and boats and water and city. No. We were sent to a room in the OLD part of the hotel, and it was HORRIBLE. There was an elevator...
Read full review of La Quinta Inns & SuitesHarassment
I am writing you to inform you of an incident at Laquinta. I informed your front desk staff the moment t after it occurred and asked for the general manager but the manager is off til Tuesday so I was told to email you. I honestly felt like someone should've been contacting me vs me havi g to chase down mgmt. My sister and I arrived from Chicago and checked...
Read full review of La Quinta Inns & SuitesOverview of La Quinta Inns & Suites complaint handling
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La Quinta Inns & Suites contacts
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La Quinta Inns & Suites phone numbers+1 (800) 642-4241+1 (800) 642-4241Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 2 2 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 2 2 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone numberCustomer Service+1 (800) 753-3757+1 (800) 753-3757Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone numberReservations+1 (800) 642-4258+1 (800) 642-4258Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone numberReturns Service Center+1 (214) 492-6600+1 (214) 492-6600Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone numberHead Office
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La Quinta Inns & Suites emailsinfo@lq.com100%Confidence score: 100%Support
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La Quinta Inns & Suites headquarters909 Hidden Rdg Ste 600, Irving, Florida, 75038-3822, United States
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Most discussed La Quinta Inns & Suites complaints
employee has stolen our camera!Recent comments about La Quinta Inns & Suites company
Room readiness, poor attitude front desk clerkOur Commitment
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