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La Quinta Inns & Suites
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La Quinta Inns & Suites Reviews 702

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2:47 pm EST
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La Quinta Inns & Suites - Overwhelming odor masking scent

On Saturday, November 2, 2024, I stayed at La Quinta Inn & Suites at 22790 Hwy 59 North, Kingwood, Texas. I checked in at about 10:46 PM and had to check out around 2 a.m. I was only there for a few hours; unfortunately, it was not a pleasant experience. Upon entering the room, I was immediately struck by a strong scent that permeated the air. It was pretty...

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5:02 pm EDT
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La Quinta Inns & Suites Stay away dirty filthy no customer service!!!

We were kept up all night by a neighboring room.

We complained and we got dismissed finally we called the police and the staff dismissed the officer.

This went on all night….

The next day we asked the manager Esmeralda Garcia for a refund she offered 10% discount! WOW! She has no business as a manager! Stay some where else everyone. It was so horrible and scary that I am going to make this my life long mission to spread the word about all Windham hotels. They suck and they lost a life long customer and I will make sure they lose many more!

Forrest

Recommendation: Stay Away!!! Don’t give them you hard earned money!

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La Quinta Inns & Suites Complaints 700

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1:27 pm EDT
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Call in to reserv a room on 10 18 2o24 I was told room will be ready at 1 o clock on 10 19 2024 went to check in at 115 am room was not ready lady told me she had another room she will put me in we n went to the funeral and came back to the room one thing the window was broke and went in try to close the blinds the curtains was all tore went to office to...

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12:31 am EDT
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Sent request to Sherri Scott. Writing for your help in this matter. On September 17th we flew from Pittsburgh, PA to Panama City Beach for vacation. We booked the La Quinta hotel through 9/24 and then extended our reservation thru 9/25. On Thursday, 9/19 we went over to Mobile, Alabama for a food tour and from there decided to go over to New Orleans for a...

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9:09 am EDT
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La Quinta Inns & Suites Accident Report

My family had a reservation for four nights at the LaQuinta located in Burleson, Texas on September 8-9, 2024.
Our stay was cut short because of an accident at the indoor pool the first night. We were swimming in the indoor pool on 9/8/24 around 8:45 pm and I slipped on the wet tile surrounding the pool breaking my arm. This accident resulted in a visit to the hospital and subsequent specialists.
The ceramic/porcelain tile is a poor choice and a hazard to use around a body of water.

Claimed loss: pain, suffering and medical expenses

Desired outcome: Reimbursement 100% of medical expenses.

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Is La Quinta Inns & Suites Legit?

La Quinta Inns & Suites earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds La Quinta Inns & Suites to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, La Quinta Inns & Suites is known for their high standards and safety. If you're thinking about dealing with La Quinta Inns & Suites, it's wise to check how they handle complaints.

We found clear and detailed contact information for La Quinta Inns & Suites. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of La Quinta Inns & Suites's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Lq.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lq.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, La Quinta Inns & Suites appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up La Quinta Inns & Suites and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While La Quinta Inns & Suites has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 700 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to La Quinta Inns & Suites. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:06 pm EDT
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La Quinta Inns & Suites Policy

March 13, 2024

My stay of 2 days came with a surprise. Turns out a $400 charge for lighting a candle in the room. I am a stage 4 cancer patient and ocassionally I get out. I was attending my nieces wedding in Las Vegas , I was to give her away.

I sometimes burn a scented candle in a rented room to masks unpleasant oders lingering from previous patrons being colon or perfume smells. I was surprised 1 month later with a $400 charge on my CC. After fighting with the bank and visa, the charge i contested was reinstated, backed up by La Quinta with an air sampling in the room for SMOKING ? hence my surprise being a cancer patient.

Now after speaking with the hotel it's all in the contract you sign , you cant even light a match in a room without setting off their SYSTEM , from which automatically sends you a bill or charges your CC after you leave.

Claimed loss: $400

Desired outcome: People stop booking rooms with La Quinta Inns and suites. I know its my last time.

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12:21 pm EDT
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Room was terrible when entering the smell of mold and mold spores all over bed and pillows and the A/ C was not cooling. We immediately left room to go back to service desk to let them know we were not going to stay and wanted our money refunded back to our credit card and leave. When asking manger to credit money back they said it would be 20- 30 minute...

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3:14 pm EDT
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I stayed in your hotel on 4/13 checked out on 4/14. I booked and paid through Expedia. When I checked my account this morning I have been charged for both rooms again, this time direct from your establishment. I immediately tried to call and was asked to hold for a moment, which I did. After several minutes I tried calling from an alternate phone number...

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7:02 pm EDT
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Complain the first night as soon as arrive about live bugs, crawling in the room at the drive-in almost 10 hours that is the last thing you wanna do what’s up You have roaches crawling all over walls you cannot bring any of your belongings into you. I tried to talk to manager before I left. I have emailed manager two times asking her to contact me to no...

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9:08 am EDT
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Stayed in Cedar City,Utah 3/10/24. Conf # [protected]. Checked out 3/11/24. My account was charged double. One for $99.98 and separate charges for $49.98 and $50. Called and t/w Sarah. Said she would have Rex correct. Charges were reversed but then charged again on 3/12/24 and again on 3/13/24 for 99.98 each. Sent text message to Rex to correct. His respond...

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2:27 pm EST
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My name is Jessica fordham a former employee at La Quinta inn of Macon ga 3944 river pl. The managers that fired me for no reason kept my last paychecks and had me banned from the property I did nothing wrong their names are Kenny and moe. I was fired Aug 10 2023 again for no reason...the next payday was Aug 11 2023 when i went to get my check they flat out...

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6:23 am EST
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La Quinta Inns & Suites The service wouldn't take our visa card

The shower couldn't regulate, couldn't stay as we want, also the fan in the bathroom very crappy also the tub has an hole every time step my boyfriend cut bottom of his foot black junk coming out, the sink couldn't regulate too, the microwave malfunctioning, the television couldn't get the sound up at all, so we are not very happy about this hotel at all. We are not very happy about this hotel at all. 🤬😡🤬😡🤬

Claimed loss: Lost sleep, can't take a shower

Desired outcome: Money back or at least a discount

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10:35 am EST
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La Quinta Inns & Suites La Quinta Inn Philadelphia Airport Essington PA. 53 Industrial Way

Nov. 22, 23 2023 A $250 charge showed up on my Credit card I thought it was a deposit not returned days later called front desk --turns out they charged for Smoking in Room I do not smoke, my wife does not smoke and our 1 year old baby does not smoke The whole hall smelled like weed They said I have to talk to manager for 5 days in a row the manager does not return message they sain in from 9 - 3 everyday when I call he is out to lunch call back in an hour but they have no idea where he is I want the 250 dollar credit for the fraudulent charge or I will contact the highest authourities Bernard Jones [protected]@aol.com

Claimed loss: 250.00

Desired outcome: Credit back

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8:47 am EST
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La Quinta Inns & Suites My room

Well I booked a room online on the 5th of December 2023 and it didn’t have a fridge or microwave as stated in the purchase. So the next morning, I went to front desk to change rooms and he charged me 20$ for the upgrade which it wasn’t, he moved me next door and this unit had a broken fridge which leaked tons of water on floor and also has cockroaches as well, I’m scared to talk to the front desk guy because he is so rude and hostile. But I got ripped off and shouldn’t also be berated by the help

Claimed loss: 150$

Desired outcome: A night or 2 AT A DIFFERENT LOCATION FREE

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9:50 pm EST

La Quinta Inns & Suites Our room at 2824 South 188th, Street, Seattle- has no hot water for our entire stay.

There is not much to add. We had no hot water the entire time. We were told a boiler was being fixed. We saw no repair staff the entire time. We saw the place was being re-modeled, but we saw no work being done. No work trucks were there- the site was shut down probably due to the long weekend for Thanksgiving. We asked if we could have a kettle to heat water. The answer was no. We asked if we could have a container to get hot water- the answer was no. We were not given any discount- only told we could cancel our reservation when we arrived on the evening of the 22nd. You appreciate that rooms were unavailable due to the long weekend. The room was rented in my wife's name: Gwen Gartner, 149 Appleside Close S.E., Calgary, Alberta. Our email is [protected]@gmail.com.

Claimed loss: Our loss was we could not have a hot shower. We could not clean ourselves. We were not given anything other than a false message that it would be repaired before we checked out. It was not working when we left.

Desired outcome: Some sort of consideration for our next stay. Your hotel could have phoned us in advance- the boiler had been broken for a number of days. The staff was very polite, and they told us they were embarrassed.

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9:23 am EST
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This hotel is awful! I made reservations for a friend and myself for an award luncheon pertaining to my job. I had never stayed in this hotel before. But, when I arrived and got checked in and went to our room that’s when the nightmare began. Before getting to the room the elevator, whole floor and room smelled like onions. When I got into the room the room...

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4:39 pm EST
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I, James Spears, stayed in the La Quinta Inn at 2905 Monroe street in Tallahassee, FL on 10/25-10/26/23. Wyndam rewards# [protected] Confirmation# 88664EE032396 Invoice # 115785558C The $100 deposit fee was not removed from my bill to USAA Visa. I was billed $183.33 instead of $83.33. The first our server in here no more microwave or refrigerator. The...

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2:38 pm EDT
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Very dark and run down room. Bug on soap dish, toilet seat was falling off which they did repaired. The exhaust fan was burned up and wasn't working. Mutiple pieces of trim missing around mirror, rusty chips on tub. Shower ceiling has evidence of water leak. Ceiling to give way soon. There was confrontation with housekeeping in hotel lobby. This hotel needs lots of TLC.

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9:35 am EDT

La Quinta Inns & Suites Condition of hotel, Calhoun Georgia. La Quinta Inn

Reservation number: 88968EE009141 This hotel should be shut down. We arrived and found the hallway leading to our room with missing ceiling tiles and insulation hanging from the ceiling. The hall was dirty, the walls were marred and needed painting. Our room was missing the manual locking mechanism on the door, the bathroom had black mold on the tub surround and there was only lukewarm water for the shower. The sink had no stopper and was rusted. The heater fan was broken or bent as it scraped something when turning causing excessive noise. This was by far the worst La Quinta Inn that we have stayed in .

John Larson

14406 Silver Lakes Circle

Port Charlotte, Fl

33953

[protected]

Desired outcome: This stay warrants a refund. I knew there was a problem when we arrived as all of the outside La Quinta lights were not working. This is a reflection on Wyndham. Regards,John Larson248-943-5199

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11:40 am EDT
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La Quinta Inns & Suites Refused to give me breakfast

I was a few mins late then they gave me their plate of food and that's not okay to do I could get sick from that and i really was not ok with not being able to get a cup of coffee at least. Also staff treated me like I was lying about having a room and just trying to bombard them without reason for their breakfast. That doesn't meet their standards for quality or for accomodations I was especially slow this morning in particular because my leg is bad and it's been super overwhelming getting anywhere. Also there was flies on their coffee tray in my room also the fruit in the selection for hotel was rotten. Also not up mission statements promise to provide excellent service. It seemed to me that the hotel initially stereotyped me thinking I was not a hotel guest but indeed I was there for a business trip for work out of pocket.

Desired outcome: I would like an apology and i want to inform you that ill be taking this to small claims through Fresno City courts system in California

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5:15 pm EDT
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My family stayed in room 139 at La Quinta in Lufkin, Texas for two nights. We were told that the rooms had two queen-sized beds, they turned out to be full sized beds. The room had mouse droppings in the bathroom and roaches through the room. I had to shake my shoes out every time I put them on to get the roaches out of them. We stayed in the handicapped...

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7:14 pm EDT
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Hello, My name is Harriet Gossett; my husband and I stayed in the LaQuinta Inn and Suites in Conway Arkansas from Thursday, December 28 to Monday, October 2, 2023 (confirmation number: [protected]). We are not happy with our visit. First, a couple of little things- 1. We went out on Friday and returned at 8:30 to an unmade bed. I went to the front desk...

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Overview of La Quinta Inns & Suites complaint handling

La Quinta Inns & Suites reviews first appeared on Complaints Board on Feb 5, 2007. The latest review Overwhelming odor masking scent was posted on Nov 3, 2024. The latest complaint company regulations was resolved on Oct 22, 2018. La Quinta Inns & Suites has an average consumer rating of 1 stars from 702 reviews. La Quinta Inns & Suites has resolved 16 complaints.
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  1. La Quinta Inns & Suites Contacts

  2. La Quinta Inns & Suites phone numbers
    +1 (800) 642-4241
    +1 (800) 642-4241
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    Customer Service
    +1 (800) 753-3757
    +1 (800) 753-3757
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    Reservations
    +1 (800) 642-4258
    +1 (800) 642-4258
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    Returns Service Center
    +1 (214) 492-6600
    +1 (214) 492-6600
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    Head Office
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  3. La Quinta Inns & Suites emails
  4. La Quinta Inns & Suites address
    909 Hidden Rdg Ste 600, Irving, Florida, 75038-3822, United States
  5. La Quinta Inns & Suites social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
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