Latest Reviews and Complaints
Unable to complete my tasks
Complaint About Unfair Treatment in the Business Center
I am writing to express my concern about how I was treated by one of your front desk staff members regarding my use of the business center during my stay at La Ouinta on 11/12/2025
The posted rules above the business center clearly state that it is for hotel guests only, that sessions should be limited to 20 minutes when other guests are waiting, and that children under 18 must be accompanied by an adult. I am 17 and was accompanied by an adult, and I followed every one of those rules.
While using the computer, I was completing a mix of work and personal tasks—nothing inappropriate or against hotel policy. No other guests were waiting to use the computer at the time. Despite this, a front desk staff member approached me, spoke to me in a patronizing manner, and told me to get off the computer. This interaction was unnecessary and made me feel singled out and disrespected even though I was following the hotel’s posted guidelines.
I would appreciate it if this matter could be reviewed and if your staff could be reminded to treat all guests with courtesy and professionalism, especially when guests are in full compliance with hotel policies.
Thank you for your time and attention. I look forward to your response.
Me email/[protected]@gmail.com
Room Number 215
Claimed loss: Due to this incident, I was unable to complete my tasks in the business center and lost valuable work time. The confrontation also caused unnecessary stress and disrupted my stay, impacting my overall experience at the hotel.
Desired outcome: I request that hotel management address this incident with the staff member involved and ensure proper guest service training is provided.
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LaQuinta 7820 Perry Highway Erie, PA
Room was musty smelling as were the bath towels. Stained curtains, fan didn't work in bathroom. First morning told there would be no "free" breakfast because person called off. But talked to DAVE MAUN that is a maintenance man there and he actually brought out eggs and bacon upon our request. He was very accommodating-front desk young lady was not. Said it...
3 La Quinta Inns & Suites Reviews
La Quinta Inns & Suites’s earns a 1.1-star rating from 3 reviews and 712 complaints, showing that the majority of guests are dissatisfied with their stay.
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Overwhelming odor masking scent
On Saturday, November 2, 2024, I stayed at La Quinta Inn & Suites at 22790 Hwy 59 North, Kingwood, Texas. I checked in at about 10:46 PM and had to check out around 2 a.m. I was only there for a few hours; unfortunately, it was not a pleasant experience. Upon entering the room, I was immediately struck by a strong scent that permeated the air. It was pretty...
Read full review and 1 commentStay away dirty filthy no customer service!!!
We were kept up all night by a neighboring room.
We complained and we got dismissed finally we called the police and the staff dismissed the officer.
This went on all night….
The next day we asked the manager Esmeralda Garcia for a refund she offered 10% discount! WOW! She has no business as a manager! Stay some where else everyone. It was so horrible and scary that I am going to make this my life long mission to spread the word about all Windham hotels. They suck and they lost a life long customer and I will make sure they lose many more!
Forrest
Recommendation: Stay Away!!! Don’t give them you hard earned money!
712 La Quinta Inns & Suites Complaints
Shuttle service
Stayed at LaQuinta, 10/31, Park, stay, fly program. Your employees (LaQuinta) are charging different fees for shuttle service, anywhere from $15-35/ person. My initial reservation states to/ from port, free, only reason I booked there, and $15/ person over 2
Get there and it’s only 2 people to port and $20/ person back. Nothing like the ad, your front desk employee, Shirley (wouldn’t give me anymore info about herself, only name tag) was very rude when I questioned the fees. No order while loading the van, people waiting 30 minutes or more were left out on first shuttle by late comers who stood outside.
Don’t know how long it took them to get to port. Return trip, Magic was late docking due to ship congestion, didn’t start disembarking till 8:30, shuttle left without any passengers, to go back to motel. Called and was told 1 1/4 hour wait. Found other transportation back, no refunds, even tho your employees took up the fees, told to contact shuttle service. $300/ night to park and shuttle, ended up costing me another $150. I’m blasting both companies on Facebook and have had many responses. And giving me thanks, they won’t be booking with you.
Desired outcome: Refund of shuttle fees , found out I could park at motel for only $5.35/ day., seems like someone has quite a racket going on at your property
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Room AC not working
My wife and I stayed at the 7750 N Davis HWY property room 115 on July 29, 2025. We checked in around 5 pm, went to dinner/ran some errands and returned to the room a few hours later. The AC seemed to be ok at that time so we went to sleep. We were on a tight traveling schedule and needed to leave by 5 am the next morning. We woke up at 2 or 3 am because...
Read full complaintMaking/changing reservations and refunds.
The number on La Quinta website goes to a 3rd party booking that made me jump through hoops to change the reservation the same day I made it. I waited 8 hours for confirmation of change, didn't get one. Finally went online and cancelled. They processed cancellation immediately while only refunding me 136.00 out of 273.99! When I tried to complain to corporate the phone number didn't even ring and kept disconnecting me.
Read full complaintIs La Quinta Inns & Suites Legit?
La Quinta Inns & Suites earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for La Quinta Inns & Suites. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of La Quinta Inns & Suites's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Lq.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lq.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, La Quinta Inns & Suites appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up La Quinta Inns & Suites and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While La Quinta Inns & Suites has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 712 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to La Quinta Inns & Suites. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Previous complaint filed yesterday am/ 2nd night of horrible sleep
I filed a detailed complaint yesterday July 4, 2025 around 8:30am, and never got a response. Once again last night, next door baby crying, door constantly slamming shut until 3am. My first 3 days here, was a pleasant stay, but so far my last two nights here, have been absolutely miserable. Looks like a 3rd night in row of crying baby, and slamming door...
La Quinta Inns and Suites by Wyndam Atlanta Perimeter Medical
1) I have major medical issues 2) I booked my stay at this property on June 30, 2025 through July 3, 2025, and extended my stay until July 6, 2025 3) On July 3, 2025 around 7pm, the front desk clerk, very rudely knocked on my door, suite 114, and stated I need to immediately come to the front desk to pay a 2nd deposit of $150, which I was confused, I paid...
Read full complaintShuttle service to airport. That was advertise on the internet in several places.
La Quinta Inn & Suites by Wyndham DFW Airport West-Bedford. Did shuttle me to the airport at 3:00 AM, but when I arrived back, called for shuttle when I returned a week later. Said they no longer provide that service. My reservations were set up in January. I made reservations here specifically for the Park Sleep and Fly services. They should of honored there services as advertised.
Read full complaintOffer for free night
While making a reservation for LaQuinta, I was forwarded to Barkley CC to receive that night free if I applied and was accepted for the card. I was to be sent back to that page to finish my reservation. I was accepted and never could return to the reservation page to get credit for my stay. I was upset about not receiving the offer. I even called Barkley and they couldn't/wouldn't do anything about it. Please help. Thank you.
Read full complaintService and poor management
March 29, 2025: After our experience at the La Quinta Inn & Suites by Wyndham New Orleans Airport (2610 Williams Blvd, Kenner, LA 70062), we would never recommend a La Quinta Inn to anyone, not even our worst enemy. When we arrived at 2:45 pm for check-in, we were told that the third-party representative where we reserved through, did not send payment, so...
Read full complaintRefund promised
I booked room for my son 1/10/2025 for 7 nights. Only stayed one night. The General manager called me said they were kicking my son out because he took too much breakfast. She said she would refund the room for $444.14. General Manager said her father in law is sheriff and she would call to have my son removed. I went and packed his stuff, he had already...
Lodging at LaQuinta Amarillo, TX
We are Platinum Wyndham members and try to stay at your properties on our travels. We recently stayed at La Quinta Inn/Amarillo Mid-city on 12/12/24 and had a bad experience. Conf. #88841EE054599. My husband took a bath the night we arrived, opened the drain and the next morning the bathroom, sink area and part of the bed area was flooded. We used most of...
Read full complaintHorrible Management and Ownership
Management is so disrespectful and ghetto, the owner allows this to go and pretends that he will fix the situation, after standing up for myself I was bullied and then terminated, all while guests were present and the owner stood by and did nothing. This particular hotel has lost numerous employees because Gabby fires them or the quit due to how they are being treated. This is a major hotel chain, when I reach out to corporate, I was advised that all LaQuinta's are franchised, I was provided the contact information for this hotel, and have yet to receive a response. Something needs to be done about owners allowing upper management to bully anyone that goes against Gabby and stands up for themselves. It's never ok to put derogatory comments up about anyone, yet alone someone that has been terminated
Confidential Information Hidden: This section contains confidential information visible to verified La Quinta Inns & Suites representatives only. If you are affiliated with La Quinta Inns & Suites, please claim your business to access these details.
Hotel room in lufkin on south first street
Call in to reserv a room on 10 18 2o24 I was told room will be ready at 1 o clock on 10 19 2024 went to check in at 115 am room was not ready lady told me she had another room she will put me in we n went to the funeral and came back to the room one thing the window was broke and went in try to close the blinds the curtains was all tore went to office to complan and the guy at the desk came looked at it pulled the curtains together and staple them together I was not satisfief with this stay
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Return of property
Sent request to Sherri Scott. Writing for your help in this matter. On September 17th we flew from Pittsburgh, PA to Panama City Beach for vacation. We booked the La Quinta hotel through 9/24 and then extended our reservation thru 9/25. On Thursday, 9/19 we went over to Mobile, Alabama for a food tour and from there decided to go over to New Orleans for a...
Read full complaintAccident Report
My family had a reservation for four nights at the LaQuinta located in Burleson, Texas on September 8-9, 2024.
Our stay was cut short because of an accident at the indoor pool the first night. We were swimming in the indoor pool on 9/8/24 around 8:45 pm and I slipped on the wet tile surrounding the pool breaking my arm. This accident resulted in a visit to the hospital and subsequent specialists.
The ceramic/porcelain tile is a poor choice and a hazard to use around a body of water.
Claimed loss: pain, suffering and medical expenses
Desired outcome: Reimbursement 100% of medical expenses.
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Policy
March 13, 2024
My stay of 2 days came with a surprise. Turns out a $400 charge for lighting a candle in the room. I am a stage 4 cancer patient and ocassionally I get out. I was attending my nieces wedding in Las Vegas , I was to give her away.
I sometimes burn a scented candle in a rented room to masks unpleasant oders lingering from previous patrons being colon or perfume smells. I was surprised 1 month later with a $400 charge on my CC. After fighting with the bank and visa, the charge i contested was reinstated, backed up by La Quinta with an air sampling in the room for SMOKING ? hence my surprise being a cancer patient.
Now after speaking with the hotel it's all in the contract you sign , you cant even light a match in a room without setting off their SYSTEM , from which automatically sends you a bill or charges your CC after you leave.
Claimed loss: $400
Desired outcome: People stop booking rooms with La Quinta Inns and suites. I know its my last time.
Confidential Information Hidden: This section contains confidential information visible to verified La Quinta Inns & Suites representatives only. If you are affiliated with La Quinta Inns & Suites, please claim your business to access these details.
Room and management
Room was terrible when entering the smell of mold and mold spores all over bed and pillows and the A/ C was not cooling. We immediately left room to go back to service desk to let them know we were not going to stay and wanted our money refunded back to our credit card and leave. When asking manger to credit money back they said it would be 20- 30 minute...
Read full complaint and 1 commentcharges
I stayed in your hotel on 4/13 checked out on 4/14. I booked and paid through Expedia. When I checked my account this morning I have been charged for both rooms again, this time direct from your establishment. I immediately tried to call and was asked to hold for a moment, which I did. After several minutes I tried calling from an alternate phone number...
Read full complaintDon’t stay
Complain the first night as soon as arrive about live bugs, crawling in the room at the drive-in almost 10 hours that is the last thing you wanna do what’s up You have roaches crawling all over walls you cannot bring any of your belongings into you. I tried to talk to manager before I left. I have emailed manager two times asking her to contact me to no...
Billing - Cedar City, Utah location
Stayed in Cedar City,Utah 3/10/24. Conf # [protected]. Checked out 3/11/24. My account was charged double. One for $99.98 and separate charges for $49.98 and $50. Called and t/w Sarah. Said she would have Rex correct. Charges were reversed but then charged again on 3/12/24 and again on 3/13/24 for 99.98 each. Sent text message to Rex to correct. His respond...
Read full complaintUnpaid wages
My name is Jessica fordham a former employee at La Quinta inn of Macon ga 3944 river pl. The managers that fired me for no reason kept my last paychecks and had me banned from the property I did nothing wrong their names are Kenny and moe. I was fired Aug 10 2023 again for no reason...the next payday was Aug 11 2023 when i went to get my check they flat out...
Read full complaintOverview of La Quinta Inns & Suites complaint handling
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