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Hotel cleanliness / bedbugs
My family and I were in the midst of moving and grab 2 rooms at the Laquinta Inn and Suite in Bossier La on July 11th and 12th and were attacked by bedbugs so bad that I immediately went to the hospital to get treated. And it took over 2 weeks for the manager to put it in her system due to her having problems with their back office and its August 6th and no...
Read full review of La Quinta Inns & SuitesService
My husband and I were driving in from Phoenix Jul 2, my Birthday, to stay at the North Pueblo La Quinta but once we reached Silverton at 9 p.m. we knew there was no way we could make it that night. I called the hotel directly to let them know the situation and to asked if there would be a penalty if we cancelled only that evening and stay the remaining 3 nights of our reservation made through booking.com. He then hesitated and said " Well, ok I guess so". I clarified we were on the same page and said " so you will cancel tonight without a problem or penalty"? He begrudgingly said "yes". I was so thankful and felt it was the best Birthday gift I could have received. After driving the whole next day from Silverton we arrived on 7/3 exhausted around 10:30 pm. I couldn't have been happier since we were getting up at 5 a.m to drop my dog off at a daycare and meet up with friends at 7 a.m. to celebrate our Wedding Anniversary on July 4th. When we arrived at the hotel I gave our name to the man at the desk. He seemed to quickly know who I was and said he talked to me and he cancelled our reservation. I said "oh you were the one that was so helpful last night. I said thank you again and then asked about our room. He then said the last thing I needed to hear especially since I have multiple health issues and was suffering severely at that moment. Rico then said very defensively " I cancelled your whole reservation so there isn't a room for you". I said " why would you cancel our whole reservation when I was very clear we would be here tonight until the 6th and even asked you about adding the extra night onto the end of our stay? Rico, did and said everything that just made the situation worse. He immediately became defensive, didn't apologize, didn't try to resolve the problem when I asked him to rebook the rooms he cancelled, didn't offer to find us a different dog friendly hotel and even refused to help me when I got upset because of his incompetency. He started to pace in circles behind his desk while stepping back from the face shield and acted like he was starting to have a melt down. Imagine how I felt having traveled 2 days over my birthday with disabilities exhausted just to get there knowing what my schedule was the following day on our 6th yr Anniversary. His mistake could have been resolved or at least smoothed over had he conducted himself in a professional considerate humble manner but instead he only argued with me. Never was he willing to except or admit he misunderstood or misheard me or that he made a mistake. He also never expressed or showed he had any concern for the position he put us in for the next 3 nights.
Room conditions / incompetent management
I have been going to two locations in plantation, fl for 2 years. I am a rewards member and stay many times a month usually. Have had well over 40 reservations over past year, with many of those multiple nights and several times 10-20 days or more. I have watched this chain go down the drain and repeatedly every visit almost have issues. Management i...
Read full review of La Quinta Inns & Suites and 2 commentsCharges and refund
Charges on room reciept for days payed for but not used. And double charge for pet fee. Night manager couldn't explain to me the ending balance. We checked in on 5/23 no mention from front desk about pet form or fees. When I checked out the night manager couldn't explain to me while I was charges the full stay when I checked out on /27. Our stay was paid up to 6/2. Also had to deal with noisy hallways, doors slamming, guests in other rooms smoking weed, people using their card to try to get into my room, and people knocking in our window and door all hours of the night.
Credit card
I stayed at la Quinta in Sarasota FL on may 2 2020 however my card was charged 2 times once on may 5 and one on may 6 . I called and asked for a refund and they said no they only have one charge so when I asked to send my credit card statement they have me a number that works not accept my emails I want a full refund. I was charged 154. And I have papers to...
Customer with disability
I just witnessed a disabled customer fall down 2 times trying to board the elevator, and walk to his room. I had to help this elderly man to his acessable room by holding his belt loops. He was partially paralyzed on one side of his body. When I brought to the attention of the front desk the young man looked unconcerned and stated :"I dont know where the...
Read full review of La Quinta Inns & Suites and 2 commentsRedemption of Voucher
I understand that I have some responsibility in this matter as I am trying to redeem a voucher/certificate that has an expiration date of 1/11/2019. I had stayed at a La Quinta in Roswell, Goergia. I was traveling for during my birthday and had a package that was delivered to the hotel that I was staying at for a time period of 4 weeks. During that time...
listing on booking.com
According to the listing on Booking.com, this particular La Quinta is Adults Only! Contacted the hotel itself and at least the person we spoke to was unaware of such a policy. However, the listing may be giving you a different clientele than you may otherwise have than if Booking.com listed it as a family-friendly hotel. Just looking out for you. Brian Igoe [protected]@mail.com
customer care
I feel I was discriminated against at your la Quinta inn in Odessa Texas. The one on hwy 80. I don't think it was right that I was thrown out because of the actions of one of there employees. They made like it was my fault. My money was always there and on time. I was told something then I was woken up to something else they could have just given me a day...
Read full review of La Quinta Inns & Suitesguest service, room appearance
We have always stayed with La Quinta for years. Never have we had such bad customer service. For starters the front desk clerk could never find our reservations. We were in line for 20 minutes and he just said "there is nothing" at this point my husband showed him the confirmation number and he still replied, I see nothing. At this point another clerk...
Read full review of La Quinta Inns & SuitesI am complaining about the lack of service and price gouging and not accommodating a handicapped person.
I made reservations for 3 nights in Expedia for 2 queen beds on the 1st Floor for handicapped wife for a price of $72.00 a night, but when I went into La Quinta the desk clerk would not honor the set price of $72.00 a night, he quoted us a price of $86.00 and when we informed him the we needed a first floor room not a 2nd floor, the desk clerk stated that...
Read full review of La Quinta Inns & Suitesstaff
Hello! My family an I are inbetween moving homes and have stayed at the La Quinta in Bohemia for about a month, but our experience has been less then great. We have 3 small children - 8, 6, and 15 months and on one of the nights our housekeeping lady was beyond livid over the "mess" that was in our room when I asked if she could change just the sheets for...
Read full review of La Quinta Inns & Suitesthe dirtiest la quinta I have ever seen. poor customer service
Hi. My name is Kari Pitschner. It's been a bad couple monthes with all these motels. I stopped going to choicehotels because they are horrible and have no sense of customer service. I've been a member here for a little while now and let me just tell you how horrible my fiance and My trip to La Quinta was. We like to take little getaways. I figured it's in...
the girl who checked us in was extremely rude
My husband who is a senior citizen/veteran was checking us in at Terre Haute La Quinta I told him that there was no charge for our cat. I assumed only because 6 months ago when we stayed there she was free. Carla informed my husband it was $20. This was fine. But when my husband questioned her she got nasty told him she could cancel him out and he could...
Read full review of La Quinta Inns & Suiteshorrible hotel experience
I was supposed to stay for 2 nights with my husband for our 10yr annivesary but after taking a shower and a nap I woke up itching with red bumps all over my body!! I called down to front desk to let them know, woman answered and said we don't have anymore rooms available but we can give you a discount for your stay! 3 minutes later the night manager said...
Read full review of La Quinta Inns & Suitespoor management. poor customers service
I was racially profiled at the La quita in Cincinnati Sharonvile location on friday.I decided to drive from columbus so that my daughter could celebrate her bday with her friends and family that live in Cincinnati. The front receptionist (Jeff) turned my guest away that was meeting me for dinner. He said that nobody could be in the rooms without...
Read full review of La Quinta Inns & Suitesnot handicap accessible-terrible customer service
I reserved a handicap room and when I went into the room the bed was extremely high. Due to my disability I cannot get into a bed that high. I spoke to the people at the front desk and asked if they had another room with a lower bed. They humiliated me by laughing at me. The person said that all the beds were the same. I have to now sleep in the chair in...
Read full review of La Quinta Inns & Suitesovercharged never have received refund
Stayed here after driving from co all day checked in after midnight on oct 4 (really the 5th) checked out at 9am on the 5th. Charged three times on credit card Foe the amounts of $81, $67 & $5 of course I was refunded the $5 but not any other amount. I have called since october 6 2019, spoke with jasmin, nate and dan. Dan was really the only helpful one...
Read full review of La Quinta Inns & Suitesdisrespect staff and lady that's been here for 6 years
Me and my family have been staying here for a few months and all we have been getting is disrespect from the boss she has yelled in my face had someone still my info at the front desk so she can sue me and her boss did nothing two the the boss that runs this this hotle is very much rude put hands in poeple faces and yelling at me and then we have a local...
Read full review of La Quinta Inns & Suitesrecent stay
Hello. I recently stayed at the Fort Collins, CO location on 10/26/19 room 216. When we arrived to the location I went in to check in and my card got declined and the front desk lady pretty much told me she didn't know what to tell me and looked at me like I was in the wrong. I went out to grab another card but decided to go back in an insist she run the...
Read full review of La Quinta Inns & SuitesOverview of La Quinta Inns & Suites complaint handling
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La Quinta Inns & Suites contacts
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La Quinta Inns & Suites phone numbers+1 (800) 642-4241+1 (800) 642-4241Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 2 2 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 2 2 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone numberCustomer Service+1 (800) 753-3757+1 (800) 753-3757Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone numberReservations+1 (800) 642-4258+1 (800) 642-4258Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone numberReturns Service Center+1 (214) 492-6600+1 (214) 492-6600Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number Click up if you have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone numberHead Office
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La Quinta Inns & Suites emailsinfo@lq.com100%Confidence score: 100%Support
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La Quinta Inns & Suites address909 Hidden Rdg Ste 600, Irving, Florida, 75038-3822, United States
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La Quinta Inns & Suites social media
Most discussed La Quinta Inns & Suites complaints
employee has stolen our camera!Recent comments about La Quinta Inns & Suites company
Room readiness, poor attitude front desk clerk
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