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Kohl's Customer Service


Kohl's Department Stores, Inc.

N56 W17000 Ridgewood Drive
Menomonee Falls
United States - 53051

Customer Support Phone Numbers

855 564 5705( 3 4
866 887 8884(Customer Service) 11 8
855 564 5748(Kohl's Charge) 0 3
855 564 5748(Gift Cards and Fundraising Cards) 0 3
855 564 5751(Yes2You Rewards) 0 1
+1 262 703 7000(Head Office) 19 8
+1 877 342 4337(Merchandise Departments) 2 0
Mon7:00 AM - 1:00 AM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 1:00 AM
Thu7:00 AM - 7:00 AM
Fri1:00 AM - 1:00 AM
Sat7:00 AM - 1:00 AM
Sun8:00 AM - 1:00 AM

Kohl's Complaints & Reviews

Kohl's Department Stores / shark vacuum

JUNO2019 on Mar 13, 2019

I ordered the SHARK NV352 from online for the main reason that your website had stated on the description that it comes with a pet power brush. The vacuum arrives, I assembled it and noticed there was no pet power brush. I contacted Kohls and spoke to someone outside the US that was of no...

Kohl's Department Stores / corporate refund - is this a scam? a joke on customers?

CocoaNatural0411 on Feb 25, 2019

I wish I had came to this site,... Before returning my gold earrings (2 pair) to kohls... On 02-15-2019... A piece broke off one of the earring on each set. I probably would have just taken them to the pawn shop and sold them... Saved myself the headache of going through this. I had my...

Kohl's Department Stores / credit card electronic bills

Kpcdmk1 on Feb 23, 2019

In Dec 2018, I bought some Christmas toys at Kohls in Wilmington, DE. I was to receive and electronic bill at my personal email. The bill never came and I forgot about the purchase. On Feb 22, I got a delinquent balance email from Kohl's and 2 phone calls. I called to rectify the billing...

Kohl's Department Stores / dana buchman straight leg ponte slacks

jpschell on Feb 9, 2019

My daughter purchased ponte pants (one black, one grey) in December. The identifying information on the pants is a number:400732300872. The grey pants are fine, however the black pants, every time worn, the color bleeds on to material surfaces (i..e. bled on to my white upholstered dining...

Kohl's Department Stores / aerogarden seed pods

Laci Smith Larsen on Jan 26, 2019

I purchased some of the aerogarden seed pods from the Kohls in Tigard, OR. Usually I get a yield from 7 out of 8 pods. The current box of herbs that I purchased (box of 6) has produced 2 of the 6. This product is expensive and to have only 2 of the pods produce is very disappointing and...

Kohl's Department Stores / returns

JoyceWard on Jan 22, 2019

Yesterday I returned 2 shirts that was to small I was told because I had earned Kohls cash they took 15.00 off of my return wasn't given a option to exchange kept telling her I didn't receive Kohls cash she said it was earned so she didn't care if I received it or not and you can check...

Kohl's / blue jeans with flowers on the back of the pocket I paid $52 for

Jamichael Huia on Jan 18, 2019

I purchased some jeans from Kohl's I like them very much I wore them two times I washed them they're ripping right under the zipper part the blue jeans with the flowers on the back of the pocket a new arrival that cost $52 I would like another pair of jeans actually and better quality I...

Kohl's Department Stores / kroft and barrow

Stanhoufek on Jan 4, 2019

I purchased a pair of these ortho light shoes since my job requires me to be on my feet all day. Just after a few months the heal collapsed. This is very dangerous and can potentially lead to serious leg injury. Fortunately for me I was walking in a straight line had I been turning a...

Kohl's Department Stores / corporate refund?

Dmd007 on Dec 19, 2018

Dec. 10 2018 I have called Kohls corporate at least 10 times in the last 2 weeks. I have been stuck on hold for hours, and have left several messages for a return phone call. Sometimes called during normal CT time (1pm) acknowledging their time zone and have been prompted by their phone que...

Kohl's Department Stores / there delivery return process

Milbydave on Dec 7, 2018

I ordered a gaming chair for my 8 year old Son for Christmas. Kohls delivered a different product by mistake (A record player) I called them, they said I had to go to store and return it, or mail it back. I am not waiting 1 hour on return line, to return something I did not order. Customer... / online order

Mae Salazar on Dec 5, 2018

I placed an order for a nintendo switch bundle at 12:01am on 11/22/18 because that's when the doorbuster started (so I really stayed up late on 11/21 for it). The next day, I got the notification that it was "ready for shipment". The expected date of delivery was nov. 28-30, 2018...

Kohl's Department Stores / poor service at kohl's store 0481

Carol Kotcher on Dec 3, 2018

The cashier neglected to remove the security clip from a top that I purchased for my granddaughter for Christmas. So, instead of wrapping presents, I'll be venturing back to the store!!! This was AFTER she failed to ring-up the entire order for the woman ahead of me which resulted in her...

Kohl's Department Stores /

Erica23 on Dec 3, 2018

I ordered the fitbit ace on Nov 19, 2018. Received an email stating my order had been shipped. Days later trying to track the shipment and could never get it to pull up. Contacted FedEx on November 30, 2018 to see why I had not received my order and could not track it and was informed...

Kohl's Department Stores / wrong size item sent, now out of stock

Tammy Norman on Dec 2, 2018

I love Kohls, just wanted to give a suggestion on some not so good customer service. I ordered a winter coat (available only online), size M and it came in the mail, loved the coat but a little too tight. Went into my local Kohls store (which I love and they employees are awesome) and they...

Kohl's Department Stores / kohl’s online shipping

[email protected] on Nov 30, 2018

I have never had the most run around ever! Not to mention when I ask for a supervisor I get sent to a supervisor! That is not good!! I have paid for a 1 day shipping just to get told that there is nothing no one can do and all i can get is my money back for the shipping! NO MA'AM NO SIR! I...

Kohls / delivery

BrendagM on Nov 30, 2018

Kohls sent my order that was suppose to be delivered by November 28th. I received an email saying it had been delivered November 29th. YEA! Went to the front office to retrieve it and it wasn't there. Went back to my desk and pulled up the tracking info and I see it has been delivered...

Kohl's Department Stores / xbox. one. x

Kathleen Devaney-Schmidt on Nov 24, 2018

I ordered the Xbox One X deal online where you pay 399 and get $120 Kohl's cash I was very happy to place the order and get what I wanted and then the next day I got my hundred twenty Kohl's cash and then 5 hours later they cancelled my order I've been called customer service where I spoke... / customer support

EmmyKitty on Nov 24, 2018

I tried to place an order for ship to store through on Nov 21, 2018. When I clicked on the "place order" tab, it kept telling me there was an error, but never highlighted the error and I could not figure out what was wrong. I called the customer service number, 855-564-5706. at 10:33...

Kohls System Error / overcharging my credit card account

Tiffany Bechere on Nov 24, 2018

On thurs night 11/22/2018 I made a purchase with my bank credit card after being told by kohls associate that kohls debit wasn't working & all transactions had to be cash or credit. After leaving with my purchase I received 5 text message alerts from my bank stating I had been charged 5...

Kohl's Department Stores / adjustment and/or refund denied, terrible customer service.

Cheslyn Harrop on Nov 23, 2018

Hello, My name is Cheslyn Harrop, and I have a complaint I need to make and I would like this complaint to make its way to corporate or whoever is responsible for returns/adjustments and I would also like this to reach the General Manager of the location on Bald Hill Road in Warwick, Rhode...