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Kohl's Customer Service Phone, Email, Contacts

Kohl's
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www.kohls.com
www.kohls.com

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1.6 683 Reviews

How responsive is Kohl's's customer service?

112 Resolved
571 Unresolved
Poor 🫤
Kohl's is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Kohl's has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Kohl's reviews and complaints 683

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Newest Kohl's reviews and complaints

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9:48 am EDT
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Kohl's Food Network Titanium pots and pans silver

One item in the 10 piece set came defective or damaged. The 3 qt saute pan will not allow the lid to rest evenly on top of pan. Item cannot be replaced according to kohls.com customer service as that particular item is no longer available. All they would do is give me a $20 credit. Do not order anything other than clothing from kohls.com as they do not stand by their products!

Desired outcome: Replacement of pot in the silver color i ordered or the full cost of that pot at $50

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7:28 pm EDT

Kohl's Customer service

Kohl's seem to be out sourcing their business to people that can not speak English very well nor do they understand it, I received a letter telling me that I had a zero balance but that my payment was delinquent. after a lot of trying to figure out what I was being told I was told to give them my credit card number and that I could pay the $3.00 right now, which I did but when I asked how I could see my statement they didn't know. I called another number after going on line and trying to find my statement to no avail and got yet another person that couldn't speak very good English that was insistent that all I had to do was look for the statement sigh and open it like I hadn't been doing that for the last hour. If Kohl's is having a problem I fully understand it and if they can't afford Americans to man their phones they need to close because they have inferior clothes and are overpriced already.

I am done with Kohl's I would rather go to Walmart at least they are an American run store!

Desired outcome: Better Service

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5:51 pm EDT
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Kohl's Online ordering and customer service

I made an online purchase at Kohls.com and Paid via my visa/debit card. I entered a gift card in addition and took 10.00 off my order. I paid and they deducted the amount on Thursday 4/20/23 in the amount of $53.60. I then received another deduction off my card for a duplicate charge on Friday 4/21/23 $53.60. I did not authorize any additional charges or amounts to be on hold or final sale. Just one purchase. I have spent numerous hours talking to he customer service dept. They offered no solutions at all. They do not care that I have spent all that time calling and also out of the money that is just sitting there authorized and i am supposed to wait for it to fall off. That is unacceptable. there should not be 2 charges for one purchase and I should not be jumping through hoops to get this money back and available to me. I am extremely dissatisfied with Kohls. This should not be happening and the complete nonchalance attitude with customer service is beyond me, No solutions, no offers to make things better. I should just accept this and not worry about where my money is. Unfortunately, I live on a very tight income and cannot afford to have multiple charges on my card. Kohls error! I am very upset and will not be a returning customer to Kohls

Desired outcome: I would like my money returned to me as it was Kohls error and Not acting like I am the bother and Kohls has no reponsibility to make it right or be concerned,

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Mika Samui
, US
Apr 27, 2023 2:00 pm EDT

J'en ai marre de recevoir tous les jours le SPAM emails dans ma boite email. J'ai beau les mettre dans le "courrier indésirable" le lendemain ils sont de retour avec un autre mail et des publicités mensongères.

Je ne parviens pas à trouver une adresse email pour contacter cette société, leur site ne mentionne pas d'adresse email.

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11:27 am EDT
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Kohl's Kohl's charge issues

I received my statement on 03/09/2023 for my Kohls Charge and it said my minimum payment of $88.00 was due on 04/04/2023. The same day I received my statement, 03/09/2023, I paid $100. On 04/07/2023, I made another random payment of $50.00 because I had some extra money on me and decided to pay it towards my Kohls charge. On 04/08/2023, I received another statement and it showed that I had a late fee on it for not paying the previous month's statement, even though on the same statement it showed my payment of $100 on 03/09/2023. I then contacted customer service to let them know that I paid toward the previous month's statement on the same day I received my statement. That was a nightmare. I spoke to three people between secure messaging and over the phone, and eventually one of them waived my late fee. But then they tried saying that I only paid $50.00 past my due date of 04/04/2023, so they had to raise my minimum monthly payment to $159.00 because of this. When I explained that I paid $100.00 on 03/09/2023 before my due date of 04/04/2023 and that the $50.00 payment on 04/07/2023 was just a random payment because I had extra money, they were not understanding that. They just kept telling me that it was paid past the due date and it wasn't meeting my minimum monthly payment requirements, even though I had already paid OVER my minimum monthly amount the same day I received my statement. I have never missed a payment or been late and usually pay more than my minimum monthly requirement, so it was upsetting that customer service was not understanding that the $50.00 I paid past the due date was a completely separate and random payment since I already paid $100 for the month of March. I feel like they weren't even trying to help me and they were being extremely rude and dismissing my concerns.

Desired outcome: I would like my minimum monthly payment to go back down to $88.00 a month since it was a mistake on Kohls part.

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7:28 pm EDT
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Kohl's Customer service

Kohls has been calling my wife for 5 days when we answer they can't provide a reason for the call. I have authorized them to talk to my wife multiple times and they still need to talk to me . Tonight 2 different people I authorized to talk to her to explain why they are calling and no reason is given to either one of us. They verified the account is a zero so no need to call us . Since they can not explain the harassment of calls .I have cancelled the card, it is a shame because we enjoyed having it.

Thank you

Mark Mcredmond

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3:55 pm EDT
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Kohl's Customer Service / HR

Today is 4/3/2023 however; I've been trying to contact Kohl's and someone who knows what they're doing for months. No matter what number I call or who I talk to there is no one that can provide any kind of help (either useful or not).

For example: I called and was told I'd be redirected, yet they hung up (multiple times). Same for online help chat, where they just disconnected after they would provide me the info I needed.

There is no initiative or want to help and there is no "call back" or anything they say they will do to help. Kohl's should be disappointed but they are not as this the "customer service death look of no help" is exactly what they want. There is no way to reach people who can help and Kohl's knowingly places dead ends that get you nowhere.

Desired outcome: A response (not holding my breath) and an apology for wasting hours of my life over months. Another outcome is for everyone reading this to avoid working for or purchasing from this company that doesn’t care after taking your money

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10:10 am EDT
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Kohl's Credit card — toll free phone

When calling customer service you can't understand anyone and then they cant here you. The account is closed and payed in full but we still get a call saying to call when you call you get having tech difficulties and call cannot be taken.Call the other numbers and no one can understand you.We have canceled the card because of excessive late charges.

Customer service is terrible, and the reviews show it with 634 complaints and only 112 resolved.

The employees at the store in Westland Michigan are great but they admit they can't do anything.

Margaret Hanna

Last 4 numbers on SS 8894

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7:18 pm EDT
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Kohl's Joann the manager

I shopped at your Kohls store on the 29th and bought 2 items. The total of my sale was $155. On that day, I rec'vd a coupon for 20% off starting the 30th (next day) so I called the manager "Joann" and asked if I could bring the items back today when the coupon was good ( that would have been $30 savings) and she said they usually don't do that but she said ok. I immediately jumped in my truck for the 25 min drive and took items and rec't and coupon to the refunds desk. I was told I couldn't do it because they were premium items so I asked to speak to Joann. She came to refunds and said no I couldn't do it. I asked her why she didn't tell me about the "premium items rule" and she turned it all around like I should have known. She even asked how long I've been shopping at Kohls? What? Being a manager at Sams Club for years, I asked her if there was anything she could do to make me a satisfied customer since it was her fault I made the trip for nothing. She said no and walked away after I asked for her boss. She said " I am the highest boss here". Although she did bring me the telephone number for corp office, she was rude and I didn't even get an apology from her. She needs to go back to manager training on how to treat your customers. She was rude. ON THE OTHER HAND, the refunds lady named Kathy went above and beyond and asked if she could check my rec't in case anything went on sale the past 2 days and sure enough, my shorts were on sale and she credited my account so please give her a high five for doing that for me. She also apologized that I had made the trip not knowing about the premium items. I think your manager needs to be trained by Kathy.

Desired outcome: I will not be shopping there as much due to this. There are too many other stores who I will give my business to where managers at least say I'm sorry.

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1:06 pm EDT
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Kohl's Horrible customer exchange policy!!

I notice you have over 500 unresolved customer complaints! I am not surprised. Saturday March 25th, 2023 you lost an additional 5 customers. Never shopping at your store again. We came in to exchange a pair of shoes our Granddaughter's Grandparents in Charlotte NC bought her for Christmas. We were told that we could gladly exchange the shoes for the same brand, same cost for an ADDITIUONAL fee of $40.00. We did not have the receipt because they were a GIFT. The Grandparents were told this pair or type of Van's was a unisex shoe. They bought a men's 8 and should have bought a women's 8. They thought that is what unisex meant.

We were again floored when your North Myrtle Beach, S.C. Store told us this was because they had this shoe marked down to $10.00 in the computer and we would have to pay the additional $40.00. That is the single worst customer service I have ever heard of. This shoe has a KOHLS mark on it so we can NOT EVEN exchange it at the Van's outlet! So they are just out the money and the shoe. I can tell you right now your store in NMB can NOT afford to loose a single customer and now you have lost 5! Your sales people should have a greater respect for customers and should have a greater authority to override your computer! Never shopping your store again, ever!

Desired outcome: YOU should send my 11 years old Granddaughter a new pair of shoes!! Shame on you !

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9:23 am EDT
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Kohl's Credit my account for items ordered on line defective

Ordered online a trimmer and 2 bed pillows. The pillows were defective bunched up and would not retain shape. Called Kohls received credit for pillows. Paid for trimmers and received statement with $40.00 late fee and interest. Called and was credited $40.00. For being a loyal customer.

Ordered on line 2 bed pillows more expensive. These were like rocks with some loose heavy filling. Called Kohl’s received credit I thought. This was through chat.

Received statement another late fee $40.00 and interest and balance? Kohls only credited one pillow not my fault. Called again got credit

Spent numerous hours on phone to be switched around. Nothing resolved. So I closed my account because I overpaid my account for one $28.00 item. I am old and can’t hear well that’s why chatted.

I did closed my account but still being billed for $80.00 plus interest. Every time I called I got a different balance owed so I could pay. Kohls is not honest. The fee of $40.00 each time is not allowed by MI law until after 6 transactions.

I made only two online purchases as to old to drive.

Don’t have a Kohls charge and I will never shop there again. Cut up card.

Desired outcome: Credit my account in full.

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9:25 pm EDT

Kohl's Kohls store and charge card.

Made an “in store” purchase, only because of the added discount. Went online to make payment and saw the purchase was duplicated with one posted and another pending. The account balance was zero prior to purchase and this was the only purchase on account. When trying to deal with their Credit department, got a run around and they could not remove. What’s the chances we had 2 purchases of 311.32. The second was definitely on the account because it was reserving available balance. After an hour on the phone there was no resolution. They did try some double speak about policy, and could not explain what policy states to duplicate a sale.

Desired outcome: 2 hours of my life back.

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7:30 pm EST

Kohl's Winter jackets

I was at Stoughton Ma today.found a rust colored woman’s winter jacket size large with no sale ticket..found same jacket size XL with 40.00 sale ticket..both jackets had original 200.00 ticket on them,Brought both to checkout,,the size L jacket I wanted came up as 80.00 at register. Was told they were two different jackets..i disagreed..both had same original price! I walked out upset..they lost my business and a sale!

Desired outcome: Sell me the large at 40.00 if it is still there

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11:53 am EST

Kohl's Kohl's Sephora Online Order

I ordered the Sunday Riley Auto Correct Brightening & Depuffing Eye Cream for Dark Circles .5 OZ for $65 to be shipped to my home. Because it was sold at the Kohl's near me, I placed my order online while purchasing other items at the Sephora as suggested by the salesperson at the store. I received the package in a bag with no box. It turned out it was an EMPTY TESTER BOTTLE. I returned it for a full refund. I then went home and filed a complaint on 2/21/23. I have yet to hear from them. I called back today 3/1/23 and there is no explanation, no justification except $10 Kohl's Cash offer. It is unethical and unacceptable that they allow their staff to mail empty tester bottles. How is this allowed?

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9:29 am EST
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Kohl's Credit card payment posting error

I spent 90 mts w/many agents who spoke poor English trying to resolve a billing issue on 2/26/23. They couldn't give me a manager or transfer the call to an English speaking agent. I called again 6 TIMES today, 2/27. Kohl's is dunning me for payment adding a $1 fee. The original bill was $5.73. I paid it immediately, electronically from my bank. Bank confirmed payment . Finally someone saw the payment WAS rec'd but posted to my husband's old acct that hasn't been used in years. They needed his permission to transfer payment to correct acct. I spoke to agent Sylvia who was helpful but it took forever. She spoke to my husband and saw the error. In the middle of resolving the issue the call dropped! I tried to call back and they said they could NOT transfer me. I am sick and tired of trying to resolve this issue. I paid the $5.37. FIX THIS PLEASE! I PAID THE BILL THE DAY I RECEIVED IT IN THE MAIL!

Desired outcome: CREDIT THE PROPER ACCT, REMOVE THE $1 FEE. It's next to impossible to resolve issues w/agents who speak very poor English and seem to be working in a huge warehouse with tons of background noise.

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7:45 pm EST

Kohl's Online customer service

I spoke with a Daniel on online customer support regarding a plus size 22 swimming suit I ordered for my daughter, and received, but the size was definitely not a 22. I had previously spoken with someone and she was going to send me another 22. Well, upon further reflection of the item, there were three, different sizing guidelines for that swimming suit and all were different. So, I immediately contacted customer support so they wouldn’t send me another incorrect size. I asked Daniel to help me determine which sizing guidelines apply to that particular swimming suit. He said a couple times that he was going to speak with his supervisor and then came back and told me they don’t know anything about the sizing for that suit. How can Kohl’s carry a product and not know how to tell me which box of sizing guidelines applies to this suit?! Why list two sizing guidelines that don’t even apply?! He told me he didn’t want to just give me dishonest information just to appease me. I asked if anyone there knew about the products they carry. He never replied again.

If one of the representatives doesn’t understand, or has little to no information on the products, you need to train them better or instruct them to pass the question onto someone more knowledgeable. He also didn’t even seem to care about finding the correct answer. He said he spoke to his supervisor, so the supervisor must not be well versed on your products either, or any ways to find out the answers.

Desired outcome: Doesn’t matter. The lack of effort and understanding of what I was explaining makes me never want to shop at Kohl’s again.

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1:56 pm EST

Kohl's Cancelled items in Kohls.com order [protected]

Order was being shipped to my old address due to my error in not updating the shipping information. Upon discovering this error a online chat with Kohl's agent Kevin H an order intercept was created halting fulfillment on 7 of the 8 items. Those 7 now show as cancelled in the order status update.

Upon attempting to enter a replacement order for the halted items, all are still available on the Kohls.com site. And all are listed at much higher prices than when the order was placed on 2/5/2023.

Desired outcome: Reinstate order for the 7 'cancelled' items at the original sale prices as follows.SKU [protected], 2 @ 4.37; [protected] @ 7.20; [protected] @ 7.00; [protected] @ 11.00; [protected] @ 7.00; [protected] @ 5.25.

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4:10 pm EST

Kohl's Kohls policy

I did not purchase from Kohls for 3 years after they just closed my Kohls charge due to me not purchasing for a year.

I did not purchase from Kohls for 2 years due to the ridiculous coupons and the bizarre constant cycle, it is just a odd way of doing business, I don't need to keep coming back and using them it is irritating and most of them were never used.

Now, I purchased a coffee maker, within twenty minutes I took it to return to Kohls. Where I was questioned is there anything wrong with it, which I said no.

Did you try it out and just are returning it, yeah right I ran home and used it and ran back to Kohls within 20 minutes to do just that, s all the packaging in it, which said yes. Why are you returning it, which I answered because the advertising on the box makes it appear like the coffee maker did not require filters, so it is due to this false advertising by the product maker themselves. Anyone should be able to return at item due to this and you would think there would be no refusal by any store to return it. I'm still determining how many years I will not shop at Kohls again. If this is going to be Kohls policy to not be able to return an item in twenty minutes that had not even been advertised correctly on the items box, then I don't need to shop at Kohls. You are in business and I would think it is you that needs consumers money. Maybe you can finally get someone that can find a way that can run the Kohls company in a sufficient manner. If not, maybe just close the place down.

Desired outcome: None. I will determine the outcome of shopping there or not.

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1:17 pm EST

Kohl's Kohls cash

I want to cash in my kohls cash and they told me that I spent it. On January 4th I exchanged xmas gift and they gave me a kohls cash and said the balance was $40.97. When I went to use it they said I bought something that day for $39.00 when I bought nothing. They must have put something wrong in the register that said I purchased something when I didn't. They said I only had $1.97 left. This was someone's mistake at the Boardman Ohio location on Route 224.

The Kohls cash was for $40.97 Number [protected] 4 digit pin 5736.
Deborah Dimoff 76 Omar Street Struthers Ohio [protected] home
[protected] cell
Please look into this error and please contact me.
Thanks for your time regarding this matter.
Deborah Dimoff

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11:45 pm EST

Kohl's Fraud charge

I reported fraudulent activity on my immediately when I found out. I haven’t used my card in over 2 yrs, someone hacked into my acct and ordered something online. I received an email stating an order with the shipping address changed. I immediately contacted customer service and I was told the order could not be stopped. I reported it and wanted my account closed immediately. I was told it would be taken care of, that was in dec. In Jan I still has a balance and when I called they said my complaint hasn’t been completed entirely that I would have to wait another 30 days, I asked for email confirmation of this investigation and was told they cannot provide one bc they do everything my mail. I was told I would receive a letter. Never received one. Now I’m Feb I receive a bill with interest charge and again called and again I got the same runaround. I asked for a supervisor who said it would be another 30 days bc it had to be reported again n be investigated again. I was told I would receive a letter in 2 days confirming the investigation, still no letter a week later. I need to either sue this company or report them to the better business bureau. My credit is on the line here and I have done everything I can. Any other credit card would pull the charges pending investigation and it wouldn’t take this long. I have a lawyer in mind bc I can’t spend another min on the phone with these people. I’ve spent countless hours already.

Desired outcome: For the charges on the account to be taken off

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3:54 pm EST

Kohl's Closing of account

I have a kohl's credit card. I have it for almost a year but have not used it yet. I found out on my credit report that this account was closed for "inactivity." I was not contacted by Kohl's prior to them closing my card. As a result of the closing of my account my credit rating dropped because of the decrease in my credit limit. When I called customer service I was told they can not reopen my account and I should go to the store and open a new account. If I do that there will then be yet another credit inquiry on my credit report and another drop in my credit rating. I believe Kohl's should contact a customer prior to closing their account due to inactivity. When I spoke to the customer service rep I was told there was "no available supervisor" and they will call me back. I'm still waiting.

Desired outcome: reopen my account

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Kohl's In-depth Review

Website Design and User Experience: Kohl's website has a clean and user-friendly design that makes navigation easy. The layout is intuitive, and the search function is efficient, allowing users to find products quickly. The website also loads quickly, ensuring a smooth browsing experience.

Product Range and Variety: Kohl's offers a wide range of products across various categories, including clothing, accessories, home goods, and electronics. The selection is extensive, with options for men, women, and children. Whether you're looking for trendy fashion items or household essentials, Kohl's has something for everyone.

Pricing and Discounts: Kohl's is known for its competitive pricing and frequent discounts. The website prominently displays ongoing sales and promotions, making it easy for users to find great deals. Additionally, Kohl's offers various coupons and rewards programs, allowing customers to save even more on their purchases.

Customer Service and Support: Kohl's provides excellent customer service and support. Their representatives are knowledgeable and responsive, addressing queries and concerns promptly. The website also features a comprehensive FAQ section and a live chat option, ensuring that customers can easily find assistance when needed.

Shipping and Delivery: Kohl's offers reliable shipping and delivery services. They provide multiple shipping options, including standard and expedited delivery, ensuring that customers can choose the most convenient option for them. The website provides estimated delivery times and tracking information, allowing users to stay updated on their orders.

Return Policy and Refunds: Kohl's has a hassle-free return policy. They offer a generous return window and accept returns both in-store and online. The process is straightforward, and refunds are processed promptly. Kohl's also provides prepaid return labels, making it convenient for customers to return items.

Loyalty Program and Rewards: Kohl's has a popular loyalty program called Kohl's Rewards. Members earn points on every purchase, which can be redeemed for future discounts. The program also offers exclusive perks, such as birthday gifts and bonus point events, making it worthwhile for frequent shoppers.

Overall Shopping Experience: Shopping at Kohl's is a pleasant experience overall. The website's user-friendly design, extensive product range, competitive pricing, and excellent customer service contribute to a positive shopping experience. Kohl's commitment to customer satisfaction is evident throughout the entire process.

Customer Reviews and Ratings: Kohl's has generally positive customer reviews and ratings. Customers appreciate the quality of products, the variety of options, and the affordability. However, some users have reported issues with delivery delays or customer service, although these instances appear to be rare.

Mobile App Experience: Kohl's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. Users can browse products, make purchases, track orders, and access exclusive app-only deals, enhancing convenience and accessibility.

Social Media Presence and Engagement: Kohl's maintains an active presence on various social media platforms. They regularly engage with their followers by sharing product updates, promotions, and interactive content. Kohl's also responds to customer inquiries and feedback promptly, fostering a strong connection with their online community.

Sustainability and Corporate Responsibility: Kohl's is committed to sustainability and corporate responsibility. They have implemented various initiatives to reduce their environmental impact, such as energy-efficient practices and waste reduction programs. Kohl's also supports charitable organizations and community initiatives, demonstrating their commitment to social responsibility.

Competitor Comparison: When compared to its competitors, Kohl's stands out for its extensive product range, competitive pricing, and customer-friendly policies. While other retailers may offer similar products, Kohl's consistently delivers a satisfying shopping experience, making it a preferred choice for many customers.

Pros and Cons:

  • Pros: User-friendly website design, extensive product range, competitive pricing, excellent customer service, hassle-free returns, rewarding loyalty program, positive customer reviews, convenient mobile app, active social media presence, commitment to sustainability and corporate responsibility.
  • Cons: Occasional delivery delays or customer service issues reported by some users.

Final Verdict: Kohl's is a reliable and customer-centric retailer that offers a wide range of products at competitive prices. With a user-friendly website, excellent customer service, and rewarding loyalty program, Kohl's provides a satisfying shopping experience. While there may be occasional hiccups, the overall positive customer reviews and commitment to sustainability make Kohl's a recommended choice for online shoppers.

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Phone numbers

1855 564 5705 1866 887 8884 More phone numbers

Website

www.kohls.com

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