Kohl's

I purchased christmas gifts online (with plenty of time to arrive) and they are stuck with UPS. I verified this with UPS.. they cant locate the package. But the not so helpfull customer service staff (2 online chats - 2 phone calls) told me i had to wait until the 27th to see if it shows up.. even though i have already done their job for them and confirmed it is lost. I called my local Kohls and a manager told me I am basically out of luck and customer service for online purchases is a joke. I WILL NEVER SHOP in the store or online again. RUINED MY CHRISTMAS!

I ordered a robe as a gift for a friend who was in a rehab facility. It was way too big for her. I called Kohls and asked how to go about doing an exchange. I didn't want to have to pay more or pay for shipping. The original order was over $49, so shipping was free. I know they do free shipping to the store. I was told to bring the item in with the original invoice. There was no invoice in the box. I eventually found it ON THE BACK OF THE MAILING LABEL. It lists only the full price of each item. That was $54, but I paid $21.99. So, the person on the phone at our local store told me to bring it in with that ‘receipt’ and that I should first check to ensure it was still available, which I did. Now, mind you, we live in northern Minnesota and I went there on a horribly snowy day. I have a handicap license plate because of my bad back problems. Customer service is in the far back of the store. I trudged through the snow, on slippery floors, got to the back. The man tells me I have to order another one in the correct size from home and then bring it in and they will do a return on both items, then re-sell me the correct one at the discounted price. Not happy, I went back home with my package. Got online again, tried to order again, to be shipped to the store, since I’m going to have to go there anyway to return it. I don't need to be carrying 2 big bags in there. It won’t give me the option of shipping it to the store. I tried to get an answer on a chat, but there was no correct selection and no option to speak to a real person. The best answer I got was that I would have to place my order in a kiosk at the store in order to have it shipped there. The customer service person should have told me that. Three different answers and still nothing accomplished!

I ordered 4 items on Kohls.com, spent $450. This purchase awarded me $105 in Kohls cash. I then made a purchase and used $90 of my Kohls cash. They were all the same item that I was hoping to give to several members of my family, including myself. Unfortunately, they did not function as I would have liked so I returned the items to a store. all items were returned. 5 items in total. Kohls only credited my account $353. So now I have a balance on my credit card to pay and have nothing to show for it. All items returned, nothing to show for it and I am in a deficit. How is that fair?

Paid my kohls bill.. They sent me another bill saying I owed the money yet. They said that I had sent the payment but due to my account info being wrong it wasnt paid. On the second notice to pay my bill, I called them to find out what was going on as I had paid it... Thats when they said that it hadnt went through, they dont bother to write about the wrong account info but they sure as hell wrote about the late fee that wasnt warranted. If they had the wrong account info on early payment why didnt they write about the account info? They sure knew how to write in reference to the 15.00 late fee... Im done with kohls... I will never buy from them again!

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I just lost $75.00 in Kohls cash for being a day late which is insane. AND the rebate for the toaster I just bought is all screwed up so that's not going to haopen there goes $14.00. And don't get me started on 1 person in the service dept at this time of year when there are 5 people doing online orders at once. I am done shopping here. Nothing but the run around.

Kohl's was very unprofessional when it came to my sexual harassment. I was even pinned up against a wall in the breakroom and felt up. Another time my behind was smacked and grabbed. All on camera.

Then when I reported it, I was scolded and reprimanded as well. Then in the break room he was sitting at a table with people and they all kept laughing while looking at me and writing things on a pizza box. After they left, I grabbed the pizza box out of the trash and it had all kinds of profanities written about me. So I hid it in my locker and showed it to the manager later. Her only form of action was to move me to day shift instead of overnights. They also gave me a $1.00 raise and promoted me to a children's sales supervisor position. He continued to still work there. The managers treated me rudely because of that and other employees resented me because I was promoted unfairly. I eventually left my job at kohls because i was so uncomfortable. I was so young and naive at the time, I didn't know how wrong Kohl's had treated me. I still suffer from trauma of thinking about it, it might even be ptsd because it's been 10 years or so. I feel like Kohl's had abused me more than that guy did because they handled it so poorly and victim shamed me. As I got older and more aware of what kohls had done, I thought of reporting the company but I think the statute of limitations has run out. I see kohls also pretends to be big supporters of NAMI, like they are mental health advocates. That makes me feel sick to my stomach thinking about that. It's such a lie. It feels good to finally speak up and share my story that Kohl's try to brush under the rug. Hopefully my speaking up allows others to speak up for themselves no matter what Kohl's does to silence them.

How can you heal the damage that's been done to me emotionally by Kohl's?

I was just a kid working at Kohl's as one of my first jobs. The damage that was done has stayed with me all this time.

Three times in the past couple of months, the cashier advised that I was just short by $3.00 to $5.00 to receive another $10.00 in Kohl's Cash - AFTER she had already finalized the sale!

It would seem customer-friendly to advise of this BEFORE the purchase is finalized. Please note that only one cashier had advised that an additional $2.00 purchase would earn another $10.00 in Kohl's Cash.

Please respond to my concern.

I recently went to Kohls, Bridgeton Missouri store to purchase a pair of booties.

The price was $98.00

I went back to the store after receiving a coupon for 35% off.

Great! Now I could afford the shoes.

To my dismay the price was upped to $125.00 FOR THE SAME SHOE THAT I SAW LAST WEEK FOR $98.00!

After taking the 35% percent off, I'd be right back to the 98.00 price!

How crude!

I truly never expected Kohls to up their prices so that they could dupe the customer! This is unfair. And I wonder how many other prices were changed to be sure we are paying a higher price. UNFAIR!

I received an email from Kohl's customer service on November 15th. The email stated I was behind on my payments, but if I made the $61 payment they would provide up to $50 Match to my Kohl's charge card. I called and spoke with customer service. The customer service lady stated if I made the $61 payment and the November payment it would be close to $150 payment with the Match A Pay. I agreed and paid $108 on Nov 23th, when I got paid. I had asked the Customer Service rep repeatedly about the $50 Match A Pay and she said yes it would happen automatically. Again, I asked several times. When I received my statement last week 11/30/22, it should my payment of $103, but not the extra $50. I called the customer service number and they said my account is current and I don't qualify for the $50. I said it wasn't current when I called back on Nov 15th and so that's why I made the 3 months payments at once to get the extra $50 to help cut my balance in half. I told her I asked the other person repeatedly about it and the current lady said it wasn't in the notes. I'm through disgusted that Kohl's sends out false information in email. Although I would still like the $50 or more because of my headaches and having to call. Also, there is no email to complain to Kohl's you have to call and they just say the same thing, your account is current.

I looked at my purchases on line and saw an item that I did not purchase. The items were purchased in the store. On Nov 18th I purchased $138 worth of items. There is a charge for 24.99 plus tax for Men's sleep/lounge. I called the number on the back of my Kohls card 2 times and was told to take it to the Kohls store, they could not do anything. I went into the store and they said it did not show to be on my Kohls card even though it shows on my purchases which were charged to my Kohl's card, upc code [protected]. I did not buy this item! transaction no. 008078. My account no is [protected]. I shop at the Tupelo Ms. Kohls.

I placed an order for a pair of Adidas pants online ([protected]) but I accidentally ordered the wrong size. This was on Black Friday so they were on sale. I paid $37.99+ tax for them. After Black Friday they went back to full price. I called customer service and was told that because I made the error in the order they could not exchange them at $37.99 and would have to pay full price for the item if I wanted to order the correct size. Customer service manager Mow #04CS, straight out told me it was my fault and she could not do anything thing about it because it was totally my error. Since when do companies blame the customer? This was the company policy and she could not send me the correct size for the sale price. I could exchange them in the store and get the sale price - however, according to their website, this size is not available in the store, only on line. Isn't that Kohl's fault?

I have been a loyal customer for years and this is the customer service they offer?

I went online 1 hour after the sale began and attempted to order several items. Most important one was the Black & Decker 12 cup programable coffee maker on sale for $29.99. I was rather disappointed when I went to order it and it came up cannot be shipped. Okay I checked all the stores near me and none had it in stock. Why is it not in stock when you know ahead of time it is in the sale ad? There were a few other items I went to order and same issue was present. Now I can understand better why Kohls is not doing well!

On 11/4/2022 we paid a kohls bill for $215.49. We used a bill pay service. We put wrong account number ( [protected]) The account number we used is from an account not been used for over 5 years. It should have gone to account [protected]. We have tried calling customer service. No one knows how to find unapplied payment. We have a ticket open but have been told it could take weeks to look into problem. This is unacceptable. We faxed proof it came out of our account and the account number ( although bad account number ) to help in the process ( fax [protected])We need to find where the payment went and return money to us or apply to our open account.

Was ordering early access Black Friday deals online. Spent almost an hour accumulating items in my cart, so my cart was active. I knew the sale ended at 1am, so at approximately 12:43 started the process to pay. Unfortunately because of my job I usually end up ordering online late at night. Website kept toggling as I kept trying to get into Paypall. Back and forth back and forth. Bottom line is finally everything seemed to be working when I went from Paypall back into my cart. Thank God I looked at the total before hitting "process order" because all of the prices went up! Those prices should have been locked in as I was in the process of paying and my cart was active. If it had been idle etc I could totally understand. I ended up deleting the whole thing. Total waste of time. I attempted to send an email to Kohl's but they don't do that. So I opted to chat with an associate online, and everything I typed they kept responding "sorry I didn't get that, can you rephrase the question?" So obviously I wasn't really chatting with an associate but some automated nonsense. SO disappointed.

On September 3, 2022 I purchased $493.80 worth of items from Kohls Annapolis. On that same evening I brought in a bag from Kohls with a shirt purchase from Kohl’s that had the alarm tag attached. I gave the bag to the cashier and she wanted to remove the tag after she finished Ringing out my purchases. The cashier gave me one bag. She then gave me the bag with my T-shirt with the tag removed. The cashier never gave me the third bag with five items: T-shirt, hat, blanket, pants, and belt. I left the store not realizing that I did not have my third bag. I return to the store later that evening. I alerted the manager Pam and she stated she needed to call for assistance because she wasn’t sure how to proceed. Pam said that she had to report it to loss and prevention. For the past six days I’ve been in touch with Dan. He was also a manager at the store (Pam’s boss). Dan stated that he was waiting for Ariel to return his email and that he would return my items or give me a complete refund for those items again it’s been six days almost a week and I have not received the items or a refund my preference is to have the items, Dan stated today that I would be able to get my refund or the items. However, he left the store without giving instructions as promised I was told the video clip shows that two bags were put into the cart. Two bags were removed from the cart and two bags were put into the car That proves my case since I had three bags one of which I brought into the store to have the alarm tag removed, I have called customer service and they told me to go into the store again and give them one more chance because they are supposed to help me in fact, customer service said “they have to help you“ I just got off the phone with Pam at 6:45 PM and she said that she will leave another message for Dan. I also learned that Dan is off tomorrow. That means it will be a full week since September 3, 2022, and I can’t seem to get my money or items back from Kohls, when I bought the shirt that I return to have the alarm removed, I purchased almost $300 that day I am a loyal and long time customer of Kohls and I hope to have some assistance regarding this matter where I spent $500 and did not receive all my items as a bag was left at the cashier’s desk. Please help restore my faith in Kohls and insist in this matter. I don’t believe it should take a week or longer to get a refund or get your items that you purchased again I am a loyal customer of Kohls and I don’t think that you’re lo you longtime and loyal customers should be treated in this matter.

I sent the below email to as many executive administration personnel as I could match with their email address. But unfortunately, I never received even an acknowledgment of the concerned email I sent them as a credit card holder and consumer for their business over the past 15 years. I also wrote to the BBB, but they have not responded, nor has a resolution been offered to us thus far.

Good afternoon and I hope you are doing well. I wrote to you previously in October of 2021. My name is Kim Fontenot, and I’ve been a Kohl's customer for over 15 years. Your stores are conveniently located to us, and your online purchasing system is user-friendly for credit card holders.

However, you have serious issues with your deliveries. As you can see from the multiple Kohl’s issues in the past six months, I think it’s time for us to end our relationship with Kohls as well as make sure we let as many people know as possible all that we’ve been through with your poorly run company.

Please note in the first issue below that my son and daughter-in-law’s anniversary was October 17th. I purchased a small box of Godiva chocolate for them to nibble on as they flew out the following weekend. Guess WHAT? YUP – the delivery has YET to happen. When I queried Kohl’s, I was told I could NOT cancel the order as it was in something you call ‘the fulfillment process.’

Based on this fraudulent business practice, I filed a BBB report, and I am still waiting for the delivery, a refund, and any answer to my BBB report (please see below). Guess what? YUP – I have had no one respond, deliver or refund my money.

Order #[protected]

Wednesday, October 19, 2022, at 3:31 PM Central Time

Thanks for shopping with us, Kimberly!

We'll send you tracking information once your order has shipped. If you order multiple items, they may come in separate shipments.

Shipping to:

(1 item)

Desi And Ramzy Zeidan

4437 SIMPSON AVE

STUDIO CITY, CA 91607

[protected]

Shipping Method

Standard Ground

Estimated Arrival

NOV 01 - NOV 04

Godiva 24-Piece Patisserie Dessert Truffles Gift Box

Color: Other, Size: NO SIZE, Qty: 1

SKU: #[protected]

REGULAR $59.00

Your Price: $59.00

Now let’s move on to an order for my grandson. I NEVER received or got the refund for the below order, even though the item was never shipped. In this case, I was told that the ‘review’ I left couldn’t be published because it didn’t meet Kohl’s guidelines.

That’s quite a scam you have going on. First, customers are allowed to purchase an item, and then the item never arrives; finally, when the customer complains, you write an email and say, ‘sorry……. Your review is being rejected for some arbitrary reason you make up as you go along.’

(Please see below the response to my complaint)

Order Number: [protected] Order Date: Friday, April 29, 2022, at 22:28 PM (CST)

Thank you for sharing your feedback about Toddler Boy Disney The Mandalorian The Child Tops & Bottoms Pajama Set. Unfortunately, the review didn't meet our review guidelines. Please review the posting guidelines and resubmit a new review about our product.

Edit your review - We appreciate your business and hope to see you back again soon.

Thanks again,

Kohl's

NEVER RECEIVED AND NEVER REFUNDED

Since this order dates back to April 2022, and I’m still waiting for it and never got refunded for it, I’d say it’s a pretty good case of fraud.

You will see below that for the Godiva fraudulent charge because Kohls does not have the product, nor can Kohls deliver an imaginary product they sell online. Therefore, I've moved forward to the BBB for the Godiva Chocolate, which apparently Kohl's sells, charges for, and accepts delivery options by customers yet never provide to the customer. Please see the below BBB response to my complaint.

10/25/2022

Thank you for filing a complaint with the Better Business Bureau.

Your complaint case number is [protected]. Here is the link to your Kohl’s Corporation Complaint - https://www.bbb.org/file-a-complaint/0694-13000007/form

Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution.

What happens next?

BBB will forward your complaint to the business for their response.

We have asked the company to reply promptly, but some disputes may take longer than others to conclude. Therefore, please be patient to ensure that your concerns are addressed. Once a response is received from the business, normally within 14 days, we will notify you via email and ask for your feedback.

TO KOHLS MANAGEMENT AND/OR ADMINISTRATION -

I am giving notice to you, your clueless customer service agents, and fraudulent delivery issues. I intend to forward this complaint to social media. I am also making a criminal complaint and will provide updated information within the blogs I write under my pen name.

If, as the CEO or part of the Kohl's administration, you prefer to offer products you do not have in inventory while providing false delivery information, which leads to deliveries never being made, then I must give the truth to others about your day-to-day business practices. As an SEO content writer, blogger, author, and Kohl's customer, it is compulsory that I tell the general public about the business practice travesty that Kohls Corporation provides customers.

If Kohl's finds ANYONE CARES enough to deliver Godiva Chocolate and credit the refunds owed to me, it could be the beginning of doing the right thing in business. Or at least it’s a beginning going in the right direction. But I don’t expect you or anyone at Kohl's to do the right thing. What’s incredibly sad is the vital information I need to share with the public at large.

Kind Regards,

Kim Fontenot

Staff Writer

SEO Content Writer

Technical Writer

Management Recruiters

Infinity

FreeUp

K&R Management

Phone: [protected]

[protected]@gmail.com

On 10/25 I checked my bank statements for Kohls and realized my auto pay that has been set up since 2016 did not go through for the last 2 pay periods. I checked my account and there was no option to locate or sign up for auto pay through the website. I also checked my email for any notification of my auto pay being canceled and I was unable to find any. I called customer service and they told me that auto pay was automatically cancelled if you have $0 in your account, however, I have shopped at Kohls multiple times since 2016 and haven't had an autopay issue even when going for months without shopping at Kohls ( I am signed up to pay the full account balance on pay date). This is not present when you sign up for auto pay and upon request they could not generate the legal documentation to support this. They were willing to waive the late fees, but the credit bureau has not been notified to remove any mistakes Kohls has made.

The management team at Kohl's (16301 E Broadway Ave, Spokane Valley, WA 99037) is unfit to manage anything. They DO NOT listen to their employees, DO takes sides/play favorites and must be fired immediately. I will be suing the entire company if any of the current management/associates continue to work there, for employee defamation and firing for absolutely NO REASON. Their HR department sucks, just as much as their employees.

I have been dealing with the Fraud Department since May/June of 2022 for a fradulent charge on my Kohls credit card. It was only around $51 but the charge is not mine. I also noted that my credit card was lost/stolen and they have sent me 3 cards since then. Also, my online account was locked shortly after this indicating that someone tried to access it. Every time I contact them they file a new fraud complaint, then wait the 60 days and send me a letter stating that "the charges are not fradulent base on your prior account history and activity." Now I find this interesting as Kohls sells the same brands of items. I have gone back and forth with the fraud department and spoke to managers but still get the same response. The police will not file a police report for this small amount. I have spoken to the Kohls manager who even agrees that this happens very frequently. I just want the charges removed as the last time I used my kohls credit card was Nov 2021. I always make larger purchases so if they were truly looking at my history that would be notable. I am just over the mistreatment I have received and I know that nothing "gets investigated" because it is the same routine. I have filed fraudulent services 5 times with no assistance even from a supposed manager. Please help and remove the charges.