KIA Motors review: Customer support

Dear Kia Team,

My experience with your customer support in Korea and Europe was rather disappointing. In short: There was no support, but rather giving me a run-around and no one was willing to help.

I imported a Carnival from Korea to Europe. European officials won´t allow it on roads as they would need some official data from the manufacturer that the vehicle complies with KMVSS( Korean Motor Vehicle Safety Standards) or UN Standards.

Kia Europe cannot give any information as the vehicle was never produced for Europe. Fair enough. But I think it is poor performance that they claim to have no access to Kia Korea, finding a department that would be able to issue the data linked to my vehicle ID. Seriously? Kia in Europe does not talk to HQ in Korea?

Kia Korea even more surprisingly just told me to contact the dealer who sold me the car and this person just did not grasp the ask, and simply sent me marketing material for the latest Carnival (not even mine) model. Utterly useless. They play a blame game and no one takes responsibility or provides needed service.