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KIA Motors Complaints 1613

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4:07 pm EDT
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KIA Motors Fraud!!!

I was told by the national lending service... That I was approved for a 25, 000 dollar auto loan w / no down payment and 3% interest I was referred to aic kia of manassas in manassas, va. And I live in hagerstown, md so this is quite a drive. I was told by them that I would meet with my loan officer pick a car and sign paperwork, that loan was already to go they say. Well the very next day I took the 2 1/2 hr drive to manassas and I was greeted by this dumpy looking gangster guy. He was so unprofessional his shirt was sloppy and his hair was everywhere. He couldn't even speak properly.. He used such vulgar slang, it was ridiculous. I asked to see my loan officer and all of a sudden he says ooo she wont be able to make it when I had just spoken to her on the phone before I had pulled in. And I had told him im only to work with her that I already had a loan and wasent interested in working with him. He then said I know you have a loan already come fill out all your information into the electronic tablet just so I can verify that all our information in the computer is correct. I then agreed and went over to his little broken down table to fill out the tablet. Filled in all my info then he went up to the front and put it all into the computer up front. Then he went into the back where a guy named "matt" pulled up my approval paper. The wanna be gangster hood rat came back over to the table and told me I was approved for a totally different amount which was much lower than what I was previously told and that I had to put down 2500 bucks! I was completely outraged because I was told I was appvd for 25 000 and no down payment. I want all of u who might be referred to them in the future from nls or anyone else... Do not believe what they say. They will tell u exactly what you want to hear just to get you to come down and waste your time. This has happened to many people not just me. The fake credit approval dept is right in the front of the dealership! Its a complete scam... Do not go to aic kia of manassas!

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jwise_az
Phoenix, US
Mar 08, 2010 5:44 pm EST

Driving down the road at 45mph the transmission of my 2007 Spectra5 jumped with a hard knock to the car and dropped into 3rd gear. Taking the car to my mechanic, he determined after an hour and a half inspection that the "Shift Solenoid" was malfunctioning and that I should bring it to the dealer, this would be covered by warranty. The service department at the dealership wanted $64.50 to read the engine code, my mechanic charged nothing. The service department called to inform me the first step was to change the transmission oil for $159 and see what happens before proceeding to the next step. My mechanic offered to replace the solenoid and flush the fluid for under $300. The dealer also told me I wasn't likely to have the repair done under warranty because I was 562 miles over the warranty, less than 1% over. I called two other dealers and was told the same.

I enjoyed the car immensely prior to my experience with Kia Service. From reading others reviews on the internet, it would appear that this shift solenoid is a known problem amongst Spectra5 drivers. Sadly after owning nearly half a dozen Kia's or Hyundai's (Hyundai is the parent company for Kia) it only took one poor service experience and Kia not performing adequate service that two other garages recognized as being required to turn me off the company. The service rep also informed me that Kia does not recommend changing the shift solenoid but replace the entire transmission, if this is indeed true and it is not covered by warranty, the consumer would be looking at a multi thousand dollar repair.

I felt the dealership was trying to keep me at a distance and follow a factory authorized path that would either discourage me or take me far enough out of warranty so that when the real fix had to be performed I would be able to be charged a far greater amount of money to repair my car. I picked up my car, paid the $64.50 for them to read a code and tell me no more than I was given for free by the independent garages.

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Jack123456789
Juneau, US
Aug 22, 2012 8:27 pm EDT

I bought a KIA a year and a half ago as a commuter but that car has been in shop at least a dozen of times. Called KIA and complained about it (my car still have problems). They offered me $1000 and said because of my state laws (they feel my state's laws won't protect me) they are not willing to do anything more. so in a sense, KIA told me that it does not take care of me because the law does not require them to do so! I have never heard a company tell that to its consumers, ever. What a crappy company.

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RobbP
ZA
Jan 03, 2012 10:24 am EST
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I wanted to purchase a vehicle from KIA bryanston starting in 2009 - its taken two years thus far to just get something that works, but the issues continue regarding after sales customer care. Ive been lied to, stopped at roadblocks, given vehicles that nearly killed my family, endless delays and excuses - been shocking. The manufacturer after the last incident has chosen to ignore me and i really want the consumers to hear the story first hand.

- I wanted the new Sportage, the salesman promised delivery in 2 months (became 6), then when phoning to pickup he couldnt be reached and to my horror after speaking to the dealer principle the vehicle would never have become available to me, nor to South Africa for at least another 6 months - it was a lie to build up the lead list.

- As an alternative, a Qashqai from Randburg KIA was suggested. I had a look and accepted. 2 weeks later whilst driving my family on the highway the ABS mechanism locked the wheels at 120 km/h.

- Got KIA to take it back twice to Nissan with 'No Problems' being found, it still felt wrong and only when i took it did they find a serious problem with the axle, i refused the vehicle as it was then sold under false pretence - or had not been tested correctly.

- As an alternative a KIA sorento from their stock (fleet) was offered. I had endless delays and issues receiving the vehicle with continued promises which were not met.

- I went through a roadblock and was pulled over - the KIA branch hadnt registered my vehicle correctly and as such I was liable for a R1500 fine.

- The vehicle was to have been serviced by KIA (as was a fleet car), but when taking it for a service was advised that t wasnt recorderd and despite having all service and motor plans i would have to pay and claim back from KIA - R2000.

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fspainter2
Sachse, US
Jul 29, 2009 6:48 pm EDT

Ok, Well We went into buy a car because ours had broken down! Me and my Wife are first time car buyers so we needed a co-signer, My wifes parents were willing to co-sign with us to get a car. So We picked out a 2006 Saturn Ion that we wanted and we negotiated the price and finally we told them they had a deal and we would like to purchase the car, well I mean get it financed! So we provided our proof of income and they said that we didn't qualify for the loan so my wifes parents are going to need to just buy the car for us and they said that they would! So Now with my wifes parents on the Loan it got accepted and we were very excited. We did all of the paper work and everything and they explained since her parents were buying the car for us they would have to lie to the bank and say the car was for them. It seemed kind of fishy and we didnt know why we had to do that... So they hurried us through the rest of the papers in a hurry and sent us on our way! They let us take the car with us that day, so we were pretty happy since our car had broke and we didn't have a car! A couple days later the bank called her parents to confirm the purchase and get insurance information. Her parents mentioned that they bought the car for us because we arn't the type to lie! So a few days later the dealership called us and told us that we needed to bring it in because they were getting audited and since we just bought the car and the loan didn't go through yet that they would need to hold on to the car for a couple days while getting auditted and they would give us a loaner car until then! So After work at about 8:30PM I take it in to exchange it for the loaner car and once I get there they tell me that they are taking the car away because my wifes parents didn't lie to the bank! I was mad, But what could I do? They also were not being auditted and lied just to get me in there to take the car away! I am feeling in some way what they are doing is illegal and Im needing to get together with a lawyer and take care of this! So Now we have no car and I am needing to get to work!

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danielw80
Salinas, US
Aug 08, 2013 8:20 pm EDT
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I bought a suv kia sorrento and when i bought it 8 months ago they told me that the car was fine and all the breaks were fine as well. I brought it in several times to check the oil and breaks and the whole car for a complete inspection. they always told me that everything was fine when i saw that they lied to me and the breaks were bad i tried to bring it in but they told me to leave and never come back again if i needed my full oil change i would have to go some where else do to the fact i was unhappy with their service. I have tried to find someone to help me do a small claims but that is not possible where i live. so now i am going to find another idea but for now i can;t drive to work anyways hope someone can help

DRAMAZEE
DRAMAZEE
US
Jul 06, 2009 9:07 pm EDT
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HAD A KIA THAT WAS DAMAGED IN A SLOW SPPED REAR END. CAR WAS TOTALED . CARS ARE MADE POORLY AND CANT ABSORBED A MINOR SLOW SPEED 10 MPH COLLISION. THEY DONT ANSWER THEIR LETTERS.

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jober591
Freeport, US
Nov 18, 2011 7:01 am EST

I bought a brand new starter for my KIA Sephia at Advanced Auto Parts on 11Th street Rockford, IL. The starter never worked properly when i got it, and it completely broke within a month of driving. I went back to the store and they said that they would give me another one as part of my limited lifetime warranty. The second one never worked properly from the start, and it is now completely broken now two months later. I paid full price for a brand new starter and was ripped off by the company.Also, the clerks couldn't even keep my personal information correct in their database, and they acted like as if they don't remember me when I come in there every day, and i knew there boss well. (WTF!)
jober591 11/17/11 11:43PM

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LLL
US
Jul 28, 2016 4:50 am EDT

Do not do business with this guy. He is a scam artist and filthy mouth that needs to be brushed with lots of soap. He does not pay his bills. He just trys to ask for more information to weezle out of paying for things. Buyer beware on ebay and other sites. Bill Gelinas has some problems with things but hopefully one day he will get things sorted out and get some type of conseling that can indeed help him overcome his big mouth problems. I wished that he would get some help for him self quickly because he is very anoying to listen to its like a cry baby but 3 times that by your side.

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Ferguson Kia is Horrible
Fort Gibson, US
Jul 22, 2016 7:45 am EDT

I purchased my 2013 Kia Sorento in Killeen Texas, from a wonderful dealership, I have since moved to Oklahoma and now have to drive over an hour to the nearest dealership. My steering column had to be replaced, they had my car for 3 days and refused me a rental, I had to take off work, I sat at the dealership for 6 hours before they came out to tell me they were going to have to order parts, then would not give me another car to drive in the mean time. I paid 40, 000 for my car, bought it brand new, and it brike down and they would not help me. This was 6 weeks ago, I am now taking off work again, to drive an hour away because the steering column is out and they are refusing me a rental to drive. I would trade my KIA in. in a heartbeat because of the way this dealership has treated me. DO NOT GO TO FERGUSON KIA IN BROKEN AAROW!

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danielw80
Salinas, US
Aug 12, 2013 2:00 pm EDT
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I DONT CARE I AM TAKING THEM TO SMALL CLAIMS THIS IS ###

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11:20 pm EDT
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KIA Motors Mini van is worthless - please record this

I am a disabled veteran, having served my country in Desert Storm 1990 to 91. I WAS proud also to purchase my family what I thought was a very safe automobile brand new from Kia. Three years later it is a complete nightmare. Beside the fact that the Kia Sedona has not held it's value at all and now I am so upside down that I cannot get another car due to Kia not holding up to value standards, and although my vehicle is a 2005 it qualifies for the cash for clunker program but there is no way that will cover my loan. This kia mini van has been in the shop four times since May of 2009 this is August of 2009. I have talked to the kia parts department because it is the same problem everytime; something has to be wrong with the parts and it needs a recall. The electrical fuse of somesort continues to short out the coil in the compressor unit in the van. I guess this situation will last forever. I hate my mini van it is a nightmare that will not soon be over. I think it is funny when you call the company they tell you this conversation is being recorded. I wish I could tell the owner how bad his product is. I have never seen a vehicle that has the same problem every two weeks which is an additional $250.00 on top of the payment for a worthless car. At this point I could have afforded an Escalade. I guess the next thing I can do is call my local news channel in Oklahoma City and give Kia a little bad news since every day with this Kia is a bad day for me.

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Jess McFadden
Caledonia, CA
Jul 22, 2024 8:08 pm EDT
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kia hamilton ontario canada wont help with my rental reimbursement. engine breakdown part of the recall and i have 5 star coverage. kia sorento 2016 vin 160359 file #[protected], claim #05267A.

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Lander Amadeus
ST. CLOUD, US
Jun 01, 2024 7:30 am EDT
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Some kia dealers offer a 20 year, 200,000 miles engine warranty. My claim has been denied because they say a recall for the knock sensor wasn't performed(pl1802a, however kia themselves say this is a performance inhancement, not a recall. The only recall is 21v331 which is unrelated to the engine. I'd like verification on this

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gar722
Christiansted, US
Apr 17, 2024 11:19 pm EDT
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We bought a 2020 White KIA SOUL in 2021. The paint started to peel in 2022, and has gotten much worse month by month. Every month now we find the paint peeling in a different spot.

The car has about 13,000 miles on it.

GAR PARRIES

SHIRLEY HARRISON

gar722@yahoo.com

VIN:KNDJ23AU8L7038430

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Mario Villasenor
US
Jan 07, 2024 7:21 pm EST
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On Saturday December 30. 2023 my vehicle began to experience total engine failure. ie , hybrid system and inverter coolant issue.

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Alan I Tierney
Lewiston, US
Nov 13, 2023 4:49 am EST

After fully charging trying to pull away up hill car jerks church engage disengage over and over again. George Gee Kia Service department refused to check it out. On this complaint. Filed a complaint already George gee hasn’t got back to me problem #[protected]

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Hemant123@temp
LUCKNOW, IN
Sep 27, 2023 4:11 am EDT

On 13.01.23, I had purchased Kia Seltoz IMT - UP32NH 5099.

Kindly note that I am not getting proper average in my car.

Even after lapse of 8-9 months of usuage, the car is providing an average of 10 kms per litre.

Kindly help in resolving my problem.

The Company is claiming an average of 21 kms

Regards

Hemant Rajput

[protected]

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A Santiagi
US
Jul 25, 2023 6:46 pm EDT
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Complete Engine failure with regular maintenance! Bought at Kia. Corporate denied replacement. 129,000 miles

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Melissa Gray
US
Jul 03, 2023 7:40 pm EDT
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2014 Kia Sorento Pearl White has paint peeling and flying off vehicle while driving. I have been pulled over for littering. It is an environmental hazard driving the vehicle. The entire vehicle must be repainted.

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Brian R. Sydow
Statesboro, US
Jun 25, 2023 11:38 am EDT

Have not received a second key for my new car. Have had my car since December of last year. General Manager`s wife was driving car when I went to look at it. They said key was lost. they said they would get me one. Have`nt seen it yet.

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Jscon40
Cumberland, US
Jun 10, 2023 5:31 am EDT

Paint is flaking off around windshield and hood mostly but in other areas as well. It’s awful, how can you help me?

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1:41 pm EDT
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KIA Motors missing payments

I was informed that i was behind on payments even tho when i figured it up by my canceled checks i was not. Checks were made out to Kia Motors Finance Company and mailed to the same place each time. Somehow 4 of my payment checks got cashed but did not get credited to my account. Kia is saying since i can't prove they deposited the checks i still owe them the money even tho i have the canceled checks.

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MEHRAN ZARIFI
Irvine, US
Mar 03, 2014 11:08 pm EST
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I HAVE A SIMILAR STORY. I REQUESTED DEFERAL BY LETTER AND FAX THEY DID NOT PROCESS THAT AT ALL. THEN WHILE I WAS WAITING FOR A RESPONSE REPOSSESSED THE CAR BY ENTERING A GATED COMMUNITY WITHOUT PERMISSION, SOLD IT AND NOW THEY BILL ME FOR REALIZATION DIFFERENCE OF VALUE OR WHATEVER THEY CALL IT. THE TRUTH IS THAT BY NOT PROCESSING MY REQUEST AND THEN WRONGFULLY DENYING RECEIVING IT ( I DO HAVE FAX CONFIRMATION) THEY DEPRIVED US OF THE OPPURTUNITY TO AVOID DEFAULT. THIS IS THEIR POLICY SINCE WHEN I COMPLAINED THEY STATED THAT NONE OF THEIR POLICIES HAD BEEN VIOLATED AND I BELIEVE THAT WAS TRUE ENOUGH BECAUSE I THINK THEY OPERATE THIS WAY ACCORDING TO A FORMED PLAN. YOU WILL HAVE A HARD TIME COMMUNICATING WITH THEM THEIR STAFF ARE RUDE AND DO NOT BEHAVE PROFESSIONALLY AND DECLINE TO REFER YOU TO A MANAGER UNDER FUNNY EXCUSES THEY EVEN ARE SCARED TO COMMUNICATE ANYTHING IN WRITING EXCEPT NOTICES AND VERY CLEARLY INFORM YOU THAT IT IS NOT THEIR JOB BUT YOUR JOB TO ASK KTHEM. AVOID THEM AT ALL COSTS.

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KIA Motors awful quality cars

KIA was under warranty and had been brought in for repair NUMEROUS times. Dealer then presented owner with a bill. When objections were made the dealership would not release the automobile. Bill was paid under duress. Automobile made it home and ran for a few days before it broke down again. When car was brought back to dealership the dealer was gone and the business defunct. KIA headquarters in CA says it is not their problem--go to the dealership (in other words talk to a ghost.) This is a horrendous company.

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KIA Motors service

I was having car problems and had my car towed to the Kia dealership under the impression that I had the warranty on the car 100, 000 miles or 10yrs. When the gentleman by the name of Michael called me to let me know my car was there and asked me what the problem was he said it would be $49.50 to check. He then called back and said it was my battery & a timing belt. I asked for the advice of another mechanic friend and advised me that that would have nothing to do w/the way my car was dying out. Therefore I feel that this gentleman was just trying to get money out of me because not once did he mention anything about an alternator or anything else. My battery was diaganosed before it was towed to Kia and there was a good reading. I feel that I should not have to pay the $49.50 and the towing fee because I was not given a proper diagnosis. I would greatly appreciate someone contact me to discuss this matter further. I know that I will never go back to this service station. I never had a problem any other time when I supposedly had the warranty on the car, then they were willing to help. I will be turing this company into the better business bureau.

Sincerely,
Unstatisfied Customer
Valerie Escobar

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JAE_KS
US
Dec 09, 2009 9:21 am EST

OMG Micheal Toll and Shawnee Mission KIA are the biggest scammers EVER. My sister and myself have bought our 2002 Kia sportage brand new from this location with the extended warranties through Primus Care. On several occasions they have given misleading information. Michael told my sister that her 2x2 kia sportage was having issues with her 4 wheel drive, we both watched him turn beet red, from her verifying that he was actually saying four wheel drive, and responded with I DO NOT HAVE FOUR WHEEL DRIVE, he said "that's what they told me, let me go check."

Another occasion my car was leaking antifreeze Michael Toll told me that I needed to replace the transmission for about 500 bucks saying it was not covered by my warranty. After I called and verified with primus it was covered, amazingly they were able to fix it without replacing it. A year later car stopped and instantly over heated and Michael Toll at SHAWNEE MISSION KIA said that it was my compressor and replaced it through my warranty. When I went to pick up my car from them I could not get out of the parking lot IT WOULD NOT START! Needless to say my engine was out, Micheal Toll had the audacity to say that it was because of that time that they told me I needed to replace my radiator and I did not want to. However he never answered how logical does that seem when I KNEW MY RADIATOR was covered by my warranty. After about 8 days, a rental and unnecessary crap they found a way to scam their way out of that one. The latest was 11/19/2009 3months after these repairs my car was seeming to have a fuel leak I was smelling gas, I needed an oil change so, I took back to SMK, Michael Toll called me 30 mins later saying that I needed to replace my battery, they needed to tighten my belts, and I had a fuel leaking from the orings. I was HEATED.. I told him to just change the oil and I was picking my car up. I took my car home and had it towed to another KIA location, who repaired the leak which was they only thing they found wrong, TOW and repairs were 1/3 less than what Michael Toll at SMK was trying to charge me with. I no longer chose to do BUSINESS WITH SHAWNEE MISSION KIA OR ANY WHERE THAT MICHAEL TOLL OR CURT ELLEN MANAGES AGAIN!

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KIA Motors poor customer service

I was told that I was approved for up to $30, 000.00 for a new car and that if I came there with a trade in I would be able to trade my used car and get a new (Er) car with no money out of pocket. Nothing in life is free so this made me skeptical from the start. I went up at the end of may 2009 and discovered that the car I owned had too much negative equity to roll into a new car loan. I asked every question I could think of before taking the drive from richmond, va to manassas, va. I left very disappointed and got in my car to drive an hour and a half back to richmond, va. I then received a customer satisfaction call back a couple days later to see why I did not leave there with a new car. I explained that what they had promised they did not deliver! I was asked a few questions about my car and was told by "matt" that he would call me right back after he ran some numbers. He called back a few mins later to ask more questions then said he'd call back again. A day or two later he called with more questions. I did not hear back from him again until june 6th at which point he said we have 5 cars to chose from that have enough value to hide the negative equity in your trade in.

I said I hope there are no strings attached to this offer before I get back in my car and take my saturday to drive back up to manassas only to hear bad news again. He assured me there are no catches to this and i'll be here all day waiting for you. I jumped in my car and headed north. When I arrived he was not there and I was assisted by the same person who tried to help during my first visit (Shawn, I think). After selecting the car I liked and was comfortable with payment wise... The paperwork began. I arrived roughly around 2pm and did not get out of there until 5:30pm.

The loan terms looked good and the interest was as good as I could have selected despite my credit. They were to pay off my trade in after the signing of the power of atty/odometer statement/payoff statement. All of this paperwork was returned to them via fedex on june 8th, 2009. Today is july 9th and the loan has not been paid in full.

I have called every week leaving voice mails and speaking with matt and have gotten the run around. My first "human" contact via telephone happened around the 20th of june. I was told by "jeff" (Gm) that the payoff was sent to the loan company "a week ago". Well since that conversation the loan company has called at least twice a week saying they have not received payoff. I called back in the week of june 29th and was told by "matt" that no payoff has been sent because the car I traded will not go into gear. "we could have sold the car 5 times now if it would go into gear".

Am I mistaken or is it the dealers responsibility to ensure proper operation of the car before they offer trade in value? He says must be a clutch or transmission problem and that I should call them july 2nd by 10:30am to find out what the service person says is wrong. I said i'll call you at noon to give you time to get the info straight. I called at 12:50pm on the 2nd and was told "they are adjusting the clutch to see if its the issue. , I will call you back in a few with the result". No phone call was made to me since.

I called them yesterday (7/8/09) to find out what the status was on the payoff. Left a message for "jeff " (Gm) and said I would appreciate a call back by eod no later than 1st thing this morning (7/9/09). Well suprise I have not received a call. I then spoke with "matt" again and he says that the service manager "dave" will be calling me this morning to let me know whats up with the car. Its 1:45pm and I have not heard from anyone! I called them back at 12:45 to ask when dave would call me. He's at lunch. He must take lunch for more than an hour because its been an hour now. So I called back to speak with the owner listed on the bbb website. I was told that he is on a leave of absence and that jeff could help me but he is off on thursdays. So the only person who can help me today is "matt". I have no desire to deal with matt or anyone other than the owner at this point.

I cannot imagine how I can be responsible for their lack of inspection on a car that they made an offer to me to purchase. My new car loan includes over half of the payoff from the trade in. And I make my first payment on the new car in 12 days! On top of all of this how can the car possibly be messed up if I drove it from richmond to manassas to trade it in?

I have never had one issue with the car but was told "its normal for a transmission in a 5-speed to go early". Right? No!

After all this... I can relate to the lady who posted of her bad experience... The car I bought had not a drop of gas in it and no one cared!

In addition to all this, I checked out the bbb and discovered they have an "f" rating because of unresolved complaints.In this economy how can anyone not try to clear their name to ensure they still thrive thru this economical mess!

I would never recommend this joke of a dealership to anyone. I have bought at least 4 cars in my life that I traded a used car in... Never once have I imagined this would be the result.

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bowie.maryland
US
Sep 07, 2009 9:29 pm EDT

my sister and i both got calls after we applied. i was scared to even go ahead n do this in the first place because i read the complaints before we went down there. they asked me all these questions about my income...which i told them was 2500.and they explained to me that things would change if the income proof that i brought in was differnt then what they had on file. we both went down to the dealership a couple of days ago to meet with our loan officers. to make a long story short. i was able to actually get a car...which wasnt a kia haha... about 2 days after the actual meeting. they had to i guess transfer a car because i wanted a different year then the one they had there. in my case everything did go smoothly which was a blessing. as for my sister, she was denied. basically the money that she made monthly was cash and she didnt have anyone willing to cosign for her. i would have but i wouldnt of been able to get my car. i mean the people werent mean or anything. and i actually did meet with one of my officers which i was happy about because we got to the dealership way after the appointment. i dont think that they are a bad company i just think that people need to pay attention n make sure that you go over everything with them before they send your stuff in. im glad i got my car...sorry to those who didnt. im spreading the word about cls because beleive it or not they're helping me out.

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Kaelynsmommy
Frederick, US
Aug 04, 2009 9:31 pm EDT

THEY ARE A TERRIBLE CAR DEALERSHIP! AND NEED TO BE SHUT DOWN. THEY ARE ALL TALK AND NO SHOW! LEFT THE DEALERSHIP...W/O THE NEW CAR...THAT WAS PROMISED. THEY ALWAYS HAVE ABOUT HMMMMM 3000 CATCHES TO A STORY... DONT BELIEVE N E THING THEY SAY

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KIA Motors my car sorento

Dear Sir,
My name is Osama Alheeh, I live in KSA, before 3 months I decided to buy a new car, when I make my study to choose the car that I may buy I choose a car from your company KIA SORENTO, because I heard that it very good car, but your agent in KSA doesn’t have a comparative specifications of SORENTO models, then I buy the car and I surprised that some facility in my car model not exists like the car in USA, they said to me that every country has its own specification but I told them it the same price as USA market, really I don’t know why is that, anyway I get my car, the first problem was there is a lot of shaking (vibration) in the steering when the speed reach 100- 120, I review the KSA agency they said that is because you buy an 2008 model and its remain without moving for a long time, so that they give me a document to go to the KUMHO tire agency in KSA, I spend 2 week to get new tire from him he waste a lot of my time and money.
By drive 8000 km the car make noise when it on the first gear. I take it to the agency for 5 times without any fixing the problems that I have in my car, every time I take it from them when I go out I discover that nothing fixed there I don’t know why, really its disaster for me because I waste a lot of time and money really its awful things happened to me from this car. I will short list my problems below:
1- The noise when you put the Gear on the D then press the paddle immediately, they try to fix it for 5 times and they didn’t, they call me your car is ready but when i go there is nothing change
2- The noise from the rear tires when you drive like tick tick tick tick...
3- There is a problem in the braking system I told them about this for 5 times
4- There is a led lamp on the screen of the sound system doesn’t work.
5- There are big scratches on the driver door hook; it’s damaged by the maintenance centre that was happen when they try to balance the door, also they cause a minor scratches on the external body but i don’t mention that but when the damage internally it’s a big problem and indicates non professional work they have.
6- Under the front pumper there is damaged clips with plastic screw
7- There is a problem in the acoustic insulation, our area has a lot of dust this annoy me because I can smell the dust in my closed car.
8- There is a skew in the right hand side when driving and not been solved yet, really I don’t know why is that.

There are at least two manufacturer defects in my car. And I am now without any car it’s in the KIA agency at Riyadh- KSA and every day I spend 50$ to go to my work and return back, I think that you must solve my problem immediately because it’s about your reputation, there are 40 relatives of me know my problem and five of them they were want to buy from KIA but when these things happened to me they change their mind and choose another car. The maintenance manager told me he send my problem to you in Korea but until this moment there is no response from you, I think the right solution is to return my money or replace my car with new one that is free defects. Please help me, this car make my life as a disaster.
MY INFORMATION IS
VIN: KNAJC525985834927
KIA SORENTO MODEL 2008 AT
Mileage: 10500 km
OSAMA ALHEEH
[protected] EMAIL: [protected]@hotmail.com or [protected]@multisolutions.com.sa
Please feel free to call me any time for more information about my car.

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KIA Motors rusted frame

I own a 2003 kia sorento that the frame has rusted so bad lower control arm on rear end has rooted off car is now not drivable kia representative said they never heard of this on any other sorento's car is only 6 yrs old & has 108, 000 miles body is perfect car always kept clean top side & under side i feel kia should step up & help with repair or purchase of anothr car

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Zero Tolerance Pest Control
Shutesbury, US
Oct 28, 2014 7:19 pm EDT

I own a 2002 Kia Sportage convertible 4x4 the frame is all rusted out. I had it welded once right after 100, 000 now at 117, 000 it needs a whole new frame recall. Man up Kia! The Sportage is a junk it's been a problem child since 40, 000 miles!

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Affinityhb
Lincoln, US
Jun 11, 2014 4:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same here... 2003 Kia Sorento
Dealer replace, Gas Tank,
both rear lower control arm
Rear brakes and E brake
Rear Differential... But missed the rust on frame and upper control arms and upper frame...
Its now undriveable be cause the body crushed the brake lines and it bottoms out on top of the rear U-Joint
They stated they don't have crystal balls...and couldn't for see it happening..

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autorust.com
Cranston, US
Mar 28, 2014 1:46 pm EDT

contact AUTORUST.COM they make kits to fix this and other vehicles

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6:18 am EDT
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KIA Motors kia motors award

Kia Motors group Inc. Manchester city awarded the prize money of 650000 British Pound and a Kia ex Sedan car to my E-Mail address [protected]@yahoo.com by online balloting with randomisation selection system.on 28/6/2009.I then received another E-Mail from Barry H. Kennedy in which he provided me a form like below:-
Full name
Full residensial address
Marital Status
Occupation
Age
Sex
Country of residence
Telephone mobile no
Name of next of Kin
divers license
When I filled up the form and send to this man then he sends another E- mail in which he mentioned that a cheque
of above said money, a labtop, Authorisation letter to the local delear to provide above said car etc are packed and handed over to Speed Courier Company to dispatch the parcel to my address. After that the courier company contacted me and asked me to send 710 us$ to their company for the necessary arrangement of the courier.
I got several phone calls in between from UK and speed courier company, Manchester, U.K.
The address of the courier company they mentioned is as follows
Unit 1
Debdale, M18 7LJ
England
Ph no :-
[protected]
[protected]
[protected]
[protected]
E-Mail [protected]@live.com
I have not send the money because I think that this information is fake. So please inform me on this issue wheather it is true or false, and advise me what should I do.
Thanking you
Tirtha Raj Paudel
Country :- Nepal

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Update by Tirtha Raj Paudel
Jun 10, 2009 6:29 am EDT

I would like to advise you to avoid these kind of scam and take necessary action to those who are creating such kind of actions.

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dizzybuff
Stockport, GB
Oct 25, 2009 1:59 am EDT

Just read this . I live near debdale . There is no such company, I have attached a google map for your reference

The post code area has a Mcdonalds, express by holiday in a pub and a fitness first, oh yes and a sailing school .
Nothing else its not an industrial estate.

Never ever send any details to anyone, and if you get an emails from companys that have randomly selected you and you have not entered anything, its likely to be a scam.

http://maps.google.co.uk/maps?source=ig&hl=en&q=M18+7LJ&lr=&ie=UTF8&gl=uk&ei=mOfjSrGBDMqz4QaonJiMAg&ved=0CAgQ8gEwAA&hq=&hnear=Manchester, +Lancashire+M18+7LJ, +United+Kingdom&ll=53.459709, -2.160251&spn=0.001539, 0.004812&t=h&z=18

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nuts to the scammers
Kernersville, US
Oct 08, 2009 8:15 pm EDT

This is a scam NEVER send them money. Do not contact them ...call the police...

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KIA Motors harrassment and debt collection practices

Kia Motor Finance Company harrasses debtors. I was only 6 days past due on an amount under $200.00; they have called me every two hours, continually at work, when I have told them repeatedly not to call me during work hours. They call holidays, Sunday... every 2 hours. Even when making payment arrangements, I am still harrassed every two hours.

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mesaris
Fresno, US
Mar 18, 2015 9:26 pm EDT

I purchased a KIA and anytime I am 1 day late the phone calls start at 8 am and don't stop till 8 pm. This month thou they started harassing not only me but my daughter too before the 10 grace period was even up which they don't legally have the right to do and my daughter reminded them of this and instead of the woman saying "oh I am sorry I see that but do you know when you will be making the payment" no instead the woman got very rude with my daughter. Mind you my 10 day grace period is over as of the 19th and as I write this it is only the 18th and they started these calls on the 10th. They have called every day since anywhere from 5 to 10 calls a day not only to myself but my daughter too. I have seen where they have had many lawsuits against them for harassment and you would think they would learn but no. I know I am not the only one going thru this and I believe an attorney should take advantage of this and file a class action suit for harassment. They must hire nothing but cold hearted people at this company cuz there has not been 1 nice person I have dealt with in the almost 2 yrs that I have had this car. If I would have known this is how we were going to be treated then I would have passed on financing thru them and went elsewhere...for a vehicle all together!

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Irate Kia Owner
Jeffersonville, US
Feb 10, 2015 7:08 am EST

Kia has done the same thing with me, I will never buy another Kia. This is my third Kia, they never harrassed me in the past but they started this year, it just makes me want to wait until the last possible day just to show them who actually controls my life...

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KIA Motors complain kia korea

We want to make my knowledge of his discomfort by the time my truck repair Kia Carnival plate NAK-93S, which had committed errors of planning and procurement of spare parts for quality control of repair. Then tell a few events in chronological order:
1. In early February the truck entrance to his workshop referred to after sales service, for a failure of the straps of synchronization between the two trees of a cam of the compression cap.
2. The engine was inspected for damage assessment until they reach 2 months of spare parts required and deemed necessary to correct the damage that was estimated by the engine. Including valves, belts of time empacaduras game and spark plugs, but that is the case after discovering the damage, which resulted in 2-cylinder valves were broken causing damage to pistons, cylinder liners and connecting rods.
3. In April ordered the additional parts required for the damage produced, but it is the case that the cylinder liners were not supplied and the manufacturer KIA letter requesting to send the new piston from the home country (Korea) shirts with the clearances for the type of piston.
4. After some time, received the shirts and when the activity is installation of the covers of compression, they find that the new cap does not supply compression valve is installed and then they are ordered.
5. In June, received the valves and caps are sent both compression (New and Old) for grinding a workshop for installation and adjustment for tight seal.
6. Received all the parts the engine was assembled in July, when start-up and test operation, the engine failure in a compression of the cylinders, so its technicians suspected mal settlement in the new valve cover compression, but that is the case when making an inspection of what was happening, I notice that the 4-valve cylinder being made of that contact with the piston corresponding to instruct them to review the clearance between valves and valve guides; Where to find that the valves used for that cylinder did not have clearance by the manufacturer KIA.
7. In July, the new engine is assembled and during the test run within the city tranca the engine due to improper installation screw on the lid straps of time, which causes failure of the length of time the belt .
8. In the first week of August to inspect the repair, I find two errors again, a pulley belt damaged because time had installed a long screw on the front cover that hit the pulley and the deformed. In addition to this, look at the screws of the steering wheel or rack coupling hydraulic torque converter, one of the 6 screws with the crankshaft was installed in various dimensions, hexagonal head, which leads, of course, an imbalance dynamic engine and rear differential weight bearing damage by vibration.
9. The Workshop will ask the assembly KIA Valencia, Venezuela, providing a technique to assemble the engine, which was completed in November.
10. In the same month of November, I called the Workshop Yuyi Motors, CA I reported that the box does not automatically change and that the vehicle will be delivered with cash-flow problems.
11. On April 22, 2009, I handed over the van with these anomalies or defects generated:

a. If Wipers blow fractured by installing the engine
b. Alternator noise, due to replacement of this by a similar damage attributable to causes Yuyi Motors, SA not to protect the assets of its customers.
c. Absence of the handle for operating the hand brake, the truck entered with all its accessories, personnel management Yuyi Motors, SA conciliation meeting reported that it was removed to assess the problem of the electrical box automatically changes, which I do not agree because if you look at the photo No. 3, lateral screws were not removed, but if the handle for other uses .
d. Damage due to corrosion of some components because of the storage time of my truck by delay in the repair, which I reaffirm, because if you look at the photo No. 4 can see the state of corrosion that has the horn or horn, which is an indicator the aggressiveness of the location of the workshop.
e. Grilles central air conditioning broken out .
f. The air conditioning does not cool and has no freon gas 134a.
g. Damage to the propaganda that has glass tracero.
h. Lost rubber floor protectors of the carpet.
i. Replacing petrol bomb allegedly installed a new pump used, petrol level indicator loose or installation of the seal between tank and pump, which causes the fuel to escape abroad with the danger of fire. See photo No. 6.

I felt as a Client and unprotected offended by bad service and poor quality service and attention I received from Yuyi Motors, SA located in the Municipality Lecheria, Anzoategui State, Venezuela. KIA damage these have caused me a great financial expense to keep my car in his workshop, situations causing stress and high pressure blood for me and my family for the upsets received.

I thank this Organization for the care and support they give me to get to the original manufacturer KIA Korea in order to be punished Workshop Yuyi Motors, SA located in Venezuela.

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tamer
EG
Jun 24, 2009 4:23 pm EDT

. Complaint
To the attention of KIA International CEO, I am writing to you today to inform you of the misfortune event that happened to me today June 20, 2009. At 0945 hrs I was travelling with my family for my long waited for vacation to Sharm El Sheikh, Egypt. Suddenly the back left side tyer and the metal bar wich connects the tyer to the brakes of my Cerato car disengaged from its place and flew in the air. This caused my car to turn several turns which injured my four years old daughter. I was driving on 70 km/hr and I was just coming out of a U turn. I can not describe the panic and fright that my family faced. My child is crying continuosly and does not want to get into any car out of fear. We are now in the street and I called Kia help desk in sharm el sheikh and in Cairo more than ten times with no response. I seeked the help of two mechanics who informed me that this is a manufacturing error in the car and I will be seeking an Engineering firm to check the car and prepare a report proving that this is a manufacturing e! rror. Finally a representative called Ashraf answered and kept denying that this could have happened and is claiming that I must have had an accident. I have photos of the car and I am now reporting the whole issue to the Egyptian police authorities and will bring a full report of the situation. Also, I will bring a medical report with my daughter's injury. I was in the process of buying the new Cerato 2009 however after this situation, ruining my vacation, my family's fright, my daughter's injury and the cherry on top of the cake was the speed of service and attitude of KIA representative. I am disgusted from all what happened and I need to be compensated for all of this. This is not what I expected from a big company like KIA. I need an URGENT call from an International KIA representative as I do not want any more contact with the Egypt representatives. Regards, Tamer El Ghamry
2. Request
I need an URGENT call from an International KIA representative as I do not want any more contact with the Egypt representatives.I need to be compensated for all of this.

Tamer El Ghamry
Front Office Manager
Ramses Hilton
1115 Corniche El Nile

Cairo 12344, Egypt

Telephone: + [protected]

Fax: + [protected]

Email:tamer.elghamry@hilton.com

Website: www.hilton.com

Bringing back the Oriental nights of magic!
'Falafel' Oriental Restaurant with superb traditional Egyptian entertainment is now opened.
Reservations required : + [protected] ext. 3212

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this is to inform you that you have been successfully cleared a winner and to contact city link delivery service [protected]@citylinkdelivery.co.cc [protected]@live.com then it says this office also requests an adequate update from you on dealings between you and the courier company congratulations once again with best regards walker jones. i have sent emails but no reply given to me

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KIA Motors won prize

Hello,

This is to inform you that you have been successfully cleared a winner of The KIA Motors Sweepstakes Promotions.

Your e-mail address was attached to ticket number: [protected] 188 with Serial number 5388/02 drew the lucky numbers:[protected], which subsequently won you the lottery in the 2nd category i.e match 5 plus bonus. All participants for the online version of The KIA Motors Sweepstakes Promotions, were selected randomly from World Wide Web sites through computer draw system and extracted from over 100, 000 unions, associations, and corporate bodies that are listed online.

Kindly find below the contact details of our official online paying bank.You are to contact them for instructions on how to remit your winning prize amount to you.

Mr. Kevin Lucas
Lloyds TSB
(International Transactions Dept.)
Office: 1 Churchill Place,
London, E14 5HP.
Tel: :+44 [protected]
Email : [protected]@lloyds-tsb-plc.com
[protected]@yahoo.com.uk

Please contact them with the below personal details of yours;
* Full Legal Names
* Address
* Tel/Mobile/Fax Numbers
* Occupation
*Ref number - 015/TYT/XFTCR-EPL00111234
*Pin code -KIA/001/11234

Once again I say congratulations and always inform me with your dealings with the bank were your fund is being transferred to.

Goodluck !

Martin Neville.
(Claims Agent

--------------------------------------------------------------------------------
Rediscover Hotmail: Get e-mail storage that grows with you. Check it out.

Move to Folder...Sent MailDraftsJunkTrash

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Daetwyler
TH
Jul 06, 2013 12:49 am EDT
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From T.Daetwyler e-mail daetwyler.david@mail.com In the matter of the winnings:

Payment Issued and Approved. Winning Mobile Number: [protected] Date: 2/06/2013.
Dear Winner: Rampan Daetwyler (referenced to MR Adams KIA motors UK).
Congratulations once again from every members of our staff (KIA MOTORS). Your filled verification form has been received and it has been forwarded to our Transferring Bank in United Kingdom for payment.
After reviewing your complete details we pass it to our board of directors for final approval of payment. Therefore you are now entitled to your full winnings of £550, 000.00 GBP (Five Hundred and Fifty Thousand Great British Pounds) which by now has already been encoded in a Bank transfer code.
This is to inform you that the KIA RIO 2013 MODEL CAR you won will also be delivered / shipped to you by our shipping agent.
You are to also note that, the shipment of your car will take place once we have confirmation that your winning funds has been remitted to you by our correspondent bank. The original copies of your car documents/keys will be sent to you via registered mail by our shipping/courier service department.
All you need do now is to contact the issuing bank with the details below :
Name of Bank==: Absa Bank Plc
Office Address==: Airport Road, Shoping Complex, Absa Bank Building, London United Kingdom..
Name of Department =: Online Transfer Department.
Contact Person: MR Johnson
Email of Department=: absabankplcsouth@rocketmail.com
When sending an email to the accounts department you should note the following.
*You should write the bank and let them know you wish to open a new bank account with them, registration and account setup, after which your account will be activated to enable you gain access to your account via online Banking and commence transfer to your local bank.
*You should supply them with the cheque code worth £550, 000.00 GBP (K/M1313/).
*Supply them with your Mobile Number. *Again the code is (K/M1313/).
Tax of £3855:11GPB can be payed in two times of £1928GBP. First payment on the 9.7.2013
new destination of tax clearance payment:
ATTN :: SIR you are to make the payment to south Africa and you are to use the of this officer
NAME:: MR JOSEPH ERHABOR
You are to use this name because the officer is going off from work
ADDRESS ::101 Durban height nugget street Johannesburg
YOU ARE TO FILL AND SEND BANK
SENDER NAMES ::
AMOUNT SENT ::
SENDER ADDRESS::
SENDER MOBILE NUMBER::
Please let us so soon as possible known if this is true or a scam
Yours sincerely T.Daetwyler and Wife.

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KIA Motors blown engine

$565 left on the payments
5 Year warranty because it was used - OH yes, that's from date of car "birth"
Ran fine, pulled out of work, bad engine rattle!
Towed to Dealer $65
Cursory look by technician - a bad coil
Next Day - ENGINE BLOWN - $4700 plus labor and "needed parts"
Makes sense since the car only cost $9600 new!
Found a 90K motor for $1100 and a 60k for $1300 - plus...you guest it!

Car coming home on a tow today. Maybe I'll put a rebuild HONDA engine in and never buy a Kia again.
Oh dang, I just spent $17000 on a Specra 5

SO - who do we contact to start a CLASS ACTION SUIT against this nonsense? If they are going to import toxic toys and wind up cars, I BUYING GM AGAIN! I don't mind supporting Canada and my Grandmothers pension.

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servicedrive
Gresham, US
Mar 18, 2009 1:24 pm EDT

When was the last time you put a timing belt on the first engine? It clearly states in you manual that you need to replace it EVERY 60K miles or 5 years, whatever comes first. If you did that, your engine would not have gone down the crapper. And I just want to know, if you think the 5 year warranty on a Kia sucks, whats gonna happen when you buy a GM vehicle and it comes with a 3 year 36k mile warranty? hmmmm

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10:52 pm EST
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KIA Motors 4 wheel drive malfunction

I bought a new Kia Sorento 3.5 petrol (automatic) in 2005 and kept it for 60, 000 km. The automatic transmission often did not want to select. The agents could not solve this problem and I decided to trade it in on a Kia Sorento 2.5 diesel with a manual transmission. Since new this car often did not want to select 4 wheel drive low range . I took the car to the Silverton branch in Pretoria in October 2008 to fix this problem and they changed some electronic valves, but the vehicle was still not fixed. I took the car back in November 2008 and the car is still there because they are not able to fix the problem. (It is now 9 January 2009)
I think this is very bad advertising for Kia and I am now forced to take them on to refund me for the market value of this vehicle.

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9:33 am EST
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KIA Motors would like to verify the offer from kia motors

Dear friends
i have recieved a offer letter from kia motors germany. i would like to verify the authenticity of those offer letter and check whether it is a scam or not?

Please post your reply as soon as possible.
Following Link contains the documents which i have recieved.
Please verify those documents and let me know the details.

http://www.esnips.com/web/FromKiaMotors

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KIA Motors service department

I would like to complain about the dealership : Gervais Kia in lowell, ma. I had purchased a 2004 Kia Sorento 10 months ago. Since then, there have been numerous problems with it. Over two weeks ago, my car would not start. I had the car towed to the dealership and I still have not gotten it back. Every day that has gone by I had been told a different story. They will not give me a loaner car and they almost did not cover the repairs under warranty. I had to literally call Kia directly and complain about my rights as a consumer to get my car covered under warranty and to have some answers. I found out last night that the service dept. for the dealership has been lying to Kia too. They said my car was going to be ready today and still, I get no calls back explaining to me what is going on.
Please help. I have two kids and no ride to work now. I am extremely upset right now.

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3:52 pm EST

KIA Motors misrepresented car loan

I bought a car from them one year ago the car was sold to me
For six thousand dollars more then its worth, I was told I could come in after 8 months of paying and get it re financed
Also, I tried and was told I could not because the car is only
Worth 10, 000 and I still owe almost 17, 000. They wont do anything to help me, the car is changing colors and keeps having mechanical problems. All I wanted from them is a trade in or something else but they just shoot me down. I pay 400.00 a month car payments and feel like this company does not care.

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Virginia
Kingman, US
Jun 17, 2009 10:08 am EDT

We need to here about all these bad companys!

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Bought what was thought to be a NEW Kia Rondo 2008 on June 21, 2008 Yet it had 951 miles on it and It is Already Falling apart, Poor Gas Mileage and Weak! We feel that we THREW away $20 thousand hard earned Blood Sweat and tears Money to Kia in Good Faith for what we thought was a "QUALITY...GAS EFFICIENT...ECONOMICAL" Car! We were told by the salesman...

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total motor replacement at 24 488 and 39 411 radio replaced at 768 miles, battery replaced at 13 631 valve cover gaskets replaced 3 times replacement exhaust systems replaced 3 times air conditioning failure 5 times four wheel drive failure defective idler arm andlots of miscelleneos failures

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

Overview of KIA Motors complaint handling

KIA Motors reviews first appeared on Complaints Board on Dec 21, 2006. The latest review Service Shawnee Mission Kia was posted on Sep 13, 2024. The latest complaint Writing a smaller check then I signed was resolved on Mar 13, 2023. KIA Motors has an average consumer rating of 1 stars from 1619 reviews. KIA Motors has resolved 107 complaints.
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  1. KIA Motors Contacts

  2. KIA Motors phone numbers
    +1 (877) 542-2886
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    Canada
    131 542
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    25%
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    Australia
    8800 301 0880
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    Russia
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    74%
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    67%
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    Germany
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    Netherlands
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    Spain
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    60%
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    Mexico
    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 16, 2024
KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category

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