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KIA Motors Customer Service Phone, Email, Contacts

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1.3 1597 Reviews

KIA Motors Complaints Summary

107 Resolved
1484 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KIA Motors reviews & complaints 1597

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9:56 am EDT

KIA Motors spare key not delivered

On the 24th May this year I bought a kia ceed 1 litre car, registration number DL69YJW from acorn kia dealership, marshfield Bank Employment park, middlewich rd in crewe [ postcode CW28UY]
The sales assistant informed me that the spare key was to be posted to me within 2 weeks.
This information was written on the invoice.
However i have still not received the key.
sales assistant paul woodier retired soon after that date so phil jones dealt with the query.
i have spoken to him on numerous occasions and every time he confirmed that the key was on its way. within 2 weeks.
I rang a sales assistant this monday past who stated they would pass the message onto Phil Jones.
He has not contacted me since.
I feel that because the sale has been completed that I am being ignored and no longer relevant.
Ordinarily I choose a vauxhall car but bought one of the kia range on the recommendations from my father, sister and brother in law who all drive kia cars. .
I know spare car keys are expensive to replace from experience and disappointed with the service from kia.
I would be pleased if you would expedite the process of sending my key as I didnt expect to be treated like this.
Thankyou
My address
graham Boswell
7 lisker court
Otley,
west yorkshire
LS21 1SY
email [protected]@gmail.com

Desired outcome: just send me the spare key to my address as promised please

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2:47 pm EDT

KIA Motors Selling a car with no repair parts

April 2021 I bought a 2021 Kia Soul brand new and paid cash. July 1 a deer hit my car, no fault of mine, and car was towed to repair shop Safford Collision in Salisbury Maryland. Repairs were done fast, but then I was told one KIA part was needed and car could not be driven without it and it was on back order 'indefinitely' from Kia. When my insurance followed up with Kia they were told the part was not yet even made and that KIA had sold the car knowing the part was not made or in stock and I would just have to suck it up and rent a car until they bothered to make it. So they sold me a car they did not have replacement parts for! I spent money on 2 weeks of car rental that only, ONLY were as a result of Kia not making the part and I want reimbursement.

Desired outcome: Refund amount of $1394.72

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2:26 am EDT

KIA Motors 2013 kia optima recalls

When I first got this 2013 kia optima, I was in love with right away. It had the best pick up and go power and is kinda sporty. This last 2 years I have had over whelming recalls on it. I no longer feel safe driving something with that many issues and really upset for the way I been treated during the recalls. I was hoping for kia to pay the car off and put me in something different but I'm figuring that won't happen and I'm trying not to file a lawsuit for issues that kia manufacturing made and put me through. I had a uncle who was badly sick and I wanted to go see him and couldn't because a recall on my car. I would hope someone can call me back [protected], I really do like kia vehicles, I just don't feel safe driving this one anymore and after seeing how many complaints on the same car as mine, I seem to not be the only one.

Desired outcome: For kia manufacturing to pay this car off

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jean Alvarado
, US
Sep 13, 2021 1:56 pm EDT

YOUR NOT THE ONLY ONE, i BOUGHT A used KIA OPTIMA 2013. THIS CAR HAD 120000 ON IT. DROVE IT A MONTH AND A WEEK THE ENGINE FAILED. NO WARNING UNTIL I HEARD A LOUD KNOCK THE POWER WAS FAILING ENGINE LIGHT STARTS FLASHING PULLED OVER. DIAONSTIC WAS DONE AND THEY TOLD ME I NEED AN ENGINE. REALLY? I FEEL FOR YOU. CARLESS AND FEELING TOOK. WHO HAS $5900.00 which is what mechanic tells me it cost to have a used engine NOT NEW BUT USED. to replace my failed engine. I too don't want to go through legal complications I just need a car badly. MY PROBLEMS HAVE JUST BEGUN.
YOUR NOT ALONE...

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Degme1
OCEANSIDE, US
Aug 11, 2021 9:56 pm EDT
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Turbo Charger Replacement, Lower Engine Block Replacement, Now Complete Wiring Harness Engine Compartment and Interior Controls Original Owner Not Even 59000 Miles): No Loner Car Or Rental Available .

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3:56 pm EDT
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KIA Motors 2013 Kia Optima Snow White paint.

I purchased my car new. My car is garage kept. My paint started peeling off in 2017. Dealer and Kia will do nothing about it. It's their bad product! I'm disgusted and will never buy another Kia. This car was my 4th Kia vehicle. 20 years ago I had purchased a used GMC Sierra truck blue and silver. The car was 10 years old when I got a recall from GMC for car to be repainted as the silver paint was delaminating. GMC stood by their paint, their product. Why doesn't Kia?

Desired outcome: I want my car paint fixed.

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10:23 pm EDT

KIA Motors 2011 Kia Sportage with 58,ooo miles

It has been a great SUV but now it will just shuts down all the electric. It won't let any electrical functions work. Won't let starter kick in, no radio, no door locks. Nothing electrical works. No one can find the problem. Does your company know what is wrong? I will buy another new Kia, but not if this can't be fixed. What if this only had 5, 000 miles and this problem occurred?
Send me what needs to be done.
Lloyd G. barkdoll
4701 E Cochise Dr
Phoenix, AZ 85028

[protected]
(email) [protected]@gmail.com

Desired outcome: Advice how to fix, send me what needs to be repaired so mechanic or dealer does over charge me for repairs. About cost to fix?

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Degme1
OCEANSIDE, US
Aug 13, 2021 5:35 pm EDT
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Guessing ECU Electronic Control Unit Is Caput. Or The Complete Wiring Harness Inside and Outside of The Engine Bay is Totally Short Circuited. Lastly Check You Battery Ground ..

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7:01 am EDT

KIA Motors Problem

Hello and respect,
Dear Kia manager, I live in Iran and I am a fan of your products and I bought a 2010 Kia Cerato car. My car has not been turned on for about a month and the authorized dealer of Kia Motors has not been able to solve the problem so far. I agree that my country is under political sanctions, but I am really facing a big problem. Please help me if there is a way.
And my question is, what could be the problem if the car does not turn on ?

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9:59 am EDT
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KIA Motors Kia soul 2015 vin # kndjp3a5xf7192023

Engine failure getting runaround on my reimbursement of $4000. Paid in 2019. I was told not on recall then received recall letter in January 2021. I submitted all requested documentation and asked for additional compensation. I was told should get my reimbursement by July 2021. I am now told still under review and could be another 3 months. UNACCEPTABLE. PLEASE HELP

Desired outcome: $4000. Sent immediately

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3:03 am EDT
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KIA Motors Complaint regarding non provision of vehicle picanto a/t

With reference to the above mentioned subject, the undersigned, Dealership Code 1081 PBO Number KMCD 3400774 has booked PICANTO A/T PMD 998cc through MCB Bank Khayaban e Itehad Branch, Hyderabad Pay Order No.[protected] dated 01-04-2021 amounting to Rs.2, 054, 000/- and amounting to Rs.35000/- in cash total Rs.2, 089, 000/- according to Federal Government (Industries and Production) policy for Automobile companies that if a customer booked a vehicle then company have to make sure the delivery of vehicle under 60 days if the period exceed from 60 days company have to pay KIBOR (7.45%) markup to the consumer.

2, 089, 000 x 7.45% (KIBOR RATE) x 120days (four Months) / 365 (days of year) = Rs. 51, 166/-

2. In this connection, the undersigned has booked a car PICANTO A/T PMD 998cc since 01-04-2021 more than 120 days have passed but still the car is not delivered to me due to this the company is liable to pay KIBOR amount (RS. 51, 166/-) from 01-04-2021 up-to date to me. Moreover in the financial budget year [protected] the government has removed federal excise duty (FED) and additional customs duty (ACD) on locally manufactured cars so the Undersigned /customer has paid 2, 089, 000/- to KIA Motors Crossroads Hyderabad, Now KIA picante A/T car price has been reduced to Rs. 1, 931, 999.99/- still KIA Motors Crossroads Hyderabad have not returned my excess money of Rs 157, 000/- and KIA Cross roads Managers still cannot give me Order Number. KIA Motors crossroads Hyderabad Manager namely Mr. Faheem Ahmed is a negligent person, he is also not attending my phone calls and he has blocked my number, Mr. Faheem Ahmed and their sales marketing/ Executive official also not attending my phones and KIA Motors Crossroads Hyderabad performance is very bad they show attitude and always talk unfair language which is not suitable for a Manager and he has down the rating/ image in automobile market & also in customer mind and customers is also not satisfy from KIA Motors crossroads Hyderabad performance.
3. It is therefore, requested to your kind honor that my payment of KIBOR (120 days) of Rs. 51, 116/- plus My excess payment on Car Rs 157, 000/- Grand total RS 2, 08, 116/- may kindly be provided from Lucky Motors corporation limited (KIA Motors Crossroads Hyderabad) in favor of the undersigned and also strict directions may kindly be issued to KIA Motors crossroads Hyderabad for providing order book number to me and also provide me a KIA Picanto A/T car as soon as possible as I'm suffering a lot difficulty to run my business smoothly.

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4:02 pm EDT
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KIA Motors Service

Hi, I have been dealing with Kia of Boardman Ohio for many years and have bought multiple (2 the last time in 2017) cars from them. My current car has had to have tires replaced a couple of time, due to our area roads being horrible. The last time I had replaced all 4 and got the road service warranty. I recently, I say recently, it was 5-6 weeks ago. Got a small leak. I took it into Kia to get it repaired and was told it could not be repaired. Then I was told they would check on the replacement warranty. Now I have NEVER said I wanted the tire replaced for free. I know the drill. Kia had me come into measure the tread depth that first week. I waited about a week and called, I was told that they had not heard anything and would find out and call. I have now heard the same speech for 5-6 weeks, with the latest being today. I have had oil changes and replacement work done in the past and was always satisfied with there job. I have sent a written complaint into them today along with a phone call and have not heard anything back. They have lost my business, but I want my tire replaced and NOW I want it replaced for free as I have patiently waited and had to fill my tire up with air ever couple of days! Thanks for you help

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1:21 pm EDT

KIA Motors Warranty on black chrome strips around window

Kia declined to replace the black chrome strips around my windows due to, according to them, normal wear and tear. The car is a 2020 stinger gt…the appraiser indicated it was faulty work and the strips were not sealed properly allowing them to start to oxidize. This is not acceptable in a car that is one year old and well taken care of. It is a problem that Kia should fix under the warranty. This is my 4th Kia and I loved my cars but will not buy again if they can't stand behind their product…plus they made me get two quotes for this $760…that is what they declined! They will lose a loyal customer over $760!

Desired outcome: Replace the molding

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3:31 pm EDT
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KIA Motors Pearl white 2015 kia sorento

I have case number [protected] but never had anyone contact me. My 2015 Pearl White Kia Sorento paint is peeling. This should not happen. I contacted the dealership where I purchased it from new, Wilson Kia Flowood, MS. They said they could not help me. I need Kia to step up and fix my Sorento. This is not a good look for Kia with this terrible paint job. Please help me.
Debra Ware
147 Links Dr. Apt 4E
Canton, MS 39046
[protected]@gmail.com
[protected]
Debra Ware

Desired outcome: Fix the paint or repaint top, hood, and sides on my 2015 Kia Sorento

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2:50 pm EDT

KIA Motors Gross negligent service!

I got an engine replaced in April/May 2021. I complained to the BBB to get my car back, which was expedited after I made the complaint. I called to get a follow-up service on the vehicle because it was not driving right after the installation. I was told there was "NO" appointments for the place that replaced the engine (Kia Ft. Walton Beach), and a two month wait for the one closest to me (Kia Autosport of Pensacola). When they checked it they told me there was no problems whatsoever except maybe the tires needed balancing. I balanced the tires and still had the wobbling/shaking while driving. I just took it to get the front end checked and they stated that it needs a tie-rod, lower control arm and possibly the cradle has been damaged (the part that holds the engine).
I believe Kia Ft Walton dropped that engine or the vehicle while rushing to get the vehicle finished because of my complaint to the BBB. I have a picture of my vehicle with a broken front shroud a couple of days after I received it from the dealership for the repair. I am looking at immediate litigation unless someone contacts me to resolve this matter. I could have been killed!

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Aubree Thurman
, US
Oct 25, 2021 3:05 pm EDT

Sooo I'm currently going through the same situation... my car broke down may 23rd got it back July 14th. They only want to pay me $600 in reimbursement when I have the black and white showing I spent 2000.74, I just want it back so I can pay of my credit help needed pleasecard.

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11:34 am EDT
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KIA Motors Problem in my kia sportage,2020,1.6 crdi,136 ch

Dear,
Let me introduce myself, Mr KEBIR, I am from Algeria, I bought a KIA Sportage 2020, GT-LINE, 1.6 CRDI, 136 Ch, from france .
Number : U5YPK812GML918862
At 5000 KM, I had a serious problem, I lost IVM-MODULE ASSY, valve-intake, valve-exhaust, the half cylinder head, and other parts .
For that, I come to you to help me.
i contact KIA france, and they refuse to include this problem in the warranty .
I spent lot of money to bought the new spare and i'm very disappointed

I can send you all the photos .
my email adress : [protected]@yahoo.fr

Best Regards,
Mounir kebir

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Mike agha
Oria, ES
Jul 27, 2021 9:49 am EDT
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Kia Motors vision is to blend cultures to become the best and most innovative automotive company in the
world by ensuring customer first and mutual prosperity of people . They believe they can achieve their vision
by creating the best in everything they do every day .

In reality Kia.España have made no attempt to strive towards this.

I purchased my Kia Sportage in September 2019, by June2021 the clutch had failed. Having many choices within my price range I decided that the Kia brands great reputation was the right choice. The car was a former showroom model with no kilometres .
1. I initially had problems driving to France from my home in Spain. On the 28th I went to a Kia garage in Saint Jean de Luz for help with problems with the clutch. They explained that they could not look at the car in detail for about a week but they let an engineer drive it to try and see what the problem was. After about ten minutes he returned saying he could not find a problem. I told the manager of my intention to drive to Paris and return via Barcelona, he thought that this should be no problem, which it wasn’t.
2. On the 6th July while travelling near home the cars clutch would not work causing me major stress and putting my family in danger. I managed to get home and arranged for a pick up truck to take the car to Lorca for it to be repaired. Although I was very distressed that the clutch had failed so early after my purchase I was nevertheless happy that the Kia warranty promises (which had been such a big part of the reason for buying) would make for a straightforward repair.
3. On the 14th I was told that the clutch was burnt out and that this was “wear and tear “ and therefore not covered by the warranty . I was not happy and challenged back.
4. After I challenged back I received a message saying that the clutch was now covered by a warranty but this was only for two years or 40000 km. The story had changed clearly because someone had realised that they could “hide” behind the fact that the car has done just over 41000km. I have pointed out that when I originally had a problem in France on the 28th it was well under 40000km. I have also supplied phone numbers and location details of the garage and the incident.
5. I have tried contacting Kia.com as advised but they as yet have not replied to any of my emails. Instead they choose to communicate through the Lorca franchise who are powerless to make any decisions themselves.

The fact that Kia head office in Spain are making zero effort to try and understand my frustration at being mislead by the my widely promised “7 year warranty “ choosing to hide behind loop holes instead, makes a complete mockery of a noble vision. It is what happens when big companies set out with great intentions but certain individuals within the group are unwilling or unable to join the journey. Frankly it is embarrassing.

I still have a hope rather than an expectation that you will do the right thing and compromise on this issue.

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3:00 pm EDT

KIA Motors starter problem

Title Starter problem
Contents VIN KNAFK4A65G5568074 Mileage 54, 000 Wednesday 07 My wife drove to the grocery store and came out 5 minutes later and the car would not start. It was not a battery problem as a new battery was installed October of 2020. From what I know and from other mechanics it is a starter problem. Should be covered under warranty except I was told that it had expired in April. There is no way a car this new and this mileage should have a starter problem! I bought this car because KIA has a favorable reliability record. Guess this is not the case. My KIA dealership gave me a repair cost of $840.00. I strongly feel this is a factory defect and KIA should pay for the repair. I have had several different cars over the years with way more mileage and years on them and NEVER had a starter problem. We have several functions we were supposed to attend and now we don't have a car. Rental cars are outrageous and also none are available. All of this does not bode well with Me! Thank you for reading this and I hope you can restore my faith in KIA.
Thomas F Girsch
email [protected]@aol.com
Phone [protected]

Desired outcome: Pay for the repair

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9:01 am EDT

KIA Motors 2nd egine replacement that it didnt need

My son rj ravas leased a 2016 kia forte from fuccillo kia of clay at 35, ooo miles approximatley 1st engine went said my son did not change oil i first thought thats stupid of my son who was 19yo at the time so i lrt my 1st thought they were correct so about 7months later we get a call car is done and we can pick it up 3/21/18 its runs for another 30, oo0 miles it doesnt start so i think to myself i just put a thousand dollars in it for winter 2020/2021so we have towed to kia of clay ny this date is october 15, 2020 the car is still there we got it back for a couple of days it did the same thing it did when we dropped it off in october 15 2020 so right away i said they put an engine in that car for profit that day we returned it was april 2021 and i call dealership all the time they say it needs this or that and they wainting for parts the date today is july 22 2021 it still in same place in parking lot it was 3 weeks prior to today please help us please so total time 10 months of car insurance and payments to ally bank

Desired outcome: REIMBURSMENT OF MONEY

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4:48 pm EDT
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KIA Motors Repair/service lack thereof actually

Worst service or lack thereof ever! Camelback kia in phoenix az had our kia sorento for 2 weeks never called to tell us what is going on it has 27k miles and had a main seal leak! They provided a rental car, a small vw jetta I have a family of 5 why I bought a 3rd row suv, when I complained they said we can pay extra for a larger vehicle (really we are paying $475 a month for a kia we cannot drive! When we picked it up drivers door has a couple large scratches (which they claim they will pay to fix) and the interior smells of cigarette smoke and we don't smoke! They tried to say no one smoked in it I am an ex smoker and the smell disgust me! The entire inside reeks of cigarette smoke! They just blew me off saying no one here even smokes which is bull! Horrible people to try and talk to or deal with
Kia never again. With other dealerships I have dealt with... Usually after service your car is cleaned not smoke filled stinky dirty like someone ate lunch it and door damage!

Desired outcome: Door repaired and detailed clean to remove cigarette smoke smell

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8:51 am EDT
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KIA Motors 2020 kia sorento

I paid for a trailer hitch and wiring harness over a year ago, when I purchased this brand new car. I have now missed two summers because I can't pull my boat, due to no wiring harness. I was not told this until after I purchased, If I had know it wasn't available, I would not have gone through with the purchase. Have been told it was back ordered, then I was told it was recalled.

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1:20 am EST
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KIA Motors Pearl white paint on 2016 Kia Sorento

My 2016 Kia Sorento's pearl white paint is peeing suddenly and rapidly. There is no reason for the paint to peeling. From the research that I have done it appears to be an issue and common problem for the pearl white paint on Kias to start peeling. The car looks horrible and paint appears to be defective.

Desired outcome: Repainted

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1:49 pm EDT
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KIA Motors 2022 kia seltos

Car is 2 weeks old was in stop and go traffic alert on car transmission temp high car almost overheated
Called dealership answer by service is to pull over and let car cool down — not acceptable response. Then called and spoke to sales rep told me to bring car in next morning to check diagnostics
They tell me 5 hours later nothing wrong with the car but then tell corporate that its my fault due to the clutch in the car
The car is an automatic awd there is no manual clutch in the vehicle take responsibility for your issues as this isnt the 1st time we see this on the internet with the seltos line.
How dare you treat customers this way. Its insulting and unprofessional. You get in the car with children and try not worry about the issue happening again which is what your rep advised me to do. Again not a response that should be given not a single apology given nor was I given a rental or a option for one.

Desired outcome: RETURN THE VEHICLE AND WALK AWAY FROM KIA CANNOT BE TRUSTED

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10:53 am EDT

KIA Motors Kia dealership (Ed Voyles of Marietta)

My wife and I had the worst experience we have ever had at a dealership at this dealership!
We made an appointment to test drive a Kia Sorento on a Friday evening for Saturday morning!
We were the first customer there Saturday morning and met with the salesman and did are test drive on the vehicle we wanted. My wife and I liked the vehicle and decided to try and make a deal. We had 2017 Infiniti QX50 and were offered 22, 500 at carmax so we told are salesman that we were going to go to carmax and sell the car so we could put $5, 000 down on the new vehicle because the rest of the money from the sale of are vehicle was going to pay off another loan to make room for a new car payment. The salesman said he talked to the finance manager and he said they would buy the Infiniti and cut us a check for 17, 500 and the rest would go for the down payment ($5000). We said that would be fine. We told the salesman we had are own financing from capital one and if they could meet the offer that matched or was better than capital one then we would use there financing. On there website they had the vehicle listed for $39, 500 and our financing was for the list price of $41, 000. Well the salesman comes back with an offer with price of the vehicle at $42, 000. I showed him the price listed on the website at $39, 500 and he said oh I'm sorry I will go back and get that fixed for you so he goes back to his finance guy (keep in mind I had not told him the finance offer from capital one yet). He comes back with another offer and it was still higher than what capital one was giving us so we told him we would just go with the capital one financing offer and we then showed him the offer and offer code from capital one.
He goes back to finance guy and comes back and says they will take our offer from capital one with $5, 000 down so we agreed to the offer! We go into the finance office and start signing the paperwork and even bought the maintenance service add on for the vehicle. I gave them the keys to my Infiniti and they took the tags of my car and gave us the keys to the new car and we signed our title over to them and that's when the scam started! The finance guy looks at us and says how are we going to pay the $5, 000? My wife and I kinda looked at each other for a minute and then I said we are giving you $5, 000 from the sale of the Infiniti. He said well what about the other $5, 000? I said we are only putting down $5, 000 dollars! He says we'll the salesman made a mistake this deal is with $5, 000 from the sale of your Infiniti and another $5, 000 from you and I ask the salesman if you understood that and he said you did. Well that's when I realized that they were trying to scam me our of $5, 000 dollars and I was starting to get really pissed! So he calls the salesman in and the salesman starts to apologize saying there was just a misunderstanding. The finance guy looks at us and says hang on I will work with numbers and see what I can do and it didn't take him long to come back with a car payment well over $100.00 more a month than what we had originally agreed. He could see my wife really liked the car and we had already signed are title.
So that alone put us in a predicament because the title would have to be redone since we already signed and dated it for that day and would have to buy a car that day or go to the tag office and have the title redone because you can't make corrections on a title once you sign and date it you have to get another title issued and I know they new this! Well I really didn't care at this point I got up threw the new car keys at him and said for him to give my keys and put my tag back on my car we are leaving. So the finance guy goes out and tells the salesman to put our tag back on our Infiniti before the big guy kicks your butt! He used different words but I won't write them here!
So we got back in our car in shock at how scummy this dealership was regrouped and went to another dealership (subaru in Kennesaw) to look at the 2nd car on our list. We ended up buying the Subaru at 1.9% interest rate with same deal for our Infiniti with $5, 000 down and the dealership cutting us a check for the other $17, 500 a couple of days later so we could pay off the other loan!
The Subaru of Kennesaw dealership was awesome and honest!
Well I thought we were done with the Ed voles dealership forever and put the experience in the past! Until yesterday when my wife and I got a letter from Kia finance saying they refused are loan with we never applied for because are 810 credit score and other factors we're not good enough! Really! so these scumbags at Ed Voyels Kia ran us through Kia finance just to make a mark on our credit report! If we were not good enough to get financing through them then how did we get a 1.9% financing loan for our new Subaru? I know this is along review but wanted make sure that no one else has to go through this!

Desired outcome: To keep others from experiencing this!

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KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

How to file a complaint about KIA Motors?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

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Contact KIA Motors customer service

Phone numbers

1877 542 2886 131 542 More phone numbers

Website

www.kia.com

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