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Customer Service

1877 542 2886 (Canada)
131 542 (Australia)
8800 301 0880 (Russia)
1800 888 542 (Malaysia)
+82 234 641 114 (South Korea)
+1 800 333 4542 (United States)
+44 333 202 2990 (United Kingdom)
+353 16 497 493 (Ireland)
+43 800 784 777 (Austria)
+32 27 296 979 (Belgium)
+31 888 542 542 (Netherlands)
+41 627 888 899 (Switzerland)
+966 920 014 200 (Saudi Arabia)
+27 117 768 800 (South Africa)
+94 112 342 725 (Sri Lanka)
12, Heolleung-ro, Seocho-gu
Seoul
Korea (South)

Complaints & Reviews

misrepresented car loan

I bought a car from them one year ago the car was sold to me
For six thousand dollars more then its worth, I was told I could come in after 8 months of paying and get it re financed
Also, I tried and was told I could not because the car is only
Worth 10, 000 and I still owe almost 17, 000. They wont do anything to help me, the car is changing colors and keeps having mechanical problems. All I wanted from them is a trade in or something else but they just shoot me down. I pay 400.00 a month car payments and feel like this company does not care.

  • Vi
    Virginia Jun 17, 2009

    We need to here about all these bad companys!!!

    1 Votes

bad service

Bought what was thought to be a NEW Kia Rondo 2008 on June 21, 2008 Yet it had 951 miles on it and It i...

muti failures

total motor replacement at 24 488 and 39 411 radio replaced at 768 miles, battery replaced at 13 631 valve...

low gas mileage

I bought my 2005 KIA Spectra5 new in September 2005. My intitial gas mileage was 15 mpg. I was told it would increase and be at or near the sticker mpg after 6000 miles. At 12.000 miles on the odomenter I now get a rousing 19 mpg in town and 22 mpg on the highway.
Needless to say, I am disappointed! When I ask about I am told over and over again that I am driving it worng. I have driven many cars in my 65 years and am so very suprised to learn that I don't know how to drive this 4 cyl. automatic car.
I can't even get a service department to take it in for a look see.
I tell everyone who asks me about my KIA not to buy one. I will continue to do so.

scam

You won 470000 from Kia 2008 sweepstakes. Contact Ms Stacie Monroe via email: stacie.[protected]@ymail.com with your secret pin code KIA/001/11234 and your refernce number TYT:[protected]/06. This message was sent using webmail.coqui.net

  • Ra
    Rachel Aug 13, 2008

    i just got one of those too. same 'secret' pin code and reference number. i didn't try contacting her though.

    0 Votes
  • La
    LaShawn Martinezs Sep 03, 2008

    I received this one also :Agriculture Bank of China
    Guangzhou Taojin JieFangBei Branch. 2. Dongguan, P.R.China
    Email: [email protected] & [email protected]
    T/T Dept. Direct Tel: +86 150 194 45156

    Attention,

    We received approval from Kia Motors Corporation Lottery Board (KOREA) to process and release the sum of US$:530, 000.00 as your Kia Lotto winning prize.

    In this regard, you are required to send the followings:
    1). Your direct phone number for easy communication.
    2).Your Identification (Passport or any I-D Card) by email attachment for immediate processing of your payment documents. The I-D is needed for the processing of your payment documents.
    3). You re adviced to forward an account where you want the funds transferred in your favour.

    Bank Name:
    Bank Address:
    Account Name/Beneficiary:
    Account Number:
    Swift Code:
    Routing No: (If any)
    Branch No: (If any)

    Upon the receipt of the information requested above, your payment will be processed and released to you as instructed by Kia Motors Corporation Lottery Board.
    Send the information requested as listed above.

    SEND YOUR MAILS DIRECTLY TO T/T SECTION THROUGH:
    [email protected]
    Act swiftly and be guided accordingly

    0 Votes

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just plain double talk from this company

I have a 2002 KIA Sedona with 54, 000 miles on it, bought it new so I am the only owner of this piece of crap. All scheduled maint. has been done by authorized KIA dealers. I took it in for its 60, 000 mile maint. check-up and was told that the timing belt needed to be replaced. After looking in the Warranty book I found that this is considered a part of the 100, 000 mile power train warranty so I approved the work, thinking that it was covered under warranty as stated on page 4 in the booklet under Power train coverage. To my surprise when I went to pick it up after 2 days, I was hit with a $600 timing belt charge with labour. After a long discussion with the service manager with no results, I called KIA Customer service in California. I was told that the timing belt was not covered because it was worn and since it is rubber it gets worn out, however if the new belt broke, they may cover that. I read this dummy who could hardly speak English word for word from the booklet that says the timing belt is included in the 120 month/100, 000 mile warranty. She then asked me if I felt that they should be required to replace the tires too if they were worn out. I told her this was a completely different situation, their service techs said the belt was bad and needed to be replaced, and this is a warranty part and she again said that this belt wearing out is considered normal wear and tear, so it is not covered. I told her every part on the vehicle has wear and tear so what was her point in that statement. She told me that rubber wears so it is not covered and the dealership was well within its rights to charge me for replacement. I asked her what kind of warranty plan do you people have. She then said if the belt had actually broke it may be covered under certain circumstances. I told her that was the dumbest thing I have ever heard to allow a belt that the dealership said was about to break before they might consider it under certain circumstances, I asked her what circumstances, and she said it is on a case per case basis. If I would have said do not replace it and it broke, they would then tell me that we were advised to replace it and since we didn't it was our fault. Talk about a bunch of double talk. Why put this part in the warranty booklet if it is not covered? I told her when my headlight went out on my Explorer, Ford picked up the tab 100% with labour and that went out because of normal wear and tear, but she again went off on how rubber wears and so they could not cover that. I will never buy another KIA ever.

  • Mi
    Michelina Galante Sep 04, 2008

    I know how you feel I just had the worst experience with Kia Motors myself ! I do not recomend this company

    0 Votes

engine blows and warranty is not valid

My timing belt goes out at 65000 mile and blows my engine up. When I called KIA they said that the engine is only warranted up to 60000 miles and will fix it and add the bill to the already existing bill I have. Who knows a car that the engine blows at 65000 miles and isn't mad? And do they know that engine for this car is hard to come by just for the fact that this has happened to the same car over and over? And what happened to 100, 000 mile bumper to bumper warranty? Doesn't the engine fall in between the front and back bumper? Mine did until it blew and we had to take it apart.

Kia gives out false advertising and I wouldn't dare tell anyone to go buy any car from them because they won't be satisfied and everything that goes wrong with their cars are not their fault. They just want the money and I would suggest to buy a car that will hold up and be worth the money that is actually paid.

  • Jo
    John benson Sep 18, 2015

    What their shop tells you and what is in the owners manual is worlds apart.these kia shops deliberately lie and sell maintenance the owners manual does not call for.my owners manual says 7500 miles for oil changes, so every 3000 is a ripoff.since I use Mobil 1, changing oil at 3000 miles is pure stupid, and just greed on their part.and the owners manual does not list a 30, 000 transmission flush, or a 2 year 24000 mile coolant flush.

    0 Votes
  • Ji
    Jim Deffley Jan 21, 2016

    Same thing happened to me had 4400 as in 4 thousand 400 miles on a rebuilt engine. I was told there was no warranty on the car after I picked it up. My wife broke down on a very cold and damp day (after hours at dealership) I had my car towed t o my mechanic who put it on the computer and was given a fault of Camshaft position sensor and Crankshaft position sensor. He replace each and the engine was not in time so he suggested I bring it to the dealer who rebuilt the engine. they told me that the repair(rebuilt motor was void because my mechanic replaced the sensor. 4400 miles and there is not doubt in my mind the problem was with the repair technicians at the dealership who did not properly repair the engine. As the person stated Kia blames someone else. This after they gave me the run around for over 4 months. And they want to rave about quality. After being told no warranty when I picked up the car with a supposed new engine WHY would i bring it to the dealership to repair. They want $2500 to fix now. I appealed and after being told I would have an answer in 2 working days it took me a week and several phone calls to get the answer...It was the same exact wording from the service manager Not covered because an outsider worked on it. Did not know there was any kind of warranty on the rebuilt until this time 12000 miles (I only had 4400)

    0 Votes

bad car

I bought my car on 6/10/08. I drove it home and later that night I went to leave and the car wouldn't start, it sounded like it was trying to turn over and wouldn't. Before I left the dealership they said the car went through a carfax and a 181pt inspection and everything was checked out on the car. I went to pick up my parents the next day to take the car back and it died on me twice on the interstate. We noticed that it was leaking oil and it had an oil trail all the way up the driveway. The service guy confirmed that it was oil and they wanted to keep the car to figure out what was wrong. They said that there was something wrong with the thermistat and they replaced a $25 part on it. They called me to come pick it up and when we got there it was sill leaking, but this time it looked like anti-freeze. They came out and looked at it and one of the guys said that he hoped it wasn't the head gasket. I went back on 6/13/08 to ask for my money back on the car and they refused to give it to me. They said nothing was wrong with the car. I believe that they're trying to screw me over because I'm a woman. The car hasn't held up to the 181pt inspection that they said it passed. I'm really concerned that there is something seriously wrong with the engine and I think the car is going to die. I asked them to show me all the paperwork on the car showing what they serviced before putting it on the lot and everything that they replaced. The manager couldn't show me any of the paperwork. When I went back to look at the car I noticed that the bumper was hanging down in front and there was a big scratch on the left end of the car. Both of these blemishes was not on the car when I bought it, so I want to know where they came from. I just want my money back for the car since I don't think I got what I paid for and what they said I was getting.

  • Tr
    Trolio Oct 12, 2009

    I went to purchase a vehicle on 09/03/07 from this car dealer ship, I spoke with a young man I told him what I wanted my payments to be and how much I had for a down payment. I had looked at a specific vehicle but they told me I had "light" credit so they had another vehicle and I could get this vehicle for 8/9 months and switch vehicles. So I agreed to get this vehicle I took the vehicle home, before I took the car home I was told I needed to pay my payments at any chase .I was also was told to lie on the interview the bank gives. And when the bank called the dealer. The dealer called me and said that I had to put more money down after I already had the car. I told the dealer could I get my deposit back cause I did not have any more money.

    And the dealer told me I could not get my money back. Then I received a call from the dealer after that to say chase would not be financing me. Now I have a vehicle no bank to pay but the dealership says the car is mine and the title is still in their name and I have no plates for the cr and the owner of the dealership said continue to drive with those plates and if you get stopped we will pay for the tickets and we will try to get you financed from someone else.

    So I am stuck with a car that I am not financed for and can't drive!

    0 Votes
  • J1
    j12house Feb 14, 2011

    Purchased a KIA brand factory approved front protector(bra). After 6 months the material is coming apart. I was lead to believe the item had a 1 year warranty. Niether the dealer or KIA will honor their warranty.

    0 Votes
  • Lo
    Lori1234 Mar 19, 2011

    I purchased a beand new 2017 Kis Sportage on 1/14/2017. Loman Ford paid off my existing car, Ford Mustang. 30 days after the transaction I received my monthly statement from Ford for the Mustang. Upon contacting them I was notified that Loman never paid the car off. When I contacted Loman Ford they apologized and sent out a check immediately. Several days later I was contacted by Ford, the check had bounced. I made numerous calls to Loman Ford with no return calls until I threatened to show up there and inform customers of what has happened. A check was finally overnighted to Ford. GThe following week I dropped off the title to the Mustang that I received in the mail. The following day (today) I have a malfunction light lit in my car and have been waiting for someone to call me back since all employees are in a meeting..

    0 Votes
  • Sh
    ShellyKC Jun 01, 2011

    I have a 2017 KIA Sorento and have had the same part go out twice. I bought the car new and can't believe that the same part goes out every 30, 000 + miles. The ESC Off light displays and I lose engine power/acceleration. Looks to be a common problem and I think KIA should pay for the part. I called your customer service only to be told that I am out of warranty (69, 000) even though the part doesn't even have 32, 000 miles on it. I wanted to speak to the district manager only to be told that he doesn't speak to the public. Last I knew I was your customer, now that something is wrong I am the general public. If this is what KIA is all about, I made a terrible decision of purchasing a KIA in the first place.

    0 Votes
  • Mm
    M. Mehditabar Apr 21, 2014

    this is the second letter sent on March 18...

    Thank you for your quick response, I have been contacted by your
    representative in Iran on March first. I have explained my situation
    to them and still waiting for an answer.

    I would like to elucidate this annoying situation that I am in to you;
    Since 21/11/2017 I have subscribed and paid cash (639.258.000RLS.) for
    a Cerato 2017 model 2017 to be delivered on 19/02/2017 the only unpaid
    part was the %5 taxes; three months and 10 days later (29/02/2017)
    not only I did not have my car but I have been asked to pay another
    (420.000.000Rls.) + %5 taxes in order to get my car. Their explanation
    to such action was that the exchange rate has gone up since then.

    It was unclear to me as of why I should pay the profit on my
    investment to them if so I must charge them the interest and the
    profit on my money for the past 16 months.
    I took my case to the court and won the case as they had the option to
    protest they took it so that they can buy some time.

    I am a retired employee and this money was the result of 30 years of
    my hard work. It is hard for me to assume such huge failure in my
    life.

    I am asking you to intervene and integrate your representative here so
    that we could end this matter here and now. This cannot be the policy
    of a respectful company such as kia which I was proud to have a car
    from.

    Sincerely yours,
    M. Mehditabar

    0 Votes
  • Tr
    tric May 31, 2015

    MY Car does not run properly since more than 3 years... I bought it new full options in a garage ... In Luxembourg.Kia Bruxel is responsible for organizing an exchange of My car as they decided To stop the search of the problem. that s what They told My garage but i can not get any of thèm on the phone In Bruxel ... I am still waiting since 6 months for News... They were anyway vers slow by trying to fix my problem...

    0 Votes

lotto scam

"lotto" <[protected]@yahoo.com.cn>

Kia international lotto (headquarters)
Customer service department affiliate of seoul korea.
No: 486/90 nasiha road seoul korea

We are pleased to inform you of the announcement made today, you are among the winners of the kia car international promotion program. participants were selected through a computer ballot system drawn from 1, 500, 000 email addresses of individuals and companies from all parts of the world as part of our electronic business promotions program.

As a result of your visiting various websites we are running the e-business promotions for 2008. you/your company email address, attached to ticket number [protected], with serial number 207-01 drew the lucky numbers 10, 71, 1, 90, 17, 65 and bonus number 71, your insurance number: fls041/ 296l /gmsa and consequently you won in the second category of the kia fortune lotto draw.

You have therefore been approved for the payment of the sum of us$530, 000, 00 in cash, including a kia picanto car as the winning present for the second category winners. this is from the total prize money of us$1, 950, 000.00 shared among the international winners in the second category.

Congratulations!!!

Contact our agent and submit your full names so that they will re-insure your winning fund under your full names, include the name of the port nearest to you so that the shipping of the kia picanto will be direct to such port for your clearance.

To begin your claim, call our claim agent or send email immediately to:-.

Certificate agent:
Mr. hu wang
E-mail: [protected]@yahoo.com.cn
Phone: +[protected]

Note: in order to avoid unnecessary delays and complications, please state the followings:

1. full name:
2. address/contact number:
3. country of origin:
4. age:
5. occupation:
6. tel/fax:

Sincerely,

Ing chuny liu (mrs)
Hon cordinator

  • Jo
    Johhann Jul 27, 2008

    Dear friends, Please tell me where I can complain and get yahoo accounts closed as the scammers are yousing my name for scams and I want that accounts closed so that they cannot use it
    Regards
    Johhann

    0 Votes
  • Jo
    Joyce Morrison Sep 04, 2008

    I also recieved and email from Kia motor corp in Korea stating that I had won in their lottery. I retuned with an email for more information and have not heard from them. Can we spell SCAM!

    0 Votes
  • Mo
    moogirl Nov 17, 2010

    I had recently contacted a medical company in Canada to receive yaz which is a birth control. When I found out the price i didnt want to deal with them. After that...they hacked my yahoo address book and are continuously emailing everyone in my contacts...They are sending out an email about viagra. My Fiance along with many others are getting angry about it. The email address that is sending this out is, http://cosac.info/2.php Please tell me what I can do to stop this. every once and awhile they email me and i spam it, but they still keep doing it and keep sending those emails out to my contacts with it showing it being sent from me. I need this to stop...

    0 Votes
  • Re
    Reviewer86079 Aug 31, 2015

    My e-mail is not going . whenever i send email, those email come back in inbox . I complained to yahoo yesterday about this . but this is not yet solved . Will it be solved immediately ? Can you do something for solving this problem ? My email address is [email protected]

    0 Votes

bad engine

I have A Kia carnaval with 100000km engine stop taking to Dealer for repair the dealer strep down the geer, engine, ac, and evry thing else in the engine afer that thay told me to bay 1500sr for taking the engine downe and thay will install new engine for abut 20000 Sr i refuse and told thim to over hull the engine thay refuse .
i took the car to a local shop and thay repair i want the company to bay me back the 1500 Sr thay took for nothing
Mufareh A. Assiri

kia motors email lottery

From: lim yen cheng Subject: goodnews! To: Date: thursday, april 17, 2008, 9:22 pm Kia motors worldwide...

scam

Scam: Kia motors uk limited 19 ul, essex, pe9 2yp, London united kingdom. Kia motors car / cash award...

inappropriate action - vague display

The most recent ' Flash Dance ' Kia commercial is unacceptable. Hip movement towards car and commercial is offensive

  • Ro
    rogerd8235 Jan 10, 2008

    the car is crap and so is the commercial, I am embarrassed when I watch it in front of my kids. I bought a KIA a few years ago and traded it in a month later and lost several thousands of dollars in the process, but the car had to go. It fell apart daily and had absolutely no power in 4 wheel drive to get up hills when it was snowing. What a death trap!!
    The commercial is a sexual parade that is not appropriate for any programing. the FCC should remove it.

    0 Votes

air bags did not deploy!

I have a 2004 KIA with 33804 miles on it on march 5, 2007 I have a serious accident and my AIR bags did not Deploy.... Only GODS MERCY SAVED ME...

  • Na
    Nate Kepros Jul 07, 2008

    My Daughter was just in an accident with a 2005 KIA Spectra. The entire front of the car is gone. Her airbags did not deploy. We bought the car new and there was never an accident before therefore no reason to reset them. Thank god she was not injured but her boyfriend sustained a large cut to his eye requiring 18 stithes after hitting his head od the dash. they were both wearing seatbelts. Ihave to wonder if there is anything we can do

    0 Votes

extremely dissatisfied with kia motors america

We have a 2005 Sorento that since almost new has had a highly intermittent shifting problem in the defective manual transmission.

We have documented several times via telephone and by certified letters to Kia Motors America Inc. When we asked, Kia denied any other documented cases of our problem.

Even though we have confirmed that we are not an isolated case at the dealer and this problem is a serious safety issue Kia Inc. refuses to honor their warranty and will not replace our transmission (or anyone's with this exact problem). For the record, the dealer has been extremely courteous and professional but we understand their hands are tied due to corporates indifference.

We are not surprised that Kia has not duplicated the intermittent shifting problem during test driving but that does not mean it does not exist. Kia will not accept responsibility for their vehicle. Kia Inc. is "dropping the ball" big time.

Keep in mind that we are dealing with a defective component that impairs the safety of our vehicle and endangers our lives. (We are not talking about just a luxury item i.e. clock, cd players etc.)

Kia dealers have informed us that very few manual transmission Sorento's are sold in the USA so our problem is appearing in very limited numbers. Perhaps too few for a defect to become apparent. If more consumers were complaining of their unsafe vehicles due to defective transmission then Kia would be forced to give this problem the immediate attention it deserves. A recall begins with just one consumer's complaint.

We are sickened by their non-solution to our problem. We have documented repeatedly with Kia Inc. that our Sorento is an unsafe vehicle and should not be allowed on the road until it's defect has been corrected. As far as Kia is concerned the problem does not exist.

Kia's message to us is that they do not value our safety in a vehicle they manufactured. DISGUSTING!

If the situation were reversed the very same Kia Inc. staff adamantly refusing assistance to us would understand how frightening it is to be driving our unsafe Sorento and would insist that Kia Inc. take full responsibility and immediate action to correct the problem. I seriously doubt they would accept Kia Inc. telling them there is nothing they can do to help them. If those same Kia Inc. employees were behind the wheel of our unsafe Sorento with their families including their young children or young grandchildren maybe they wouldn't be so quick to deny that the problem exists.

Here is what happens when we are driving our Sorento: intermittently, suddenly we can not shift gears at all and of course, the vehicle will not move at all. It has happened upshifting in first pulling away from lights and pulling out into traffic and upshifting and downshifting in higher gears. We have been in the middle of intersections, in city traffic and highway driving. We immediately turn on our emergency flashers and wave other drivers around us while they are honking, yelling, and slamming on their brakes to avoid hitting us. We repeatedly try to shift gears and finally get it to shift again and move to safety. Very unsettling to say the least.

My wife is afraid to drive our vehicle and I fear for her, my children and young grandchildren, as well as my own safety. Every time we make a left turn or pull out into traffic we wonder if this is the time it will happen again. Driving is stressful enough without this added dangerous burden!

We are absolutely shocked and disgusted at Kia Motors Inc.'s unacceptable customer service. We are not being unreasonable by asking for a replacement transmission. At this point we should be asking for a replacement vehicle! We don't even know if a replacement transmission will be defect free or have the same problem but we have only asked for new transmission.

  • Ri
    rita Wyke Apr 07, 2008

    I have a kia sedena 2004 which i had to get my trans replace thank god i was still under . however my time belt had to be replace, my heat and cooling unit and my steeling is now broke I HATE KA

    0 Votes
  • Valerie May 16, 2008

    I was sold and installed bad breaks when I attempted to returned the worker stated that the life time parts warranty had expired. I would not accept another KIA or have car services at a KIA dealership if they both were free. The car is good until it have to be services. the car is only 6 years but I have had the brakes services 12 times the car was brought for my mom but I had to take over the high payments (another story) fear of one day mom in a ditch because of the brakes had other service done at the dealership and was not pleased I brought mom a Honda and she has been very pleased.

    0 Votes
  • El
    eli ase Oct 25, 2009

    Report all these problem together with documented proof to the national highway safety administration. If they find that this is in fact a safety issue they will order kia motors to issue a recall.

    0 Votes
  • Mi
    MikeyBedford Nov 13, 2009

    I have a kia sorento 2007, I brought it in for a recall on the brake light switch behind the pedal. They suggested I change the cabin filters as well as the air filter which I did and asked them that they change the oil while they have it. Well, what a mistake, theres a plastic cage that sticks down through the oil filter to keep it in place and wouldnt you know of course it was broken and they say it fell down in to the engine. So $1800.00 later for the repair and $317.00 for a rented car while they had my truck 6 days its fixed. I stopped payment on the check after I drove away thinking that KIA would do something about it because I still have approx 20, 000 miles left on my warranty "NOT" the repair service tech said it was the guy before him that broke it wouldnt you know and of course KIA took that hook line and sinker. I live in Manchester N.H. so if you go to their KIA'S site and find the closest dealer in the 03103 area code you will see which crooked dealership I had to deal with for this. Great job by the government to let cars in this country that promise the world to sell, go ahead try to collect on any warranty issues with this company. There is a loophole for every part on these automobiles. And the government lets it go on and on and on and on without stepping in. Mike H.

    0 Votes

another extremely poor quality kia vehicle!

Here are the problems I had with my 2002 kia sedona ex: Gas gauge – after filling up with gas, the...