KIA Motors

I called for roadside through my kia service contract, for a tow to Kia for service with tire couldn't drive. Call this morning at 8 am roadside didn't show up until 2pm, then I was told it would take 2 hours to get one new tire put on my 2023 Kia KZ , with less then 11000 miles bought from kia at Carson. This is unacceptable, no empathy or any concession for the inconvenience. The worse, every time I come for service it's always the same issue- make me not want to buy another kia ever. Today date is Oct 30 2023

Several years ago I bought a 2014 Kia Sorento. I loved the car. Recently the engine needed to be replaced and your company replaced the engine at no charge. I opted to buy new belts and coils at a cost to me at your dealership so I would have everything new. Two weeks after the engine was replaced, the transmission went out. The service dept. told me I would need a new transmission. I questioned them as to why the transmission went out just two weeks after the new engine. Every service tech I talked to basically blew me off and said it happens, and we can't help you. I recently went to the local dealership that had my car and told them I would like to buy another car but would like some consideration for my other car, since I believe it is because of the work you did on the engine that caused the transmission to fail. Everyone again blew me off and ignored my complaint. I ended up buying a car, I feel at an overpriced cost and received nothing for my concern. I felt ignored. Rather than post on Yelp every week and complain, I decided to contact you first. They did give me some money for the car as a trade-in, but I don't feel it was enough, considering the situation.

What do I want? I want to be heard! I want something to make me feel good about buying a car from one of your dealerships. I have a bad taste in my mouth, Honestly, I like my Kia; I am just not happy with the service. I would like some type of compensation for the car I purchased to show the Transmission issue.

Sincerely,

Greg McManus

My vehicle with registration number DL10CP8286 get serviced at Sparsh Kia Moti Nagar Delhi-110015 on 22-10-2023. In the service wheel balancing and alignment was also done for which they charged me Rs.1450/- but when I drove the vehicle very next day I find out that the alignment is still out for which I send them the video right then only on the service group created by them and asked them about the issue on 24-10-2023 but still haven't got any reply from them.

Last time also when my vehicle get serviced there on 22-02-2023 I raised this with them that the vehicle alignment is not done properly but again that thing was not listened as that was being done vocally due to which I'm writing this mail as I want things in writing now by Kia itself because I'm fed up by the dealer services. I was charged both the times for these services which was not done properly or I guess not done at all. Kindly look into this matter so that I wont get harassed again and again by your dealer.

I also have the video but it wont get attached as it's size is too big.

Hi,

Naza Kia was the distributor for Kia cars. Recently Dynamik Jaya took ownership of the sales and service. I have owned Kia cars since the year 2004. In fact i do have a Kia optima year 2004 clocked 276000km and its still running without engine or the fearbox failure.

As being a trust worthy brand. Then i bought my next Kia Sorento in 2012, Kia Cerato in 2016, Kia Carnival in 2018 & Kia Sportage and Kia Optima GT in 2019. With the number of cars lined up, it shows how i love Kia cars since 2004.

I had all the knowledge and expertise from Naza Kia, but i have my faith and trust down with Dynamik Jaya. They are so much focusing in saving cost and would all the possibilities to push back warranty related matters. You can read through email tread, it shows that my car bought in 2019 comes with 5 years with unlimited mileage claim. As taking over the Naza Kia ownership, my warranty had been terminated 1 year earlier for my Kia Sportage and 2 months earlier for my Kia Optima.

Furthermore, my dashboard started to crack and they claim it was due to cut with a knife. Transmission shift shock, has been open for more than a year, no action till now. They have come back with some solution to install a data logger, which doesn't make sense. Reason, it doesnt logs automatically when there is shift shock, instead i need to press a button to log in the data. By pressing manually, I would only do it after the shift shock and the data logger will not capture the data in real time. Ending up, the data logger will show no issue and most likely my claims gets rejected as usual. My question, if it hardware related and if ecu is not capturing the error, how could the data logger would be able to do so. They unable to answer. I hqve sent my for several occasions for inspection but untill today nathing was replaced for instance the valve body or the transmission filter if it would resolve the issue. I find Naza Kia was very responsive and fast tonaction on customer complaints. Dynamik Jaya is totally opposite. I am not sure how this helpes from a branding, Kia in MY will decline as a result of poor customer service and cancelling warranty earlier without proper notification.

Above is all about the Kia Sportage. On my Kia Optima, power steering had a screaming noice. Kia authorised service centre diagnosed and found it is relate to power steering, until now no action. Kia HQ expect me to drive from south to North which is around 350km to prove the power steering noise is coming from it. Video was taken and provided as evidence and yet, they are requesting to view themselves. Also, warranty suppose expires in May'24 but they claim Naza Kia submitted they claim expires in Mar'24. Vehicle purchased in May'19. The math still doesnt make sense.

I am not sure if this the right channel to escalate, please redirect me to the relevant department for further action. Thanks

Dear Sir(s),

I have a KIA Sportage 2018 model which I already bought brand new from Al-Jabr, Saudi Arabia. Unfortunately, I have some serious problems with the car nowadays which I think are due to bad manufacturing. The panorama does not work properly. If it is open, it does not close easily. Consequently, I decided not to open it again. In addition, there is a big stain in the colour of the hood. Moreover, there are cracks in front of the passenger next to the driver. Finally, there is a strange smell once the A/C is turned on. I have contacted Al-Jabr and they informed me that I have to pay for all those problems to be fixed since the warranty is expired. My question is: Do KIA cars last only for just 5 years?

Regards,

Attiya Atta

I am very disappointed with the service i received from Tim the service advisor in Quakertown p.a.

I had my car Towed from NJ to Quakertown for service on Oct 14, 2023.

Tim greeted me and told me where to put my car and that it would be Mon or Tues before anyone can look at it. That was fine with me. I then asked when will i be able to get a loaner until we resolve this issue he said you are on the list but we do not have anything right now. I called every day to see what the statis was he would say like i told you on Sat that it would be Mon or Tue before it would be looked at. I then asked about a loaner again he said i told you on sat and nothing has changed. It wasn't until i spoke to my male friend on Tues and explained to him how Tim made me feel every time i call because i was dealing with a lot already trying to get a rental so i can get to and from work and i told him that i didn't feel comfortable talking to Tim. He then asked me for all my information. He called and spoke to Amy and she was able to tell him more than i knew about my own car. He then called me back to tell me what she said. On Thurs Oct 19th i went to kia in Quakertown and spoke to Tim he said he was waiting on the resolution team. I asked for the number and called and was told that he has not submitted the case yet. I then called and spoke to Amy to request if someone else could handle my case and explained how Tim treated me. she said he left early and would not be back until Mon Oct 23rd 2023. My Friend calls again and he was able to talk to Scott and i received my car the next Day on oct 20th 2023 and it was not the engine that Tim said. Because of Tim i rented a car then returned it to find a cheaper one because of him i spent a lot of unnecessary money and missed work because of the added anxiety. I really would like to thank Scott for always being pleasant and helpful on all my visits since i owned my car.

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Hello I have a 2014 Kia Sorrento and the paint has cracked, split and fell off as thousands of other kia's... What is Kia doing regarding this issue.. This is my second time trying to contact you regarding this issue. My car looks horrible, No one should have to deal with this on a vehicle. Kia needs to make this right. As you can clearly see in my photos, this is just not normal ware and tare on the paint. Its a bad paint job just like the others, It should not show signs of rust either. :( come on Kia do better..

I have owned this car from new and has always been garaged. It does have a few miles on it but have always been serviced by Kia or Hyundai. Last year the car developed a noise when you first start the car. I looked it up on Kia web site and found that it is a timing belt tensioner in which Kia knew was bad as they have a new part and part number for. This is an expensive job but Kia is not interested in doing anything about it. The most recent issue is now it is overheating, and Kia said I need to replace the engine at around $9,000.00 dollar because they are having issues with head bolts that were not correct.

I received a letter about another issue and that they would extend the warranty to 150000 miles. This car has only 120000 miles and I believe that both of these issues should be covered as they are known issues and very expensive.

My 2023 KIA Niro has under 18,000 miles, it was towed to Riverchase KIA in Pelham, AL on 9/5. It is under warranty. It took them 3 weeks (9/26) to diagnose the issue. Since then, they claim they received a faulty part and would order another one and receive it on 10/10. I have heard nothing.

Last week I received a Safety Recall Notice, for which you have no fix. I'm afraid this is exactly what is going on with my vehicle. I want my money back or another new vehicle per Alabama Lemon Law.

I have submitted a complaint to the Alabama Attorney General - Steve Marshall and the Better Business Bureau. I'm paying for this vehicle, yet KIA has no options to fix it!

I need a car. I'm 62, and I have to ride my bike to work 2 miles each way, but it's starting to get dark outside and it's not safe with the broken sidewalks.

DO the right thing!

Bought a used 2021 Kia Telluride with 25k miles and since we've purchased the vehicle the heater only works at max temperature. If you try to set the thermostat at any temperature below max you get luke warm or outright cold air. It also happens everytime the vehicle has to stop at a stop sign or stop light regardless of what the temperature setting is on.

The vehicle has been to the dealership a number of times over the last year where they've replaced the thermostat and radiator with no improvement. The dealership seems unable to diagnose the real issue or they know what the probelm is and refuse to admit their is an issue. Each time I get the vehicle back and read the paperwork they say the vehicle's heating system is operating normally. However, they're outright lying because the only way you are getting any heat is on high and high only. There's no midrange and still continues to blow cold air at idle or anytime the vehicle comes to a stop.

On October 12, 2023, I was washing the hood of my Pearl White, 2014, KIA Sorrento, when with no warning or any signs of a bubbles etc. in the paint, the paint just slid right off in three separate places on the hood. I have read 100’s of complaints today concerning this same thing, and especially with the Pearl White Paint. Apparently KIA is not accepting responsibility for this. My SUV only has about 85,000 miles on it and I had actually hoped it would be my last vehicle. KIA should be made to paint my vehicle.

My car has been stolen twice and is currently in the shop. I am filing a claim for the lawsuit that is for this issue.

I called Kia this morning to ask if they could do the software update to prevent this car from getting stolen. I was told that this car was not eligible and he could not tell me why. That means there is nothing that I can do accept put a wheel lock on it which I should not have to do. You need to fix this because I am going to fight the little $6,000.00 settlement that you are offering. Obviously you are a corrupt company that only looks out for your money instead of the consumer. You were the ones that created this mess now fix it. I want you to take back this car and give me my money back like Nissan did for my Altima. They did the right thing and you are not. I will not continue to pay for this car to be stolen on a regular basis because you guys screwed up.

Brought the 2016 Kia Optima because the engine light was flashing. Richard told us not to drive the car. It would take 3 to 4 weeks to diagnose what is wrong with out Kia making us to rent a less that perfect a rental car from Enterprise. We are on a list to have the diagnosis done on the car. The car was purchased from Sunset Kia in Venice, Florida. We are also on a list to get a loaner maybe 5 or 6 people before us. Totally unacceptable.

We need the car or a loaner immediately. We are Kia customers and we have purchased many Kia automobiles from Sunset Kia.

Official Complaint - Kia Sorento 2023, AMU 698
inderjit singh
Oct 6, 2023, 10:00 PM (12 hours ago)
to customersupport, Shanny
Dr. Inderjit Singh
45, Jalan Meteor, Taman Kinta
31400, Ipoh, Perak [protected]@gmail.com +[protected]
Car number plate: AMU 698
Car Chases no: PRXRH81BSP 1000087/ D4HENH315109 KIA SORENTO 2.2D4WD
Date of purchase: 17/03/2023 Customer Service Manager
KIA Motors

Dear Sir/Madam,

I hope this letter finds you in good health. I am writing to formally lodge a complaint regarding my recent purchase of a Kia Sorento 2023, AMU 698, from your dealership at Tiang Hooi Automobile SDN BHD in Ipoh, Perak.
The day after taking possession of my Kia Sorento, on 18/03/2023, I encountered recurring issues with the vehicle's sensors, resulting in abrupt loss of acceleration while driving. I immediately contacted the salesperson in charge, who advised me to turn off the engine for 20 seconds and then restart it. Following this advice, the warning signals disappeared after two attempts. Unfortunately, these incidents persisted regularly over the next two months.
Despite adhering to this guidance and making an appointment in May 2023, the warning signals continued to disrupt our journeys, leaving us concerned for our safety. The car refused to accelerate during these episodes, leading us to stop the vehicle and contact Kia representatives for assistance. We were instructed to bring the car to the service center for inspection, which took several days to complete.
Upon its return, we were informed that the issue had been resolved as it was attributed to a sensor problem. However, the problem resurfaced within a short span of three months after the initial purchase, and our confidence in the vehicle's reliability waned.
Despite three attempts by the service center in Ipoh to rectify the matter, the issue persisted and Mr Andy, the person in charge of Tiang Hooi Automobile SDN BHD referred the matter to Kia's service center in Kuala Lumpur, Puchong, on 07/09/2023.
The service center in Kuala Lumpur identified the issue as a faulty throttle pedal and allegedly installed a new one. Furthermore, it was suggested that the problem now lay with the car's throttle pedal. Allegedly, a new throttle pedal was installed on 25/09/2023, but unfortunately, this replacement did not resolve the Kia Sorento's ongoing issues.
Regrettably, even after this alleged replacement of the throttle pedal, the problems with my Kia Sorento remain unresolved. I was advised by the service center that the issue now pertains to the car's wiring, and the matter has been escalated to the headquarters for further action. The ordering and approval of parts are expected to take an additional 30-40 days.
At this point, my Kia Sorento has been in the service center since September 10, 2023, and today, on October 6th, 2023, the issue remains unresolved. Considering that we purchased the vehicle in March 2023, this extended period of service and recurring issues is deeply concerning.
I have been informed that the required parts may take up to another 30 days to arrive. It is distressing that a car I purchased just six months ago has spent nearly half its time in the repair shop due to persistent faults, dating back to the day of purchase.
My primary concern, in addition to the ongoing inconvenience, is the safety of my vehicle. It is troubling to consider driving a car with a history of accelerator and throttle pedal failures, and it raises serious doubts about the car's safety for me and my family.
I urge you to consider the gravity of this situation and the loss of trust I have experienced in the safety and reliability of the Kia Sorento I purchased. Given the extent of these issues and the safety implications, I respectfully request a replacement vehicle that is free from these defects.
I appreciate your prompt attention to this matter and request a timely response within 7 days. Please contact me at the above phone number or the email above to discuss the resolution of this matter further.
Thank you for your understanding and cooperation.

Sincerely,
Dr Inderjit Singh
Consultant Cardiologist and Physician Hospital Pantai Ipoh

I have a 2015 Kia optima low miles and the paint has been chipping off for several years. The first time I paid out of pocket the next time I contacted Kia they did pay for the repairs but not before a hassle of running around getting estimates and pictures.

Now here we are again, They know this is an issue as they have paid for it once and I have 5 more spots chipping away on the passenger door, top and hood.

This is disturbing and they refuse to help or recall the paint, as they recalled the white pearl paint I am referencing for the [protected] kia. Missed it by1 year as mine is a 2015. This is a ongoing issue with the white pearl paint and must be addressed.

my car had an engine problem, kia of atlanta has had it for over one month.they did not contact me, when i called they said the engine had to be replaced. i had talked to the area rep who said the engine would be covered. the kia place said they would not replace the engine. the computer says there is many engine problems. my daughter had a similar problem with the same year car, and the engine was replaced in athens ga. maybe my kia place cant afford to do my job.

I need good will, and help from kis to fix my car! steve vasche

Good day,

On the 19th of September 2023, I took my Kia Seltos Ex+ for servicing at your Eswatini franchise. After collecting the car, I discovered issues relating to the gearbox which were not present before service. Kindly note that the car is less than two years old and this service was its third. 

I then took the car back to have these issues rectified only to experience the following traumatic events;1. I discovered that my signature had been forged by one of the employees for them to process the invoice. Please not that this invoice had not been shared with me for signing. even though I had asked for it to be emailed to me.a) I will be filing a lawsuit against KIA as forging a signature is a criminals offense.2. The Foreman who was meant to check my car for the initial issues i had brought it in for post service reversed onto a steel post; damaging the back bumper slider and rear. A police report showing error on the employee's side is in my possession.3. To date, my car has not been returned to me and its repair status is unknown. 

Kia has not been forthcoming with information or remorseful regarding any of the listed issues.

This was my first service with Kia Eswatini, after buying the car in Hatfield I have been getting it serviced at Nelspruit; where I have not have issues. 

Subject: Urgent Assistance Required for Kia Niro 2017 Overheating Issue

Dear Kia Customer Support Team,

I hope this email finds you well. I am writing to express my deep frustration and concern regarding an ongoing issue with my Kia Niro 2017.

I have been experiencing overheating and coolant loss problems specifically when driving on external roads. It's important to note that I do not encounter these issues when driving on internal roads. I have diligently sought professional help from several reputable sources to diagnose and resolve the problem, but regrettably, the issue persists.

I have taken the following steps to address the problem:

Replaced the thermostat.

Replaced the radiator.

Pressure tested the cooling system for leaks.

Checked the functionality of the car's cooling fan.

Verified the condition of the water pump.

Despite these efforts, the overheating issue continues to be a cause for concern, and it has significantly affected my overall satisfaction with the Kia Niro.

As a loyal Kia customer, I am reaching out to request your urgent assistance and expertise in diagnosing and resolving this issue. I am at a point of great frustration, and I regret that my ownership experience has been marred by this persistent problem.

I kindly ask for your prompt attention and guidance to identify the root cause of this issue and to provide a solution. Your assistance in resolving this matter would greatly restore my faith in Kia's commitment to customer satisfaction.

I eagerly await your response and am available at [protected]@yahoo.com to provide any further details or answer any questions you may have.

Thank you for your prompt attention to this matter.

best regards

jawad haddadin

phone number +[protected]

Kia issued me a check back in April and I never got it I called back in August and reissued to wrong address negligence on their part here it is October and I still have no check I have spoke with three different managers with no resolution I asked to speak to manage superior and he refused told me to write a letter and it is just going ti delay me getting check! I asked that check be sent to me with tracking to ensure that it is sent to correct address and I am not waiting another three months to receive payment that may never come. At this pony o need a more sound or sure of my payment not just a word and to brushed off by cusimtr care for another six months