KIA Motors

Kia issued me a check back in April and I never got it I called back in August and reissued to wrong address negligence on their part here it is October and I still have no check I have spoke with three different managers with no resolution I asked to speak to manage superior and he refused told me to write a letter and it is just going ti delay me getting check! I asked that check be sent to me with tracking to ensure that it is sent to correct address and I am not waiting another three months to receive payment that may never come. At this pony o need a more sound or sure of my payment not just a word and to brushed off by cusimtr care for another six months

Started with a small speck and now is starting to peel. Paint delaminating. The dealership team just smiled and sad oh its over 3 years old VIN number 5XYKW4A7XFG575719 Had car just under year and purchased their maintanace agreement and Extra warranty package from Hutchinson Kia of Macon GA. Not only is the paint bad but so is the service. Dealership doesn't won't return customers in my thoughts as they were glad I came in to buy the car but their service and the way the car is starting to look will never recommed either. Have friend that has already bought 3 from them and is dissatifed as well. The extra money I paid amounted to almost 5000 and was told that for first year everything was covered and after that 100 for repairs. It was all a big lie.

I bought the car in 2021 A brand new car, The car now got 130,000 KM Driven by a responsible driver and doing the regular maintenance on time.
I took the car to the dealer for a transmission oil change, few days after the transmission is gone.
The transmission is not available in North America yet! And the dealer do not know when we will be getting it.
The dealer just handed me an estimate for $10,396 dollars
My question is!
How can a car transmission go bad with a milage of 134,000 KM.
It took the dealer 76 days to find out about the issue after doing more than a few tests over 76 days. even the dealer was surprised!
Sincerely,
Hani Nazar
[protected]@gmail.com
416.678.1880
Canada

2013 Kia Sorento. I bought it as a rebuilt in 2016. Kia covers safety issues only. My engine seized while in traffic and I could have been injured or injured others. KIA has not responded to my first message. They have not helped cover any of my $7300.00 engine replacement. Nice I can post my views of KIA stating in my personal opinion. I have shared my thoughts with many and several now know not to buy a KIA due to quality and support.

I purchased a new Kia Forte & drove it for approximately 2 months & started having issues with it swaying on the road, scheduled a service at the dealership & was told it needed a front end alignment, had that done & drove it another 2 months or so it started doing it again, was even worse at swaying on the road so had it towed to the dealership & they told us it would be 3-4 weeks before they could even get to it so picked up the vehicle & scheduled it at another location, they said needs another front end alignment & tires was also told at time of purchase it had a bumper to bumper warranty then at time of repairs needing done they said not covered under warranty, I am a 62 year old woman who lives on a fixed income & this is my very first purchase of a new car & feel I have been taken advantage of tremendously, I need help on trying to get this resolved!

My car was stolen on August 5, 2023. There was no recall in place for my vehicle for any anti-theft measures. I spoke with Kia today and they claim that I am not eligible for any compensation due to my car being equipped with an immobilizer. My car was stolen! Criminals are duplicating their key fobs and it is mostly happening with KIA. Criminals are a step ahead of KIA and KIA has no remorse for its customers. I have been a loyal KIA owner since 2014. I now have out of pocket charges for rental cars due to me maxing out my rental benefits with my insurance (due to kia taking so long to get some of the repairs approved by warranty) and a large deductible.

I am trying to register a KIA Vehicle in UK, bought new in France and first registered in September 2014. I live in UK. This the response I get from Customer Service of KIA UK. Is this how you want the KIA brand to be represented? All I want is a copy of the KIA Certificate of Conformity for the KIA Venga 1.4 CRDI Style.

Case Reference - KMUK1692187

Dear Joey

Thank you for your further comments. I apologise that you feel this way.

As we are Kia Uk we deal with enquiries and complaints for the United Kingdom, as your vehicle is registered in France you will need to contact Kia France, so they are able to help you with your enquiry.

I’m sorry if this is not the outcome that you were looking for, I will be closing the case now and this will be a finial response.

Kind regards Harley Kelly Customer Service Advisor Kia UK Limited

I have a 2020 Kia Telluride with a huge spot that the paint came off by the sunroof! Sounds like this is a common issue & needs to be addressed ASAP! I was shocked at all the complaints for this particular paint and learned it is discontinued. This is my first Kia vehicle! Kia should stand behind their vehicles, do the right thing and correct the problem!

I filed a claim with KIA in regard to my 2016 Optima leaking oil in May of 2023 under claim number [protected]. This is a widespread issue with KIA. They advertise 100K bumper to bumper warranty in Tv ads.

I had only 64000 miles on the car when this issue started. I constantly have to add motor oil to the engine. I have had to take the car to independent car repair shops to add motor oil. The independent shops say this a known issue. This is not normal oil consumption for car with this type of mileage.

All customer service at KIA tells me to do is have test conducted that are expensive at a KIA dealer. I would like them to pay for the valve cover gaskets to be replaced free of charge. This is a fair resolution.

There are a large number of KIA cars at Nationwide Kia in Timonium, MD that have destroyed engines due to running out of motor oil due to the valve cover gasket failure.

I have purchased Kia Carens from Celica Kia, Saltlake Sec-V branch, Kolkata and the car was delivered to me on 26.07.2022. While purchasing the car, I made full payment in advance for accessories also, however, during delivery, it was informed to me that following 3 accessories are not available in stock and request was made to me that, once these accessories are available, either I can go to the showroom for fitting of these accessories or technician will be sent to my place for fixing the accessories.

1. Tissue Box

2. Tail lamp garnish

3. Rear boot garnish

At the time of purchase, Subhankar was the Accessories Manager and after he left the company one Ms Papia Bhattacharya took the charge of Accessories Manager. They are reporting to Mr. Naveen Narula.

I have followed up with Subhankar during his tenure and subsequently following up with Ms Papia & Mr. Naveen but till date (after more than past 14 months) not got these accessories. I have a horrible experience with the kind of response I am getting. Request for intervention of Kia Motors for resolution of this long pending issue.

KIA SELTOS motor number MH43BY3901...have manufacturing defect about brakes & software.

sent to service center 3/4 times...issues not solved.

have sent many email complaints to KIA INDIA.

they are not bothered to answer or follow up or call back

not interested in After sales service nor safety of customer.

so coming to KIA GLOBAL so they can follow up with KIA INDIA

expecting KIA GLOBAL to follow up ASAP

my email address...[protected]@yahoo.com

contact +[protected]

I had my 2014 Kia Optima serviced for recall on theft issue this last week and I asked the service manager to look as another dealership Kia of Augusta changed it out wrong. I had a 2.0 Theta turbo and it got changed to a 2.4 short block. When the recall was complete the manager red faced with genuine embarrassment looking at me and said I know it is written all over your face too. I said then you understand, I do not like my car anymore and just doing anything to it makes me mad at what they did. Now I have tried every way possible to correct it. Kia of Augusta refused to give me their shop insurance information. They are required to carry a surety, they can afford to move to a new location and advertise all over the radio. I am thinking of driving all over North Augusta with some additional advertising for them, however I would like to address it in a more appropriate way if possible.

I purchased a new Kia Telluride in May 2023 Coughlin Kia Lancaster Ohio - upon driving it home I realized that the sunroof did not work. I contacted my salesperson and set up an appointment with the service department. The day before the appointment I was contacted by the service department informing me that there would not be anyone available to work on my car and my appointment needed to be rescheduled 3 -4 weeks out. Long story short, I ended up going all summer without a functioning sunroof. At my service appointment I was told that after 2 1/2 hours that they could not figure out what was wrong with it and would need to schedule yet another appointment. I was told that to be prepared to be without a car for 2 days. The attitude of the service department when I mentioned that this is a BRAND NEW CAR was "Oh Well." I get the impression that once they sell you a car they are done with you and don't care what happens next. I love my Telluride and have become somewhat of a Kia spokesperson but if this is the service that is to be expected when a brand new car has something wrong with it I may be changing my mind.

I purchased my 2016 Kia Sorento in January 2023. Every service was done on time or early at Kia of Puyallup, where I bought my car. July 6th on my way home my car stopped. No engine light, no alarm no nothing. Called Kia of Puyallup and they couldnt see me until September 14th. Kia of Auburn said to bring my car on July 27th so I did. My car sat for over 3 weeks when they finally told me my engine was "blown". I explained about my extended warranty but when they called the warranty company they were told I did not have an extended warranty. I then called Kia Auburn again and they gave me the warranty number which I promptly called the warranty company and was told my warranty was still no good. After 1 month of fighting and arguing with the warranty company they finally said that I did have a warranty. Now I am waiting for my engine to be torn apart so that the warranty company can come look at it and decide if they are going to pay for my engine? I have called Kia of Puyallup numerous times, I have been calling Kia of Auburn 3x a week to get some answers. I would like some help.

9/13/2023

MERCED VOLKSWAGEN KIA HYUNDAI

ATTN: RYAN MELGOSA, SERVICE MANAGER

1530 W. MAIN ST.

MERCED CA [protected]

RE: CUSTOMER COMPLAINT - OIL FILLER CAP LEFT OFF FROM VEHICLE SERVICE

PHONE - 209.384.2000 | 800.833.0325 | SERVICE HOURS - MON-FRI 7:45A.M. to 5:00 P.M.

B.A.R. REG. #ARD195932 EPA#CAL000147186

Dear Service Manager,

My name is Karla Moreno. Yesterday (9/12/2023) I took my Kia Sorento 2019 for a regular engine oil and transmission oil change to your dealership. My appointment was at 9:30am. I arrived there at 9:21 a.m. where Mr. Johnny Avila helped check-in my car and gave me the service “estimate” papers.

After waiting for three and a half hours I decided to check on my car. I saw my car parked outside. I went back to the office where you drop off and pick up your car. Mr. Avila helped me again and another advisor took me to the cashier. We reviewed that everything was OK per the technician according to the KIA multipoint inspection checklist. I paid $380.14 and left.

I arrived back home around 2:28 pm and parked my car on the driveway. Around 4:05 p.m. when I was leaving to take my kids to their Karate lessons my son went out to the car and told me about a burning smell. I went to check on it. I didn’t find anything immediately, but my son found oil on the driveway under the car.

This was strange since I just got back from the car being serviced. Oil was still spilling and dripping on the ground. I opened the hood and found oil everywhere - like an oil explosion in the engine compartment. I noticed that the oil filler cap was missing and realized the dealership service department neglected to replace it after the service. The service technician must have left the engine oil filler cap off. We checked the engine dip stick and there was not any oil indication showing oil in the crankcase. That was concerning.

I called the KIA Merced dealership service department immediately and was very upset. I got in contact with Mr. Avila around 4:10 p.m. and explained to him what happened - that I had taken the car home (without the oil cap) approximately 45 miles away. Mr. Avila gave me his personal phone number and told me to send him photos of the engine compartment. I sent him pictures around 4:11p.m. and he told me he would call me back. After a while of not hearing anything back I was concerned so tried calling him several times. I tried to reach the service manager but I was connected again with Mr. Avila.

Mr. Avila offered to send a mechanic early this morning to our home to: 1) replace the engine oil cap, 2) check on and replace the missing oil, 3) thoroughly wash the car, and 4) take the car for an engine car wash. Don’t think this vehicle work should be done at our home but the driveway should be cleaned.

After further thought, we decided to call early this morning and ask to speak with a manager. What we’re requesting to remedy the situation –

1. Have the incident and the remedy put in writing

2. Clean the oil off the driveway

3. Have the dealer to tow the car back to the Merced dealership to do the service work there

4. Scan the engine and transmission for any possible damage, as well as any future or negative consequences resulting from running the car without oil

5. Have the dealership take full responsibility for all future engine/transmission consequences to the car related to the car being driven without oil (full responsibility for me means i wont be financially responsible. dealership will have to be financially responsible for engine repairs fees, parts, labor or any resulting fee) we are not sure if this will lead to a engine failure if engine needs to be replaced we do not want to be financially responsible

6. If the engine of my KIA SORENTO has problems that cannot be correctly resolved by a certified KIA dealer and this affects the transmission and correct operation, i would like my vehicle exchanged for another vehicle of the same model that is in excellent condition as mine was, whether new or used. I paid for my car this year with a lot of financial effort ahead of time and it is unfair that I had to have another car debt due to this tremendous mistake. I don't want car debt since you know that the interest is through the sky. I financed my car more than 4 years ago at 0% interest, and since January or February I paid it off with a lot of sacrifice. I have all the necessary documents to verify all of this that I am saying.

This car is essential for transportation for our family. We depend on it and intentionally keep it in great working condition. This was an unfortunate mistake by the service department and we just want it corrected in a satisfactory fashion. We have been customers since 2018 and I have all my service receipts and photos if needed.

Please let us know our next steps to resolve the situation.

Thank you,

KARLA MORENO BARRETO

[protected]

[protected]@gmail.com

JOSE MORENO GARCIA

[protected]

[protected]@hotmail.com

I don't want to pay anything out of pocket due to this mistake, if my car engine is damaged due to this i don't want to pay for parts, labor or any other resulting fee related for this issue. if this cannot be resolved satisfactorily we want a new or used car same year , same conditions like it was i don't want any car debts.

My 2017 Kia Sportage's dashboard has two cracks. It seems like there is something under the dash that has caused two perfect crack. It's always kept under car port. My car only has 55,000 miles for it to be messed up like this. The hutch will not open either. My husband and I are elderly in our 70's and we hardly drive the car. I don't know why Kia makes such cheap vehicles. I paid $30,000 in 2017 and I thought this was my last car.

On August 31st at 2am my caught caught on fire. My insurance deemed it a complete loss and upon further investigation there were recalls for my car i was NOT made aware of. I reached out to kia the following day and they sent my case to the national department. Said that an agent would be reaching out to me, now almost 2 weeks have gone by and nothing. I called to get an updated and they were incredibly rude and told me they have me a “detailed explanation” which consisted of them saying the same thing, a national agent will reach out to you and they know NOTHING. Not even an approximate time frame. I’ve already been tossed around a ton and I don’t want to be dealing with this forever.

My car paint to my 2014 white Kia Cadenza has been chipping for the last year. I sucked it up, but it has gotten horrible. Chipping and peeling on the top of the trunk, rear end of the car, door handles, and hood of the car. It looks horrible and shouldn't happen to a fairly new car. I park it in the shade all the time and wax it often. I see other people have this same problem so it must be defective paint. I am just a college student so i cant afford a $2000 paint job, but dont want to drive around in a car that looks like garbage.

Defect de fabricație pt autoturismele KIA sportage 1.6 t-gdi 4x4 7dct an de fabricație 2021. Serie VIN U5YPK816HML078465 13.000 km. Defectul se manifesta prin trepidație și pierdere de putere între 1500-2000rpm in treptele 4,5,6,7. Autoturismul a avut numeroase intervenții la Sc Autonet service Srl București în garanție fără rezultat, iar în prezent este preluată de International Motors Group srl Bucuresti fara rezultat ameliorare sau diminuare a defectului.

Quick story my son took the car at the end of july because of an oil leak. They gave him an appointment he brought the car in and left it there. I got a call within 2 hours it bein there. George said it was fixed and it was the plug. I said cool and asked if they could change the oil he said yes. Well after a few days I noticed there oil on the ground and we needed to bring the car back. I called and spoke to tom and at first he was talking like I was slow and I said there is a leak he saying the car might be burning oil. I told him I have pictures of the oil leaking because my son was gone for two weeks so the car wasn't moved. Brought the car back this passed week and they never called me back to tell what was wrong with the car I had to get someone else who use to work there to give me the news of what was going on. Now they are saying it was the oil can was dent which is causing the leak. My mom went the dealer and spoke to the manager and he said that someone but down that there was an hole in the oil pan. Now which lie is it. I was so disappointed because if they doing this me I know the are lying to these older people which is sad. I am so angry with them because lying and then charging me 350 which I didnt get the service done there I took my car to some where else. How can my son dent the oil pan if he wasn't even driving the car for two weeks. When getting the car fixed the part they lied about wasn't the problem there wasn't a hole or dent in the pan. Smh I will never take my car back there again. Just lying for no reason and when I called this week a young answered and put me on hold until it went to voicemail. When coming down there no one seemed to care what was going on and for an oil leak you would think they would bring you in asap so you can figure out the problem. If you need the pictures of the leak I have them on my phone. The worst two customer service ppl are tom and george and who ever the young lady is up front in the service department.